I had a great time!! Lillte I'm more than likely spelling her name incorrect but she was soo amazing!! She helped me color match and helped me with a full face of make up. She walked me through everything on the how to do a soft glam. I loved the experience and I didn't feel rushed. It was a great experience!! I spent over $250 because I loved her service. They are fully staffed and stocked! read more

I was helped by Adalia. She was so incredibly sweet and helpful. I am new to eyelash extensions and false nails. She showed me everything and she was using everything herself. She looked beautiful by the way so I trusted her. She also helped me find the right shade of lipstick, gloss and eyeshadow. The only thing that bummed me out was I waited awhile to get service because the manager was screaming at the workers in a very demeaning way. And the manager saw me. She didn't stop talking down to the employees even though I was in there shopping. I felt so uncomfortable and was unable to focus on what I needed or wanted because she was letting out her frustrations in front of everyone. Once the manager left Adalia came right over to me. She was so professional, helpful and sweet. I couldn't believe she could just walk away from someone talking down to her for so long and just shake it off but that's exactly what she did. She is so professional. read more

Go here!!!! Ulta sucks! I got help and recommendations on products I wanted. I worked with this wonderful lady named Jayme. She was so helpful! I appreciated all her help! Some samples so I could try out some foundations I liked. I am so glad I went here after getting no help or sample from Ulta. (They are rude and just want ur money) Go Sephora!!!! read more

First of all, I just want to say that this store is GREAT for customer service. Whenever I come here, I'm greeted and asked if I need help with anything. They're usually pretty stocked as far as products go and the store itself is very organized and clean. I would never get a makeover here but that's because I don't think most of the staff here deal with darker complexions. Most of the people who work here are MUA's and their makeup is almost always on point but I still wouldn't risk it -- Especially taking things like flashback into consideration for pictures, etc. I would definitely recommend this place to a friend. read more

So I had a photoshoot .. And scheduled for a neutral makeup look at their counter. I was informed that it's free but I have to buy 50$ worth of makeup in return . I came in and a young lady started my makeup. I showed her the look I wanted and at the end of the session, I could not walk out of the store with a straight face. I looked like a clown!!!!!!!! I wanted to have a professional makeup artist do my makeup for this photoshoot but at the end of the session I realized that I threw my money down the drain because I prefer buying my makeup from MAC anyway. I could have done better if I did the makeup myself. I would give a higher star for the customer service, the staffs were all nice but I just ended up with someone who doesn't know how to do makeup on women of color. Maybe this store needs to hire a woman of color that can help their customers who are dark skin. read more

SEPHORA - This is the mess she put on my face. And the other pic is the look I showed her that I wanted LOL - Cosmetics & Beauty Supply Near Me - Millbury, Massachusetts

See all

The staff are great here. They are very friendly, knowledgeable and helpful. The store is kept sparkling clean and everything is perfectly organized. Huge selection of perfume at this location. The makeovers they do here are great and very thorough in telling you how to apply new kinds of makeups. The woman that helped us was great at matching colors to your skin tone. read more

The staff at this location were super nice. This store is a good size. It is not too overwhelming. A lot of fun stuff in stock

Everyone at this store is great. They are all knowledgeable and willing to apply makeup if wanted. I went last nighy and had a Perk treatment that Lana booked for and Mikayla did.. it was fantastic!! I used to go between Ulta and Sephora, however I now only shop Sephora because of the products, service, friendliness!!! Thank you all at Sephora Worcester/Millbury.. read more

I am a Sephora fanatic. It was definitely one of my most loved stores. Upon moving to the Worcester area, I began to frequent this store. The store is kept very well. Everything was nice, neat and organized. Unfortunately, many of the brands only stocked up to a certain shade in foundations, concealers, and bronzing powders-basically, the store doesn't cater to women of color. The issue is not the brands because they had many shades for women of color listed on the Sephora website; the store just doesn't carry them. Also, after my first few visits to this location, I noticed a tall, slim lady with silver hair following me around. At first I paid it no attention. I assumed she had profiled me and was just observing my behavior. I brushed it off and ignored her. After several more visits to the store I noticed the same lady circling me and constantly staring at me the entire time I was in the store. Not once did she offer me any help or assistance, even when I asked. I put my items back and left the store. I spend my hard earned money in Sephora, and initially, I brushed off the employer's behavior. You'd think after following me around for as much as she has she'd have noticed that I am not a thief. Needless to say, I no longer shop at this store and I haven't been to any Sephora since. This type take of treatment to customers by employers should not be tolerated by customers or your company. read more

