As good as it gets! As soon as we walked in, Mary greeted…read moreus and assisted us for well over 2 hours! We told her when we walked in early on a Saturday morning, that we were very interested in purchasing a hot tub, and that we have looked around and have yet to make a purchase. Mary changed that! She answered all of my hundreds of questions, and even gave in a bit, or worked with us on the price. We purchased a beautiful Hot Springs 5 person tub with all the jets, LED lights, and more that was as floor model on clearance. WE also got a very handy grab bar stand with LED light- highly recommended! Delivery: Flawless! Jean communicated and was very responsible. He and his crew showed up on time and did an outstanding job setting it up and reviewing all the ins and outs to this newbie tub owner. Follow up: We had an issue with getting the tub wired. Our electrician said that the breaker was defective, as it kept on tripping. We called them and explained the issue and they had a new breaker box for us that same day!! Mary called a few weeks later, inquired as to how they tub was, if any issues, etc. She even sent us a thank you card and gift- if you can believe that! We love our new tub and we have been going in every night! It is a dream! Thank you Mary and Oasis!

Extraordinary service from Oasis. I have purchased three (3) Hot Springs Spas from Oasis over the…read moreyears. Today I needed real tech support on my 11 year old Hot Springs Spa that is on a remote island. I thought I would be out of action for days! Justin from Oasis's service dept called me. We jointly executed a complex re-programming task including adding a disconnected jumper wire that needed to be connected to replacement controller board (installed by a non-Oasis third party). All done via phone and FaceTime. His help was flawless. 17 mins total time. Worth a fortune. Back up and running for a weekend of guests. Here is one of my lifetime rules. Buy quality products with excellent service and support. Oasis fits the bill. Give them your business and you will enjoy the benefits. Oh, did I say this was NO CHARGE on an 11 year old unit?? Kevin C

Great experience with the salespeople. Friendly and knowledgeable! My first experience left me…read morefeeling well educated about the benefits from using spas and how to use and maintain them. Having since purchasing my own Sundance Spa, I found Joel and the other technicians that installed it to be very professional and well trained. I couldn't have had a better experience! Many thanks guys!

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

I am a new customer to Paquette Pools and let me tell you they have been so helpful and friendly…read more I bought a spa off a different company last month, that company basically abandoned me and told me that I was on my own. They said the spa wasn't the problem, my water was but didn't tell me how to fix the problem. In my frustration I did massive research online and finally decided to see if Paquette Pools could test my water and give me advice. That is exactly what they did NUMEROUS times as I have high minerals in my well water. They explained what the problem was and how to fix it step by step. They didn't have to help me as I didn't even buy the spa from them, but they did. Now I will be buying all of my chemicals from them and recommending them to anyone in need. HIGHLY recommend and thank you for your help/wisdom.

The service department here is very unreliable. They take days to call you back when you leave a…read moremessage and you have to leave a message because they never just answer the phone. Most times you have to call back and leave reminder messages. They or someone they go through installed a liner on our inground pool and probably a year later there are bumps all on the walls of the deep end and they won't call back or schedule anything to come take a look as to why it is all bumpy. They installed a motor and 2 years later it died. Come to find out, after having a different company service it the wire that was hooked up to it burnt it out. So instead at time of install suggesting getting the wire updated they just connected it knowing. When I called to see when the motor was installed I let them know I was having someone else service it their response was basically 'good luck to you'. I will continue to try and get them to do something about my liner seeing how they put it in but they have lost my business. No issues with the retail business though.

I had to purchase a new filter and always had a DE filter and switched to a sand filter. It was…read morehooked up incorrectly and when I phoned for service on the very first hot week of the not quite summer yet, Maggie sent out Stedy the same day. He fixed the issue and made sure I understood what the issue was and knew how to use it properly. I thought I made a mistake buying a sand filter and wanted my DE filter back but now I LOVE the sand filter. Maggie was extremely helpful on the phone in getting me service right away and Stedy was great and quick and very knowledgeable about everything. I would totally recommend Seasonal for all your pool needs!

