I went to this store 1 staff available only..I waited 25 min..I was asked to go to another ATT…read morestore.. either park Ave worcester or Shrewsbury st in Shrewsbury..I was told that he didn't know how to open another prepaid account after it closes..He was very helpful to prior customer & fluent in speaking Portuguese..He also told me that his colleague who was supposed to come into work to help him was undependable & he couldn't count on him to come on time to work..Is this store there for only buying new phones???I feel that I was not given the service that ATT is well known for @ this store..

AT&T is the only carrier with coverage at my new property in Vermont so I am strong-armed into…read moregetting service from them. Short Story: I visited the store 3 times and called them once. I still don't have a plan and I'm still forced to go with AT&T. Long Story: On my first visit, I dealt with Verizon to get my account number and some code to switch carriers. But AT&T rejected my old phone. I left and got another phone. On my second visit, our previous transaction wasn't cancelled and he couldn't start a new one so he had to call Customer Service. Oops! They don't open for another 30 minutes at 11am. I leave. I return a half hour later for my third visit. He calls customer service. Oops! They are down for service maintenance. Come back in an hour. He recommends waiting two and returning. I LIVE A HALF HOUR AWAY! I can't drive all over Massachusetts for a stupid cell phone transfer that won't happen. I smarten up and call ahead before my fourth visit, two hours later, and I ask if the transaction has been cancelled. Oops! He hasn't called them yet. He puts me on hold. I hang up. I'm still forced to go with AT&T. Every time I go to a cell phone store I leave feeling used and dirty. *sigh*

Vic is a great phone dealer. Truly wanted to help. Would recommend. He was patient and helped all…read morecustomers even when busy. He was great.

The attendant was super helpful and patient. He set up the new phone we purchased completely, with…read moremuch patience and skills. I highly recommand.

Tried reaching out today to person who responded to my review but no one in cellular sales could…read morefind out who that was. BUYER BEWARE: Verizon retail stores sell OPEN BOX and REFURBISHED products as NEW! They don't tell you this and they bring them out of the back room already "open" saying that you asked them to set it up for you, when you didn't. I reported them to the BBB and my states D.A.

This place promised wife theyd remove her SIM card during a trade in and return it to her - twice…read more Instead, they sent the phone without doing so and claim they cant retrieve it. This is theft and deceptive marketing. They made what should have been a good experience absolutely miserable. They made no effort to fix the situation. Absolute scammers - we will never shop here again, and you shouldn't either. We are strongly considering filing a police report.

Horrible business people I have messages that they would sell me a MacBook for $130 cause asking…read moreprice was $150 then I go there and they make me wait 1 hr and 30 min just to tell me they have to sell it to me for 150 cause they paid 130 for it then 10 min later guy there the owner tells me he can't sell it to me now and changes price of it to $400. Will not recommend doing business with these people!.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.