Store manager Anitza Q restored my faith in humanity, customer service, and Home Depot by offering me a partial refund on Vigoro grass seed that didn't perform well. While I am a little closer to Hooksett, I will be making Manchester my store! Was VERY close to becoming a Lowes customer! Thank you Alitza! read more

Bought dishwasher. Paid 400 to install. Asked if hardwired a problem..no. show up and refuse to install it. Call cust service...call mgr. No one cares read more

I went to the store for a couple of thing's, I 7 on the website to see if we're there. Said 18 instock, so I looked for the product. Zep 44 wall and floor ,couldn't find it. So I asked a man walking by He did not look happy like I deserped him. He looked it up and said sorry we are sold out," which doesn't make sense. I'm never going there again read more

Customer Service was not helpful. I called HD customer service and was told I had to go to the store level. I called this location, where we picked up our boxed item, and was sent to the appliance department. I left a message and never heard from anyone. After unboxing our item- it had long defined dents on the front. read more

Don't buy the Anderson storm doors sold at Home Depot. The installation is not very well done, the door is cheesy, and even after I replaced the first one, the second one is falling apart after only three months. read more

You call make a order for delivery they say your all set have a work crew at the house ready to work guess what they never pulled the order then you call they say oh we are so sorry really the people should be fired not doing there job period...... Don't shop order from Manchester store this has happened more than once. So you have a crew that your paying to do a job guess what your not getting your stuff delivered. You think the Manager would do something about this but nope I guess I will go over their heads to corporate thanks home depot in Manchester from messing up my whole the job to be done at my home. read more

HD is always a fun trip. Many projects started there Behr exterior primer is best primer ever read more

Do not use a rental department absolutely garbage equipment that never works wasted two hours of my time trying to get a power washer working all of it junk read more

I had a team lined up for work and Home Depot delayed my delivery by a week. With less than 24 hours notice. This isn't my first run in with these guys but it's the last. It's Lowe's only from now on read more

Bought a GE dishwasher and also bought the $95 Home Depot protection plan for 5 years. States that they will replace if they can't fix the issue. 14 months after purchase the unit was leaking. They sent their tech out who found that the heating element burned through the bottom into my wood floor. I'm lucky it didn't burn down my house. It couldn't be repaired and thus needs replacement. It's been 13 days since and 3 calls into the "home protection" company with no reimbursement, no call back nothing... I'm on ignore... outstanding customer service. read more

This store went way down hill recently. Online orders are randomly canceled with no explanation. The Store is very disorganized and nobody is around to help and the people that are around aren't very friendly and act like you are bothering them especially the PRO Desk. read more

This has got to be one of the worst stores in New Hampshire. Store is a mess and the help is not caring or willing to assist. They have been hiring very young people with no knowledge of the trades and they could care less about helping the customer. The last three trips to this store resulted in not being able to find the items that I needed..even though their on line web site indicated the items were available. Concord NH or Lowes are much better alternatives. read more

I used the online service to get an estimate on floor. They charge a $35 fee for the estimate. I set it up online but have to call to cancel??? When I call to cancel, no problem. But to get the refund, they need to transfer me to a local store who doesn't know how to give me the refund, seriously? SKIP THE PAY FOR A QUOTE PLACES. THEY ARE NEVER COMPETITIVE, THEY MAKE MORE OFF OF GIVING BIDS INSTEAD OF DOING THE JOB. read more

