Jason came and installed a new liner for my in ground pool. Below are the key things you should…read moreknow: * Fair price * Quality work (he genuinely cares about doing a good job) * Good communication * Very nice and easy to deal with. I would highly recommended Jason if you are looking for help with your pool or spa.

Jason Walker is not only a great guy, but he goes above and beyond to help out. We have an Intex…read moreinflatable, hot tub that no one would fix, especially during the height of pool season, but Jason found time for us and fixed our hot tub. We highly recommend Walker Pool and Spa!!!

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

A shout out to the AMAZING customer service I received from Judson ( Willmington store manager) &…read moreNick also Willmington, NC Employee. Both gentlemen explained in great detail how to use the Accue Blue Home device as well as the results & treatment plan . The process seemed daunting to me with great frustration in what levels were out of balance, what products needed to be added, how to add them & in step by step instructions. Judson & Nick were very kind, caring & professional. I plan on going to Leslie's every week to check my results to the store results so I am on track with all that is needed to keep my pool safe and algae free. I can't thank them enough! Matthew from customer service was my telephone support & was super kind & helpful as well.

Purchased an above ground pool package. it was supposed to have "everything" I needed to build the…read morepool. it didn't have the pool cove and was missing pieces to stabilize the walls, caps, and uprights. Sent an email, got a response decently quick asking for part numbers. In the mean time, I had filled out a survey they sent to my email and somebody reached out to me promptly. The next day I still did not get a confirmation of receiving my email, I asked the lady who reached out about the survey and sent her a screenshot of the email hoping she could confirm the guy got my email. She told me (Tuesday) that he got my email and the parts are being shipped out that day. I made it clear that the pool was built to where I could build it and I'm nervous that it'll damage the pool by not being stabilized, if we have winds or a storm. It's a week later and still no parts or tracking information. I called today they told me what I wanted to hear "I will have Perry reach out to you by email by the end of the day today", I said thank you.. no email, no call, still no parts. the pool wasn't cheap, and upon looking into their reviews which I should have done prior to giving them my business.. I'd never have gone with them.

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

We just moved into a house with a pool and tried using McCarthy to make sure it was in good working…read moreorder. They are impossible to connect with and do not return calls. Someone came out to look at the equipment and said it was loud but fine (it died two days later) and over chlorinated the pool. Calls to their service department to get a new motor and get it repaired have been unanswered since last week. Finally called a different company recommended by a neighbor and was called back in 15 minutes and someone is coming to check things out later today. Horrible business, will not recommend to anyone.

McCarthy is a great pool company , they installed my pool and were very organized, fast and nice…read moreemployees. Pool is great thanks !

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

Ok, I HAVE, HAVE, HAVE to update, now that our baby is installed and running! One thing about…read moreFerrari Pools, Patios and Spas - is that Pools and Spas is not their primary "thing" - their "thing" is the patios. But anything that goes into making a patio spectacular becomes their "thing". We weren't in the market for a "patio" - quite yet. What we were in the market for was a plunge pool. Until we visited a home show, and we priced out pools - and just when we were about to "bite the bullet", a well known company in the North Shore, that ONLY does spas and spa pools, gave us a really good breakdown on how a spa pool would fit our needs/lifestyle at a fraction of the cost of a pool. We embarked on doing research. LOTS of research (we currently own a non heated pool, and the maintenance hasn't been a big deal, so we KNEW what we would get ourselves in to... but $150K pricetag?! um, uh...). Wound up at NES (and you've read my review/experience on that, and subsequently the manager boohooing thinking we were "indoctrinated" by them only to ditch them... nope, they were overpriced and only decided to make a deal when they realized they lost the sale... but I digress). SO!!!!!!!!!!!!!!!!!!!!! Off we go to Ferrari, and got a really, really wonderful cost/benefit analysis on pools (did I mention they do pools?!) and our life style. Actually, they sell few spa's, because patios are #1 and pools #2. Mark and the ENTIRE crew are PHENOMENAL. Ordering, pricing, installation, post installation training and service. PHENOMENAL! The installer tea are a hilarious group of hard working and upbeat professionals. Made everything look so easy. Mike Hunter did the follow up and guided us through all the features. A couple of hours later, we were in getting hydrotherapied and celebrating life! We did our homework - extensive. They offer value, a VERY competitive price withouth any hassle and amazing service! SO HAPPY!

Ferrari pools installed our pool and when we noticed some of our tiles on the inside of our pool…read morefell off and needed to be replaced, they never even returned multiple phone calls from us. They do not support their customers. DO NOT USE THEM!!!

I've never written a review before but I have had such a great experience with Blue Coastal pool…read moreCo. I thought other people looking to put in a pool or update there existing pool should see that the Gomes brothers it's worth contacting them for a consultation. We've been using the Gomes brothers for over 12 yrs for opening/closing and pool maintenance it was a no brainer to go with them to update out existing pool and patio. We went over everything we wanted they put a proposal together with us and told them what our budget was. We signed the contract and construction started they where on time professional and honest any questions or concerns they where right there going through the process with us and there workers where awesome. Along the way we added a few things we got a beautiful new pool new patio walk ways stairs to complete our oasis. Thank you Noe,Napo,Filippo Sara T Waltham MA

I can tell you three things about this family owned business,…read more1. They are more interested in doing the right thing for their customers than they are in maximizing their revenues. 2. They are really honest & reliable, 3. They have a very broad base of knowledge in this area, and, on *my* request, have provided me with options for repairs ranging from perfect to acceptable, (depending on how much I was willing to spend.) I actually look forward to having these guys come over to service or repair my pool... This has NOT been the my experience with other pool technicians, in what I have found to be an unusually shady industry. 5 stars (unusual from me) is an easy call in this instance !