The shelf's were super dusty and dirty. There was no products left in most of the testers for makeup and perfumes. There was no makeup remover liquid or whips. Very little up keep. Prob the dirtiest Sephora I've ever been in. Very disappointed. read more

See all

I LOVE Sephora online but I ADORE Sephora stores where I can talk with real people and get real help. Brand new store, so it's clean & shiny. Brand new workers who are helpful & friendly ( and not jaded by retail life). Score! I'll be back in August for full overhaul of my now outdated skin & make-up regimine! read more

Janet at Sephora is amazing!! We have come in for the past 3 years and have had her do our makeup for a yearly dinner dance. Her creativity and work is superb. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Millbury, Massachusetts

This is my all-time favorite Sephora location. The store is always clean, well stocked, and the cast here is the best you'll meet anywhere! So super friendly, knowledgeable, and genuine in their recommendations! The store always has a well-stocked supply of core items, as well as exciting new launches. Annnnd, they're beyond helpful in helping you to order online if, by chance, they don't have something in store (with free shipping!). I love this location and would encourage anyone to check them out for classes, makeovers, and just good ole' makeup talk! read more

SEPHORA - This location always has a solid stock of new and trendy products! - Cosmetics & Beauty Supply Near Me - Millbury, Massachusetts

Ive visited this location a few times and it is on the smaller scale. Its large enough to spend a decent amount of time in each aisle casually playing around with different brands and sampling some amazing cosmetics. I find the staff super friendly and knowledable. They are always asking if you need any help and there seems to always be someone available for questions or recommendations. I've taken some of their recommendations in the past which has lead me into some fabulous new brands i probably would never have tried otherwise. The only dislike i have is the location of the store. On the weekends its complete chaos trying to get into this plaza with all the traffic. Teens like to come in here in groups and bombard aisles which can cause difficulty navigating through the store. I also have a few brand preferences that sephora does not carry that i need to go elsewhere for. They do have a clean store and amazing staff though. read more

Every time I go to this particular Sephora, I always have a full face of makeup on & nice clothes on. The workers there always made sure that I found what I wanted and were always very helpful. But recently, I walked into this very same Sephora without any makeup on, wearing a sweatshirt and sweatpants in hot pursuit for makeup. The typical women who work there (who were previously so helpful) completely ignored me and gave me THE dirtiest looks I've ever received from someone. I'm am going to "Pretty Woman" their asses. BIG MISTAKE, HUGE read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Millbury, Massachusetts

ulta is so much better. Sephora doesn't have ad much of a variety as ulta and Sephora's prices are way to high. The employees are nice but they follow me around the store making me feel as if they think I'm stealing. read more

I frequently shop at different Sephora stores; however, this one is far beyond superior to the rest. From cleanliness, to the helpful employees loaded with knowledge about each product, you can't go wrong here. A girl with short brown hair and blue eyes helped me find the perfect concealer, which I am now obsessed with! I did not catch her name but she was extremely helpful and even gave me a bunch of free samples when she learned that I was going over budget. Couldn't thank them enough! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Millbury, Massachusetts

There is a male employee that needs a course in diplomacy. Unfortunately, his only concern is himself. His recommendation of product was way off base and why would I accept beauty advice from a teenager anyway? Sephora, you can find more sincere employees than this. Do better. read more

This Sephora location is clean, well stocked and well lit. It is also convenient as it is close to my home. The staff are helpful, warm and welcoming. However, I have stopped shopping at this location because I came to notice that when one particular manager was on duty, she closely watched and followed me as I shopped. At first, I thought this manager--a full figured woman with auburn hair--was particularly keen to help. At Sephora stores I usually browse freely, without frequent interruption. However, I came to notice my experience at Millbury was different from my general Sephora experience only when this manager was on duty. She consistently followed me and was quite obvious about closely watching me in particular, to the exclusion of other guests. I began to feel uncomfortable with her constant, unasked for attention and constant observation. I dreaded seeing her when I came to shop. Slowly it dawned on me she was engaging in this behavior because she suspected I was a shoplifter. I am not sure what gave this manager--and, it must be noted, only this manager--the impression that I would take items from the store without paying for them. Perhaps it's because I am a woman of color and am stereotyped as more likely to steal. Perhaps it is because I shop at Sephora so frequently I arouse suspicion. I am a makeup artist. Shopping for makeup is an essential part of my work. Ironically, I am at the highest tier of shopper VIB Rouge reserved for people who spend more than a thousand dollars a calendar year. I have spent thousands of dollars for product at the Millbury Sephora alone. Perhaps the issue is as basic as this manager disliking the cut of my face. I do not know. Whatever the reason, this particular manager's behavior made me feel so uncomfortable and unwelcome that I decided to stop shopping at Millbury entirely. I now shop exclusively at Natick, Holyoke, or Sephora online. These brick-and-mortar store locations are not as convenient as Millbury, but I would prefer to travel and be treated with respect than to be followed through the store as though I were a sneak thief. read more

Went here for vib makeover for my friend's wedding last week. Lindsay did a great job . Everyone loved my makeup.

