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    Aubin Hardware

    4.5 (13 reviews)
    Closed 7:00 am - 7:00 pm

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    10 months ago

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    1 year ago

    My local hardware store. They go out of their way to get me the items and advice I need. I always hit here first, then go to the big ones.

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    3 years ago

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    12 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    1.7(62 reviews)
    3.7 mi
    $$

    I have an older camper and decided to remodel. I decided to purchase Bali vertical blinds for 13…read morewindows. I was excited to get the project started and contacted Lowes in Bedford, New Hampshire. I spoke to Alyssa Antoniak. She was a lovely young lady. I made arrangements to have a representative come to the camper to measure each window. His name was Mark. He came and measured and I picked out my blinds. I chose Bali Lamplight, an elegant look. I was so excited. The cost was $2,200. Alyssa placed my order and emailed a copy of the invoice to me. I noticed there was a charge of $275 for existing hardware removal. I personally took all hardware and screws out of each window. I called Alyssa to tell her all existing hardware was removed and to please credit my account. She was insistent that the charge was not for existing hardware removal despite it being a separate line item on the invoice indicating it was for hardware removal. Her advice was to go to Lowes to further discuss. My Dad was a Naval veteran. He unfortunately passed away in October after a courageous battle with cancer. I live upstairs from my parents. My Mom suggested I use his veterans benefit to save some money. Alyssa attempted to use it, but it was not recognized. Come to find out days later Lowes was experiencing technical difficulty. Instead of trying to rectify the problem, Alyssa told me to go to Lowes to discuss as there wasn't anything she could do. I started vacation on June 29th. I spent nine days at my camper. I came home on July 8th to find the vertical blinds were delivered to my home address in Massachusetts. I was beside myself with anger. It was 7 p.m. I called Alyssa and left a voicemail for her to call me immediately. I was very upset. I went through my email messages to see if she or Lowes emailed me with any updates. There were no messages. I sent Alyssa an email expressing my disappointment and frustration with my whole experience. I later found out my next door neighbor (female) carried all the blinds from the front of the house to the back of the house (down 10 steps each time) for fear they would get stolen. Chances are they would have if left put in the front. The next day I still hadn't heard from Alyssa so I sent another email with no response. The day after that I received an email from Cory Hill. Due to Cory's snarky response, I decided to take my business elsewhere and told him to arrange for the blinds to be picked up for return and provide me with a refund. He replied and indicated I would have to return them myself. I found that totally unacceptable. At that point I stopped communicating with him and contacted the Better Business Bureau for resolution. The blinds are being picked up tomorrow. I am disappointed I have to start this project over again, but I absolutely will not give Lowes my hard earned money after dealing with people who lack good customer service etiquette and snarky responses. I work in customer service. If I ever responded in this manner, I would be fired for sure. I will never step foot in Lowes ever again.

    Mike W. in "inside garden"sold us a Toro lawnmower on Monday June 30. We saw this lawnmower online…read moreand came to the store where he found it on the shelf! He helped us get it into our car and assured us we could put it together ourselves as it only needed the handle to be attached. He also said it was a great choice in a lawnmower. He was courteous, helpful, friendly, and showed up quickly to help us! He is a keeper for your staff!,

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    Lowe's Home Improvement - This is what I came home to.

    This is what I came home to.

    Lowe's Home Improvement - Inside store. Seasonal area

    Inside store. Seasonal area

    Lowe's Home Improvement

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    Aubin Hardware - hardware - Updated May 2026

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