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    Surfside Pool Company

    3.3 (12 reviews)
    ModerateHot Tub & Pool
    Closed 9:00 am - 7:00 pm

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    Ask the Community - Surfside Pool Company

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    Oasis Hot Tub & Sauna - Invoice PAID in full for a product that was sold from under us !!

    Oasis Hot Tub & Sauna

    (24 reviews)

    $$$

    I am a first time Oasis/Bullfrog customer replacing a (competitive) hot tub from another local…read morebusiness. Short version--nothing compares to the Bullfrog spa from quality, design, ease of use, and maintenance. Do the homework and you are likely to conclude the same. As important, nothing comes close to the incredible sales and service support I receive(d) from the Oasis staff. I have rarely experienced this level of service in recent years. Oasis is focused on customer needs and satisfaction, and I am confident (and have already experienced in the first two months of use) that if I need assistance or have a question, they are not satisfied until I am! If you're looking for a quality spa, look no further as the real value is the peace of mind, once installed, knowing you have a group of professionals still eager to serve you. Many thanks to Steve and Justin, and the entire Oasis team!

    Extraordinary service from Oasis. I have purchased three (3) Hot Springs Spas from Oasis over the…read moreyears. Today I needed real tech support on my 11 year old Hot Springs Spa that is on a remote island. I thought I would be out of action for days! Justin from Oasis's service dept called me. We jointly executed a complex re-programming task including adding a disconnected jumper wire that needed to be connected to replacement controller board (installed by a non-Oasis third party). All done via phone and FaceTime. His help was flawless. 17 mins total time. Worth a fortune. Back up and running for a weekend of guests. Here is one of my lifetime rules. Buy quality products with excellent service and support. Oasis fits the bill. Give them your business and you will enjoy the benefits. Oh, did I say this was NO CHARGE on an 11 year old unit?? Kevin C

    Sundance Spas

    Sundance Spas

    (14 reviews)

    If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

    Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

    Surfside Pool Company - hottubandpool - Updated May 2026

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