Needed my favorite lamp fixed and he got the job done! Great prices and customer service! You have…read moregained a new happy customer! Highly recommend!

Pet ran through the front door screen window. Needed it repaired ASAP b/c of upcoming party. Brian…read morewas able to do a quick 24 hour turnaround. GREAT quality reconstruction / replacement of door and screen. Highly recommended (as seen on this page)...but, seriously, great service that shows they care about the customer.

5 Stars for Rocky's North Andover! I ordered an online purchase, and it was the wrong item…read more I contacted the store and was immediately helped; the call was answered on the first ring, and the situation was resolved on the spot. Great service.

Went there this morning to buy some paint and the staff was very nice & helpful. The store is very…read moreclean and much less vast than going to the big box stores.

Outstanding service, it's like going back in time, employees available to help you with…read moreprofessional advice, several registers open for easy check out, and vast product selection, this is my go-to store

This has always been my go-to hardware store, more helpful than the big box stores and they do…read morecarry most products and do offer assistance. My bitch is as a veteran they make it VERY difficult to get a veterans discount which they do offer but only on certain purchases. I am sure Ace hardware can afford it. Why so inconsistant?

My gas grill did not survive the winter. I went to Dracut Hardware to look at Weber grills. Saw a…read morenice one. The manager gave me personal service. Not only was the grill delivered assembled, they took the old one for free also. They are a family-run business that serves Dracut well. They are fully involved in the community and I will use them as my go to place for hardware.

Large inventory. Things I didn't know I needed until I saw them . Neat @ organized . Employees…read moreeager to help.

Great neighborhood hardware store. They might not have the selection of a larger big box store, but…read morethey have the friendly service you can't find there. Great for daily items you need in a pinch, unique items, and for a hands-on experience.

My father (who passed at age 94) would drive down to this store several times per week to "check…read morewhether Shoe City has..." whatever item he "needed that day:" whether large or small, he knew after centuries of shopping there that they carry unique goods not found in most hardware stores. Even though their prices are generally HIGHER than elsewhere, he knew what he needed, wanted, and was a LOYAL & LONGTIME customer. After he passed, I would walk to Shoe City whenever I needed something, or walk in and browse as I passed those opened doors. I soon found for myself that their Customer Service is "spotty" & the stock they carry has diminished over the years. ON MY LAST VISIT, I stopped in to ask whether it was possible to special order components for an obscure/vintage "Weiser" doorknob. The older gentleman, who I believe is the owner, came up to me, rudely & very dismissively insisting that in 30+ years in the business he had "NEVER heard of the brand!" BOTTOM LINE: Perhaps Shoe City Hardware was once a great local hardware store with staff that helped customers find hard-to-find pieces nowhere else available. But now their GENERAL MERCHANDISE items are pricey & limited to 1 or 2 brands. And sadly, those unique/ classic "gems" that once kept loyal customers coming back have become leftovers from "old inventory" & no longer replenished. They have not had the simple, common items/solutions I'd been shopping for during my past 5 visits. I fear they are biding time until they go out of business. I wish them well. - a Disenchanted "Father's Little Girl"

Where do I begin. I…read moreordered my door back in April, arrived in May , great no problem, it was a custom sized door. My installer puts the door in and notices the extensions for a storm door we're never installed. So we check our paperwork and sure as anything they were on our invoice. Call my sales rep at JL and he realized they made a mistake. No problem he said we will have them out to you in two weeks and installed. Now let's fast forward , it is August and I still don't have them. I would call every two weeks, never would get an answer, left voicemails never a call back. My installer would call and everytime he would get a call back he would receive an email. No apologies nothing . Finally we had enough of this terrible service. I got a call in the morning from my installer and he said you need to call and give your CC # so you can get a $200 dollar refund and I will pick the parts up and install it myself. So I call and guess what no answer , but I left a vmail and guess what got a call back in two seconds which means he was sitting right next to his phone. He calls me up , no sorry no apology literally just said hi I'm ready for your CC #. I will never use this company again , Oh and I'm installing 3 more doors in my house this year and was planning on using them if it wasn't for this. Absolute jokes , spent 1600 on a door and they treat customers horrible. The only positive from the whole situation was the manager Peter that I spoke with. He was a good guy and finally started getting me some answers.

