This post office provided probably the best experience I've had with USPS. The woman who helped me…read morewas unbelievably kind and personable and made sure everything I needed was taken care of right away. The line moved efficiently and everyone was able to comply by current social distancing because of how clearly marked the post office was. Absolutely recommend this location and thank you for helping me get my TREX stamps

I will always hate going to the post office. They are all miserable and only like to make things…read moreharder on their customers. Thats why I switched to going to Staples for all my shipping needs. Now that USPS complained about partnering with Staples, I am moving my shipping to UPS or FedEx. Anything other than USPS. The only thing I like about USPS are the mailmen. They are the friendliest of people Since Staples doesn't take packages anymore, I now leave my packages with my mailman.

I love their photomaking machine, where you can scan in the photos, and print them out for .19…read morecents! I love all their awesome and pretty cheap too, office supplies. This place loses a star, for not being 24 horus anymore

Kenny greeted me with a great smile and assisted me with printing all my documents. He stayed by my…read moreside until everything was printed. He values me as a customer and acknowledges that sometimes we need assistance. The service was excellent. Thank you

I loved this little post office until the most recent postmaster started about 4-5 years ago. It's…read moregone downhill ever since and I no longer stop there to mail packages before or after work (my commute goes right by the place). I now use Rutland or Holden depending on where else I'm going.

if you're package ends up here good luck very rude and unhelpful. an automated voice set up is more…read morefriendly than them and the manager went out her way to explain customer service to me as im an employee when I'm a customer

Great experience here. I've had to come to this location a few times since I've moved into…read moreWorcester and the employees are so helpful. They are also very efficient, so what may come off as harsh or rude, is just to get idiots out of there who are holding up lines. Thanks PO!

Terrible for receiving packages this has happened more times than I can count! They say my package…read moreis out for delivery 2 days in a row now it says in transit to next facility no date available yet I read the tracking history and it was received at my west boylston ma post office then it changes when it doesn't get delivered!! I am now requesting from company I purchase from NOT TO SEND USPS but ups or fedex!! Worst post office ever!!!!!

Stay away! I have faxed from there and found it was faxed wrong and the recipient got blank pages…read more Just this week I wanted to drop off a return through UPS. The woman was sitting in a chair on the phone. All she said was "UPS?" I said yes and she just told me to leave it on the desk and returned to her phone call. No receipt was offered but I figured UPS would get the package and scan it but 5 days later and UPS has no record. Better off going to the UPS store, might cost a bit more for other things but they scan it in front of you and give you a receipt.

Bad business. Very poor customer service. Online it says they are open until 5:15. I arrived at…read more5:05 and they appeared to be closed. I saw the woman inside and knocked showing her that I had a box and she just shook her hear no. It was a fully prepaid USPS box that I just wanted to drop off. She wouldn't let me in but the Fedex delivery man arrived a minute later and she had no problem letting him in. I have been in before and she's had a poor attitude, but this time was the last straw to prompt a negative review. It's unfortunate that employees (or owner??) like her make the local residents not want to do business there, especially during the holiday season.

Love the store. Always fast service, very easy to ship a package. Friendly. Has handicapped ramps…read more Their electronic shipping scanner/label enables returns to Amazon, other stores to refund my money fast - usually the same day I bring in the package for return. I prefer a USP box if I use UPS. They don't deliver to my past 2 buildings because the office is closed sometimes. Past residence rarely accepts packages. So, UPS places the package at a access point. That can cause problems traveling to it, getting my form to prove the package is mine... Using the UPS store is better. I usually use the USPS post office. Only UPS when Amazon... does not deliver to my PO. box. UPS store is a good 2nd option.

Had an appointment for a notorization. Got there a bit early and asked 20 minutes prior. Kid at the…read moredesk with the goofy hair said he wasnt in yet and should be back at 5:30 or "maybe 10 minutes after". I went back in at my time and am told by some other kid that he's in the hospital and wont be coming in. Like, why didnt you say that earlier instead of making me wait 30 minutes? When I asked for the manager he pointed to his buddy and said he was the manager. Then why is the kid you're saying the manager commenting about how he doesn't think the notary is coming back in today while you're making a claim that he's in the hospital? Either way, both employees had zero care for wasting my time and went so far as to say. "Man, there's nothing we could do about it. It's the system that made your appointment." Well, you have control of the system and are confident your buddy isn't coming back, so you pick up the damn phone and call people with appointments. That's what you could have done about it.

