Brought a phone here where the battery caught fire during a previous repair, needed the information…read moreoff it. Pedro was able to get a donor phone to swap the mother board into. Very polite, professional, excellent service and great rates. Would recommend anyone trying to fix a device to stop by. Other repair places turned me away.

Pedro is very patient, friendly, and professional. He was determined to fix our phone issue. He…read moreeven offered my son a soda while we waited. His pricing is very fair. We will definitely return!

Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

Note that I have a $40 prepaid account with Tmobile for the last 15 years with unlimited talk and…read moretext and 10gig of data - we had a power failure last month, and I was watching a FIFA world cup match - figuring I only had less than 30 mins for the game to complete, I streamed it over my 5g - long story short, I ended up using all my data - I called their cust service, who said they could give me an extra 10 gig to cover the rest of the month, and would go back to my $40 plan - went to pay my bill today, and see the raised me to a $50 plan - I call back into cust service, who stated that they CHANGED my plan completely...talk about bait and switch.. I was grandfathered in at $40 and they took this opportunity to pull a fast one on me...looking for another provider now....their cust service for prepaid sux....

I had great service. They were so kind and helpful. Very quick repair and very good price. Thank…read moreyou for all your help. I will be back when needed.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

I came here to return my old equipment and pick up the new one, but Adam -- the staff member there…read more-- went above and beyond my expectations. He helped find a better offer for me than I anticipated, and afterward, Aniket -- another staff member -- assisted both Adam and me in completing that offer.I truly appreciate both of you. Thank you very much.

I switched from Fios because of their relentless marketing calls, but the new service has been…read moredisappointing. Despite being promised 1 Gb/s speeds, I'm not even receiving 20 Mb/s.

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

T-Mobile has been hit or miss for us over the last six months. They're going through incredible…read moresystem upgrades, but during the upgrades, some of the data service is flaky. When you have specific problems, in a specific area, support is not equiped to help you. I've been following it very closely recently, in the last month, (it's July 2022 now) the network has been much better. The rates are definitely better than everybody else, the support is hit or miss, if you get a domestic support center it's five star, but if you get offshore, struggling to communicate through the accents, and actually finding someone who knows what they're doing is difficult. Overall I recommend you test the coverage where you're going to use the phone, and if it works, then make the move. If the network was consistently reliable, and support was US based, this would definitely be a five star review.

Don't go to this place for customer service nor use T Mobile for phone service because when u have…read morea problem with your phone they don't help u.they are only good at taking your money and making u get a contract with them.

The owner goes over and above cuatomer service wise. Had my screen replaced about six months ago…read moreand he went and found the postal carrier to get it done. Today i went for a separate issue with the same great customer service...

I had an iPhone 12 battery replaced here and was pretty disappointed with the pricing. I was quoted…read more$130, and with tax the total came out to $140. What's frustrating is that Apple charges $89 for the same service, and the battery itself can be found online for around $45. The markup felt excessive. Unfortunately, I won't be going back. Do not recommend

My mother called this branch for help on her account. The woman working was incredibly rude. She…read morespoke over my mother intentionally, and was condescending. I've urged my mother to switch carriers due to the consistent poor customer service alone. Hoping they can eventually hire people who actually have some respect.

If you need help with no sugar coat this is the store to go to ! They are upfront and honest and…read moretells you what it is weather you like it or not . They are very nice people and very helpful. The big Spanish guy he knows it all and he will tell you his honest opinion as well with the Asian guy . They know how to fix phones as well , there the best in Worcester