I am disappointed by yelp's review-screening process. I do agree that it should be in place, BUT:…read more the two (hidden/not recommended) reviews are TRULY written by customers of Scott. How do I know? I asked him. He told me the names of the people in the two reviews. It would be nice if yelp allowed qualified yelpers (me, in this case) to "recommend" from among the hidden reviews. It's especially important for very good companies, such as Scott's Appliance, to have the exposure. He is a small business and deserves the accolades he earns. Just sayin'.

Highly recommend! Reliable, fair, knowledgeable. It's difficult to find these traits, and Scott's…read moreoffers all of this!

Great service could not ask for better . I highly recommend them…read more If you need a appliance repair they are the best

We had a leak from our Whirlpool washer and I called Whirlpool customer service who referred us to…read moreAcfast. They scheduled an appointment within a few days and sent a very professional technician, Travis. He diagnosed the problem, ordered a part and came back within a week to fix the machine. It was a pleasure dealing with this company. They have excellent communication and customer service. Highly recommend! We are in Portsmouth, NH and they have technicians all around the area.

We have used theee folks for years. Exceptional service from the call to the resolution. They…read moreprice fairly and are easy to reach when needed. The best!

These folks are pleasant, professional, responsive, and actually helpful…read more A neighbor recommended them and I have been so pleased I have continued to use them for 20 years now - including seeking their advice when purchasing a new appliance. I recommend them to everyone!!

Jim was very prompt and courteous. Diagnosed the problem with our dryer right away and had it…read morerepaired within the hour. Service call + cost to repair was very reasonable. Highly recommend without hesitation.

Jim was amazing he saw the problem right away, as mice chewed our wires in our dryer. He ordered…read morethe part for us and came back to fix and now our dryer works perfectly! He was fast and very thorough. His prices were very affordable as well! Will 100% be calling him again in the future if needed!

Our service tech was on time, efficient and polite. As of today 4/9/26 (day 2 after the repair) and…read moreour washer is working GREAT!

Over 72 hours after the diagnostic (which was itself a couple hours late) and I still haven't…read moregotten the cost/time estimate for the repair that he promised me by the following morning. What's worse, he's not responding to any messages (text, email, and phone), and I'm stuck with my washer completely unhooked with the piping detached.

Glenn had just what we needed! With a motto of "be kinder than necessary" he really helped us out…read more Highly recommend!

I did a google search on appliance repair in the Manchester area and Glenn's Appliance was in the…read moresearch. I have an LG washer and he told me on the phone that they do not service LG. First suggestion, please list certain brands on your repair page that you do not fix. It would have saved both of us time. So, I ask for a recommendation for a business in the area who repairs LG. (As a side note, I operate a small mom & pop operation and if I cannot help a customer, I will tell them where they can find what they need. I find that this helpfulness brings them back to me.) The guy on the phone tells me that "No one does. LG's are very tough to work on and their parts are hard to find." It turns out that that was an outright lie. I called "Mr. Appliance" next. They informed me that they could help. They even emailed me a confirmation of the appointment and included a photo of their technician so that I would know beforehand who would be in my home. They sent a guy out to my house, he listened to my machine and then diagnosed it and had it fixed in just about 20 minutes. They accepted cash/checks/credit cards right on the spot. They then proceeded to email me a receipt and one day later, another email to thank me again and check on how the washing machine was. Because in this on particular instance Glen's chose not to help in any capacity, I would never personally purchase anything from them and I will continue to let others know how unprofessional that business is. Choose Mr. Appliance; I did. http://www.mrappliance.com/services/residential/

What a great guy and service repair company! Our refrigerator died just a couple of days before we…read morewere scheduled to leave on vacation and I was in horrors remembering the last time we needed help with something like this, I remember it taking a while to get someone in. Called Scotty in the morning and he said he be by in about an hour and in an hour he was here. He diagnosed it and did waste my time - told me straight up it was not salvageable. But he didn't stop here. When I asked him for recommendations on what might be a good model he not only helped me, but while standing in my kitchen made a call and told me where I could get one same day. Scotty and his son literally made a stressful situation so much better - And I can't thank him enough nor can I recommend him more highly! We ended up buying the refrigerator he recommended from the place he recommended and everything was done quickly and I had a new refrigerator, delivered and set up, in my kitchen just a few hours later! Thank you Scott!

Fast and knowledgeable. My dryer was overheating and was diagnosed and fixed same day. Would highly…read morerecommend.

Nobody likes it when your appliance breaks... I have a list of many reasons why I will never move…read moreout of Milford. County Stores is on the list and Brennan & Mackay is now on the list. Recently our Clothes washer got to a state where in order for it to change cycles I had to punch it....Yes, Punch it.... My wife called their dispatch and told them that her husband had to "Punch the washer" in order to get it to work. The tech came out the next day, looked at me and said "How's your fist?" and then fixed it within 10 minutes and thus my Knuckles and hand are much relieved... FFE for Fast Friendly and Efficient service... They have bailed me out often.

The service technician, Luke, was very disrespectful and condescending…read more I purchased a GE refrigerator in May from B&M and had significant problems with the unit, right off the bat. Ice maker wasn't working after 48 hrs, the doors did not line up, left side door stuck out from the right door, approximately 1/2", the right side of the refrigerator was dented and the fan cover wouldn't fit. Luke came out and said that the ice maker would take approximately a week to start producing ice, the doors would eventually line up, just needs to settle, and the dents on the side, are from shipping and that all his refrigerators in the store are just like that. And, the fan cover, well, he ordered a new one came out to fix it and it would not snap into place. He said he was going to contact someone and get back to me..that was early June...crickets. He must've taken me for an idiot, which I clearly told him what he was telling me, just didn't make any sense. I called GE, they sent out a technician that contracts for GE, tech replaced the door, still would not line up and the original ice machine was broken, that's why it wasn't producing ice. They ordered another door..same issues. Technician took pictures sent the to GE...GE confirmed by the pictures and the service order from the technician, that the refrigerator had been dropped. I had told Luke that I had contacted GE re: issues and his only concern was who was the company that was sent out. I mentioned to Luke, that I thought something happened to the refrigerator, which is why there are dents on the right side as well as why the doors would not line up, he dismissed this altogether. Another issue is the middle drawer is uneven, he tried to correct it, but to no avail. In our conversations, I said that I would see about getting a new refrigerator, because no amount of tech work was correcting any of the issues...he said "Good Luck with that". GE acknowledges that the unit had been dropped and will be replacing our fridge. So...I do not and will not ever recommend B&M to anyone ever. I will say the sales people were very nice and pleasant to work with, as well as the delivery crew..But Luke, that's whole different story. Their sign should say.. We do not service what we sell. Apparently, customer satisfaction is not a priority, at least it wasn't for me. I honestly believe that this refrigerator was dropped by them and they refuse to hold themselves accountable. (I had to give them a star in order to post, otherwise, I wouldn't have)