I had a very disappointing experience with Main Street Mechanics. I called asking if they could provide me with a copy of a pre-purchase inspection that had recently been performed on the exact Toyota Highlander I was planning to buy. The manager I spoke with on Monday morning told me that "the law states" they could not provide me with the inspection and that I would have to pay another $360 for a completely new pre-purchase inspection. After looking into it further, I found that this was at best a misleading explanation. If the shop has a policy not to release inspection reports to anyone other than the original customer, that's understandable--but saying "the law" requires a new inspection is very different. I felt like I was being pressured to spend another $360 unnecessarily. On top of that, the manager was rude from the very beginning of the phone call. Customer service matters, especially when someone is trying to make an informed purchase on a vehicle. I hope the business is more transparent with future customers about its policies and treats people with more respect. Also fun fact! the owner does not speak to customers according to the manager who was working Monday morning read more

Super helpful team getting our Subaru issues resolved and fixing all fluid leaks and open issues!!!

Do not go here - especially as a woman. This was the worst experience. So incredibly dishonest and they will scam you. I was getting one thing done and ended up having to bring my car back 4 times after they did the job wrong. Jed was so demeaning and dishonest and I'm embarrassed that I had to put my energy into talking to him. read more

Amber was very helpful and took the time to explain to me what could happen if certain fluids became too low like brake fluids, and if they became too old. And if water got inside and how it could cause corrosion. I did not know that. read more

New to town, didn't know where to take my vehicle for a problem with it starting. From my initial call to book an appointment through repair today everything here was 100% positive. Amber was extremely helpful and professional. I'd give her six stars if it was allowed. read more

Took them multiple times to fix my car. They upcharged me a ridiculous amount of money. I would never recommend anyone to come here and will never be coming back read more

I came in to replace a lug stud as a referral from Discount Tire in AF. I do most my car stuff on my own but this was covered by discount tire so I brought it in and they had the highest quality of service of any shop I've ever been to! Very very impressed with the guys, the quality of the work, the transparency and thoroughness. I ended up having them help me figure out an oil leak I've had for a while and the value for the price was also surprisingly really good! 10/10 I recommend this place to everyone! read more

Main Street Mechanic - Auto Repair Near Me - American Fork, Utah

See all

I brought my son's Subaru Impreza in to Main Street do some odd clutch issues. they were able to figure out the issue quickly and got me on my way. They were super pleasant to work with. Highky recommend this shop! read more

Heard good things about Main Street Mechanics so I dropped my prius off here to get a second opinion on a diagnosed bad wheel baring at a Toyota Car Dealer. They had a shuttle service that took me all of the way back to my home in Eagle Mountain after I had dropped of my car, this was very kind and unexpected service, after waiting all day to hear back about my car I finally called to get a status update and they said they would call me in an hour... well they never called and at this point the day was coming to an end so I called them and they said they had already looked at the car and that my transmission was going bad, not my wheel baring, so I got a lift back to the mechanic shop to confirm their findings and they still believed it was my transmission going out and not the wheel baring so that made me sick to my stomach to the point that I could not sleep that night. I took my car back to the Toyota car dealer that originally diagnosed the wheel baring issue and they confirmed nothing was wrong with my transmission and that the wheel baring was the problem but it wasn't so bad that they felt like it needed to be replaced right away so I didn't have the do the work. I eventually put new tires on the car and the sound I was previously hearing has now magically disappeared so now I don't know who to believe or trust but I know that I will not be returning to this place for future services since my transmission is totally fine so I don't know why they told me it was on its way out. read more

so thankful for these guys!! My truck needed a new battery and they helped me quicker than I could have imagined. Best experience! Customer service: 10/10 Services: 10/10 read more

Had a wonderful experience with these guys. My Service Van needed an expensive part. They worked with me and tried to help me to be able to afford it. Unfortunately I still had to buy the expensive part. But they really tried to make that not such a horrible experience. I was impressed with their compassion. Good guys read more

The service was excellent. Jed was courteous and gave an honest estimate of the repairs needed for our 2002 Ford F150. We are very happy with the work done and we will 100% use them again. read more

extremely sexist experience here as well as general lack of customer service (the worst service I have ever received). they held on to my car for several more days than they told me they would need it as I had work and could only leave it with them for 2 days, but they decided they were too busy to get to it. so I said I will just come pick it up and waited in the lobby for 2 hours for them to finally tell me they got to it that day. they did not offer a loaner car or anything like that, even though the owner will respond to this review saying he did. I was not entitled nor rude to them the entire time, I was patient and understanding, just letting them know id need it back that day since I had work. they really did not apologize for the delay and then told me I still had to come back another day for one last service they did not complete, but that I had paid for. I arrived at a scheduled time with them and the front desk person guaranteed me when we made the appointment that it would be 10 minutes, but when I arrived they said we are super busy and it will be 30-40 minutes. I said, no thank you, I actually have some plans today with family that are important as my grandmother passed and we were preparing for the viewing/memorial. the front desk person said okay let me talk to my manager about getting you a refund for the service not completed, and we waited in the lobby for 20 minutes until the owner of the business came up to us extremely rude and accusing us of wasting HIS time. I was like, how have we wasted YOUR time??? we had an appointment that you guys guaranteed but now you can't get to it in a timely manner and I have things to do. he said leave my store, you are wasting my time. so I said I would like a refund for the service you did not complete and he said no and walked away. I said okay, I guess I will have to dispute it with my bank, and he said "you look like you would do that". this is not my first experience being a woman at a mechanic shop feeling uncomfortable, and it unfortunately won't be my last. do not come here at all costs, they are deleting bad reviews (mine was deleted from yesterday), and they steal your money and give false promises. I was on an extreme budget due to traveling out of state for a funeral, but they took advantage of that and charged me $800 for not even completing all of the services and not fixing anything. it still has problems with it and my main concern was not even addressed. find somewhere else to go, and the owner is going to lie in his response to make it seem like I somehow was the rude one in this situation because he can't hold himself accountable for the disappointment they caused me. if this is the best in Utah valley, I would seriously consider moving. read more

Very honest and straightforward. We didn't feel like they were jerking is around. Really nice people. Would take our car here again.