Do not buy appliances from this store. The delivery company they use are awful and when you call Home Depot to complain they do not care. I bought 4 appliances that were to be delivered on Mother,'s Day. (I only got 3 out of 4)The guys could not find the shut off valve for the fridge and told me to call a plumber. They wanted to leave the fridge there with the old fridge and said to call them when I figure out the plumbing. I said no, you take the fridge , I do not have room for 2 in my house. Ugh! So, I call a plumber. He was in ny house less than 5 minutes and charged 110.00 (ouch) he said I should complain and get my money back from the delivery company. He moved 2 ceiling tiles and found it. Sad part is the deliver guys went down there and said they looked and it wasnt there. So I call Home Depot to have my fridge delivered... again. I was on hold 25 minutes because no one from appliance would pick up. The last time I was sent back to whomever answered the call felt bad and suggested I talk to a manager. The assistant manager didnt answer for another 5 minutes. When she did she was quick to get rid of me. Showed 0 care or concern that I was upset. She said she would look into it and call me back. All she did was get someone from appliances to call me. He clearly has 0 customer service skills. He actually told me the delivery people do not need to find the shut off valve. Are you kidding me? How else would they disconnect my old fridge and connect the new??? (Yes we have water and ice maker) The line already existed they just needed to shut it off. ( I'm new to condo life, I had no idea where it was) they knew enough to look in the ceiling. When he said that I was more upset. The only reason he got on the phone with me was to reschedule not make me a satisfied customer. He seemed annoyed that I even complained to him at all. Then he lied to me. I confirmed everything to the point I annoyed myself but I really wanted my new fridge. It was the main appliance I went to get and ended up buying a stove, dish washer, and microwave too. He assured me of the delivery today. He said if not he will deliver it himself (liar). So, I asked for a time window he said he cant give it and they will call. So I'm just supposed to take the day off from work because you cant confirm a 4 hour window??? He said they will call. He could care less. I asked about being reimbursed the $110 for the plumber I had to get because of the incompetent delivery people . He said no they dont do that. Great that's cool thank you for nothing but aggravation in this purchase. So, today comes they said they will come between 10 and 2 and will call half hour before so I can get home. Perfect right? Wrong!!! I get a call at 10 asking my permission to leave the fridge by the garage. I said NO. You need to take the old fridge and hook up the new one. He said that is not what the order says. It says drop off. I said they better not leave the fridge there. He asked if I was home I said no. I was supposed to get a call half hour before. He said yeah, they didnt? I said no. Why would they if they thought they were just dropping off? No one has any clue what they are doing. Home Depot customer service is the worse and I still have no fridge. I call Home Depot again. Nice woman. She 3 way calls with delivery company. Yay, another person with an attiude that doesnt care. She told me I've been rescheduled for Saturday. I said really ? Because no one told me that. There was a note on the door that said call to reschedule. So, if I didn't call just now they were just going to show up Saturday despite them leaving a note on my door? She said so Saturday good or no. Ugh ugh ugh!!! I said I will make it work if you actually give me the call a half hour before delivery. She said someone called me today at 10:30but I didnt answer. I said that is not true . I did talk to someone at 10 who told me they were dropping it off. She said someone called again at 1030 to let you know they were coming. I said that is not true either. I did get a call from someone around that time but the cell phone was broken up and I said whoever this is to call me back because I have no idea. Also, I have cameras. At 1035 they put a note on my front door to call for reschedule. So if they called at 1030 for my 30 minute window why were they putting that on my door at 1035? I spent thousands of dollars on appliances, you would think the customer service would at least be better the 2nd time you call to complain. I only asked for the $110 back..which I figured I wouldn't receive. (Doesn't hurt to ask) All I wanted was someone to say sorry for the inconvenience and have some compassion. I couldn't even get that. Apparently, their only concern is money not people. Bad business motto because I will never shop there again. I will make sure others don't either. Please please please just give me my fridge Saturday. read more

I'd boycotted this company for 12 years, due to overtly hostile employee incident in Merrimack's store (coworker at my job said it was due to HD management being REALLY bad to staff). Cornered on a project, I ventured into HD recently and my oh my have things changed. Rented a Makita miter saw from Manchester. Staff answered my many questions. Next up, expected the saw to be in poor shape/low quality. Wrong there too, worked so well I wished I could keep it. Upon return, no surprises in costs. Outstanding experience. read more

The delivery system is a joke! I am a contractor and order many projects from HD. I am confident saying that almost every delivery is screwed up.Just this week I spent three days waiting for a three thousand dollar order to arrive.HD is very good at explaining that the delivery company is the problem.They are not willing to accept responsibility for my three missed days of work which will be four on Monday! In the future,if I can take it with me I MIGHT buy it from them. If it has to be delivered, they will not get my business! read more

Rarely have I posted a negative review of shopping experience but my recent ordeal through Home Depot was so frustrating...ordered two patio doors with screens through Londonderry store and delivery had to be done through Manchester..arranged delivery on a Friday, window is anytime between 6a.m and 8 p.m. I confirmed delivery at noon but when no doors by 7:15 p.m. associate at store couldn't tell me where doors where, gave me the number for the RI delivery service contracted and no answer. After 45 minutes of being on hold, no solution, hung up on when asked to speak to manager. 14 hours of my day gone! Next call to HD main number, Percell very sympathetic, 3 way phone call to Londonderry store this time. Promised delivery by Saturday 10, call at 11:30 on their way, no one home by then so my neighbor received for me. Had to cancel my contractor for instillation. Called to corporate on Monday recanting my experience, promised some restitution but no follow up now 6 days later..would never order from HD for delivery ever again..they contract to unreliable services and really aren't accountable to customers. read more

