I am a Vietnam Veteran on a fixed budget. I called spectrum charter to inquire about their $19.99 streaming offer, during that call I was offered a cheaper cell phone plan other than the one I had which included a new phone from me and a new SIM card for my wife with the option of keeping our original numbers which we wanted to keep. After paying the first initial installment of $221 for both services, I tried to install the spectrum streaming app on my TV's, when it did not work, I called for assistance where I found out that the streaming app did not work on LG's. I'd like to mention that this is a fact that should have been brought up during the first initial purchase. I was also led to believe that with the purchase of the new phone deal that spectrum would buy out my old phone service. Because the streaming service did not work on my televisions, I wanted to opt out altogether, however because of the misinformation about the streaming service and finding out that I would get different phone numbers with the new phones I was presented with a better phone offer that would include a new phone, the option of keeping my old number, and buy out my old phone service. During this time, I had already received the first phone and SIM card which I was attempting to return because I no longer wanted services. I went to a spectrum charter location to return these items but was told that I could not return them there but instead I had to mail them. I had a mailing label emailed to me and I returned the first phone and SIM card. After receiving the second phone I was informed that my old service would not be bought out which would leave me paying two different phone services (which makes no sense to anyone !!!!) and I could not keep my old phone number. When trying to return the second phone at two other spectrum locations (totaling 3 locations altogether) I was again told that I had to mail in the phone but this time I was told I had 14 days to return the phone before I was charged full price, so I called for a mailing label. I continuously watched my email and called spectrum waiting for a mailing label which I never received and when I finally spoke to someone, I was told that I was over the 14 days, so I was getting charged for the phone and furthermore spectrum was not responsible for sending out mailing labels to customers even though they sent me a mailing label for the first phone. But they did give me back $18 for the taxes on the phone.
Prior to visiting the spectrum locations, these are the Spectrum customer service agents I spoke to: Ken, Terin, Laban. After visiting the three spectrum locations I spoke to these Spectrum Charter customer service agents: Frank, Sheila, Brian, Tyler, and Chivela. At the end of my constant inquiries, I got no mailing labels, I was told I was going to have to pay full price for an unwanted phone, I did not get a refund for the original service that I paid for and no longer wanted. Is this where you say thank you for your service? read more
