This was our second time TRYING to shop for a hot tub here and it's like they just don't want to sell you one. The first time( 3 years ago) was post covid and they claimed that they couldn't get any. This time, the guy who was at the counter knew absolutely nothing about them. He claimed the salesman was at lunch and would be back soon. We left after 20 minutes of waiting AND left a phone number for him to call us. He never called. read more

They are horrible with communication. They CAN NOT keep to the schedule and to top it off the installation is substandard and they take short cuts where ever they can. They do not consult as experts in the field - all they are interested in is getting your money digging a hole and dropping in a pool. My pool sat for over two weeks (unable to use) with a plumbing leak they used my house water to try to refill the pool until my well gave out. I am still waiting for them to come back and complete the installation. But they did cash the 90k check I wrote read more

If you want to buy something from them they will trip all over themselves to make the sale. Give them a call for service and forget about it. THEY WILL NEVER RESPOND. My PVC was split and spraying water everywhere. Called, called and called again. No response. Went in person. They had no idea when they could get to it. Maybe 6 - 8 weeks. Sorry, isn't that the entire summer here? I ended up cutting out the bad stuff and making it new. My pump motor burned out. Called, called and called. No answer. Finally found a motor to replace it with online. I took apart the pump, motor and impeller and installed the new one. So, if you want to buy a pool from Blue Dolphin go ahead. You better know how to be a plumber, mechanic and electrician. Just Saying!!! read more

Really disappointed with Blue Dolphin. 6+ voicemails over 15 phone calls, and 3 online web inquiries and they go unanswered. They simply do not call their customers back. The one time I got them on the phone to try to schedule maintenance, I heard the person who answered the phone say "oops, I answered by mistake" and was told someone would call me back that afternoon. That was 2 weeks ago and no one has called since, despite my repeated attempts. I'm done trying to give this place my money. I guess my business is not wanted by this company, so I'll go elsewhere. read more

Blue Dolphin came to my house to open and close my gunite pool. After two trips to clean the pool, they never showed up again. After calling and getting their voicemail, I never heard back. Not a way to do business. Hard pass on this company. read more

They offer all kinds of things for you pool from pool supplies to pool entertainment toys and floats. The workers are friendly, happy and smart, let alone very pool savvy. You need to stop in an enjoy. I did. read more

Well after 35+ years of being a customer, buying several above ground pool INSTALLED BY BLUE DOLPHIN, I had to replace my pool liner and JEAN THE OWNER SAID TO ME DIRECTLY THEY DON'T service above ground pools! I am waiting for Jason Severino to respond to my request we actually talked about several days ago. So ladies n gents I will wait for Jason to respond. I hope he is a true professional n will respond tomorrow. read more

I've never been spoken to as unprofessionally as I was by Tom at the store today. Even other shoppers randomly offered "oh he's an a-hole" and "yeah, he's always that way so don't take offense". The shop can offer so much so it's very unfortunate that they have to employ such toxic people. Don't go unless you can talk to Todd as Tom is a horrible human. read more

I met with Jean the owner last year in April about my in ground pool and promised I would be swimming in the pool by July 11.2016 I had told him that if I wasn't going to be swimming by the end of July I would wait till the following year . He promised me I would be swimming . I didn't swim till August 11th The crew would show up by 930am and leave by 1pm on a daily base if they would even show up. Bob the project manager would hear the bulk of my frustration and would try to resolve it. I spent my week of July 26th babysitting the crew to make sure things would be done They tore my whole yard apart costing me 2000.00 for repairs , took out to much filled billed me to have fill returned . Dig out my water drain out and charged me 350.00 and never replaced it . Did not do pressure test had a leak dug out my water drain to fix leak. I'm waiting for for spring to see frost heaves under concrete My concrete was sealed with many missed spots and was suppose to have tropical seal and it wasn't . And they tried to send me a bill over 5000.00 two months ago for pool cover was in contract already .(had another company do it) I told them I wanted nothing to do with them . Went with another company instead in Salem what a breath of fresh air. I got a text from Bob that was meant for another customer complaint if about Jean . That customer and I are considering to see legal at this point . read more

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Incompetent, argumentative idiots. I waited 4 weeks for a crew that was clueless, left my backyard practically unchanged, said they would come back and never did. Tried to fix it by calling, took 3 tries, when I said I wouldn't work with them because I didn't trust them, it turned into an argument. How do people like this stay in business? read more

