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    Sterling Pool & Patio

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    6 years ago

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    Mainely Tubs - Wood frame black with rot and screws pulled right out of frame.

    Mainely Tubs

    (7 reviews)

    They come when they say they will, do great work, price is excellent. If they can get to your tub…read morewhen you are not at home, no problem. The best!

    The sales team was great. Collin answered all of our questions. Purchasing was easy. Then, kiss any…read morecustomer service you got goodbye. The delivery department is AWFUL. I waited a week like they told me to for someone from delivery to contact me. Nothing. I called and left messages. No response. I finally called the sales team and they reached out to delivery. They left early on Friday and nobody was there. Called back on Monday, and I was not scheduled. I was told. I was told my delivery date would be on a certain date/time. That's not scheduling. I had no say in the delivery. I made arrangements. The week before someone finally contacted me from delivery to ask me questions, then quickly tried to get off the phone, like I didn't have questions of my own. I was given no delivery window. Just told I was "penciled in" for that day and time. So you're now expected to waste an entire day sitting around waiting for people to hopefully show up. Nobody returns emails, answers the phone, returns messages, or even answers their direct phone lines. The only people you will reach is sales. And the most frustrating part, the sales team can communicate with them freely. Just not customers. Not the service I was looking for when you spend $11k on something. It's not even here yet and I already have buyers remorse. We were looking to purchase a sauna for a different place, but we will be going somewhere else to do that.

    Sterling Pool & Patio - poolservice - Updated May 2026

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