They are very helpful and professional. You never feel rushed. They make good suggestions for your…read moreeyewear needs and any seeing issues you may have. I have been going there for decades! Highly recomend them.

I have been a patient for several years. This past weekend I developed a foreign body irritation in…read moremy right eye that was very sensitive to light and painful. With a history of dry eye, I called the office on Monday and spoke to Silvia. She understood my issue and scheduled me to come in later in the day. Unfortunately due to other commitments, I had to delay till next day and Silvia was very accommodating. I saw Dr. Jeff after a very short wait and he immediately saw that I had a corneal ulcer forming. He prescribed medication and sent me on my way. After less than 24 hours, I am feeling significant relief. Thank you very much

Terrible. Had an appointment at 6 p.m. today. Showed up - lights off. Door locked. Just made the…read moreappointment last week. Called. No answer. Found a sign on the door that says "We're closing at 4 p.m. today." A call would have been really helpful so I didn't sit in rush hour traffic both ways for a false appointment. I have family in the medical practice industry and no matter the situation, they always make the time to call patients if they have to move appointments, even for family emergencies. There is no excuse that someone couldn't call to alert me that the appointment had to be moved. I will not return. And clearly, they don't likely care. And I'll be canceling my husband's appointment for two weeks. At least I'll give them the courtesy of a call - not sure why since they didn't give it to me. Only saving grace is that this was next to Julio's, so I got a nice bottle of wine for dinner. Cheers!

So on the plus side - Dr. Nguyen is simply the best eye doctor I've ever been to, and that includes…read moreMass Eye & Ear. My eyes are a disaster and need a lot of care and feeding. Dr. Nguyen is the only doctor in my 30+ year history of messed-up eyes that has been able to "get it right" with my prescriptions. He's super patient and willing to try all kinds of tests and trial-and-error until he comes up with a solution. If you have anything out of the ordinary with your eyes, I highly recommend him. On the minus side - Dr. Nguyen's tenacity and perseverance when looking at issues comes at a price, and that's time. He spends so much time with me that it affects other customers' wait times. I've had a couple visits where I've had to wait 30 minutes, so I assume that this is the case for others as well. But to me the time sink is worth it because of the quality of the assessments. The weakest link here BY FAR has always been the receptionists. Over the years I've had several weird issues - One time the receptionist told me that the prescription I gave her over the phone "can't be right" even though I was literally reading the correction numbers on the boxes in front of me! They have gotten better over the years but are still a bit sloppy and disorganized. It's a shame because Dr. Nguyen is a 5-star doctor with 5-star equipment run by a 3-star staff.

I'm giving this place a one-star for one simple reason it took over 6 months to get a pair of…read moreglasses because they forgot to place the order the doctor was very nice the staff was very friendly but still it shouldn't take 6 months to get a pair of glasses

I strongly suggest you stay away from this practice. I could go into detail as to how many issues…read moreI had with them. But will sum up with the following. They have no regard for the Optometric Oath and ultimately abandoned me as a patient (for no legal or any explanation as to why) putting me in harms way in terms of my health and safety and safety of others. I have never dealt with such a degree of lack of professionalism from staff to technicians to doctors.

I would recommend another optometrist in the area. The receptionists and tech were nice, but Dr…read moreJeff was pretty standoffish and unpleasant. I felt like I was more of a nuisance than an appreciated patient. He was curt and made me feel like he couldn't be done with the appt soon enough. I've never been this disconcerted at a doctors office before. Horrible vibe. In regards to the mask mandate, there is no state mandate in place and I am medically exempt from wearing a mask as they induce panic attacks. Panic attacks can cause you to cry and your nose to run. It would make NO sense for me to trigger this during an EYE exam when you're trying to keep people safe from these facial fluids in the first place. It's appalling to treat special needs people this way! Just because you refuse to read the updated peer reviewed studies on cloth and surgical masks and their ineffectiveness during this pandemic, that the CDC themselves cited, doesn't mean you can behave in such a discriminatory way. The CDC exempts those who can't wear them. I can't imagine another doctor complaining that someone with special needs made them uncomfortable. Do better and be nicer to those who have special needs.

I've been going to Hopkinton Eye Associates for the better part of 10 years now, but this might be…read moremy last visit. Their office, situated in a strip mall right off of 495 is in a convenient location. Although a couple exits away for me, it's easy off-easy on. Parking has never been a problem. There's a lot of activity in the plaza but spots generally open up pretty quickly. Inside I'd say it's a typical optometrists office. It's on the smaller side, but it's clean and the layout seems to work for them. Their addition of a children's section opened up more space. Their frame selection is meh. Not the widest selection, but I've bought a couple frames from them over the years. It's current and not terrible. When getting ready to book my appointment I was happy to see their addition of an online "request" option. I also liked the fact that you could see each doctor's hours, and the office they would be in. (They also have a Medfield office) But the system is less than optimal. Perhaps it makes it easier for their administration, but it doesn't buy their customers anything. On the very top there was a notice stating that they are booked through 'x', and that your request date must fall on or after 'y'. Makes sense. After I plugged in a date a few days after 'y', I was expecting/hoping for an automated approval of some sort. Nope, instead I had to wait until later that day to get a phone call explaining that they were fully booked, and there were no appointments available until a full week after the date I plugged in. I understand, as it's stated on their website, that the system was an appointment "request" book, but come on... what's the sense of going through the process of entering all of your info, only to have to make your actual appointment over the phone?.... And a week and a half after their website says times are available? Save your time, just call them to make an appointment. The doctors: I've seen both Dr. Gaan and Dr. D'Amiano. Both were super nice and had great customer/patient skills. I was very comfortable with them and felt my level of care was top-notch. I would recommend them to anybody. Where my patience has worn thin is with the folks that fit frames/order the lens. Today marked the 2nd time my lens were ordered incorrectly. The first was some years ago, where whatever was ordered was completely wrong. One big blur. Okay, mistakes happen. Today, it was the wrong type of lens. Now I get that waiting another week for them to correct their error isn't a big deal. But their laissez faire attitude and lack of remorse really turned me off. Attention to detail and going over things with the customer? Nope, not happening. In an age where most folks would love more business, this guy really seemed to care less about me. Perhaps I'll continue getting my eyes examined there, we'll see. But between their silly online system and inability to order the right lens, I'm not a fan right now. I'll most likely be keeping my eyes open (pun intended) for a new place for my vision needs.