I will never use this place again they have contractors that take advantage of customers and they…read moredon't give a shit because they made there money off the pool and you deal with a third party contractor you call to let them know and they say it's not our problem!!!!

Jim and his team are amazing! They installed an Lazy L inground pool with in the target time frame…read moreand original estimate. Due to covid, some of the prices had increased, however, Jim did not pass the increase on to us!! He checked in regularly and when we had questions he always responded immediately. We NEVER had to chase him down! Jim was on site from the start of the install through the completion. The staff was professional, friendly and never left a mess. When the project was completed Jim came back to conduct "pool school" - Q&A on everything regarding the pool and Mineral Springs Saltwater System. We know ASAP will always be available to us with any questions or concerns. We give ASAP an A++ for the quality of the product and workmanship. If you are looking for an inground/above ground pool or Spa, we HIGHLY recommend Jim and his team at ASAP.

Great service as always! Timothy is the man... Went there for a couple hoses, only had one on the…read moreshelf. Timothy ran upstairs 14 seconds flat and got me another one. Cheers to a great summer!

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

We hired them for a significant finite pool project which just finished. One of the reasons we…read morechose them was their experience and handling all of the sub contractors. We unfortunately have had many problems. Communication is poor and surprisingly many of their people working on the project agreed and said this was a common complaint. They dint seem to have good control of their subs and many of them were coming to us directly for guidance. The sales person was no where to be found when we had problems. I would not tolerate that from my sales team and it shows badly on them. It's a also a bad sign when your own employees don't believe their company is doing a good job. I could not recommend them to anyone.

I was very impressed with Mountainscapes--they delivered very high-quality work at a great price,…read morefrom honest and friendly people. Chris took a lot of time to come over to look at my house to discuss the options within my budget, and offered some great suggestions that I hadn't even thought of (and which I'm glad we incorporated), and the work came out fantastic. They were also very flexible with my limited schedule, which I very much appreciated after having difficult experiences in the past with other landscapers who I often find lacking in professionalism and courtesy. It seems like a lot of landscapers only care about getting in and making as much money as they can, but these guys are patient, considerate, and even followed up a few weeks after the job to make sure I was still satisfied. Will definitely hire next time I need work done. Thanks!

We used Mountainscapes for a complicated project to the front of our house which included retaining…read morewalls on each side of our driveway, reconfiguring the path/stairway to our front doors, an irrigation system & lighting. We replaced rail ties and wooden stairs with granite, paving stones and brick. This was a significant investment for us and it was clear after meeting with several contractors that Mountainscapes was the only choice. Their knowledge and quality of work is incredible. They are professional and extremely hard workers. The owner, Chris, is very engaging and communicated extensively with us throughout our project. Our project was completed on schedule and on budget. Our completed project exceeded our expectations. It is absolutely gorgeous. See attached before/after photos.

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

We bought our above-ground pool back in 2020. We are a long-term customer and found Gibraltar…read morePools to be of high-quality and strongly built. They provide excellent customer service. Their staff have always been there for us to address our questions. They have helped us maintain the quality of our water and the owner has helped resolve a water clarity issue we had over the summer.

Went to Daigle Pools store today for first time. Thoroughly disappointed. Waited 20 minutes for…read moretwo young Sales girls while the store manager was dealing with two delivery trucks. One girl dealing with a guy who was confused about a sale. The other girl was on hold on the phone for someone who was outside measuring his pool while the wife was in the store. I wanted to set up a service call to have the sand changed in my filter. After 20 minutes and being told they did change the sand I asked for their card and returned home to call on the phone. When I called I was told they don't change the filter sand but she asked someone else when I said I was just in the store and told they did and she took my name and number and told someone would call me. 6 hours later and no call back nor do I know if in fact they will send someone over to change the sand. Not going back. Young girls need to be trained better. I just received a call back from a very nice woman who was very interested in my description of my problems yesterday and very apologetic. They do change the filter sand and an appointment was made to do that and check on another problem. I was taken care of much, much better and wanted all to know. Hopefully my problems were a one time occurrence.

Daigle Pools did a great job installing my above ground pool liner! Everyone was very friendly and…read moreprofessional! I would highly recommend them!