Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

Dr. Larsen is the best optometrist and his office has the best customer service!…read more The Doctor and Mark, the Optician, took his time in making sure I was fit properly for my glasses. When they arrives, everyone made sure that I was happy based on the pre-adjusted fit. They explained how they focus and expect top notch quality from the lab to ensure everything is to satisfaction. Frame pricing and selection is great compared to my previous Optometrist. The Dr actually had to send out an emergency pair for me in a pinch and I was more than grateful!! Thank you!!

Still refuses to refund my $160 for contacts I can't see out of and they said they were fine. Any…read moreplace is better than here.

I used to see Dr. Bliss until he passed away and I have been very happy with Dr. Patel for my last…read more2 visits over the past two years. He's very knowledgeable and doesn't rush.

Never ever go there. I walked in and the receptionist was sitting there. I stated my business and…read moreshe said we are closed. I asked until what time. I got an answer and walked away. As I was walking away, she yells "do you have a problem with that". I asked to speak to her manger and she mocked me and said I am the manger and there is nothing you can do about it. We had words and she should be fired. Under no circumstances should she treat customers like like that. My son was with me and was appalled at her behavior. Never ever go to Hemant Patel at Auburn Vision Associates in the Lens Crafter in the Auburn Mall.

Dr. McLeod has a great business and always treats me well. Her staff is nice and I like their…read moreselection. I've been coming here for a few years. Not sure what else to say! LOL I haven't had a bad experience to elaborate on, but plenty of good ones that measured up to my expectations. I'm a happy customer. :)

Staff is kind and friendly! Easy to make appointments and to ask questions. Their doctors are…read moreknowledgeable and take the time to find the Right products for you - I have contacts and I've often been given products to try before ordering which I appreciate. My son wears glasses and the woman that works in that department is so nice - it's a joy to work with her!

My doctor Rebecca McLaughlin is so Friendly and Professional. Her pleasant demeanor puts me at…read moreease. Jim Messier

I would recommend another optometrist in the area. The receptionists and tech were nice, but Dr…read moreJeff was pretty standoffish and unpleasant. I felt like I was more of a nuisance than an appreciated patient. He was curt and made me feel like he couldn't be done with the appt soon enough. I've never been this disconcerted at a doctors office before. Horrible vibe. In regards to the mask mandate, there is no state mandate in place and I am medically exempt from wearing a mask as they induce panic attacks. Panic attacks can cause you to cry and your nose to run. It would make NO sense for me to trigger this during an EYE exam when you're trying to keep people safe from these facial fluids in the first place. It's appalling to treat special needs people this way! Just because you refuse to read the updated peer reviewed studies on cloth and surgical masks and their ineffectiveness during this pandemic, that the CDC themselves cited, doesn't mean you can behave in such a discriminatory way. The CDC exempts those who can't wear them. Do better and be nicer to those who have special needs.

Quick and attentive is what I've got to say about this place!…read more So I woke up with pain in my eyes one morning and thought I could tough it out. By mid afternoon I couldn't bear it anymore and decided to give this place a call. They were able to squeeze me in that day before the office closed. As soon as I walked through the doors, I was greeted by the front staff and given some paper work to fill out. Shortly after I was taken in by Dr. Feucht who was very knowledgable, kind and personable. At the end of it all he spent his time explaining to me what happened and gave me some meds which helped me feel better in no time. Very happy camper! Will be back again!

I'm extremely disappointed with my experience. I paid 445 dollars for my glasses. I always keep my…read moreglasses in my car, usually in the glove box, and I've never had this problem with any other pair. Less than a month after getting these, strange lines appeared on both lenses, almost like the glass was cracking. They replaced the lenses once, and I was told to pay thirty-five dollars, which I did. But just couple of days later, The exact same thing happened again to the new glasses they replaced, but only on one lens. Then I was told they couldn't replace them because I had already used my replacement. The staff also said I didn't have scratch protection which I asked for my receipt and definitely they charged me for it and claimed they had warned me not to leave my glasses in a hot car when I picked them up. That never happened. When I picked up my replacement glasses, they just adjusted them and handed them to me. Nobody discussed heat or gave care instructions. If someone had told me heat could permanently damage the lenses, I would have avoided it. Instead, I spent445 dollars on glasses that I wasn't even able to use, and no one was willing to help. What a Waste of money and time. The optician who assisted me was very rude, unhelpful, and dishonest. Unfortunately, I don't know her name, but she was a tall woman with blonde hair who I spoke with during my last visit when I went to have my lenses replaced. She told me that she had warned me about leaving the glasses in a hot car, but that never happened. I find it extremely disappointing to be told something that simply isn't true straight to my face and not admit that the product is bad or simply replace the lenses or do something that both parties can be satisfied like offering to replace with small charge or any normal business will do other than blaming and lying to me. This is very poor customer service. Currently, I don't think they actually care enough to do something about it and make things right.

Dakota and Lily are the best! Awesome customer service. Great experience, they will help you out…read morewith your optical needs. Needed frames right away and they were able to assist. I will never forget their kindness and immediate assistance.

This is a tired store in an even more tired mall. The independent optometrists seem pleasant and…read morecompetent, and they accept my health insurance, so I've used them on several occasions. The appointment reminders are excessive. I received about four texts and three phone calls, even after confirming I would be there. The staff is very nice, but on this visit, the person performing my preliminary tests (eye imaging and eye pressure) seemed inexperienced and had difficulty with the equipment. A more experienced staff member later asked me to return to the testing area to repeat some of the tests. As for eyeglasses, they're a non-starter for me because they don't offer frames with magnetic sunglass clip-ons, my preferred eyewear. I'd rate the independent optometrist hgher than the store, though they are to some extenet responsbile for the testing and reminders. Between the excessive reminders, the testing experience, and the lack of eyewear options that meet my needs, and the tired mall, I'm giving them two stars.

My husband had his first appointment here and was very pleased with all aspects,of the visit..read more

I went in to get my glasses adjusted. They were polite and kind and took care of it for me in a…read morematter of minutes. Also a great atmosphere..

I initially gave a good recommendation. However, since my eye exam, I was given a pair of contacts…read morethat turned my eyes bloodshot red and caused my eyeballs to swell. When I returned for a follow-up exam, after explaining what happened, The female who did the eye exam as well as the doctor said "These contacts do cause redness, but eventually go away". I know I should have been informed that I was going to have discomfort with these contacts. These are my eyes, and I should have the right to choose whether I want to cause myself eye problems. I had to wait for another option of contacts to be delivered to the store. I was not set up for a follow-up exam. The second pair contacts appear to be working out for me. I showed to the store to get a copy of the script. The script was handed to me and I left. I then tried to fill the script and the prescription was written incorrectly. In addition, it was written for no one to sell me contacts.

I've always been made to feel very welcome here, whether it was me hemming and hawing over which…read moreview looked clearer, remembering I've been forgetting to use hot packs for my dry eyes, or trying to decide which frames would be best, etc.,. Also, super-friendly staff and possibly the only time I've ever had random conversations about DEVO and philosophy while talking about vision care (YMMV). Highly recommended!

Great selection & warranty Service is always great! They will adjust your glasses at any of…read moretheir locations. Reasonable prices, too!