I highly recommend this location. Matt & Josue have always been very helpful, they explain everything, and have helped me tremendously with the 4 U-Haul boxes I picked up that were shipped from TX. Always smiling and friendly. They are very efficient and hardworking young men. Thank you for their great customer service. read more

When returning Items from Amazon as customer's packed, UPS associates or owners reject the packed returns in a box as not certified box and attempt to sell their own boxes making excuses as Amazon policy which is not true!! This store uses tactical extortions to scam customers by buying the store boxes. This is unacceptable service and damage UPS customers service image and business ethics. read more

Rude and impatient service by person claiming to own the store. Go elsewhere to do your business.

I travel throughout Massachusetts on a weekly basis and find there are painfully few UPS stores around, so having found one in Worcester is a blessing. The employees are friendly and efficient, quickly moving customers through their store. Value? Well everything, including shipping has become very pricey, so there are no bargains there. The only negative is that, despite having two off street lots, the lots are small and generally pretty congested. read more

Rude counter help today, was mailing a box with some clothing and they asked for my license? Have used this facility before sending similar items and was never been asked prior. I explained this and he demanded to see my license, i took the package and said i will just go to the post office and he said " yeah, just go to the post office. Won't be coming to the UPS store again - rude and impolite read more

I bought something online, I chose this place to pick up my package and this ups store charged me to get my package besides what I paid for delivery. This is an access point for ups but im never coming back. read more

These new owners are amazing , and sociable . No matter how busy the staff are they maintain eye contact and speaks with you. I noticed they take the time to explain options to customers most shipping centers try and sell the costliest options read more

I highly recommend this location . Professional friendly staff. Always willing to help . makes shipping effortless. Enjoying the new ownership read more

These people are so pathetic they don't even know how to address the extremely urgent parcel. I asked for a one day delivery to new york instead they send back parcel to my home address as one day delivery. I applied for my visa and because of this delayed and I wasn't able to travel. I told them 100 times it's important but a girl don't even know how to print label was assigned to me. They charge 75 dollar for this pathetic service. read more

Rude and unresponsive staff. I went to return an order from NIKE. They asked me to use there PC and print the label( charging me around $3.50) even though I had a barcode from UPS which once scanned by them will generate a shipping label ( this is something which is there on their website as well). A bit of professionalism and understanding among by the staff would be appreciated. read more

I had to ship out three packages today. The store was very busy. They had more than enough help working the counter. I am immediately had someone come up to help me. They were personable and very helpful. The store is very professional. I had the opposite effect at the Holden Massachusetts store. I highly recommend this store for your shipping needs. read more

Love the store. Always fast service, very easy to ship a package. Friendly. Has handicapped ramps. Their electronic shipping scanner/label enables returns to Amazon, other stores to refund my money fast - usually the same day I bring in the package for return. I prefer a USP box if I use UPS. They don't deliver to my past 2 buildings because the office is closed sometimes. Past residence rarely accepts packages. So, UPS places the package at a access point. That can cause problems traveling to it, getting my form to prove the package is mine... Using the UPS store is better. I usually use the USPS post office. Only UPS when Amazon... does not deliver to my PO. box. UPS store is a good 2nd option. read more

Went in to print an attachment from email. Owner made me use the self-serve computer and charged $3. Next time, a clerk told me to just forward the email to them and charged me 21 cents. Went in a third time and owner tried to put me on the self-serve computer again. I asked why I couldn't just email what I needed printed so as not to pay for computer use. He told me its $3 to print from email no matter what. I walked out and will never patronize these crooks again. read more

"No" idea of customer service: called to ask if they would stay open for 5 xtra minutes; as I was stuck in traffic, and whoever answered the phone had a dumb reply like, "No!" I arrived at 3:03pm, Sat, Oct 28... ...to no avail, as with 2 other people finding the door locked! (even though we could see them behind the counter). I gather they may have had a tough day, but why wouldn't the person in charge have better business sense in stead of losing $'s + future business spread by word of mouth, by us to other people that this UPS store isbad!! read more