I've spent the better part of my natural life in W.B. But until the other day never knew this place…read moreexisted. Its kind of nice to have a ship/pack/service center in this area , especially one that's off the beaten path. Like.. the path leads to no where. I picked up something here that required signature and I wasn't home to get it. It was under my side business name, but addressed to me. The little office park across from Clark street school in WORCESTER is the entrance to this location. Once you go past the old empty office buildings and Red Cross building you are again in W. Boylston. The road leading up the hill to Fed Ex is rather full of classic New England Crater style pot holes, so if you are in a rush, slow the hell down around that corner. Go immediatle to your left and all the way down the end of the corner of the building to enter in the cusotmer service area. For a Wednesday night it was rather busy. I encountered a supervisor/manager working on shift with another CS rep. Manager was cool, calm and collected as a couple of men were trying to ship large items and had half the instructions their boss left them with. It was terribly annoying for me since the other rep was busy with a very needy/involved customer. Not as annoying for the manager, who again, kept it super cool with the almost 20 min ordeal. during this time I noticed the CS rep to his right was becoming increasingly agitated with the other two men. Given they were loud, using speaker phone and speaking to another co worker that sounded less than competent, in another language. That really bothered me, she wanted them to leave so bad, she kept glaring at them, sucking her teeth and doing the loud sigh/exhale thing only in response to anything those two did. Funny thing: even though I was patiently waiting next in line, it wasn't her customer, and there was a line building behind me, NO ONE else seemed annoyed or perturbed by those guys ( who apologized a hundred times) except her. She made it known. When my turn came and the needy customer who needed 20 copies of everything and confirmations for this that and the other thing left the building, I commented on her being flustered and having to do a bunch of paperwork following their visit. I said "Take your time" when she apologized for the wait. To which she responded with " Oh, Can I?" not too sure if that was a jab or a honest thanks, but nonetheless, she did indeed take her time and spent another good 8 mins finishing up the previous person's order, organized her desk area , uttered some overly stressed out statements like " I just don't know how I do it somedays!" " Oh man, is it time to go home yet? " THEN asked me what she could do. Didn't have my door tag, but printed out a confirmation email with tracking number. Took her no time to find the package, but because it was addressed to a business ( my name 1st line - business 2nd line) she ALMOST didn't release it to me because I didn't produce a business card. I think she may have noticed how instantly and visibly angry i became, even before saying anything other than "No I don't have one" firmly. That she released it, but claimed there were no restrictions on the release other than it had to be signed for. Payment/signature was less than 30 seconds and I was on my way. This place has been around longer than i can say, its a but beat up on the inside and the card readers dont do chips/android/apple or pay pal. I did notice they have all the supplies you'll need and they are happy to wrap up and properly get any item secure before shipment there, which could save tons of time. I will say I hope i never run into her again though.. she needs to chill. Bad,.

FedEx driver attempted a delivery of a parcel. I immediately stopped him before he left as both…read moreends of the package were opened. The parcel weighed 50LBs and was heavy. The parcel itself was damaged and he tried to leave but I stopped him. He did not speak English and used his phone as a translator. After going back and forth with him I refused the package , helped him tape it back up. I then received an email that it was DELIVERED. It was NOT. It was refused by myself because it was damaged . The shipper also received the same email. He lied. Today I just received an email that the same package is out for re-delivery....yes the same damaged parcel. They told me he brought it back and retaped it up with the damaged parts inside. FedEx you should be ashamed for this shady practice. I have the entire 11 minutes he was here on video. Extremely pissed off customers who uses FedEx for our company.......not any more

They do quality work! I get my Bottis Plumbing shirts and sweatshirts for Jim. They also just did…read moreour new sign for our business!