Dakota and Lily are the best! Awesome customer service. Great experience, they will help you out with your optical needs. Needed frames right away and they were able to assist. I will never forget their kindness and immediate assistance. read more

This is a tired store in an even more tired mall. The independent optometrists seem pleasant and competent, and they accept my health insurance, so I've used them on several occasions. The appointment reminders are excessive. I received about four texts and three phone calls, even after confirming I would be there. The staff is very nice, but on this visit, the person performing my preliminary tests (eye imaging and eye pressure) seemed inexperienced and had difficulty with the equipment. A more experienced staff member later asked me to return to the testing area to repeat some of the tests. As for eyeglasses, they're a non-starter for me because they don't offer frames with magnetic sunglass clip-ons, my preferred eyewear. I'd rate the independent optometrist hgher than the store, though they are to some extenet responsbile for the testing and reminders. Between the excessive reminders, the testing experience, and the lack of eyewear options that meet my needs, and the tired mall, I'm giving them two stars. read more

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I purchased glasses there for the first time 6 months ago. I have gone back every other week since. These glasses do not fit properly. I have red gouges on both sides of my nose along with deep indents on my temples. They are the most uncomfortable pair of glasses I have ever owned. Every time I go in they adjust them. Six times adjusted and still the same as they were, however they did offer me $50 towards a new pair. $50.00 ? I can't wear these. The $50 will not get me a new pair. I'll never go back here. They can keep their $50, I'll go elsewhere and be out the close to $500 I paid. The customer service was terrible . Don't go here ! read more

Matt seemed more interested in rushing me off than actually helping me. Interaction felt uncomfortable overall, don't recommend.

Terrible customer service. If you want attitude and arrogance speak to Matt. Do not recommend. Take your business elsewhere.

horrible customer service from im assuming a guy with no customer experience. the nice woman upfront attended me only to leave me with me a guy named Matt who doesnt understand simple etiquette of approaching a customer if they need help or if they are ready. instead stayed on his computer to only tell me at the end ( 20 min left ) he will have to help me tomorrow. horrible service. don't waste your time here. like I wasted mine. read more

These people work very hard. As busy as it was we were acknowledged immediately and helped as soon as they could get to me. I appreciated how they tried to take care of so many people with a smile. Max and Amelia were amazing! read more

Expect an excessive number of follow-up inquiries on questions already answered at booking, and threats to cancel your appointment if you are not willing to participate in their inefficient process and policies. Desk appears married to these inefficient practices and lacks accountability to acknowledge the duplicative line of questioning and escalating tone. While surprised and put-off that a business would immediately threaten cancellation if I don't repeatedly answer a question, I appreciate the visibility that I couldn't previously glean, that this LC lacks organization, customer focus mission, and possibly employee engagement. I found my way to Yelp due to my recent interactions, and it looks like my experience isn't anything new. I accepted and agreed with their recommendations to cancel with a clear conscience. Adding my experience in hopes that they'll learn and grow from it. read more

I wish I saw the previous reviews before going to this Lens Crafters for my very first time. If I could give ZERO STARS, I WOULD. I was told my glasses will be ready after 10 days instead of 13 if I paid extra....And as you can assume based on my rating, it's been 10 days and my glasses aren't ready. I'm a full time finance college student and I can't see the board without my glasses, and now I won't be able to see the board for another 5 days of class. DO NOT GO HERE! I've never experienced such unprofessionalism at any other LensCrafters. SAVE YOUR TIME AND MONEY!!!!!! read more

Worst eye doctors of all time do not go, I ordered a pair of Oakley sunglasses with my eyemed insurance and they took my insurance but never sent me anything after now I don't have my eyemed insurance nor glasses,tried talking to customer support went to ai. read more

Never ever go there. I walked in and the receptionist was sitting there. I stated my business and she said we are closed. I asked until what time. I got an answer and walked away. As I was walking away, she yells "do you have a problem with that". I asked to speak to her manger and she mocked me and said I am the manger and there is nothing you can do about it. We had words and she should be fired. Under no circumstances should she treat customers like like that. My son was with me and was appalled at her behavior. Never ever go to Hemant Patel at Auburn Vision Associates in the Lens Crafter in the Auburn Mall. read more

Oh been waiting 3 weeks and counting on one pair of glasses. I need for work and migraines all they say it will be a few more days every time I called on the dates when they say they would have them in. An these are minor prescriptions as well nothing special. The staff after you pay are mouthy and a bit of smartass. I asked for a refund they pretended the system was down and couldn't do a refund. I went down the street to Walmart before the 3rd week of waiting and got my glasses in 5 days and cheaper. So I will never go to this location ever again. If you look at the majority of the clients that go in the it's mostly elderly and ppl with Alzheimer's so they can BS them. read more

Whatever you do don't do any business with this location. I have been here two separate occasions to get prescription glasses and each time they have messed up on the prescriptions. The first time they got the lenses and the prescription incorrect twice. So I asked for a refund which I had a lot of trouble getting. The third time I went back to get two pair of prescription transitional Ray-Ban glasses and one pair of Ray-Ban prescription sunglasses. When I went to pick my order up they gave me three prescription sunglasses. This place is incompetent and doesn't know how to do the orders correctly and they will not give refunds. Do not go here read more

