Had I gone solely by the reviews on Yelp, I would have not made an appointment here at Pearle…read moreVision in Sudbury, but I am GLAD that I did decide to go. My parents had been to this location several years ago and had a pleasant experience, so I decided to go based on their recommendation. I half-expected there to be a negative encounter with off-putting staff, but this never happened. The bad reviews don't make sense to me, and I am personally writing this review to help set the record straight. My experience today was very pleasant and rated well above their average of "2.5" stars. Here's how it went:
Parking, including handicapped parking, was plentiful.
There is easy access to the building. No curbs or steps to navigate. The main door was a bit awkward, but the staff assisted by holding it open.
Reception was very kind. I arrived about 5 minutes late, and apologized for this, but the woman there (I don't know her name. She was of Asian descent.) was very polite and she assisted me with the check-in process.
From there, I went through the pre-screening eye tests. I was impressed with how advanced the technology has become since my early experience with optometry. It is so much easier. The young man performing the tests was also very kind. The set-up and layout for those tests was a bit awkward, I will say, and should probably be in a separate room, but it was fine.
Next, I met with Dr. Curtin. What a gem he is. He was able to zero in on my correct prescription very quickly. No pupil dilation required. He was super efficient, personable, and didn't try to sell me on anything.
He gave me a reading prescription, and a distance prescription that will be put on hold if I should decide that I need it in the future. There was no pressure.
Next, I met with Katherine to pick out some frames. She was okay. She wasn't as personable as the others, but also not offensive in any way. Some of the other folks that were helping other customers with frames did seem more personable and friendly.
The frames they had to select from were very high end. Brand names like Ray Ban, Gucci, Prada, Kate Spade, etc. You get the idea. They were beautiful, but there was not much variation in the selection, IMO. There were many chunky styles. Many cat-eyes. If I had the time and energy, I would have shopped for frames elsewhere to get exactly what I was looking for. I settled on a pair of RayBan plastic frames that were nice. I opted for a scratch-free coating, but didn't add anything special beyond that. No bifocals. No anti-glare, etc. To give you an idea of costs, the frame and lenses (before insurance) were $ 550. The eye exam was covered separately by my insurance.
The glasses will be ready to pick-up in about a week. Simple.
Never did I encounter anyone who was rude or disrespectful. They had many customers. It is a busy place. Everyone seemed happy. What else can I tell you? Don't believe everything you read. This is my honest review based on my experience today. I DO recommend this location and will be returning the next time I am due for an eye exam.