The eye doctor's are very nice. It is too bad their billing department can't get their act together…read moreand are very defensive, accusing the patient of not knowing what they are talking about when the insurance is in the system for other family members recently. They are never able to put our insurance through correctly and we end up being charged incorrectly. It's a waste of time and lots of stress and aggravation fighting this every single visit. In the end, they end up sending us a check or issuing a refund for incorrectly charging us. They insist they are right, but they never are. We have no problems with billing or insurance at other eye doctors. I don't know why they can't see our coverage like every other provider.

Good product, reasonable prices and polite service. Recently a lens fell out of the frame when it…read moredropped from a changing table. I got dressed and immediately left to make sure the optical was still open. It was, and the lens was quickly put back in place by a polite technician. Would definitely recommend to anyone needing a reasonably priced optician.

I previously wrote a bad review for Hopkinton Vision Center and I am updating it because of the…read moreoutreach of Dr. Perryman to me upon seeing my previous review. All those things happened but they are not the fault of Dr. Perryman. I firmly believe the experience I had was due to staff issues and not him. I have never had a doctor reach out to me like that. I had been under the mistaken opinion that HE wouldn't allow me to cancel my order because the receptionist put me on hold for a long time and I thought she might be consulting him. That's why you shouldn't assume. Dr. Perryman is an excellent eye doctor. I was impressed by his people skills and the way he made sure I got the contacts that were right for me. I apologize to Dr. Perryman for my first review. He promised me he would work with his staff (I can't help but wonder if they get a % of money sold on contacts) to correct their practices. I have no doubt that he will. If I could delete the other review, I would.

I had a lovely visit today. I hadn't seen an eye doctor in a long time and let's just say that with…read moreage things are starting to get blurry. I've found that most doctors lately rush through appointments and base their treatments on what is covered by insurance. Dr. Perryman took the time to explain my unique situation in terms I understood. He also is very kind and seemed interested in getting to know me personally. The experience reminded me of the small town doctors of the past. The office staff is super friendly and the space is comfortable. They even have free drinks and snacks which is nice. On top of that, he didn't try to hard sell me on purchasing glasses at the office but did explain that what they offer is high quality. I'm grateful to have this practice in town.

I just wanted to give a HUGE shout out to National Glass in Westborough, MA....they took care of a…read morescreen for me this morning and went ABOVE AND BEYOND - thanks to Tim, Chris and Kyle for helping me with this, Admittedly I don't live far away from the store, but they came and GOT the screen --- kept my price super reasonable by fixing the one that was in there AND brought it back and installed it; I really appreciate it guys, you are the best! HIGHLY recommended to anyone who needs anything glass or screens in sliding doors!

Very good service, much better to fix the glass than to replace the whole window. Thank…read moreyou!!!!!!!!!!!!

The front desk woman was super snappish to me when I arrived early and had new insurance to add to…read moremy existing. Then she never checked me in, so I waited and finally asked what the delay was only to. find out she never checked me in. She never apologized either. My eye doctor made sure to get me out fast but as someone whose gone there for a very long time it left a bad feeling in my mouth.

DO NOT BOOK AN APPOINTMENT…read more Absolutely the worst experience of my life! This Optometrist should not have a license she was the most unprofessional physician I have ever seen and I never write reviews. She was dismissive and rude. Do not waste your time seeing this awful provider.

I feel very fortunate that I was referred to Keamy Eye & Laser Centre in Westborough for cataract…read moresurgery. From my first consultation, throughout two cataract surgeries and subsequent follow-up appointments, I found Dr Keamy and her entire staff to be informative and supportive. Prior to my first surgery, Dr. Keamy explained in "layman's terms" exactly what the surgery would entail. On the day of surgery I was extremely nervous, however, Dr Keamy put me at ease and the experience was far less stressful than I had anticipated. Not only is Dr. Keamy a skilled surgeon, she is also passionate about what she does. My vision is far better than I expected and I am extremely pleased with the outcome. With absolute certainty I would recommend Dr. Keamy for any type of eye procedure especially cataract surgery. If I ever again have cause for eye surgery, Keamy Eye & Laser Centre is the only practice I would consider. Thank you Dr. Keamy and your wonderful staff for providing me with such great care.

For some time I have had problem with my right eye. I could not see it was like a gray vail over my…read moreeye. Made my appointment I'm very glad I did. Dr. Keamy gave me her professional advice and a plan. I'm Very Glad I chose her for this procedure. I was not nervous her whole office and the hospital were amazing the procedure last a few moments about 15-20 minutes. Had a follow up the next morning my vision was 20/35 a month later 20/20 after doing the one eye it was decided the left Eye was good and did not require surgery as initially thought. Fantastic news for me. My friends all knew how blind I was. Night time driving was like seeing UFOs flying by bright light. Now it's like 4k ultra. So Yes I would highly recommend Dr. Keamy and her office. She has changed my life. She gave me back my vision. Thank you Dr. Keamy