Great, well stocked, well staffed, pool supply store. I've dealt with Crystal Pools for over 20…read moreyears and just love their service and selection of products. They work hard to help get your pool right and have a very sophisticated water analyzer now that tells you everything and in just minutes. Thanks Crystal Pools!

Crystal Pool and Spa has been my pool store since we bought our home with pool in 1996. The owners…read moretruly care about pool maintenance and helping to fix any problems or issues you may have. The guys out servicing the pools know what they're doing and are patient and knowledgeable if you have questions. For 28 seasons I have trusted and relied on Crystal for all my pool needs and am very happy with them.

I love this place so much it's more than a YMCA it's a community center and a spiritually…read moreenlightened place to be. I have made many friends there. When they invited me to be a swim teacher for adults I said YES and I love it.

Fantastic gym, friendly knowledgeable staff. Wonderfully engaging members. Come and make new…read morefriends.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Jake and his team are beyond unprofessional. Jake actually smells like alcohol. One star is more…read morethan generous. He is unorganized, unreliable. Horrible experience.

From the owner: We are a growing business out of northern Rhode Island servicing RI,MA and CT we are a 2nd…read moregeneration pool and concrete service company with over 15+ years experience. We strive to exceed the expectations of our customers.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

I'd like to start by saying, I'm everybody's skeptic. Our first pool (from Namco) lasted us 15…read moreyears. When the wall blew out, we had a "pool contractor" do the warranty replacement. From that point on, our pool was a disaster. After last year's brutal freezes, the wall blew out again, Our replacement was a premium grade from Pool and Patio in Coventry. My wife searched for days, and we finally decided in Mark. Despite a few "sour apples" from obviously difficult, hard to please people, after speaking with him, we were convinced he was our choice. He showed up on time, well prepared, and very informative. He was very professional and the quality of his work was very obvious. He took percautions keeping in mind the landscape, and explained every key step. Mark has been doing this since he was ten years old, the quality of his workmanship is clearly evident. In chatting he explained how far he'll go to make sure his customers are happy. He's very ambitious, and hardworking. As the pictures will show, his workmanship is excellent. His rate was unmatched and very fair, (especially compared to others that wanted to charge me double the installation rate) He explained how his business offers pool closings at a very reasonable rate. We will be happy to have him close our pool from now on, in addition to any future service work needed. He will also be first to be recomended to any friends looking to install a pool. Unless you're a person that just can't obviously be pleased, you'll have no worries here whatsoever.

I initially contacted Mark while shopping around for above-ground pool installation and was…read moreimpressed by how quickly he responded and answered all my questions. He came out for a quote and seemed professional at first. But on installation day, I was surprised to learn he had subcontracted the job to someone else, a contractor who was rude, unprofessional, and canceled because of light morning rain, even though the forecast cleared up by 9 a.m. Mark agreed with their decision and told me to call someone named Carlos, who could "get me in ASAP." I was confused why was I calling anyone else when I had hired him to do the job? We took time out of work to be home and based on the forecast for that day I found it ridiculous! I get if there is going to be chances of heavy rain then obviously a pool install should be cancelled but it was literally dry the ENTIRE DAY after 9 am and the ground was hardly wet where I live! When I questioned it, Mark told me he doesn't make money on the installs and just passes the work off to other contractors. He said he had "no time for me." I was never told the job would be subcontracted, even though the permit was pulled under his company's name. In the end, I can't recommend him due to the lack of honesty and professionalism. Fortunately, the second crew (despite bad reviews) showed up as promised, worked through the extreme heat, and did a great job!

amazing response from the owner! came out to a green above ground pool and was cleared within…read moredays! Super helpful and went out of his way to help. Recommend highly!