DO NOT GO HERE. THEY WILL SCAM YOU TOO! This business is a rip off and is just trying to scam people. Not honest, not kind, or understanding. They told us our car would be done by the end of day and it wasn't. We decided on this place because they had an opening on a Friday morning before a three day weekend. They also charged us for a part they broke! They said it was not due to his negligence but because we didn't take the car in for that hose to be fixed (the hose they broke) they were going to charge us for it. *RED FLAG! Dustin was obviously excited about his three day weekend and said there was nothing he could do about us not having a car. No replacement car , no rental, nothing! He just said that if there was anything he could do he would. Obviously he could have done something. But he didn't. You can bet I will be back there on TUESDAY ready to talk to a manager and Dustin to ask how their weekend was and I will have to tell them that instead of going and visiting our grandparents gravesites or going out to eat or to a picnic in the mountains or to the game night we had planned because we were stuck at home. UPDATE-- Tuesday is here and guess what? nothing was done. They tried calling and telling us another thing was broken if that was true why didn't they notice it when they were working on it on Friday? *RED FLAG Then we called the dealership to ask how much the part was they gave a price that was less than half of what we were charged for. When Dustin said on Friday that he charge less than what he got it for. Then we asked about it on Tuesday he said they he doesn't tell customers what they get their parts for. *Another RED FLAG read more

Sh*ttiest mechanics in town! if you want to pay thousands for some half *sses to f*ck your sh*t up, these are your guys. I promise they will tax you all the way up the *ss for the most minor repair imaginable and then break your sh*t so you have to come back. f*ck you Kyle! read more

I highly recommend this mechanic shop. All my questions were answered and no work was "done" on my vehicle without my permission. I've used Main St twice now and had my Jeep back the same day. read more

I have had a lot of work done here over the years. the work has been high caliber. Engine re-build, clutch, brakes with caliper, engines gaskets, tie rods, belts and more are some examples of work they have done for me. yes the engine rebuild took some time and there were a few residual issues that they fixed for free afterward. Towing was covered when coolant was leaking after the build. yes sometimes you need to be the one to call and check the status but they send a status link now so that helps. they have taken a little longer on some projects than I expected so if you need your car on a weekend you might need to be a little proactive. A more proactive follow up would have earned 5 stars as the work wis great. They also do well in honoring their warranty on work they have done. read more

Terrible customer service. Should have covered the cost for a repeat visit for the same issues.

Do not go here very dishonest business and the prices are absolutely outrageous! They charge double of any other dealership in the area so save yourself the time and money and go somewhere else. Luck for you, I have made the mistake and done all of the research for you so you do not have to make this mistake. They will charge you $100 plus just to look at your vehicle I got a charge for them to tell me that I need new brakes. They will also only give you mid grade products at a premium price in order to get you stuck into coming back. Very unhappy with my experience here terrible customer service they are not honest and I also called them to give them the opportunity to make this right and they specifically chose not to. Do not go here they are not honest with pricing and they clearly don't value their reputation or customers. read more

Scammers that get mad at you when you don't let them scam you. Wanted to charge me for an "inspection" after being told like 3 separate times that it'd not have to pay because it was a leak they already "repaired". They said if it was something they caused they'd fix it, if it was a different issue, then they'd charge me. Okay fine enough I guess, I mean they could just lie and say it's something different when it's not how would I know? Conveniently they found some other issue with the system that just a month prior seemed to completely be missed by them. Hmmmm wonder how that happened. Anyways, I come back to pick the vehicle up after being told they'd call when it's ready on Friday afternoon I get no call so I figure okay maybe it's taking a while, they're backed up maybe? I'll wait until Saturday morning. Nope. Closed till Monday. No courtesy call saying hey if you don't want to be completely fucking stranded for the whole weekend then you'll have to come get it before then. Complete jerk offs. Go pick it up Monday morning and all of a sudden I owe $90 for an inspection that tells me everything that they already found when I paid $150 for the inspection prior to service a month ago? I said yeah I'm not paying that and after being rude as shit I get my keys thrown at me and I leave. Don't ever go to these dumbasses. read more

Great guys, but I unfortunately couldn't afford the service needed. My wife and I are saving up for a home, so my priority was unfortunately not set on repairing my AC system as necessary, but the guys there were super chill and easy to talk to, they gave me a full written diagnosis to take home. I'll definitely be returning in the future for any other labor I may need read more

I'm so happy I found Main Street Mechanic!! They're a little pricier than most, BUT their service and trustworthiness is what I keep coming back for! I also really appreciate their shuttle service! The gentleman who drove me, Connor was such a safe and kind driver. He was friendly, easy to talk to, and super knowledgeable! Lynn always does great work on our car and gives us an honest detailed outline of what the issues are and all of the different options available to us. The small bag of candy they leave as a thank you is a nice touch! 10/10 recommend! read more

They are honest and efficient. I have gone here for years and always had great service. They do not try to hard-sell me services my car does not need. I like the convenience of their location and they will even give me a ride if I don't have one. I recommend them to all my friends!! read more

I had a great experience today at Main Street Mechanic. I took my car in without an appointment and was very pleased when they had my car repair completed within three hours. They called me and kept me informed throughout the process and shot me a text when my car was finished. They had it fixed right the first time and I do plan on going back if I need any more repairs done. read more