Brick and mortar. Shop local. Support small business. Sounds reasonable to me so instead of…read moreordering what I needed on-line, I waited untill after the Holliday and cycled over to Kelly's, the only hardware store that we have left in this town. I walked in and saw that both people stationed at the front of the store to greet and assist customers were both on their phones. I went to look for my item and couldn't find it. I went back to seek help but they were both on their phones. I went back and seared through other isles and departments. Nothing. I went back to the front of the store to ask for help. They were still both in their phones. So I left. Jeff Bezose is goig to have it in my hands tomorrow. I would already have it but i foolishly chose to shop local.

At Kelly's you are consistently met by a group of men gabbing and slow to help. Most have generally…read morebad attitudes and are even sometimes rude. And if you ever have to return an item you are met with resistance and distain. This attitude has been consistent for years and though people come and go this treatment remains. Poor customer service must come from the top down.

Just the best. Helpful, friendly and great to do business with…read more I never shop them for price, prefer to support a business that has been a cornerstone of Exeter for years.

I've been coming here for the past 13yrs or so and have always appreciated a staff that actually…read moreunderstands their products and can offer sound advice, based on listening to what you really need. The prices are very reasonable and honestly, I wouldn't have a problem paying more, just based on the fact that each time, I can get hold of a staff member that is friendly. Knowledgeable and willing to listen and help. Lastly, it's amazing how quickly some of these other reviewers left such negative feedback. It really doesn't make sense to me and honestly, I don't believe their comments. I've never experienced, nor even witnessed any issues as such that would warrant a single start rating. Anyway, I'm glad that Arjays is local in Exeter and has always provided myself and several close friends with Knowledge and friendly support. Thanks Arjays management & staff! Abe

Very helpful, knowledgable staff here. Has that small town hospitality!read more

I stopped by to pick up some supplies to paint my place and could not have been more impressed. The…read morestore was spotless and the staff could not have been more pleasant and helpful. In particular, the girl working the paint section of the store was very knowledgeable and was more than happy to answer any questions I had about paint, primer and best painting practices. I'm a thorough amateur at this, so all of the assistance she provided was invaluable. I found the prices to be a bit higher than Lowe's/Home Depot but to me the service more than made up for the couple dollars I would have saved. I will be back.

Worst appliance buying experience ever! Went to HD on 12/17. Rude employee starts typing up a sales…read moreslip after I asked her about a specific washing machine. Oh, we don't have it. Well, could you show me one like it? No. So I have to pay for my item sight unseen. I order online. Why bother going to the store? Given 3 delivery dates. Took time off the first 2 times. Third time, I said, I'm not taking anymore time off, deliver & install by 11am or I will cancel. We think it will be delivered possibly between 10:30 & 2:30. That doesn't work for me. Cancel & refund. Oh, that credit will be returned to your HD account. No, I don't want credit. I want my money back!! Will never buy anything from HD again.

Felt I should write a review as this Home Depot seems different than most I have shopped at. The…read moretypical Home Depot customer service is typically lacking, but we recently bought a fire pit and other outdoor furniture at this location and I have to say we had exceptional customer service on the purchase and delivery. My wife returned to buy covers for the firepit and chairs, and again was offered help with measuring the covers and chairs, a level of service I would never expect at a Home Depot. I'm sure mileage will vary depending on who is working at the time, but just wanted to say kudos to the folks who have been working here on our last few visits. It felt more like shopping at a smaller retailer than a big box.

Are you kidding me. I just walked into buy a grill and they told me they had no one to help me. I…read moresaid should I go to Lowe's and the guy said yes.

Hot our kitchen cabinets there from Sandra and other items for renovations and we've been very…read morehappy with the products and service

Wood pellets Have used them the last 2 years for pellets…read more This year is a complete waste of time and money. Company is terrible about communication. I had to call them to ask when they are coming and apparently it's in an hour. No customer service, man on the phone had no idea about the order. Stay away from them.

I've built an office shed over the pandemic and have got most of my supplies from these guys. They…read moreare friendly and help me with my DIY questions, making recommendations. My most recent purchase was about $2000 worth of hardie plank siding. I price it here and at another lumber yard up in Portsmouth. These guys were about $200 cheaper and had free delivery.

Denny Bemister contacted me personally to resolve an issue. I was impressed with his genuine…read moreinterest in making sure I had a good experience.

Update: Business owners contacted us, apologized and mailed us a check for our full refund…read more(received). They also provided us with a $100 gift card to compensate for our experience. We are supporters of local businesses. Our experience with Bemisters, however, has been among the worst experiences we have ever had with a business. We ordered adirondack chairs earlier in the year. Because of the color we wanted they were special ordered for which we would have to pay shipping. We agreed. Roughly 2 months after we ordered them they were delivered... to the store (not our home as we'd been told). We went to pick them up and discovered they were not the color we ordered. Store employee confirmed they were the wrong color - manufacturer error. They suggested we take these while they processed a replacement order. We did. Over the next 2+ months we followed up with Bemisters several times on the replacements. No one could give us status on the replacements. When follow up calls to us were promised they were never received. We finally got tired of waiting for the replacements, we called and said they should cancel the replacement order and we were returning the incorrectly colored ones for a refund. Store employee agreed. At first they said they would pick up the chairs at our home. They never did. We ultimately dropped the chairs off at the store (pictures attached). Store employee acknowledged the condition of the chairs (like new). We were told because of the time that had passed since the original order they would have to issue a refund by check (instead of back to our credit card). After two weeks without receiving a check we followed up by phone with the store. Now we were being told that the chairs needed to be shipped to their other store to determine their condition and decide whether a refund would be issued. Absolute nonsense. When we commented on the horrible customer service we were receiving, we received a sarcastic "that's what we strive for" from the store employee. One way or another, we will get our refund. And we will never do business with this business again.

My experience with Johnson as a contractor wasn't good. Getting credited back for damaged goods…read moreproved to be a nightmare.