One star is too high for this group of bumbling incompetent liars. This problem started at this…read moreparticular store, continued with AT&T's call center and ended back at the same store. They fully admitted their error but refused to take any responsibility and proffer the my they initially admitted I was owed. It started when the incompetent moron they employed in this store did not properly port my number over. Once I find the error I called their call center. The problem was fixed, they told me I'd get a refund for the 6 months of overpayment and a month on free service. The promised refund did not come. It took 4 more calls--over 2 hours each--for them to give me nothing at all. They opened two inquiries but closed them without any investigation. I was told to bring the bills from the other company to the store and they would get me the refund. Despite being my only option, I suspected they would do nothing; and I was right. I gave them the time line and was promised a callback with an update on the following Monday. They never called. I tried call multiple times but I sent to voicemail every time. Ironic that a phone store never answers the phone. I went to store and that's when everything fell apart. They began by going back on EVERYTHING they and the call center said. They blamed me for their errors and refused to take any responsibility. I was left without the promised refund and by being a feeling that they blamed me for their errors. DON'T GO TO THIS STORE. if you can get rid of AT&T.

Not much to review…read more I walked in. Told them what I wanted to do. They worked with me to get to that and weren't forceful with trying to sell my additional things. They did ask me if I was interested in additional services, but didn't pressure me when I said no. Great experience. Highly recommend it.

I went to this store 1 staff available only..I waited 25 min..I was asked to go to another ATT…read morestore.. either park Ave worcester or Shrewsbury st in Shrewsbury..I was told that he didn't know how to open another prepaid account after it closes..He was very helpful to prior customer & fluent in speaking Portuguese..He also told me that his colleague who was supposed to come into work to help him was undependable & he couldn't count on him to come on time to work..Is this store there for only buying new phones???I feel that I was not given the service that ATT is well known for @ this store..

AT&T is the only carrier with coverage at my new property in Vermont so I am strong-armed into…read moregetting service from them. Short Story: I visited the store 3 times and called them once. I still don't have a plan and I'm still forced to go with AT&T. Long Story: On my first visit, I dealt with Verizon to get my account number and some code to switch carriers. But AT&T rejected my old phone. I left and got another phone. On my second visit, our previous transaction wasn't cancelled and he couldn't start a new one so he had to call Customer Service. Oops! They don't open for another 30 minutes at 11am. I leave. I return a half hour later for my third visit. He calls customer service. Oops! They are down for service maintenance. Come back in an hour. He recommends waiting two and returning. I LIVE A HALF HOUR AWAY! I can't drive all over Massachusetts for a stupid cell phone transfer that won't happen. I smarten up and call ahead before my fourth visit, two hours later, and I ask if the transaction has been cancelled. Oops! He hasn't called them yet. He puts me on hold. I hang up. I'm still forced to go with AT&T. Every time I go to a cell phone store I leave feeling used and dirty. *sigh*

Tried reaching out today to person who responded to my review but no one in cellular sales could…read morefind out who that was. BUYER BEWARE: Verizon retail stores sell OPEN BOX and REFURBISHED products as NEW! They don't tell you this and they bring them out of the back room already "open" saying that you asked them to set it up for you, when you didn't. I reported them to the BBB and my states D.A.

This place promised wife theyd remove her SIM card during a trade in and return it to her - twice…read more Instead, they sent the phone without doing so and claim they cant retrieve it. This is theft and deceptive marketing. They made what should have been a good experience absolutely miserable. They made no effort to fix the situation. Absolute scammers - we will never shop here again, and you shouldn't either. We are strongly considering filing a police report.

Horrible business people I have messages that they would sell me a MacBook for $130 cause asking…read moreprice was $150 then I go there and they make me wait 1 hr and 30 min just to tell me they have to sell it to me for 150 cause they paid 130 for it then 10 min later guy there the owner tells me he can't sell it to me now and changes price of it to $400. Will not recommend doing business with these people!.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.