The service is awful they don't keep there appointments and promised they will come out to fix the pool and never show up bad customer service read more

If I could give less than one star I would. The service department is awful. The office staff is terrible and never calls anyone back. DO NOT ISE THEIR SERVICES. We had an in-ground pool liner replaced and there was no communication. It's been 16 months and they still haven't replaced all the trim pieces they lost during the install. We have been calling all summer and nobody shows up or returns calls. I strongly urge you not to use this company. I hope they go out of business. read more

I had a totally different experience they came out and did a beautiful job on my pool they were here in April and by the end of April I was swimming in it very professional company John and his crew came out and they did one heck of a job Bob came out to over see the whole thing I couldn't be happier. I had an 18 by 36,Bahama L put in and it is just beautiful I've been in the construction trade almost all my life and I have seen some pool installation especially the plumbing that were just horrible this was one heck of a job read more

Blue Dolphin Pools & Spas - Hot Tub & Pool Near Me - Bedford, New Hampshire

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Won my court case against their installer who did a terrible job. Installer declares bankruptcy soon after losing court case. I can't collect anything to fix my terribly installed pool. Still no help from Blue Dolphin pools. :( read more

We paid $300 for them to open our pool, and all they did was take the cover off the pool and put some chemicals into the pool. They didn't check to make sure everything was functioning properly, or check the condition of the filters. When we discovered problems with the pool, and when the water didn't change colors within the time specified, we called them to get the matter resolved. They didn't offer to come out and make things right, but rather, told us to go and buy new filters. Very poor service. read more

I am sitting by the pool as I write this and as a prior non pool fan can't believe how much I love the finished product. We built a house last year on the side of a mountain and while we were finishing the house Blue Dolphin built the pool on a mini plateau we built on the back of the house. To say the project was challenging is an understatement as I built the pool to be as big as possible tight to the house and the edge of the plateau. Dick Doyon who did the excavation aside from being a great guy was an artist and when others said no he made it happen. I will agree with some of the reviewers that last summer with a really late start and torrential downpours made the process not great but the finished product is great. I would give a five for the product but gave a four due to the start date and some communication issues early on that got resolved. Tom, Steve and Jean helped calm me when issues came up and the crew that opened and closed my pool did a nice job. When due to the 50 mph winds we get on the mountain.our pool cover came loose on one side they came right out and fixed it no charge in the wind and snow. Don't build a pool or a house (did I mention we did both at the same time last year aaaaargh) and expect it will be predictable especially with NH weather. That said I can't say enough about our finished salt water pool that everyone compliments and I get up early to swim in before work daily. Give them a chance to show you what they can do. I am not a relative or employee or friend until after the pool and never met them before moving to Manchester two years ago so this is an honest review I had to do after sitting here today feeling happy with my decision. Give them a chance to show you what they can do. read more

Blue Dolphin Pools & Spas - Love my pool. - Hot Tub & Pool Near Me - Bedford, New Hampshire

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stay away should have known when todd littlefield braged how much money he makes owner. Bought a hot tub waited 2 months they still have no clue where it is they never call or return emails they are the most dirty corrupt business I have met wow you have been warned stay away from this place once they have your money your on your own. I had to take legal actions like I said you have been warned read more

Company wouldn't return any calls regarding opening of my pool resulting in wasted time and delay in having the pool ready.

Big Project with some complicated build challenges (ledge), all of which were handled professionally. Crew was always polite and approachable. Subcontractors required for the project were very easy to work with. Overall we are happy with the project and our experience and would recommend Blue Dolphin. read more

Was offered the "ability" to preschedule my pool opening when these guys closed my pool in the fall of 2016. I took them up on their courtesy offer. Was given a May 15th date for the opening. Just to be sure i called and confirmed the opening 3 weeks ago. "All set " I was told .. when nobody showed I followed up and was told I was never in the system BUT I was in luck!!!! they might be able to get to me in "a few weeks" I spoke w/ a Mgr who told me "there was nothing they could do". Anyone who has spent a week in business knows that is THE worst answer you can give...I'll take my $2k in opening and closing fees, pool chemicals elsewhere .. read more

