1. Innovative Pool & Spas

    1. Innovative Pool & Spas

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    Tiverton, RI

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    Innovative Pool & Spas

    3.2 (15 reviews)
    Closed 9:00 am - 3:30 pm

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    4 months ago

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    1 year ago

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    1 year ago

    Eliza is always so helpful and knowledgeable... I highly recommend Innovative pool and spas

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    2 years ago

    We are first time pool owners and they areAways very helpfu. Also whenever we have an issue they send someone promptly. l

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    11 years ago

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    8 years ago

    Helpful, friendly and totally willing to go the extra mile!

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    6 years ago

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    8 years ago

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    8 years ago

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    Review Highlights - Innovative Pool & Spas

    I worked with Matt and his team at Innovative Pools and Spas on a big project in Newport, RI.

    Mentioned in 2 reviews

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    Dex by Terra

    Dex by Terra

    2.6
    (40 reviews)

    Bar far the most horrible experience on a home project I have ever been a part of. We were told how…read moremeticulous this company was and how high quality their work was. The quality of work is sub par at best, especially for the price tag which was very high. Dex did such a horrible job they even commented about the poor quality, and had to demolish some of the work they did to complete the work again. The redo was still poor quality with lots of flaws and took over a year with more visits than I can even count. We now have a step coming loose (mind you this project is only 3 years old), which is dangerous and we are going to have to pay someone else to come fix it to ensure someone doesn't get seriously injured. When originally starting the project we had multiple instances where they measured wrong and without us pointing it out, we would've been short changed what the plan was. There were several instances where we had meetings regarding problem areas and they were not addressed. We have had friends ask for recommendations and a few of them were considering Dex, and we recommended they go elsewhere and provided a wonderful recommendation for someone who came out and finished our work at a quarter of the price and far better quality of work.

    To anyone that is considering Dex by Terra (or has recently hired them for a project), I have one…read morepiece of advice for you: RUN AWAY AND DONT LOOK BACK We hired Dex By Terra to perform a backyard transformation (in 2024) following the install of our pool in Framingham, MA. The design phase, led by Joe, was wonderful. EVERY SINGLE THING THAT TOOK PLACE POST-DESIGN WAS TERRIBLE. We opted for a stamped concrete design, which was our first mistake. Every single person from DEX who has been at our house honestly has no idea what they are doing in regards to stamped concrete. When you look at reviews, every positive review is for non-concrete patio's. When it comes to stamped concrete... anything that could go wrong went wrong. 1.) Stamped upper patio area was completed first. Color was wrong. It looked like someone had poured curry powder all over my patio. Luckily, they were able to jackhammer it out and replace 2.) Stamped pool deck - after one winter, there was an erosion that took place all over the patio (think little white specks everywhere). They refused to repour concrete and opted to fix with a stain/sealer. Needless to say, while it did improve the white spots, we are in summer number 3, and it looks even worse now. In addition, the lines of the stamping, drains, and immediate border around pool are all not straight. 3.) Masonry work was shoddy all over entire patio. Big gaps, stones falling out of place, allowing rodents to make new homes. 4.) Supervision is an afterthought. Our project manager Delia wasnt actually managing anything. People would show up whenever, without any prior notification. Questions requesting specific dates and times for workers were not answered. General job site cleanliness was a total DISASTER - with items getting broken (all of our solar lamps), landscaping being damaged (from moving furniture into landscaping while working on patio), sealer hardening at bottom of pool causing white marks, and overall general sloppiness in terms of keeping areas of house clean (like siding, trim, and windows) while they worked. 5.) Zero accountability. I asked numerous times for the owners of the business to come on-site to see the horrendous work that they performed. Joe, Delia, and Tommy (head of ops) came out. Joe agreed the work was sloppy and terrible looking. Tommy didn't have a clue - he could have been a guy they grabbed at dunks to serve as "head of ops" for all we know. Now we are on year 3, they are still doing some work with the same problems and same lack of attention to detail and lack of respect of our time/money/house. In discussing with my wife, we are going to have to bring in actual professionals at some point down the line to remediate the mess that Dex by Terra have caused. Again - if you are considering hiring Dex by Terra for any work, I would run as far away as you can from them. Atrocious company, atrocious support, atrocious attention to detail, and absolutely ZERO accountability. I offer anyone the opportunity to come to my house to see the quality of their work first-hand. Know what you are getting yourself into and know there are better companies out there.

    American Fiberglass Repair Company

    American Fiberglass Repair Company

    2.3
    (3 reviews)

    American Fiberglass Repair Co. does not stand behind their poor workmanship. They do not return…read morecalls regarding complaints about peeling fiberglass on the pool they refinished for me. I had a written warranty that they ignored. During the time I was able to file a claim in small claims court, the owner expired. Therefore the case was dismissed. I believe the company is being run by a co worker or relative now. Be careful.

    Homeowners beware! If you are looking for a company to fix…read moreyour fiberglass pool look somewhere else. I never seen such an unprofessional crew as this one. Kevin(the owner) would seat by the pool the whole day, only to get up urinate on the entrance alley, while one of his crew(Shane) yelled at him for sleeping through the job and calling the other crew members helpless. And unprofessional. The pool: they barely sand the pool or patch the whole or in other words, almost no prep work before applying the gelcoat(which I believed it wasn't the right product for the pool). My pool went from a damaged pool to a nightmare after they were done. If you are desperate to fix your pool and you are having a hard time find it the right people, I advise you to keep looking so you don't end up with the nightmare that I end up with. Here are some pictures from their horrible job. I asked him to remove the gelcoat and refused it. Said it was my problem and not his. Even damaged my coping with the gelcoat.

    Innovative Pool & Spas - poolservice - Updated July 2026

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