Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

Note that I have a $40 prepaid account with Tmobile for the last 15 years with unlimited talk and…read moretext and 10gig of data - we had a power failure last month, and I was watching a FIFA world cup match - figuring I only had less than 30 mins for the game to complete, I streamed it over my 5g - long story short, I ended up using all my data - I called their cust service, who said they could give me an extra 10 gig to cover the rest of the month, and would go back to my $40 plan - went to pay my bill today, and see the raised me to a $50 plan - I call back into cust service, who stated that they CHANGED my plan completely...talk about bait and switch.. I was grandfathered in at $40 and they took this opportunity to pull a fast one on me...looking for another provider now....their cust service for prepaid sux....

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Had great service. Went down to get my phone cleaned wouldn't charge. The lady behind counter was…read morevery nice. They cleaned it at no charge. Also bought screen protector very reasonable on price. Would definitely recommend. Thanks again Phil Q.

I switched from Fios because of their relentless marketing calls, but the new service has been…read moredisappointing. Despite being promised 1 Gb/s speeds, I'm not even receiving 20 Mb/s.

How about more staff serving customers than playing in the back room…read more I've seen 5 staff so far but only 2 working with customers. To boot, some random customer walked in and I only need to do "X"... They served him right away. I'm ready to say things I'll be sorry for.

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

T-Mobile has been hit or miss for us over the last six months. They're going through incredible…read moresystem upgrades, but during the upgrades, some of the data service is flaky. When you have specific problems, in a specific area, support is not equiped to help you. I've been following it very closely recently, in the last month, (it's July 2022 now) the network has been much better. The rates are definitely better than everybody else, the support is hit or miss, if you get a domestic support center it's five star, but if you get offshore, struggling to communicate through the accents, and actually finding someone who knows what they're doing is difficult. Overall I recommend you test the coverage where you're going to use the phone, and if it works, then make the move. If the network was consistently reliable, and support was US based, this would definitely be a five star review.

Don't go to this place for customer service nor use T Mobile for phone service because when u have…read morea problem with your phone they don't help u.they are only good at taking your money and making u get a contract with them.

I had an iPhone 12 battery replaced here and was pretty disappointed with the pricing. I was quoted…read more$130, and with tax the total came out to $140. What's frustrating is that Apple charges $89 for the same service, and the battery itself can be found online for around $45. The markup felt excessive. Unfortunately, I won't be going back. Do not recommend

We went to this store yesterday to get my son's screen repaired. The gentleman repaired the phone…read more We spent $230.00. This included one repaired screen, a screen protector, and two new defender cases. One for my phone as well. My sons screen broke today. He said the phone cracked in his hands. He did not drop it. I called the store to tell the owner that we received a defective screen. He refused to replace the screen even though it failed after ONE DAY! So much for the protective screen and defender case that he sold us! He will NOT stand behind his products. We have had roughly 5 phones repaired here over the last few years. Very disappointing lack of customer service. AVOID this business!