What in the holy hell??!! So, I took a 7.5# unwrapped item to ups for shipping cuz I was too lazy to box it up and find packing material. The worker measures it up and says, "for the box, bubblewrap and being fragile , without mailing, it is $97.00." I laughed, shook my head and said, what about just the shipping. Her quote? Two hundred and ninety eight dollars! To FREAKING CONNECTICUT!!! So, I don't care how much money you have, it'd cost almost $400 to send 9 lbs to the next state over?? I'll pay my kid 40 to go knock on their door. Disgusting! Omg. I think I'm going to have PTSD from this encounter!! read more

Their staff are wonderful and friendly, but whoever is in charge of posting notices about when certain services are available is doing a poor job. Specifically, I've had an awful experience trying to get one (1) release sheet notarized. First the one person doing it had gone home already, then they were on vacation, then they only had hours during my class hours. Please train more people to notarize documents so more times the store is open can be covered, and/or post a specific notice stating when notary services are available. read more

Sebastian is the only reason why I stop at this location. He is always friendly, knowledgeable and helpful. Parking lot is small and usually tough to get out of. read more

I can't even give this store one star. Amazingly poor service, gross incompetence, and absolutely zero follow through. I wouldn't trust them to ship something for me again if my only other option was to walk it to the destination myself. AWFUL, AWFUL, AWFUL, AWFUL experience STAY AWAY!!! read more

I'm not sure why this UPS store has such bad reviews. The last two times I've gone I never have had an issue. The staff is usually friendly and efficient. I'm usually in and out within 5-10 mins. Today I went to return something to amazon and needed a label printed, when I did the return slip on amazon it says i can print out the label at UPS for $1, I got there and they waved my fee which was surprising. Maybe they're trying to get their reviews back up by offering these little perks, but either way I guess it's working! read more

Arrived at 5:57. In the door and in line at 5:58. At the counter at 6:00 pm exactly. The counter person asked me a few questions about my shipment, which was to be red label overnight. The counter person then told me that the shipping deadline (6:00 pm) for overnight had past, and the envelope wouldn't ship until 6 pm the next day, arriving in Boston (45 miles away) the day after the next day. At that point it was only 6:02, and there was no UPS truck in the driveway when I arrived five minutes earlier, and no UPS truck had left in the last 5 minutes. I asked if there was any way to ship the package out today, and she said I might be able to drive to UPS in Shrewsbury. I asked what time they closed. She said She didn't know. I asked if she could check with them. She said she didn't have the number. Come on, seriously? read more

i have a return to ebay package could you come pick it up, at 126 country club blvd worcester ma 01605 apt 160,,, the box has the return to sender stricker, hope you pick up... my cell 347-639-6763 fonseca_anthony@yahoo.com thank you read more

This place was once a reliable place for my shipments but I can tell there is a new shitty management. Before you come in, please call ahead to make sure they are open. Even though the sign says they are open at 8am, they don't actually open at the time. I came here on Wednesday 05/24/2016 at exactly 9:45am to drop off a package. I saw a lot of customers standing at the locked door confused and wondering why the place is closed at 10am on a Wednesday morning with no sign at the door to let anyone know what's going on. I drove a long distance to get here... I'm going to use USPS or FedEx henceforth. read more

Great service. Very friendly staff. Always curtious, polite and helpful. I recommend UPS storenin Park ave to everyone.

Charged $3 just to use the computer to print something. Never told me about this 'rental' fee.

Website claims their hours are 11am to 4pm on Sunday. Drove all the way to the store to find out they are closed. Planned my day around this and needed to get a package out. Their rates are also higher compared to USPS, I'm making a switch to them read more

I hate inefficiency! Went here today because I needed a project scanned for my portfolio. I was told to leave it and return in the afternoon. I returned at 3 and nothing was done and no one knew why. Eventually it was completed beautifully but because of the delay on my project, the line was out the door. read more

Terrible customer service!! Very unfriendly. I understand that it's busy during this season but friendliness is key for customer service!