The worst company to do business with. We called them to service our pool - fix the concrete - it took weeks to schedule, when they finally did schedule it, they outsourced the job to another company. That company NEVER showed up. They were supposed to do the work in May, we have been calling both Blue Dolphin and that other company and we can't get them to come out or fix it or even call us back. Also they don't have anyone licensed to look at pool heaters, they won't tell you that when you schedule your pool opening though, you have to call and ask if everything is all set and once you pay that's when they tell you. I will never use them again, and won't recommend them to anyone. I don't know how they stay in business, must be the ridiculous pricing on their chemicals and other pool items. read more

The owner Jean is a VERY good salesman, so don't be fooled. Their crew is completely disorganized, costing me thousands more in landscaping, as well as fencing material because they never bothered looking at the plans I had professionally drawn out! Once Jean gets your money he doesn't care or return calls. 10 day install took 5 months as well. Concerned about quality as well due to constant screw ups.Ran over leach field even though clearly marked on plot plan now I have a pool of sewage in my yard. I have contacted an attorney regarding them as well due to losses. read more

TERRIBLE company!!! I would NEVER use them again. Over priced and they are so rude and unprofessional. They never show up when they are supposed to and have the worst attitude! They left the back yard a complete mess and I would be here all day if I listed all of the things they did wrong, including installing the wrong equipment. They never even answer their phone or call back....not even the OWNER!! I spoke with an attorney and seriously considered hiring them because they messed the pool up so bad and it took them almost 5 months to complete when they told me it would take about 2 at the most. I honestly can't believe they are even still in business. I would never recommend them to anyone and I wish I had looked at reviews before signing a contract with them. Now that I look around on the internet, I don't see one positive comment. read more

Update - after a little over a year the Pentair (Sta-Right) pump failed. I had to buy another $1,000 pump to get back in business. Blue Dolphin was good and helped with the installation but Pentair would only extend the warranty on the new (2nd) pump. I work with pumps they generally last many years, I would not buy another Pentair pump. read more

I have been doing business with Blue Dolphin pools since 1997. This company put a 42' X 20' L shaped pool in my yard that is the most beautiful pool I could have ever asked for. They worked with us every step of the way, from start to finish. The foreman, on the job, Bob, (he worked so hard in such hot weather) had the best crew working for him in 90 degree weather. They followed our plan to the letter, they positioned our pool exactly where we wanted it--our job was very intricate and not easy. This crew had great patience. In this day and age, it is very difficult to get good customer service and good workmanship all at the same time. Blue Dolphin Pools is a well put together organization and we will continue to contact them for all our pool needs. Ken and Kathleen Mulligan read more

I was extremely disappointed with Blue Dolphin. I am writing this review, because I wish I had known what a disaster working with Blue Dolphin Pools would be. I hope anyone considering a pool will take my advice and avoid giving this company your business. They have made a number of mistakes, because they are unfamiliar with setbacks and codes. Go to your town and have multiple checks, each step along the way. The steel braces were placed too far apart, the heater too close to the house, the temporary fence was a joke, and they did not deliver a railing, steps, or skimmer. The job is unfinished and it's been two months now. No instructions on using the equipment and no start-up kit. Help is patronizing and condescending. BUYER BEWARE and I mean it. read more

The customer service at Blue dolphin pools is a joke. Once they have your money the service goes out the window. I Purchased a hot tub 3 years ago. service was poor from the start. They committed to a delivery date and at the last minute canceled. I had to pick it up myself. I started having a problem with the jets popping out of the jet body due to retaining clips not holding. They tried to tell me it was a water chemistry problem and I was not properly maintaining it. I have had a pool for 17 years I think I have that down. The first 4 Jets I purchased they did not give a break and I paid 20.00 a jet, they took weeks to come in. The next 4 jets they did give me a break on, but I had to do a lot of bitching. Two months ago I asked them to order 4 more as I am still having issues. Todd the guy that handles the hot tubs has been stringing me along . At first telling me he doesn't know why they haven't come in and he will call the company to find out. He never follows threw with a call back. I have left countless messages that that never returns. Its pretty clear that customer service is not there top priority. In the meantime I found a new dealer that has been very helpful. Good Riddance Blue dolphin pools!! read more

Glad to see I'm not the only one that has had an awful experience. We recently met with an attorney as well.

