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    Surfside Pool Company

    2.8 (18 reviews)
    ModerateHot Tub & Pool
    Closed 9:00 am - 7:00 pm

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    Surfside Pool Company - 30 Chelmsford St., Chelmsford, MA

    Surfside Pool Company

    (23 reviews)

    $$

    We were searching for an in-ground pool and had shopped at quite a few places, we came across…read moreSurfside and spoke with the salesperson who immediately came out to our yard and reviewed the entire process with us. We were having a hard time visualizing the pool size and space, so the salesman actually had a full size template of the pool which he laid out in our yard, that was a huge help. Two of the other companies we tried to talk to seemed to be more bothered by us than willing to help. Our salesperson from Surfside actually spent several hours showing various options and completed pools, and came back and visited with us again to help us position the pool template just right and help us visualize what we would eventually have, I am so glad he did, the final layout works best. We got a full quote including possible additional costs involved in building the pool, the other companies did not mention any of these costs, and our pool came in on budget as estimated. The crew worked very hard to build the pool on time, and it was completed in less than three weeks. Our family loves our pool, and have had no issues with it. Occasionally I will have a question and when I call the store, they are always helpful. I would ( and have ) recommend this company.

    Terrible service. Awful prices. Poor communication. My regular pool person retired so we had to get…read morethe pool open in a pinch due to area damage. I was hesitant to call them, seeing the negative reviews, but they were the only ones who could come out quickly and I figured that a pool opening was straightforward enough. I was VERY wrong. The opening cost us $400 for a 20x40 in ground pool and then they ADDED $50 on top of that AFTER they opened it, due to us having a pool heater! Mind you, the heater was not working/did not even turn ON due to the damage, but they decided to charge us anyway because that's what they charge "opening pools with heaters." What? Also, they just tacked the extra $50 to the invoice without any detailed explanation. I had to call to get a clarification and even then I was puzzled, because the heater did not work. I guess they charged the extra $50 because the broken heater existed! For the $450 they charged, they rolled off the cover, threw in some chemicals (or so they said) and were gone. They didn't even drain and stack the water blocks that were all around the pool (they hold cover in place in the winter) or get rid of the leaves that were at the bottom of the pool. The area was left a mess. They never told us that they were leaving and they didn't ask if everything was okay. We just got the bill with cryptic line items and prices. Now I need to find another pool company to come in and get the pool in shape. Bottom line, don't waste your time and money with this pool company.

    New England Spas - Endless Pool from New England Spas in Shrewsbury MA!

    New England Spas

    (14 reviews)

    $$$

    This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

    On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

    WestFit Club

    WestFit Club

    (27 reviews)

    I paid a year's membership up front and now mid-way through my 1 year, classes I had access to are…read moreno longer available to me without paying an additional $15/month. The weight room has rips in some of the benches. Nobody wipes anything down. The pool never gets vacuumed and the same dirty bandaids that were on the bottom when I joined in May are still there in March of the next year. Definitely going back to BestFitness when my year is up. I'll miss swimming, but everything else at BF is so much better.

    I joined this gym for the pool. They had a reservation system that doesn't open up until midnight…read moreday before( so if you want to reserve for Tuesday swim can start to reserve Monday at 0000). It can fill up pretty quickly especially weekends. I went 2016 when it was taking quite a while to revamp the pool and lockers then I tried again 2022. Locker rooms are much nicer than when I last went. The fall had a longer hours so perhaps more opportunities too. Pros and cons with the reservation system( pro nice knowing it's reserved) but at times find times that worked for me would be hard. Other things to check out: tennis courts and looks like they had a pickleball league. They used to have childcare options - hopefully they'll bring that back one day. All the times I went to the gym the weights/cardio never felt overcrowded. Lots of options here but I think for working out I do better with attending a class vs. going to a gym.

    Surfside Pool Company - hottubandpool - Updated May 2026

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