1. Ed's Appliance Service

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Manchester, NH

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Ed's Appliance Service

5.0 (1 review)
Open • 10:00 am - 4:00 pm

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6 years ago

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Best Buy

Best Buy

(68 reviews)

$$

UPDATE: 5 stars to store staff (Andy and Kathy) 0 stars to Best Buy communications!…read more In December I ordered a remote car start online and scheduled an installation appointment at the Manchester NH store (30 miles from my home - closest Best Buy that would install) 1/7/2025 - I received an email from Services Experience Manager stating the appointment needed to be rescheduled from afternoon "to book you an early morning appointment to adjust for the delay in booking times." - I have no clue what this means, but an eary morning appointment was very difficult for us. 1/8/2025 - I replied that early morning was difficult and were there any afternoon appointments. - No response 1/10/2025 - I sent a second email asking if it was at all possible to schedule an afternoon appointment - No response 1/15/2025 - Called and asked about the appointment and was told that it was still scheduled for 1/20 at 3:30 1/19/2025 - received an email confirming the appointment along with instructions as to what to expect 1/20/2025 at 7 am received another confirmation. Arrived at the store at 3 pm., where the greeters told us the tech was not there. The store (maybe department) manager came out and asked to schedule a call the next afternoon with her and the tech to find a time that would work for us. She also requested that we not reply to email requests for review because this would reflect badly on the tech and it was not his fault. 1/21/2025 - spoke with tech and store manager, scheduled new appointment for Feb 10. Store Manager offered a $50 discount for our inconvenience - ok, thank you, discount was appreciated 1/27/2025 - received an email from Best Buy cancelling order and a refund on my credit card. Called the direct number the Store Manager had given us. No answer. 2/10 - called and texted the store manager number. Recieved a text back that the appointment was on as scheduled. Arrived at the store and Andy did an amazing job. Start to finish in 45 minutes. Store manager Kathy came to make sure all was well and we were completely satifisfied. Kudo's to in store staff for a job well done. Absolutely ridiculous communication on Best Buys automated part. We reached out and tried to confirm at every step only to be met with silence.

I went to the Best Buy located at the Mall of NH in Manchester NH on 08/22/2026 with 1 item I…read moreneeded to purchase. The store was not extemely busy but as usual there was minimum staff to assist. I found the item I wanted to purchase (a fire tablet 10) and saw there were about 8 of them stacked on the top shelf under the display cabinet. There was another couple talking to a couple in front of the display who were being assisted by a Best Buy assoc. Lexie. after they were done I waited patiently for Lexie to address me, however she looked all around and over me as if I were invisible. She spoke into her cell phone and said "who's next?" and I smiled and said "How about me?" while I waved at her from 2 feet away. She acted confused and put on the spot so I told her I just needed her to open the case, I didn't need help, just the item. Again she looked dazed and confused so I said again, "I just need you to open the case. It's right there. I want the fire tablet 10...that's it. (Still struggling to be polite now." Again met with a dull stare of confusion as if I just spoke to her in German. I said 1 more time I want to buy that product and then held up 5 fingers and lowered them one at a time as I said "You have 5 seconds to decide...5...4...3...2...1... "Ok...Thank you and I walked to the front of the store. I was then met by a young man (I apologize I don't remember his name, but he was the 1 and only helpful person that day. He asked me what I needed and asked to speak to a store manager. He immediately got on his walkie talkie and asked for a manager at the front of the store. Shortly after that a woman manager Sharon (I think) asked me what I needed. I explained the whole situation to her and she went into explaining something about there was a cue of customers that needed assistance (I didn't think I was at the Apple Store) but went on to say I don't need anything other than the case to be unlocked so I could pay for the item and be on my way. She told me the young man at the door would be able to assist me and he said "I got you man, with a smile. Here I screwed up....moments away from being able to get the tablet I mistakenly said I'll want the case too (in the same locked case) and the Manager Sharon abruptly stated "OH NO - THEN YOULL HAVE TO GO IN THE QUEUE!" I said "They're in the same case?" Again she said "If you need anything more than the tablet you have to go in the queue and we have MANY people ahead of you" Moral of the story: I went home, ordered it from Amazon.COM and added the purchase of a case and stylus. I should have done this from the start but I was at the Mall so was like "What the hey? Let's get it in person" Big mistake. When just about ANYTHING is available on AMAZON.COM with free shipping ect you would THINK Best Buy would be thanking EVERY Customer and tripping over themselves to assist customers who wanted to spend money in their stores but alas, I could n't even get someone to open a case after talking to 3 different people.

The Home Depot

The Home Depot

(35 reviews)

$$$

Store manager Anitza Q restored my faith in humanity, customer service, and Home Depot by offering…read moreme a partial refund on Vigoro grass seed that didn't perform well. While I am a little closer to Hooksett, I will be making Manchester my store! Was VERY close to becoming a Lowes customer! Thank you Alitza!

What the hell is going on with Home Depot's website. Cannot log in or buy anything from their site…read more I was going order some paint samples and flooring samples. Called their customer service number several times and they gave me a ticket number, which they told me they reported the problem and someone would get in touch with me. First they said to clean out you cache and cookies, which I did, Then was told by another customer service person to use another browser, which I did, which didn't work. Looking at the many complaints for the same reason I called for, Home Depot's customer service department keeps giving some lame excuse. Been complaining about this same issue for 2 months to their customer service people. I can get into any other website including Lowes, Home Depot is the only website that i cannot get into, it keeps giving me a message Home Depot is no longer supporting your browser, please update. My browser is up to date. Home Depot is loosing a lot of customers, including me, who places online orders. You are now out of my life Home Depot and Lowes will now be getting my business. Home Depot cannot accept there is a problem with their website. Even their own employee's have hard time accessing their computers at the stores. They even had problems with their website back in December 25. Get with program Home Depot and fix your website,

N H Appliance Madness - Stack in place

N H Appliance Madness

(21 reviews)

I cannot begin to say enough about Anthony, the owner. I had a broken Samsung dryer (out of…read morewarranty, of course), and he offered to come out on New Year's Day. For no extra charge. I said it wasn't an emergency so he offered to come the day after. But we all know how stressful it is to have a broken appliance, and he honestly managed to calm me down and put me in good spirits again with his friendly manner. I had confidence and trust in him before he even got here. But still... you never know what can happen, right? He called, as he said, before getting here, and his prices were totally upfront (and on his website). He was just delightful to have here, and I found everything about his service to be beyond professional, and WAY more than reasonably priced. He wouldn't have even charged extra for coming on a holiday! My dryer, through no fault of his, was beyond repair, and he was entirely up front about that. There was not one moment where he tried to woo me into paying for a new motherboard or such nonsense. Truly, Anthony is one of the few genuine, wonderful, warm souls out there. I adored him and his service right from the get go. While I hope I don't have to call him again for a repair (!), he is the only person I would call from now on. There are simply not enough nice things to say about Appliance Madness.

Our oven was making a terrible noise. We were hoping we didn't need to get a new one since ours was…read moreonly 6 years old. We were able to have it fixed at a reasonable price. I highly recommend!!

Ed's Appliance Service - homeappliancerepair - Updated October 2026

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