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    Ask the Community - BJ's Optical

    TJ Maxx - Empty shelves

    TJ Maxx

    2.8(18 reviews)
    0.3 mi
    $$

    I am a huge fan of T.J. Maxx. The amazing deals are endless. Unfortunately, there is always that…read moreoccasional bad apple that spoils everything and that occasional bad apple was working as a cashier at the T.J. Maxx in Auburn, Massachusetts last evening, Tuesday, May 21, 2025. The young man seemed amiable enough, and that's enough for me. We're not at the Bottega Veneta Boutique in Venice, we're in T.J. Maxx, so "basic" customer service skills are perfectly acceptable. Well, it would appear that young cashier man was incapable of accomplishing even the bare minimum of customer service, and he was not one of the adorable high schoolers there saving for college. This was a whole adult. While cashing out, I was looking to explain one very small detail to him, but he was engaged in deep conversation with his very pretty colleague. I completely understand cashier/player-player, but would it be okay if I explain just one small thing to you? LOL! Well, I thought he was listening, but I guess his head was truly deep in his colleague conversation because he promptly did exactly what I politely asked him not to do. Ugh!!! Then I asked that he please not put my shoes in the bag with my clothing and it would appear that this was a trigger for him as his annoyance was both visible and audible, with him telling me that he could refuse me service and suspend my sale, and to that I responded by saying "please do". It would not have taken a Rocket Scientist to see that he had only one interest at that moment and that was the pretty young lady who he continued to converse with, even while telling me that he didn't have to assist me. Are we serious right now! I unknowingly interrupted your "will you go on a date with me" ritual, and I can't be helped, with my purchase being cancelled. Please T.J. Maxx, that Auburn, Massachusetts is one of the very first, surely you can do better. This was an embarrassing display. Here we have, not one, but two employees who would much rather converse amongst themselves than to assist little old ladies (that would be me). Had there been another cashier available, I would have simply shifted over, problem solved, but he was the only cashier open at the time. I am not one to argue with someone about things that are as unimportant as this, but I have to say that I have never in all of my years been told that I would be refused service. The fact that two whole employees chose to continue a conversation amongst themselves rather than place a bookmark in that conversation to wait on a customer is bewildering at best.

    This is my go to TJ Maxx, but post COVID the shelves are pretty sparse. I'll give them a proper…read morereview once things are better (notice I didn't say normal?).

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    TJ Maxx - And almost empty shelves!!

    And almost empty shelves!!

    TJ Maxx - More empty shelves

    More empty shelves

    TJ Maxx - Earl grey Swiss gear suitcase

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    Earl grey Swiss gear suitcase

    BJ's Optical - opticians - Updated May 2026

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