I went back and ordered a new pair of glasses since my purchase 2 months ago. Ken B. And Robin M…read more Once again helped me with the choices for the frame and lens's options. They validated my 5-star review I gave them before. Kudos to them.

If I could leave 0 stars, I would…read more Worst experience ever with the rest of the staff at the front. But the 1 star is ONLY and wholeheartedly deserved for Doctor David T. He did my eye exam and he was very respectful and pleasant to talk to, made me feel comfortable and at ease throughout the entire process. It was a pleasure to have him as my Optometrist for the very first and last time ever stepping foot into a Visionworks space again. On the other hand, as I was walking out of the exam room I needed to go to the front desk to pay for my contacts and other needs, which I had NO issue with paying whatever amount of money I needed to pay for my time there... Robin (the General Manager) was sitting down with 3 other employees chatting it up, I had interrupt them and apologized, but i needed to pay because I had my picture taken for my pupils instead of getting my eyes dilated with the drops (didn't want to wait there for another 30 mins after that procedure was done). She had asked me a question about "am I looking for frames to purchase or contacts to purchase?" Whatever she asked me I was confused and nervous because I was the only person in the store and the employees were looking at me very intimidatingly and deceiving. I didn't answer her question and confused her as much as I was, I just didn't know the whole process and what to do afterwards; I mean everyone was sitting down shouldn't they have a more organized plan after a patient is done with their eye exam? It was my very first time going to a different eye doctors office alone without my parents. I felt super belittled by Robin; she was super rude after readdressing her question and scoffed with her piggy attitude and hand gestures up in the air showing how little patience she has. Mind you, no other customer was in that store besides me, so they weren't occupied at all. She brought me up to the front counter to check me out and for me to sign a few paperwork, I made it very clear that I wasn't going to purchase frames from them, and I brought my own frames, and I paid for my end as needed. When she gave me the paperwork, she threw the pen towards me at the counter. Just threw it in front of me, no manners. Did not even apologize, probably didn't even see an issue. I'm a young adult and this is a "grown" a** woman... Possibly somebody's grandmother and she was just point blank rude. I was truly upset with how I was being treated and handled but I was still very respectful and cordial, did not show any emotion nor hostility. Never going to this place again, no thank you! I hope whatever deeply rooted issues that woman has, she leaves it at home and take some better lessons when it comes to professionalism and common decency to a human being.

went to Claire's millbury on 6-20-24 after speaking with…read more the girl there that has been there 15 years I figure I give it a shot. unfortunately it wasn't till I got home that I noticed my cheap steel earrings for $64.00 were way off. one higher then the other, pretty noticeable. afterwards reading the instructions they are not liable for anything not kidding I have there instruction sheet she gave me. no accountability or responsibility.

Lovely service. I went here before a group dinner and the cashier held onto some earrings I was…read moreconsidering so I could come get them after I had dinner, which was suggested without me asking! Great employees.

I purchased glasses there for the first time 6 months ago. I have gone back every other week since…read more These glasses do not fit properly. I have red gouges on both sides of my nose along with deep indents on my temples. They are the most uncomfortable pair of glasses I have ever owned. Every time I go in they adjust them. Six times adjusted and still the same as they were, however they did offer me $50 towards a new pair. $50.00 ? I can't wear these. The $50 will not get me a new pair. I'll never go back here. They can keep their $50, I'll go elsewhere and be out the close to $500 I paid. The customer service was terrible . Don't go here !

Matt seemed more interested in rushing me off than actually helping me. Interaction felt…read moreuncomfortable overall, don't recommend.

Well staffed, clean and quick location. The staff is good about both giving you your space and…read morechecking in to see if you need help. Great selection to try on, well displayed and maintained clean. Decent size space but with how many people come to this plaza they can get busy like an apple store. You could be in an out with glasses ordered in about 15-20 minutes in some cases can walk out with glasses the same day but not usually.