Whatever Home Depot has been doing to improve their customer service they get 5 stars from me. The manager was awesome dealing with him, the customer service desk was efficient and the associates were very helpful. Actually walked you where you needed to go, rather than just point. I bought some yard material that had to be delivered. The driver called to let me know when he wld be arriving and was very polite. I also had to call the customer service number (we know how frustrating that can be). I actually talked to a person and they were beyond helpful and quickly resolved my issue. I cld go on and on! As long as Home Depot remains this great it is my number 1 store for home improvements Yes I did have a heck of a week. Ha ha. Washer is being delivered tomorrow. Oh and to top it off, they had the best price for the washer! read more

I've seen my share of the insides of Home Depots... or as my friends and I jokingly call it, "The Home Despot." (I always envision a burly man, king of his own McMansion, in a bright orange apron.) I usually hate going to Home Despots because I always get a headache. As always when reviewing a chain I try to highlight those things that make this particular store different from the others of the same name. I have to say that this Home Depot has some of the friendliest, most helpful staff I've ever encountered in any Home Depot. Several employees helped me with finding what I was looking for and with lifting bulky merchandise. Everyone seemed pleasant and happy to help, which was refreshing and made the shopping experience so much better than I expected. I've been back a few times and every time, the guy who does the cuts is knowledgeable and willing to work to get you exactly what you need, even if it means cutting into a second sheet when a mistake is made. I withhold 5 stars because it's hard to find what you're looking for without the help of a salesperson. Things are jammed into end caps and sometimes spread between two sections. They also didn't have the type of T square I was looking for, and they only sold Sharpies in packs of 2. Still, this was the least totalitarian despotic experience I've had yet. I plan to return! read more

I love Home Depot! This one does a lot of business. Now with Nadeaus right there I can stop for a sammy too! read more

Went and picked up a table top propane fire pit that I ordered online. I told the two cashiers at customer service that I also needed a one pound propane tank. They looked in the computer to see where I could find one and when I found they were not in that aisle, they both spent the next ten to fifteen minutes helping me locate what I needed. Despite the tanks not being where they were listed in the computer system, these two never gave up until they found what I was looking for. Kudos to them! Great job! read more

The woman at the paint counter when I first walked up to ask for help was very rude and disrespectful to me having my very well behaved Siberian Husky with me. She proceeded to tell me it was illegal to have a dog there because of some NH law. I can assure you we do not have this issue at any other Home Depot store. About 10 other people in the store including other employees proceeded to love on my dog and asked to pet him so clearly there was not an issue. The problem was rectified when a manager came to take the woman's spot and help us with no issues. I will not be visiting this Home Depot again. If you are scared of dogs or just plain don't like them then tell me politely. read more

I spend a lot of money at Home Depot and never an issue until I tried their tool rental. Rented a stump grinder and was told the blade was sharp. It did not appear new, rather used as expected with tool rentals. But was told it was still good. I have rented stump grinders previously and am familiar with their performance. The grinder I got was burning the wood instead of grinding from the start. When I returned the unit the person working the counter said the blade was fine without looking at it and said it is a slow process. Simply put they didn't believe me. Was not able to do the job, cost me over $90. No offer of a discount or to replace the blade and let take the unit for a couple hours extra. Do not recommend tool rental or will ever use again. To say the blade is fine without looking at it is the sign of a neophyte. read more

Great customer service. A man I think named Cameron(?) helped me near plumbing area. He was very friendly and answered all my questions.

very horrible customer service assistant manager cameron worst manager i have ever delt with in retail i bought a item lost recipt wanted to return is for the same one just different size he refused and maybe me feel like he thought i stole the item i am not stopping here this review will be all over the internet read more

A typical home depot location. I routinely go here for my gardening supplies and nursery items and have found them to be above average in this area. read more

Absolutely worst! Had purchased bamboo flooring from neighbor via ONLINE FB Yard Sale. We brought a plank with us to match and Abby assisted with purchase of additional flooring and get a quote on installation. She NEVER said we had to have a receipt for the flooring that we bought! Took time off from work to have the guy come to house and do estimate. Got a RIDICULOUS estimate that included purchase of 18 boxes of new flooring! Called to get straightened out... told we had to have a receipt from on line purchase!! WTF? Total incompetence. Thanks for nothing Abby and manager Bobby S. Your store just lost a HUGE kitchen renovation due to this! read more

This is a particularly Home Depot good location as far as customer service goes. The staff bent over backwards to help me on several recent visits. read more

