I've used Brian for the last 20 years for my desktop and laptops of my grandchildren. Always has…read morefixed the problems and given suggestions. He knows about different computers. My grandson was just there in the past month and his computer is working fine again.

We called Brian and made an appointment to bring in my old desktop. I explained what I saw…read morehappening with the power button not always working, the machine sounding like a jet engine, and shutting down randomly. Also, ran so slow, I could go and do something (such as washing dishes) and come back before it would be up and running. Brian gave me some possible scenarios including a mother board. Fortunately for me, he found the broken fan that would stop and start, and other fans tried to accommodate for the issue and heat buildup. Brian called me, told me timeline and pricing and got the go ahead from me. Was able to pick up the next day with additional tips to make it run better. Before I had tried many, the machine was much faster, quieter, and no "not responding" messages or shutting down. My brother confirmed how much take down and putting back was required to make the repair. So happy I did. Can have multiple tabs open and do multiple thing at same time without issues and taking up my whole day.

Wonderful people, knowledgeable, expert, honest, fair, competent and reasonable pricing. They have…read morebeen around for many years. Realizing that they had confused and inadvertently overcharged the cost of a part they replaced with another customers part, they promptly mailed me a check to cover the distance. Highly recommended!!

They set up my mom's computer, and they sold me a system about a month ago. Unfortunately, I had a…read morehospitalization for 28 days. I call the store, get an automatic answering machine, and nobody calls. I will revisit this review if it seems warranted, but at the moment it feels like a letdown, kind of a not-good way to do business. There could be and probably are things going on that I don't know about, so I am open to changing my opinion at a later date.

Berto and crew were punctual, professional, and very informative throughout the process. They've…read moreseen everything with computers and can properly diagnose your pc for repair. They also know the market, and can help you build out a new computer for your specific needs and budget. If you want expert help with customer service that'll be upfront and informative with you, I recommend this place over any other I've dealt with.

I called and explained what was needed, I had new parts for a broken laptop and was quoted $140 for…read morethe repair, and it was estimated the repair would take a few days, a week at most. I brought in the computer and parts, the intake was quick and professionally done. So far, so good. I received a call that my laptop was ready for pickup less than a week later. When I arrived, I was told that I didn't have all the parts needed to repair it correctly. The laptop functioned, but the hinges didn't attach correctly and were rubbing against the motherboard. If I kept the laptop open it would be fine, but if I repeatedly opened and closed it, it could break. But isn't that the purpose of a laptop, it's supposed to be portable, it's not a desktop. The technician was under the impression I was in a rush, so there was a little miscommunication, that said, a call only takes a few minutes to let a customer know there is an issue. So I do appreciate that the technician was polite, that the repair labor estimate was correct, and that it was ready within the window provided. However, it doesn't work correctly and since I didn't get a call during the repair process, letting me know additional parts were needed to do the job correctly, I couldn't make an informed decision. It was neither the best of times or the worst of times. Will I return? I'd probably check out another place first.

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Issues with Slow computer and WiFi coverage in home tech was Very Knowledgeable, and Professional…read moreand good problem solvers. Will definitely recommend to others

This was a great experience. I had an external Seagate drive that I could hear spin, but that would…read morenot mount (I tried on several laptops). The dropoff / pickup location in Dedham was convenient; right off I-95 with ample parking. The $500 advertised price was exactly what I paid, and included the cost of the replacement drive. The turnaround time was below the advertised 14 days. 100% of my files successfully were recovered, and all files were in the same folders as when I dropped it off. This is a trustworthy business, and I would absolutely recommend and use again

I have sent my drive to well known company, DriveSavers in California. They quoted me $2700 to…read morerecover my drive. I couldn't afford it. I decided to give a shot to a smaller local shop in Boston. Alex quoted me less than half the price and recovered everything that I needed in timely manner.

I had a document that needed to be notarized for a specific time, so I scheduled an appointment to…read morehave it done. I received confirmation of the appointment time, but when I arrived, I was told the notary was on vacation for the week. Completely incompetent!

I arrived Saturday the 14th of September the stores supposed to open at 8am. I arrived 750am to…read morestand in line. They didn't open till 10 past 8 and they didn't have computers on ready to go had to wait for that too!!

Broke my macbook pro screen, Ned was able to replace it on the spot in under 90 minutes! Very…read morefriendly service, gave me the best quote compared to other places like CPR, all around awesome!

Ned really went, as they say, above and beyond to diagnose and repair our MacBook that was…read morebastardized by a rival Mac outlet. He is a great communicator most knowledgeable when it comes to Apple products. I wish I had found this company long before our expert literally destroyed the MacBook. Word to the wise, wherever you are in our Commonwealth, just send your bad apple to Ned and company and save big $$$ in the long run.. Thank You Ned for all your efforts and professionalism! CBC