Great products, but one customer service experience completely changed my perception of Warby…read moreParker I've always had a favorable impression of Warby Parker, which is why this experience was so disappointing. After placing an order for prescription glasses, I decided I preferred a different frame. I contacted customer service and was told my original order had been placed on hold so I could return to the store and order the new frame without any issues. Based on that information, I went back to the store, selected a different frame, and completed a new order. Unfortunately, the original order had not actually been paused, and it was processed and shipped anyway. What should have been a simple frame change turned into multiple store visits, phone calls, and unnecessary confusion. The ordering mistake itself wasn't what disappointed me most. Mistakes happen. What changed my opinion of the experience was my interaction with the area store manager while trying to resolve the issue. Up until that point, every Warby Parker employee I had interacted with had been courteous, patient, and genuinely helpful. In sharp contrast, I found this interaction unexpectedly confrontational and dismissive. The change in tone was so abrupt that it was genuinely jarring. I left the store feeling embarrassed, frustrated, and unwelcome as a customer. I recognize that others involved may remember the interaction differently, but this is honestly how I experienced it. It stood in stark contrast to every other interaction I had with Warby Parker. To the company's credit, I escalated my concerns to the New England District Leader. He took the time to speak with me, reviewed the situation, and ultimately authorized a full refund. I appreciate that he listened, treated me professionally, and worked to resolve the financial aspect of the issue. That said, I still hope Warby Parker continues to improve communication between its customer service team and retail stores, because this entire situation appears to have started with an order that I was told had been placed on hold but ultimately was not. Overall, my experience was mixed. Pros: * Excellent frame selection. * High-quality lenses. * Helpful customer service representatives before the in-store incident. * A district leader who took the time to listen and resolve the refund. Cons: * Conflicting information about the status of my original order. * A resolution process that required far more time and effort than it should have. * An in-store interaction that, from my perspective, fell well below the level of professionalism I had experienced from every other Warby Parker employee. I'm sharing this not to discourage anyone from shopping at Warby Parker. In fact, I still believe they make excellent products. Rather, I hope my experience encourages the company to focus on consistency. A great product can be overshadowed by a single customer service interaction, and unfortunately, that's exactly what happened in my case.

Was in town for a wedding and several people recommended visiting the Crompton Collective...and…read morecollective is the best was to capture the essence of the place. Very interesting and unique locally owner stores and super friendly people!! I was fascinated by the store " Seed to Stem" which is described as a lifestyle and plant boutique. They had a fascinating array of plants and plant related books/items as well as a full array of interesting home related items...decor items crystals/incense, books and the like. It was easy to spend on hour in the store just taking it all in. We also went to the Aristide in the basement and enjoyed looking at the wide range of items...books, clothing, jewelry, knick knacks of various ages, and general home decor items. A fascinating place that you should try!

What a bummer that I got here only 1/2 hour before they closed!! I had just made it to town on a…read moreSunday, and didn't have time to any more antiquing before heading back to the airport the next morning, so was very happy to stop in here, and do a quick lap. I saw so many things I wanted to get! Unfortunately, some of them were way to big to wrangle home, but nonetheless it was fun looking around. The place had a mix of authentic antiques and new made to look old stuff in a few booths. A number of booths featured vintage clothing, and home decor, with the full rainbow of small collectibles and ephemera. Also, as an out-of-towner, the directions took me to the front of the store, with only street parking, but there was a parking lot behind the building, and other fun shops in the building. This was on a lower level. Definitely a spot worth wandering around if you like old things.

As a brand new patient I had an excellent experience. I made an appointment right off the street…read morebecause I was looking for a new opticians after a bad experience elsewhere and happened to walk by SO. All around good experience.

Over 6 week wait and glasses are not correct so they must send back and another 3 or 4 weeks. Never…read moreagain! Location is also inconvenient for parking. Bello or another quality optician will get all future business

Harry is attentive to any needs, and very efficient!! Prices are comparative…read more The staff is courteous, and they'll meet almost any deadline

I called last minute with a delivery for a birthday flower arrangement, the owner was so…read moreaccommodating and delivered to Millbury right away. Beautiful fresh flowers and pricing was great. Will use again

I had a great time!! Lillte I'm more than likely spelling her name incorrect but she was soo…read moreamazing!! She helped me color match and helped me with a full face of make up. She walked me through everything on the how to do a soft glam. I loved the experience and I didn't feel rushed. It was a great experience!! I spent over $250 because I loved her service. They are fully staffed and stocked!

I was helped by Adalia. She was so incredibly sweet and helpful. I am new to eyelash extensions and…read morefalse nails. She showed me everything and she was using everything herself. She looked beautiful by the way so I trusted her. She also helped me find the right shade of lipstick, gloss and eyeshadow. The only thing that bummed me out was I waited awhile to get service because the manager was screaming at the workers in a very demeaning way. And the manager saw me. She didn't stop talking down to the employees even though I was in there shopping. I felt so uncomfortable and was unable to focus on what I needed or wanted because she was letting out her frustrations in front of everyone. Once the manager left Adalia came right over to me. She was so professional, helpful and sweet. I couldn't believe she could just walk away from someone talking down to her for so long and just shake it off but that's exactly what she did. She is so professional.