Highly recommend. After shopping and researching for 6+ months. I came across Four Season Spas…read moreearlier on but somehow I kept circling back to their website. Finally pulled the plug and ordered. Great prices, great communication, installation was seamless and the quick lesson on the set up and chemical was easily understood. A+

Roger was really great to work with. He spent the time to answer all our questions. My fiancé had…read morepreviously ordered a hot tub from Roger for another house and it has been working wonderfully for 3 years. His new show room has lots of hot tubs on display and all the chemicals and goodies you would need for maintenance. Delivery of the hot tub went very smooth, they installed the lifter bar and and top and we just had to wait for the electrician the next day to start enjoying our new hot tub. I loved how easy the process was, no "used car salesman" techniques. Very forthright, good prices. We are now loving our new hot tub, thanks!

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

Absolutely the worst customer service I ever had store was dead empty and Adam offered no help to…read morefix my problem nor did he remove his EarPods to hear anything I was saying. I spent 5000 dollars in this store and also purchased a salt water system that fell apart after just one season and of course it's not under warranty store blames it on Hayward and Hayward blames it on the store. I completely regret spending my money in this store.

I made the mistake of driving to Leslie's on a Saturday afternoon through all the terrible traffic…read moreon rt 1. 45 minutes later I reached the store at 2 in the afternoon and the doors were locked even though the hours were marked 9-7. So I hung out for 20 minutes hoping the store clerk needed a bathroom break. But no such luck. I recommend you call before you leave for the store even if the store is supposed to be open.

Pool n Play saved our pool. This winter was hard on our pool. Our neighbors had damage to their…read morepool and referred me to Pool n Play. I called the store and left a message. Chris responded right away. He was extremely sensitive to our situation and made it as painless as could be. He took down our information and helped us out in our claim. He even spoke with our insurance company to hopefully help speed up the claim process. We have been pool owners for 20 years and in that time we have not had the best luck with pool stores. However after our experience with Pool n Play has been the most pleasant experience. We recommend Pool n Play to everyone. Thanks Chris.

Very helpful offered to come out and look before buying. We can't wait for our new pool.read more

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

Always receive the best customer service from Eliza! Explains everything I need to keep my spa…read morewater balanced and looking great All year long. They always have in stock my supplies needed. Thank you and look forward to great safe summer 2026 with you all.

I don't understand why they run their pool pumps 24/7--- a waste of energy and a source of serious…read morenoise pollution Every web search says only run pump 8 to 12 hours

I had problem with my pool starting the season where the filter doesn't work and the robot doesn't…read morework. Mike was so generous to come over after work to figure out what's wrong and fix i, and Nick and Mike were so great in helping me fix my dophin robot vacuum. I've completely switched my business from Leslie Pools to Seasonal. They are just such pro.

If I could give a zero. We brought a $3000 heater and the product stopped worker after 1 season…read more The warranty only cover parts but the labor was ridiculous amount. I went to seasonal trying to explaining to the owner of South Attleboro store hoping they as a GOOD business would support their customers NOPE he gave me an attitude with no hope to rectify the product. I've never dealt with a business that rude. I truly advise you all to never buy anything from these crocks. Pool, supplies, and definitely pool heaters. Namco is just down the street go to them first. 凸

Marks crew is the most timely and efficient team i could ever ask for! Not only did they show up…read moreearly, but the smiles on the whole teams faces when they show up to work really makes me feel comfortable that the job is going to get done right. I would fully recommend this team to anyone looking for any type of pool installations, cleaning, maintenance.. I am seriously impressed! Good job! And thank you.

Amazing company owner knew his stuff. He came and looked at my property line to see what size pool…read morewould fit adequately with my backyard. Him and his team installed the pool quickly without any issues. There was no hidden fees. The price was exactly what we had discussed. And we are in love with our back yard.

Customer service has been horrible since I was a kid. I went there recently to purchase metal…read moreroofing. I was with my kids and when we left my oldest (7) looked at me and said dad that guy really isn't nice and doesn't care about people. He's miserable. I called back to order roofing material after I saw what I needed. He told me I can't take an order I'm to busy, I will call you back. I never received a call back and never was able to order anything. It's amazing people still give this guy business. I know I'm not alone since my 7 year old watched him talk to a builder this way. Stop going here and supporting a person who doesn't appreciate people supporting a local business.

We moved to Attleboro last year and found this place only 5 mins down the road when we we needed…read moresome painters tape and rollers to finish what we were doing to the house. This is not your typical hardware store, and it is definitely geared more toward contractors. Either way, that had the few things I needed without running to Home Depot another 20 mins further away. I waited in line for 10 mins while they helped out co tractor customer order supplies, only to be treated rudely when I only had card to pay with. Like this is 2020 (2019 at the time) and you have the Visa/MasterCard logo on the door. If I'm inconveniencing you by paying by card, maybe you need to update your business. Either way, this place is right around the corner, and we probably would have shopped here more often if I didn't get attitude when I checked out, now I'll be taking the further drive to Home Depot from now on.