Great location, but worst customer service, just one person; doesn't like being busy, doesn't listen when you talk to him or ask a question, walked away while I was talking to him. Sad that others when you mention the store location ask, "Did you get the rude guy?" Other staff I have dealt with have been very helpful. read more

Mail ups overnight it was not delivered until 3 days later. Called them they said I would be getting a refund. The never received it waited 3 weeks. Recalled them said they would send me a check gave them my as address still no check again three weeks. read more

Made an online appointment for the notary public services. Upon arrival, the woman working behind the counter told me that it was my fault that I messed up and the employee who does the notary services wouldn't be in until later. Worse experience than any USPS I have ever been to. They should close. read more

Wow what a huge rip off! I went to fax something from here because it was closer to my house than my office where I could've faxed for free. I thought since fax doesn't even cost them paper, it would be cheaper than the gas it'd take to drive to work. I was so wrong! The exact price for fax wasn't posted, so I assumed it would be around the posted price for making copies, which was also unclear but seemed to be around 30 cents a page (actually kind of steep compared to other office stores I've been to). The guy took my paper while doing two other things for other customers then left the room so I didn't get to ask him. By the time he came back, my fax was done so whatever the price was, I had to pay. SEVENTEEN DOLLARS for the 15 pages I gave him!!! I could have driven to Delaware with the gas I could have bought to send a fax at that price! I never, ever would have paid that if the price was posted or if the guy stayed around a minute so I could ask. I don't understand how they justify that exhorbitant amount. It doesn't even cost them paper or ink. It costs the recipient paper and ink. Nothing I can do about it now except never go there again and post here so others may be warned. read more

UPS corporate needs to come into this store and fire the entire staff in there. Management and all! I've never received such poor and careles customer service. The worst and most unpleasant customer experience ever! They are discriminatory, unprofessional, rude and so much more. I will never bring a package to this location. All of the people that were there who witnessed how the employees were talking to me, told me just for that experience alone they will never return to this location. They act as if people come to ask to ship stuff for free, as if we are not paying for the service. Please do something about this I guarantee that you guys are losing on massive amount of business due to their lack of professionalism. I've never felt so disrespected in my life. Specially when I'm not at fault! Ups lost my package. read more

Went to pick up my package that was supposed to be waiting. They looked didn't find it then sent me home telling me it couldn't be there it must be an old package. Then when I called the 800 UPS number they confirmed with the store it was there. When I went back the next morning to pick it up they were closed at 8:40 when the hours clearly say they open at 8am! WORST STORE ever! I will never have my packages held here again! HORRIBLE customer service! Bad for the UPS name! read more

I went to this UPS store to send a quilted Christmas tree skirt to Colorado. The young man retrieved a box from the back and put it in the box. I asked if I could put a card in it before he taped it up, and, I put the card on top, it fell to the side, there was nothing else in the box, and he taped the top. The charges were $69! I didn't have time in the store to examine the sales slip as I am on oxygen and my ride had to get to work. There were $15 in charges on the receipt for "packing materials" not including the box. I immediately called the store and explained there were no packing materials in the box, as it was a quilted object, and I looked in the box right before it was closed. All I got in response was "I don't know anything about that m'am" over and over. NEVER again! Fraudulent charges. I will use the US postal service from now on. And, to top it all off, it was due to be delivered tomorrow, I tracked it today and "due to operating conditions, your package may be delayed". Rant over. read more

paid $94.00 for 2 day shipping to have perishables shipped to california , Well , It was not shipped in time , delivery guy could not find address and just didnt bother to deliver !!!!! Now i try to get my money back , what a Headache !!!!! read more

I have used this store many times, for shipping return receipt etc., and I have never had a problem. The clerks range from very helpful to, occasionally, a bit slow, but mostly the service has been good. If you think the rates at this store are high or the service is unreliable, try using the USPS in Worcester. I am constantly getting neighbors mail, and often my outgoing mail isn't even taken out of the box. read more

The people at the store were so helpful and kind to my grandmother. They helped her with her boxes from her car. Also, I didn't know that they did AAA discounts and they generously informed me. Great store, I would go back anytime. read more

I'm surprised that this business has received so many negative reviews. I've been coming to this location for my printing and shipping needs for a while now, and I have to say, the staff has always been very kind and helpful, and they've even cheered me up on bad days! They took care of my printing needs as I waited. In fact, it is one of the few printing businesses I have been to that can do print projects as you wait. I'm sure that the wait changes with the level of volume, but they were always very understanding of my deadlines. The print quality is always great too, better than I expected from an establishment that is primarily a shipping office. I was entirely impressed when they could print two full color 18" x 24" posters right on spot for me. They told me that their machine was acting up, but if I was willing to wait a few minutes they'd print one test copy, and if the quality was terrible they wouldn't charge me. Well, the print came out beautiful! I give these guys a high rating for being professional and thoughtful. read more