One star is too high for this group of bumbling incompetent liars. This problem started at this particular store, continued with AT&T's call center and ended back at the same store.
They fully admitted their error but refused to take any responsibility and proffer the my they initially admitted I was owed.
It started when the incompetent moron they employed in this store did not properly port my number over. Once I find the error I called their call center. The problem was fixed, they told me I'd get a refund for the 6 months of overpayment and a month on free service.
The promised refund did not come. It took 4 more calls--over 2 hours each--for them to give me nothing at all. They opened two inquiries but closed them without any investigation. I was told to bring the bills from the other company to the store and they would get me the refund. Despite being my only option, I suspected they would do nothing; and I was right.
I gave them the time line and was promised a callback with an update on the following Monday. They never called. I tried call multiple times but I sent to voicemail every time. Ironic that a phone store never answers the phone.
I went to store and that's when everything fell apart. They began by going back on EVERYTHING they and the call center said. They blamed me for their errors and refused to take any responsibility. I was left without the promised refund and by being a feeling that they blamed me for their errors.
DON'T GO TO THIS STORE. if you can get rid of AT&T. read more
