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    Blue Dolphin Pools & Spas

    1.9 (36 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 months ago

    Services - Blue Dolphin Pools & Spas

    Pool installation

    Blue Dolphin Pools & Spas Hot Tub & Pool Photos

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    Diane G.

    I met with Jean the owner last year in April about my in ground pool and promised I would be swimming in the pool by July 11.2016 I had told him that if I wasn't going to be swimming by the end of July I would wait till the following year . He promised me I would be swimming . I didn't swim till August 11th The crew would show up by 930am and leave by 1pm on a daily base if they would even show up. Bob the project manager would hear the bulk of my frustration and would try to resolve it. I spent my week of July 26th babysitting the crew to make sure things would be done They tore my whole yard apart costing me 2000.00 for repairs , took out to much filled billed me to have fill returned . Dig out my water drain out and charged me 350.00 and never replaced it . Did not do pressure test had a leak dug out my water drain to fix leak. I'm waiting for for spring to see frost heaves under concrete My concrete was sealed with many missed spots and was suppose to have tropical seal and it wasn't . And they tried to send me a bill over 5000.00 two months ago for pool cover was in contract already .(had another company do it) I told them I wanted nothing to do with them . Went with another company instead in Salem what a breath of fresh air. I got a text from Bob that was meant for another customer complaint if about Jean . That customer and I are considering to see legal at this point .

    Mark O.

    I had a totally different experience they came out and did a beautiful job on my pool they were here in April and by the end of April I was swimming in it very professional company John and his crew came out and they did one heck of a job Bob came out to over see the whole thing I couldn't be happier. I had an 18 by 36,Bahama L put in and it is just beautiful I've been in the construction trade almost all my life and I have seen some pool installation especially the plumbing that were just horrible this was one heck of a job

    Love my pool.

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    4 years ago

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    8 years ago

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    10 years ago

    Company wouldn't return any calls regarding opening of my pool resulting in wasted time and delay in having the pool ready.

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    7 years ago

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    9 years ago

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    12 years ago

    Glad to see I'm not the only one that has had an awful experience. We recently met with an attorney as well.

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    11 years ago

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    Ask the Community - Blue Dolphin Pools & Spas

    Review Highlights - Blue Dolphin Pools & Spas

    I am all about companies that make the experience pleasant and put their customers first knowing that WE DO HAVE OTHER OPTIONS.

    Mentioned in 2 reviews

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    Northern Pool & Spa

    Northern Pool & Spa

    (12 reviews)

    I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

    After several years of poor service we can no longer it as we have given the. Many chances to…read morecorrect issues caused by lack of attention to detail. Example each year we have then open the pool. Each time they do we find a new leak not due to old equipment just lack of attention. This time we had then install a new filter and of course I walk into the pool shed to find a large puddle of water. Clearly they installed it but never checked to see if it was running properly. This is the typical type of service they give and to boot they are arrogant. Customers service is. It their strength. On top of that their prices are extremely high. One would expect better service for such high prices. The last straw was when they charged by credit card without my authorization. Apparently they kept an old copy of my number and pin and use that charge my account and explain to them that this was illegal and fraudulent and ended my service with him. Beware and I long-term partner in your pool service..

    Blue Dolphin Pools & Spas - hottubandpool - Updated May 2026

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