We had a last minute request for a catalytic converter for a wood stove. My dad didn't know the…read moremodel of the stove but they helped us figure it out over the phone and then they saved the part we needed until it could be picked up. Since it was the last one they had and it's freezing here, that was much appreciated. Staff were quick and friendly.

We had a horrible experience with a local fireplace store, so my co worker referred me to this…read moreplace instead. We not only had superior customer service, but we purchased and had our new gas stove installed within a week! We had been waiting for 7 weeks for the stove from the other place. I wished we had referred to the yelp reviews before using the business closer to my house, it would have saved me a lot of aggravation and I would have been able to enjoy the use of the stove for the holiday season.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

David has been very good. It's wasn't really his fault. He's been constant contact with me since…read moreand willing to work with me to figure out a solution. He's an honest guy.

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

My family and I are so pleased and thankful for the work Lunkers did for us to replace our broken…read moregas fireplace. From the initial call, all the way to the final installation, Lunkers took the time to answer all the questions we had, help find the best gas insert for our needs, ensure we understood what other contractors would be needed for the project, and install a beautiful unit for us with a full tutorial. It was a pleasure to have such personalized service as well as to be able to support a local business. Thank you, Nuno and team, for all you did for us. Our whole family has already been enjoying our beautiful, new fireplace.

Look at the pics...do I need to say anything else? OK, purchased MF Fire Nova 2 Tower wood burning…read morestove from Nuno and he did a complete new install including stove pipe & chimney...great experience, super knowledgeable and very high quality work. I also really appreciated that Lunkers was willing to schlep all the way up to Salem, NH from Ashland which is way outside of their service area. If you are looking for anything stove/fireplace/chimney related Lunkers is the place to go.

Good quality service and very good response time. Good paperwork was provided after review of…read morefireplace

They were very efficient and thorough. I would recommend them for both their work and cost…read moreeffectiveness.

There is NO better place to purchase your wood pellet stove. I bought mine from Kirley in 2004…read more This morning I had it serviced, and it looks and works like a brand new stove. Kirley had all my information from 20 years ago, they stand behind what they sell, and their professionalism is outstanding. I'd give them a higher score if I could. Thanks, Kirley!

As a 27 year resident of Mansfield, I've purchased a variety of products from Kirley's. "Back in…read morethe day", stone dust, red brick pavers...masonry stuff. A number of years ago they transformed their dark old office into a nice bright space in order to showcase their pellet stove business. I purchased one of their top of the line stoves about 5 years ago, and run it from October to April. 24 hours a day. On a recent visit, I told them I was having a strange issue with the stove. They told me it was covered under warrantee. The guys came to my house, took the stove to the shop, made the repairs (and a few tweeks) and returned the next day to reinstall. It's back in place, ready to burn! You will not get this service from a big box store.

I've used these guys for a few years now. They're always on time, reasonably priced, and so far…read morehave never tried to "up sell" me on services I didn't need. That was one thing I've read warnings about with some companies. The guy who came out was very knowledgeable and gave me some tips on fireplace maintenance. He did make a recommendation of a cheap repair the first year, and said it was only a nicety and not required. I had it fixed a year later as he was right - no effect on the performance but an annoyance. The repair was also done quickly and inexpensively. Ultimately I will keep hiring them each year, as I received great service.

Barry Johns Chimney service came highly recommended and they did not disappoint. Their company was…read morecustomer focused right from our initial request for estimates. Prices were affordable and less than the 3 other companies we requested estimates from. Phone technician was helpful, patient and professional at all times. The 2 field support technicians were clean, professional, safe, efficient and at all times customer focused while servicing our Chimney cleaning and installation of Chimney Cap. We give Barry Johns Chimney Services the highest recommendation.