Obviously Home Depot is a Home Improvement store. My rating here is purely for the Manchester, NH Home Depot compared to other Home Depot Locations. I go to Home Depot often, on some things they are the same price and even more expensive than specialty shops. For building supplies, you could probably get a better price at a lumber yard, unless you do their bid-room program where they give you a discount. The staff at the Manchester store are the best of all of the home depots that I regularly go to, compared to Merrimack, NH, Keene, NH, Nashua, NH, Londonderry, NH, and Hooksett, NH. Even if my jobsite is closer to one of the other Home Depots or if we have a choice between two Home Depots we will go here. The employees of this store seem t have an incredible amount of patience for questions. Many of them have contracting experience themselves, and they probably deal with a lot of landlords, immigrants, homeowners, and sketchy contractors that try to do things themselves but are not knowledgeable. I had a friend come up from RI/Southern MA. He was helping with remodeling project and he even remarked about what a great Home Depot we had relative to the ones near him. read more

Awful service. I was in the tile department and asked a woman named Maria. She said she didn't have time to help me. She was rude and didn't help at all said she had something else she was doing. All she had to was just point me in the right direction. I have never been treated this way and come to find out she is a supervisor or sometime in management. If that is how they act I would hate to have to deal with the normal employees. Wouldn't recommended this place I'm going to find somewhere else to tiles. read more

I just want to give kudos to Jerry in tile very knowledgeable and was very helpful ,very pleasant after talking with him left there more confident then I came in thank you. Also Michele works in tile went out of her way to get answers for me when Jerry wasn't in,very helpful thank you. Tom in the paint dept,very pleasant and helpful. David D, helped with loading our car very pleasant,tried to tip him and he said no thank you instead gave me his name thank you all for a great job!!!!! read more

I wish it were possible to give this location 0 stars. I continue to go in, time after time, and it never gets better. In fact, it's gotten worse. Asking somebody for help is pointless. The staff hardly acknowledges you, acts out of breath, seems disturbed, or looks at a device and says the aisle. They butchered our countertop ordering experience. They knew nothing. They actual gave wrong information. They sent the wrong people to our house, and that was just awkward. They are always unapologetic, and full of excuses. I've gone in several times since they butchered my countertop experience (that's still not complete, & the third party company has been a pleasure to work with a I honestly feel bad, because they must deal with some serious crap because of these guys) and it's the same story. Actually I had a guy even more recently in the tool department that didn't know how to use a nail gun. It was their rental...he worked in the department, and I had never used a finish nail gun. Took him a few mins, and he realized I needed an air compressor...‍‍. My wife went in today for help with door handles/knobs. She wanted a specific type so she went to a rep walking around by the dept. All they replied was the aisle number. She said she already knew, but wanted them to look and see if they could either find the ones she wanted or order them because there wasn't a ton of nice stuff available. The person legitimately responded; "I don't know if we have those"...and said again to go check the aisle...complete lack of awareness. It's the kitchen, tool, and general staff; embarrassing. Home Depot is a great company. Need more knowledgeable people. The lawn & garden was much better this summer with a different project. So I guess it's not all bad. read more

If I could give a zero I would, horrible experience. The man in paint couldn't be more rude or disrespectful. Need to get 10 gallons of Behr Marque and came in the morning, gave him a list of colors we picked up and told him we would be back in 8 hours to pick up paint. He grabbed the list and said he's their all day and will try to fit it in his day. I was flabbergasted someone could be so rude, but had a need for the paint so I left. I came back and he was sitting on the counter making time with some girl and said after 5 minutes do you need something? Explained to him about the list and he said to come back tomorrow and he'd try to fit me in. Then snickered to the girl and said I do it when I feel like doing it. So I stormed out of there and went and bought Benjamin Moore for a lot more money but I'll never do business ever again with any Home Depot in their whole chain, all because of one classless jerk. How do you keep employees like this? Have a clue will yah. Lucas Capratsi read more

Don't ever order carpeting from this store!! I have attempted to do so twice. Both times were a disaster. This time, the store provided the wrong site address to Home Depot measuring services. While waiting for the technicians to show up I received a call. It was them, they were at the wrong address and refused to drive 1.5 miles to the correct one. I drove an hour and a half to get to the location; they could care less and rudely said "call the store and reschedule - were going to Hooksett!" I provided the correct address to the sales associate at the time the order was placed which appeared on my estimate summary. Despite the fact that it was the store's mistake, they had not desire to fix the problem were unconcerned that I drove an hour and a half, took time out of work, and was significantly inconvenienced. I spoke to the associate that took my order to begin with, an assistant manager, the manager, and the person that runs the "Home Depot Measuring Company". The only thing they would offer me as a resolution was to reschedule on another day. Outrageous. The worst thing is that Home Depot has gotten so big, they don't really care about customer service despite their lip service. I will be going to the competition! read more