I have owned a pool and dealt with a number of pool companies over the last 20 years. All worked on their own time schedule and left the customers at their mercy. I have grown to expect this kind of service from pool companies, especially in the New England area where the swimming season is so short therefore leaving a BIG demand for service in a limited amount of time. Last year we purchased a home that already had an inground pool. We naturally continued to use our old pool company for opening, closing, repairs and supplies. Upon opening the pool for the first time, we quickly discovered that the liner was in horrible shape and there were issues with the filtering system. We made due with what he had for the season all the while knowing we couldn't go another season with things the way they were. During the off season, I called Blue Dolphin Pools as the paperwork the previous owner left indicated that they were the ones who installed the pool 13 years ago. My first encounter was a very pleasant conversation with a man named Gene. He was so courteous, helpful, and polite. It was refreshing. I would like to say that this was due to the fact that it was the off season and he had the "time" to do and say the right things. Gene, (who I've since learned is the owner), connected me with Bob to arrange measuring, ordering and installing a new liner early this season. When I got Bob's voicemail, I reluctantly left a message thinking "I'll never hear back from this guy" or "I'll have to call a couple of times before we finally connect" as that was what I've grown accustomed to. Within hours, I received areturn phone call that started with "First of all, let me say thank you for selecting Blue Dolphin to provide your pool services". What?! I was floored! I am all about companies that make the experience pleasant and put their customers first knowing that WE DO HAVE OTHER OPTIONS. Two more phone converstations with Bob followed this conversation in a similar manner. I didn't care how much it was going to cost to get this new liner...I told my husband "We are going to do business with this company!". Bob came right out, measured and ordered the new liner. I expressed interest in having the liner replaced no later than the first week in May as our daughter was getting married the second week in May and I wanted the pool ready for our out of town guests in the off chance we have some great weather and could use the pool. By Tuesday of the first week in May, I hadn't heard anything about the installation. I started to worry that maybe the business model of behavior was changing because we were no longer 'off season". I gave Bob a call to see what the schedule was for replacing the liner. When we spoke, he said he had me scheduled for the following week. I was disappointed, but in the midst of preparing for this wedding, I wasn't going to let it get the best of me. I simply expressed to him my reasoning behind why I wanted the work completed by the first week in May (which I hadn't earlier) and said, "oh well, it is what it is". The next day, I received a phone call from Bob giving me a status update of the work. Although the liner hadnt come in yet, he was able to get a crew to my house to begin the prep work and look at the line work that would need to be done so that when they did drop the liner everything would be ready to go! What a great surprise! Bob then passed me to Johnny, who handled the liner installation and repairs to the filter lines. He was just as pleasant and professional to speak to/work with as Bob and Gene had been. He took the time to explain everything in detail for me and kept me updated as to when everything would happen. Even with a couple unexpected snafus with the filter lines and additional work...Bob and Johnny got the work done in time for my out of town guests to enjoy the pool without ever knowing that just days before the pool was unusable. I am more than thrilled with the work that was done, how it was handled and the thoughtful customer service received by Blue Dolphin Pools & Spas! I would highly recommend them for your pool service needs!! read more

I have been doing business with Blue Dolphin for over 15 years. The pool was installed by them before I bought this house and still has the original liner which is over 20 years old. I recently had my first repair that was needed due to my error in closing the pool. When I went to Jean and explained my wife was not working and did not think I was going to be able to run the pool this year he went above and beyond and installed the new skimmer box that I needed for a super price and the work was done as promised on time. I would highly recommend them to anyone considering any type of pool work. read more

I have been doing business with Blue Dolphin Pools and Spas for nearly 10 years. We were always treated fairly and the work done on our hot tub was always completed on time. We encountered a problem with our last appointment due to a leak in the pipes of the spa. The problem seemed to beyond the technician so he brought another tech out with him the next visit. The younger of the two techs seemed to understand the problem better and suggested a fix. But getting two bills was not appreciated, I then called Lisa, in bookkeeping, she was very professional and courteous said she would look into the situation and would back the next day, and she did. She apologized and made good on the second invoice which was more than I expected. I will do business with them in the future. read more

Completely terrible company. The service department is completely useless and run by a bunch of kids and liars. Had a service call last week to move my system at our new house and they never showed up. I had to call back on Monday and service told me they had the wrong address and the technician called and left me a message (which he never did). I was already irate from being lied to; however they re-scheduled me for the following Friday.. So now, they show up and leave me a note and a $100 bill. Note reading they couldn't get my pump working (which is what I told them 5x already and why the system has to be moved). Completely dysfunctional service department and technicians. And the story remains the same just like many seasonal service company's. In season they are impossible to reach and could care less because they are busy but when they aren't busy in the off season they all of a sudden care. Gave this place one star because the second time I had an appointment they actually showed up. Completely dysfunctional read more