Had my backsplash installed by Tom and Tony. They did excellent work, very detailed, and both men…read morewere courteous and professional! Would highly recommend!

If you haven't visited in a while I suggest you stop by…read more The store has been cleaned and reorganized. I mentioned this to a gentleman working there and he said that he had recently become the new manager. His hard work shows. I have purchased furniture, tools, hardware, appliances, and home decor, and it's really quality stuff. It can be hit or miss, but each visit is always more interesting than the last. I'm sure you've heard that 'things aren't made like they used to be' and it's true. You are going to find better quality items here. If you need to purchase something for your home, please make a quick stop here before heading to home depot, target, or home goods. It saves you money, it helps an incredible charity, and it is better for the environment .

Yey! THe Re-Store has moved to the former Wonder- Hostess Discount Store space…read more We stopped in today to check out the new space which is tons more square footage as well a better parking. The place has boatloads of cool stuff Old used appliances, dishes, kitchen cabinets adn counter tops, casement windows, furniture, lighting and electrical hardware, mantels, roofing materials, and all kinds of treasures. I hope to stop in here regularly when I am doing a reno project.

We renovated our kitchen and needed new appliances (refrigerator, range, microwave and dishwasher)…read more We looked at Moderno, as they were local and they had really nice offering and there website was great, and worked well. Jowi at the Salem office showroom was super nice and helpful. We decided on Thor Kitchen appliances and they are amazing quality, and priced very fairly. They do take credit cards but charge an extra % so we paid by check so no problem. The fridge came damaged and then took a while to get a replacment which was a bit of a pain due to supply issues but they communicated with us and we finally got the kitchen of our dreams completed! At the end, Victor gave us a nice gift, which was so nice and appreciated! I can not recamend Moderno enough! Excellent products and customer service!

We just started using Victor and he has been excellent to work with for repairs. Always on time,…read moredoes what he says and comes prepared to get the job completed. He and his worker were always masked and kept the appropriate distance. We will definitely use him again!

Online orders beware!! My plumber recommended I buy a new toilet at FW Webb. I knew exactly which…read morebrand and model I wanted, so I ordered online. When I received the email purchase confirmation, I immediately saw that another person's name and phone number were listed in my "bill to" section. The customer service and order inquiry links in the email didn't work - they bring you to a page that says "data not found". I called the local FW Webb, and they told me the order number wasn't one of theirs. They transferred me to corporate, but no one could tell me why a random name was in my invoice. They were able to look up the order, though. On Monday, November 3, 2025, a pallet with the boxes for a 2 piece toilet was left in the middle of my front walk. I was unable to lift the boxes myself, so I called the guest services number on November 4, 2025 to ask for someone to come back and help bring the boxes in. I was told by a customer service rep named Sean that they couldn't help me. This was my mistake. I can't remember the last time I worked with a higher end product company that didn't bring the product into your home, so I assumed they would. The website does say they only deliver to the curb, but it also says that larger delivers will be scheduled, so the customer can make arrangements to have help. No one called me to schedule the delivery, so I had no idea when they would arrive. The website also says that the customer needs to sign for the delivery, which did not happen. I also told Sean about the random person's name on my invoice and the links that do not work. Sean told me FW Webb was aware of these issues, but they couldn't figure out how to fix them. He told me most people buy the products through retail locations, so he's never had someone call him about product being left in their walkway. I asked how a customer was supposed to know how difficult the online order process would be, but he couldn't answer my question. Sean did his best to be helpful, but there wasn't anything he could do to help me. Given how horrible this situation had been, I told him to process a return. Sharing what happened so hopefully no one else will have to deal with all of these problems and wishing I had checked Yelp before I ordered the toilet. It's horrifying to see how many people have had such terrible experiences with this company.

We had a good experience at FW Webb in Methuen. We were shopping for a nice high quality kitchen…read morefaucet for our new kitchen. The show room is beautiful and has all sorts of high end very good quality fixtures for kitchens and baths. So many to choose from! The sales woman Erica was attentive and very nice and assisted us. She was very knowledgeable and educated us with the process. We purchased a a touch on/off stainless facuet and it was delivered to our home and we did not have to pay MA sales tax as it was delivered to our NH home.