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Pool Pro and Spa

3.0 (4 reviews)
Open • 10:00 am - 4:00 pm
Updated 2 weeks ago

Services - Pool Pro and Spa

Pool installation

Pool remodeling

Pool repair

Pool Pro and Spa Photos

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New England Spas - Endless Pool from New England Spas in Shrewsbury MA!

New England Spas

(14 reviews)

$$$

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Mackillop Home Services

Mackillop Home Services

(1 review)

Outstanding Experience with Mackillop Home Services LLC…read more Recently, I needed my pool assessed to see if it had to be completely replaced or if I could get away with just replacing the liner. The old liner had leaked and some of the sidewalls were bent--but not severely. I called another pool company to come take a look and give me their professional opinion. Over the phone, they told me flat-out that if the walls were bent--even a little--the entire pool had to be replaced. They refused to come look at it in person and quoted me around $7,000 total ($5,000 labor plus parts). Yikes! Then I saw an ad for Mackillop Home Services LLC and decided to reach out. I messaged Matt, and he called me back the next day. I explained the situation, and unlike the first company, he agreed to come check it out in person. After looking it over, Matt said the pool absolutely did not need to be replaced. He said we could simply straighten the bent walls and install a new liner--all for about $600, parts and labor included. Huge relief, and thousands of dollars saved! Matt was polite, punctual, and great at communicating every step of the way. We now have a brand new liner, no leaks, and are back to swimming with zero issues. If you're looking for honest, skilled, and reasonably priced pool service, look no further than Mackillop Home Services. Matt did an amazing job at a great price. 5-star service--highly recommended! I'll never call that "other" pool company again.

Pool Pro and Spa - poolservice - Updated May 2026

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