I absolutely love this store, I come in with my fiancé Mikayla greets us and makes us feel welcomed every time. Whenever I have a question regarding a new product or pricing she knows everything there is to know about the product and price point. She is very informative and helpful when giving a perk facial on the step-by-step process also she discloses what she's putting on your skin before doing so. Mikayla knows how much I love samples so she gives me her best recommended which always keeps me coming back for more! read more

This location is definitely one of the best I find the staff to be some of the most inviting and friendly and they are more than willing to educate clients in the products they're interested in! read more

All employees make you feel like a theive and give super uncomfortable looks. Not to mention as soon as you walk in the door you get hounded with "can I help you find something?" Seriously?! If I need something I'll ask. I don't need you all to hound me or follow me a around. Won't be going back. I'll stick to shopping online. Which is another thing, they never have the products I'm looking for anyways. read more

This Sephora is clean and the people are helpful. Would that more stores were like Sephora. All the employees stay in their pre-assigned lanes. Some cast members are greeters. They are there to be smiley and welcoming. Another group just run the register. That's what they do. Some work in hair and skin, others work in cosmetics --they can arch an eyebrow like nobody's business. and then there are perfumes. The employees are all super friendly. The only not so cool aspect of the store is that there is not many offerings for WOC with deep skin tones. I'm guessing this is due to demographics. read more

Horrible customer service. I went in for an exchange of an item and called in ahead of time to see if I could exchange the item for a different shade. The lady at the register was rude, had attitude and wasn't pleasant. A simple transaction turned into a loyal customer becoming frustrated and never wanting to come to this Sephora again. read more

Products are little on the expensive side but I've bought so many great makeup finds here that each one is worth the money. The staff is helpful and will walk around the store with you and help you until you find the right product, if you ask them to. They won't bother you to buy something when you're just browsing either! The beauty insider program is great and they even give you free makeup on your birthday. read more

Can't say anything bad about this place at all! I love everyone that works there and they are great on remembering your name, friendly upon arrival and educated in skin care products also if you don't know a good skin regimen and the good thing about sephora that I love is that if u have any problems with a product or don't like the way it works u can always come back and get a full refund or exchange as long as u have your receipt and they are very helpful in giving u samples before purchasing a product of you aren't too sure about buying it or just trying it to see how your skin reacts. No complaints! read more

I absolutely love this Sephora location. This is precisely what a shopping experience should be like from start to finish. I am in no way anti-youth but it is always nice when there are sales associates my own age available to assist me and completely get where I am coming from regarding skin care and make-up. Add to this the fact that this Sephora location is a miniature United Nations. Diversity always makes for a more interesting staff. There is surely a manager behind the scenes that knows exactly what they're doing. I would say more but I'm saving that for my letter to Sephora! read more

This was a great place. Overall perfect store, selection, assistance.. I have to give my upright respect to Anthony who helped me pick my new fragrance. Thanks to Anthony my girlfriend loves me now. Thanks. read more

Loved my experience. My technician was super sweet. Wasn't rushed but didn't take too long doing my makeup & showing me the best colors for my face/ techniques to apply. Answered all my questions in an educated way so I feel good giving her my business at the end of it. Very clean, organized store. All of the staff were friendly. read more

I love having a Sephora so close to home! I make each trip very quick otherwise I will spend hundreds of dollars very quickly! Buyer beware! Everything looks good!! I am a VIB rouge and I peeked through the benefits to see free makeovers. I have witnessed 2 of these makeovers, one on my sister and one on a 14 year old girl (new to makeup) whose mom brought her in. Both had thick foundation (that did not match) masks on. It was horrifying to see! You see, it was clear the young girl was brought in to learn about make up. Clearly this girl with gorgeous skin need a tinted moisturizer for "light" coverage. But the employee gave her a full face, caked on! This tells me 1 of 2 things. 1. They don't know much about makeup. Or 2. They will push products on to you that you don't need. Ps what 14 year old is going to put on foundation.... I mean seriously. Aside, from that I love the products and the staff are helpful and friendly when seeking something. I would only caution you against the "free" makeover. read more