Outstanding Experience with Mackillop Home Services LLC…read more Recently, I needed my pool assessed to see if it had to be completely replaced or if I could get away with just replacing the liner. The old liner had leaked and some of the sidewalls were bent--but not severely. I called another pool company to come take a look and give me their professional opinion. Over the phone, they told me flat-out that if the walls were bent--even a little--the entire pool had to be replaced. They refused to come look at it in person and quoted me around $7,000 total ($5,000 labor plus parts). Yikes! Then I saw an ad for Mackillop Home Services LLC and decided to reach out. I messaged Matt, and he called me back the next day. I explained the situation, and unlike the first company, he agreed to come check it out in person. After looking it over, Matt said the pool absolutely did not need to be replaced. He said we could simply straighten the bent walls and install a new liner--all for about $600, parts and labor included. Huge relief, and thousands of dollars saved! Matt was polite, punctual, and great at communicating every step of the way. We now have a brand new liner, no leaks, and are back to swimming with zero issues. If you're looking for honest, skilled, and reasonably priced pool service, look no further than Mackillop Home Services. Matt did an amazing job at a great price. 5-star service--highly recommended! I'll never call that "other" pool company again.

We purchased our Spa almost 5 years ago and absolutely love the product. Our outdoor spa is most…read moredefinitely not a materialistic item, it is a part of my family. We are heavy users, therefore with that, comes upkeep, patience, and damages. Here are my pro's, con's and suggestions. Pro's: 1. The hot tub itself. It is no secret that we purchased from the best of the best. 2. The sales associates definitely know what they are talking about. Listen to them. 3. Find a technician who you relate too, who will be honest with you, and who you trust, and just use them. We have had a few come out to our home, but Joel Torres was the first one that we feel showed us that he cared. He went the extra mile to not make us feel like complete idiots when we made a pretty large mistake with our maintenance. Now we call him directly with any questions, comments and concerns, and he gets back to us when he can, which puts our minds at ease. Honestly, if you need a technician you can trust, who will not nickel and dime you, and will make you feel at ease- do not ask for any one other than Joel Torres from the Norwell location. 4. New England Spas will come out to your house to help you with pretty much anything which is nice, sometimes it takes a while which can be frustrating, but you can purchase a service where it is automatically done and worry free- which I think I will look into. Con's 1. The sales associates are not OVERLY helpful and friendly, They aren't rude by any means, they just give off that "I know everything about spas, you obviously do not, and you are obviously not here to buy" attitude. When my husband and I went into the store for the first time, and we knew we were going to buy, it wasn't until we told them that, that we felt they started to be overly helpful. Being in service myself, a little extra mile goes a long way in my book. 2. Service orders. If anything goes wrong, you have to put in a service order which can sometimes take a VERY long time to get fulfilled. Once you are assigned a date, you must make arrangements to be home. You can't chose your own date. So, be patient, they will eventually come and it is better to have them handle the situation especially if it is under warrenty. 3. You can't really call the store to ask a question. They do not answer the phone unless you call someone directly. (Again, find a technician you like (Joel Torres) and get on their good side so if you have a quick question, you can ring them up to run something by them. If you call the store, the phone rings and rings, and you get an answering service which they will call you back. Suggestions: 1. Do not purchase a tub with a stereo system. This was the biggest waste. We have had it repaired a few times as it kept malfunctioning, and then realized it just wasn't worth it. WE keep our spa outside on our back deck, and until we install an outdoor speaker system, our mini-bose sound dock does the job just fine. The stereo speakers end up under water when there are more than 2 people in the tub, which leads to the speakers being blown. The remote doesn't always work meaning you would have to get out of the tub in order to change the station, or song. Save yourself a few hundred dollars (that you can use on chemicals) and go without the stereo. 2. Use the chemical coupons! Don't wait until the last minute to purchase chemicals, otherwise you will have to buy at the store- which is over priced. If you have time, check Amazon- they are about 7-12 dollars less than the store. The sales associates even TELL you that. To sum it up, only 4 stars because I feel the customer service could be a little bit better. Other than that, great product, must be patient with it! If you can afford it, purchase a maintenance yearly plan so that you don't have to worry. Find a technician you like and just enjoy! One of the best purchases I feel I have made throughout my entire life! I wouldn't go anywhere else to purchase a spa! I look forward to a long relationship with New England Spas!! Thank you!!

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.