I live in a very rural area so getting internet service is not easy. Ive been with them long enough…read moreto see some improvements. I've had on and off service but overall it works for me. My biggest problem is service after the sale. When they send you updated equipment they make you responsible for sending back the old outdated equipment. I'm paying $160 a month for so called unlimited service but my bill says 60mb. I understand why they have so much negative feedback.

I lived in an RV and had great service in Florida but moved to Wyoming for a summer. Things…read morestarted to go downhill from there. I moved back to Florida and couldn't get decent signals anymore. Then the hurricane hit and things were terrible. I tried for 6 months with different techs but every weekend my internet would go out and no techs work on the weekend. All they ever did was reset and finally changed me to ATT. It was worse. I gave up and went with another internet service. Fastest service I had is when I cancelled my service with them and they sent an email telling me to send all the equipment back with in minutes. Watch my email he said for a list of equipment I need to return. I wish I could give them a zero for the last 6 months.

Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

MICKEY WAS A GREAT PERSON TO WORK WITH! I was under so much…read morestress for the buyout program as I was switching from Spectrum. I had a Visa Prepaid Card from Spectrum to pay my phones off with and everywhere I went I was left with no solution. I went to this corporate store and after adding the card to my Apple Pay, I was able to pay off the phones. If you go in there, ask for Mickey.

Corey at this store is amazing. Took care of me very quickly and went the extra mile to print out…read morea receipt for me because on my last phone turn in, I had to fight with customer service to credit me what I was quoted in the store.

I was helped by Alex. She was thorough, patient and…read moreknowledgeable. About a year ago I had a bad experience with the Customer Service people talking amongst themselves and telling inside-jokes while a room full of people waited for help. Today was very professional. Thanks Alex! Keep up the great work! You're an asset to the business.

People were waiting over 2 hours to be helped. Not A Chance. It's a sunny Saturday afternoon and…read morethey only have two people behind the registers, when even four would not be enough. I was 22nd in line when I checked in. Make appt online if you do need to go!!

I live in Shrewsbury MA, I called Verizon about poor service in my area, dropped calls for an area…read more It's called the dead zone of Shrewsbury, the area includes the Dean Park area. I explained the issues to two customer service techs. The first ticket was LOST... The second ticket was closed by Verizon engineering stating "Yes this is a known issue in that area." I asked what's the plan? VERIZON Engineering stated NONE. May be time to find a new carrier.

From the owner: Visit our store at Shrewsbury for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

I booked with mega net to get Internet at my apartment. After waiting 3-4 weeks for an electrician…read moreto show up.. I decided to cancel it. I was told that if I returned the modem.. I would not be charged. I returned the modem and never thought anything of it. Until I find a collection account on my credit for 109$! I couldn't even figure out what it was. I called them and was told, oops that charge is wrong because you did return the modem.. but couldn't be told what the new charge would be. From my experience, I would caution and make sure to not give your social to this hole in the wall company. I am hoping the manager of this business reaches out to me to resolve this issue so I can delete my reviews.

I have had Meganet for 7-8 years as a Mail host for my company. I have always used Microsoft…read moreOutlook. I do like that you can log into your mail from any computer on their Megamail website. Not the easiest to use. My company recently got a new Website Host and Optimizer so we moved our mail over to an IMAP account. I immediatly started getting Junkmail right away. I never knew the Meganet filtered the Junk Mail and just never sent it to you. Mind you I never once had an issue with a person calling me wondering if I got their email. So even though Meganet deleted the Spam it was always done right. I might have got 2-3 junk mails a week. Now I 20 per a day. Although I am not with Meganet anymore I felt that I should write a review. Great job filtering my email for the past 7-8 years. Now I realized you saved me a bunch of time.

I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Every time I am forced to go into this store (which is why I deal with Verizon on line only) they…read moreare rude, and dismissive. Today I came in with 3 trade in phones to drop off. The associate's first response to learning this was, "Just because they told you on the phone you could do this, doesn't mean we can." This kind of back and forth confusion between calling Verizon and dealing with associates, and going into a Verizon store and dealing with the associates at a location, is not new. Quite simply, the associates at this store are not helpful. Unless you are buying the phone from them, you may as well know going in, that they will not be helpful. This is not the first time I have had to deal with this store, my last interaction was over 5 years ago, and nothing has changed. 20 years I have been with Verizon and anytime I have to deal with a live person at this location, this has always been my experience. Save yourself the hassle and go anywhere else but this store, they are awful.