Have had outstanding service with both installation of in ground some 18 years ago and then follow up service recently. Their crew was polite and professional and I have been pleased with the service read more

Blue Dolphin is a joke!!!!! I am extremely disappointed and extremely unhappy with Blue Dolphin. They opened my pool for the first time Earlier this month (May). They left a messy scribble note as to why the pool is not running. I have called everyday since I found that note trying to get someone to explain to me why my pool is not on and running for the season. But they took my payment of it being opened and running. I was looking for a phone call for someone to explain to me what I needed to do to get my pool ready!!! I was finally given a scheduled time for a technician to call me and meet with me at my home. I took the day off and what do you know, I did not receive a phone call nor did a technician come out. When I called the office I got the run around. But I still gave them the benefit of the doubt that the tech was out sick. So day two scheduled: I take another day off of work to meet with the technician and yet again I do not leave my house. I was guaranteed that someone would be out between 12-4pm. I again have to call the office now that it's 430 to get yet another story. "We don't have the paperwork but let me transfer you". Click. The lady hung up on me. Apparently that was an accident. Day 3.... It's 5pm!!! I call the office who now tells me she will call the technician direct while I was on the phone. "I just got off the phone with the technician. He is coming tonight." It's now 9pm and still no one is here and I have had the time to write a review. What could have prevented an irate customer : don't promise times that a technician will be there. Especially with a four hour window. I realize things happen and schedules end up changing but I should not hear a guaranteed time for three days straight followed up with a "I just got off the phone with him. He WILL be there tonight" I tried to post without a star as that is how I feel about this company but unfortunately I am unable to post without a rating. read more

I wish I could give less than 1 star. This is the worst company and customer service I've ever experienced. I purchased a hot tub which has turned out be an extremely stressful experience. While the hot tub was delivered in the time frame scheduled, the various accessories were not available and we were told these would arrive later. After waiting and following up for several weeks, we finally received these. If we did not follow up on this continuously I truly question if we'd ever have received them. The installers are absolutely terrible and installed the lifter wrong not once, not twice, but three times. This left various holes in our hot tub panels and we waited months for the new ones to come in as they lied several times about these being ordered (or in 2 instances, they ordered the wrong ones). We had to follow up weekly and in most cases, our phone calls were simply never returned. Same goes for the non-working speaker and the leak (which 15 months later we still have). Eventually service employees would come out and attempt to fix the various problems, but this was extremely unprofessional. No scheduled visit, no phone call stating they were coming - they would just randomly show up which is very unprofessional. It wasn't until we started documenting emails, showing up in person and letting them know we were consulting an attorney that we started to get somewhere with them. Most recently another leak has appeared (most likely the result of a poor installation), yet I would rather pay out of pocket to fix this with another company than ever have to deal with Blue Dolphin again. Definitely the worst customer service experience and I really wish I had read these other yelp reviews before I spent thousands on a hot tub. There is no way this Company should be in business - they are completely unresponsive and unprofessional. read more

I don't even know where to start. I very much want to give this business a positive review, but I just can't do it. We've been dealing with this company for about a year now. It didn't start out well, deteriorated from there. I had several conversations with the owner about the extremely poor customer service we we were receiving and, though he seemed sympathetic, he basically said his hands were tied because his techs were mostly hired on a seasonal basis and by summer, "all the good service guys have been hired by others." The owner is a nice guy, but I feel that he's not well-versed in basic business/customer service practices. Todd is also a good guy, and I honestly believe that he's trying to get the place in shape, and he has tried to do well by us. But the Service Department is terrible. We've been insulted by a tech, the company was insulted by that tech, and the manufacturer was insulted by that tech. That tech has since been fired, but the department still falls short. They don't arrive on time, if at all. They don't know how to service our tub very well (the owner admitted that). They don't have basic parts with them or at the store. Once the parts come in, they don't follow up to complete the repair. We've been ignored and hung up on. We've contacted the next closest distributor, but it appears they can't or don't want to work in someone else's territory. Like I said, it really pains me to write this review, but things are not improving so folks need to be warned. Three stars is for Todd only. read more