I went into this store today and I'm really glad I did. I was helped with my eyeglasses and lenses by Tanya Wright. She helped me from finish to end and she was professional and outstanding in every way. I had my doubts about getting my bifocals but she explained everything about them to me and took the time to make sure everything was perfect. I'm very happy with my purchase and would recommend her to anyone. Thank you Tanya for your help and your patience. Jon read more

I got a pair of glasses from lenscrafters and from beginning to end it was a great experience . I truly felt I was in the hands of professionals. read more

I have been going here for over 2 years and had gotten PRK procdeure done alittle over 5 months now. I can say that Dr. Patel and staff especially front desk are always so friendly and so helpful. Any concern or questions I have they are always there to help and are so informative. read more

Checked out prices here and was told 440 went to bjs got same thing for 185. The staff really didn't seem like the wanted my business either. Would highly recommend getting glasses elsewhere. read more

This review is not about Dr. Patel, the optometrist. It is about the store, and sales associates. Upon exiting the exam room I was walked out to the store front and told someone would be right with me to provide assistance. There were four associates, 2 were chatting and 2 were with customers. I stood at the service desk in the middle awaiting assistance, but none was forthcoming. As I began to ask for assistance (3 or 4 minutes later) a group of 4 or 5 women and younger girls walk on and the two chatty women immediately moved to help them with whatever their hearts desired. I ensed choosing a bunch of frames for myself and then an associate came to help me. After choosing frames we went over lenses, I picked some (HD with antiglare coat) and paid. I was then tols the lens grinder was down and it would be a week to 12 days for my glasses to be ready. A week later I went to pick them up, but I was told a lens was loose (it was falling out of nudged), and a manager saw and said she wasn't comfortable sending someone away with poor quality glasses. Now over another week later i was told they were delayed, and not given a timeline. I called to complain and see if there was some recourse I could take and was told they would communicate better... Avoid lenscrafters, find somewhere with a good reputation for prompt service. read more

The optician Doug was disrespectful and made very personal and rude remarks toward me that had nothing to do with my glasses. AND he still didn't even provide effective help. Horrible experience and will not be returning. read more

The service we have recieved at the LensCrafters at Auburn mall goes above and beyond. Not only did they have frames to fit my two year old - very hard to find- but they are also very patient with him. Plus they go out of their way to get his glasses ready fast. From sending someone to another store to get the special order lenses in days instead of weeks, to grinding the lenses to fit in record time so I didn't have to wait an hour with the kids they've made getting the glasses and keeping them repaired a very positive experience. As a mom i am very grateful to have found a place with people who are so nice to my son and who really work hard to make our visits easier. I can't say enough good things about them. Thank you! read more

The entire staff especially male manager BOB has a huge chips on their shoulders. Major attitude problems! They make it obvious how much they hate their jobs. Why would I spend my money there? We will purchase our 2 sets of glasses at a local small family Owned Optician. I also heard others complaining about the rude service while we waited... read more

Do not go to this location, or probably any for that matter. As I am reading others experiences I am seeing a lot of the same issues - rude staff, no communication to the customer, orders that are sent out are taking a lot longer than customers were told. This place should be shut down. Get the fools out of there - keep the doctor but let him sell his own product. Will never ever go there again. You shouldn't either. read more

I moved to southern PA and just had to call to have my exam records sent to my new optometrist, and the woman "helping" me on the phone was incredibly rude and unhelpful. I'm glad I no longer patronize this business. read more

I had a terrible experience in the Auburn, MA store. First, the staff (with the exception of the receptionist) were loudly being snarky and rude to each other. One of the Dr.'s (a male) came out to the waiting area, and 2 employees jumped all over him about how they haven't eaten lunch. The Dr. apparently made a decision in a very low voice and one staff, a blonde older woman, blurted "whatever, you're in charge" and walked away. Then, inside the appointment I was asked if I had booked a contact "fitting." I said I needed a contact prescription but was unsure what a "fitting" was - I've worn contacts for over 30 years. The Dr. (a female) said that's what a fitting is, so I said yes. When I was leaving, I went to pay. I had been told my co-pay was $45. Instead, it was $80 MORE because, as was explained when I asked, I requested a contact fitting. So, the end result is I will NEVER come back, I will not order glasses or contacts from this store, and I will spread the word far and wide that this store is both unprofessional and love to do the bait-and-switch. Very, very unfortunate. read more

Me and my boyfriend were from out of town and in desperate need of a pair of contacts. They were extremely helpful and was able to help us out! We were back on the road 30 minutes later. Dr. Patel was extremely helpful. 5 Stars! read more

Always shady with pricing. Advertise one thing and then it ends up being a scam. The people who work here are almost all complete idiots. Go to a local shop, get some actual service. Not some dumb 16 year old girl who doesn't have a clue. read more