R and R pool is fabulous!! They open and close our pool, and have been quick to respond to several…read moreissues. They are competent, professional, and the cost is reasonable. They also test our hot tub and pool water (no charge) for which I am extremely grateful. Highly recommended!!!

These folks stand behind their product and have a wealth of information regarding pools and hot…read moretubs. I especially like their free water testing service and come in with a bunch of questions about balancing chemicals in my hot tub that they are always able to answer. The staff is very friendly and their line of Arctic spa hot tubs is top quality.

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

I'm giving Littleton Pools a 5 star rating only because I can't give them a ten. They put a liner…read morein for us and from start to finish it was a great experience - especially given how difficult it has been for contractors in 2021. Honest, forthright and fair process at the beginning - Tim was prompt and complete with his estimate and communication. Nate and his crew rolled with the punches and solved the problems quickly and cleanly, and because Tim was thorough at the beginning we were not surprised by what was in the original estimate and what was not. And the result was gorgeous. One hint - plan ahead - pool contractors are BUSY.

Horrible pool opening. Sent young people that had no idea how to open a pool. Put pool filter on…read moreline without adding DE . Let a mess on pool deck. Would never use again.

Opened our pool, said our pipe to our heater was leaking and would be back the next day to fix it…read more It's been three weeks and they have not communicated with us after repeated messages. Even better our sensor for our chlorinator is not detecting water flow after they bypassed our heater. Was optimistic, but terrible customer service. Recommended by Andrew Pools, don't use them even if recommended.

Zero stars. I am a former client that switched pool companies for last year's season due to their…read moreterrible service the year prior. Two years later, and no request for service, they showed up to our house and removed our pool cover. Once they realized they were at the wrong house, they replaced the cover but only attaching half of the hooks. This left massive gaps where our two toddlers could easily have slipped through. Luckily, we were alerte that people were in our backyard and we checked our pool area. When we called to request a call back and to fix the cover, they never returned our call or apologized and just once again came unwelcomed in our backyard, slipping through our fence. This is the epitome of our experience with them - both as a client and not as a client.

Mike is a true professional with an extensive background in the pool industry. Can't recommend…read moreenough!

From the owner: ​Elite Pool Management provides premier residential and commercial pool services, specializing in…read morethe high-level technical care required for modern aquatic facilities. ​We are a CPO Certified team and full automation specialists, equipped to handle complex hydraulics, chemical balancing, and advanced control systems with precision. As an employee-owned company—not a private equity firm—we are personally invested in every gallon of water we manage. ​By prioritizing technical expertise over high-volume quotas, we ensure your pool operates at peak performance through every season.

Extremely poor. He installed a hot tub, too cheap, and the pump gave out after 2 seasons; he took…read moreit out to get a new one, never heard from since and because it was likely an overseas product, no one else can repair.

2 years in a row our pool was opened significantly later than what was agreed months in advance…read more This year a family BBQ had to be cancelled. I asked several times over a 2 year period for a Pool School session, only to be ignored. On several occasions they would not show up when scheduled, and never proactively let me know. Weekly services were always rushed, typically lasting ~20 minutes. Unsuitable cover had to be used for a full extra year after new cover arrived with wrong dimensions. Josh placed the blame on the vendor, as if it wasn't his responsibility to confirm the measurements. I've been told there are too many jobs on the schedule, or an employee left so they are behind. It has been nothing but excuses. When I have dared to ask questions like "When is someone coming?" or "Can I please schedule the Pool School that you offer?" I'm told that I'm complaining. Josh has now multiple times sent aggressive, unprofessional emails and texts.

Last year we noticed the coping and tiles were falling off. We couldn't find anyone. This summer…read moreafter opening the pool, we called USA pool and they responded right away. Alex was very responsive and clear about the schedule, especially during this time with quarantine and pool season. He was able to fit us in the schedule somehow. Manny (contractor) came to inspect and next week 2 workers came and work all day with removing debris, cutting stones, measuring and keeping the work area clean as promised. Unfortunately the stone to cut was near the skimmer and they took their time to be careful to not damage it. I was very grateful . Next day, we realized we didn't have enough of the tiles to replace. They sat and took off the cement off the old tiles so we can reused them. I am amazed. They made it worked. The last day was mostly cement and grout. The workers were very respectful and worked really hard. And the work was amazing. Next day Manny and Alex came over to clean the pool as promised so we can use it after the cement dries. My only suggestion to Alex to explain to customers that the workers are contracted employees and if they do not show on time or at all, to call Alex right away. And to at least call ahead before showing up. Our experience was great and looking forward to working with them again.

I am trying to repair a damaged in ground swimming pool for my disabled sister so she can sell her…read morehome. I called USA Pools 09-16-26 and there was a prompt response and site review the next day. Initially things seemed promising, an estimate was promised in a few days and on direct questioning they did say they could take on this project. On Sept 21, a call to check on the estimate yielded a promised reply in 2 -3 days. Another call Sept 25th yielded an estimate at the end of the day for about $14,000. More than I expected but given the scope of the repairs and the lateness of the season I accepted it. Their response was that they maybe able to start cleanup in 2 -3 weeks. I asked for a signable contract with a starting date for the initial cleanup and then the install of new liner once it is available. Also, I asked for their insurance info, Mass Licensing info and if they were bonded. Once it was clear that I required a signed contract before making a deposit, I was given some weak excuses for going with an unsigned estimate instead. They did not to give insurance info or even Mass License info. This in not good business practice and is not what is recommended by the Mass licensing board. Then abruptly I was told they could not help me. So now after wasting 10 days, I am stuck having to start over again to find a new vendor but it is so late in the season that it is doubtful it can be done before winter kicks in. If you are thinking of hiring this company, be cautious!

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????