3 alignments over 3 years and they screwed them all up. Last time I will use them. This last one…read morewas a 4-wheel alignment, but they never touched the back wheels. The before-and-after sheet showed the same adjustment numbers. Let's do the front and charge you for a 4-wheel alignment!! The last one, they said they couldn't adjust the back because it was fixed, but I had just installed a new cam and adjustable links, and they never even looked at them, clearly

I've been going to this location since November 2021, for almost all of my tire, alignment,…read moresuspension, oil changes, and even transmission needs. It's tough to be perfect every time, but the owners are great, and definitely make it worth coming back. Because they always make it right, I haven't been able to beat the cost/value. I highly recommend!

update to my review last week. They did submit a claim along with pictures of the damage. Today…read morethey said they can't attribute discount to the damage and offered to give me $300? I am so disappointed in discount. I have bought three sets of tires here in the last year alone total at least $4000. I sat and watched a younger employee struggle to put the jack under my car and relay this. It is obvious that the damage was done from them, but they just don't want to admit it. I would definitely go somewhere else.

I had a screw in my tire. They fixed it for free and worked so quickly, I was even able to stay in…read moremy car the whole time. Which was cool because I was able to see how much fun all the employees were having while they worked, singing and dancing to their music playing and enjoying the day haha love to see it

Ok, it's a Saturday and I need to tires that I have put on two rims that I have. I'm calling…read moreeverywhere and they are slammed and everyone is expensive. I called Glen's, they got me in right away. (I ran down the street and had some Greek donuts while I waited) Everyone was nice. The price was fair. I loved it! I'm not giving them a 5 star on looks, but they did me right - thanks!

Endless gratitude for the excellent repair of my car. You ave it a second life…read more Thank you very much !!!

My go to tire shop. My wife was having issues while I was…read moreaway. She was nervous to go to a shop alone. They helped her right away and with respect. I love that.

When I ordered the tires on.the phone, I was upsold to have insurance. The day I went to get the…read moretires put on, I said that I could go with out the insurance and asked the counter clerk to not include the insurance and to make sure not to charge it. He said that would be ok. When I went to pay, insurance was charged. I spoke to the manager,, and he said it was impossible to remove the insurance. I checked Big O corporate policy, and the policy stated it was up to the manager. So truth is that he lied, he just didn't want to remove the charge. Next time I went back for a tire rotation, I didn't agree to another upsale. He lost it for a second and threw my keys on the counter and then regained composure and told me my warantee would be invalidated. I don't trust this location or its manager so I checked AI if the upsell service was needed, which it wasn't needed. I do not to trust AI all the time, but I trust this manager less. I do not recommend going to this shop. Perhaps a new more respectful management style that engedered trust would improve its rating.​

I really appreciate the service and care Koehler, Sean, Franco, Joe and the team at Family Tire…read morePros provided. Two cars with significant issues and they were thorough, fair and so friendly. Cleanliness - 10 Cost - 10 with help from Snap Finance Communication - 10 Care - 10 with loaner Take your cars here!

Kaylon was ABSOLUTELY AMAZING at Family Tire Pros in American Fork today!!!…read more On our road trip we hit a flying pair of scissors (falling from off the car right in front of us on the freeway). Our tire immediately got torn up, & we were instantly stranded! Kaylon came to our rescue and he & his team dropped everything & took care of us on the spot! They were FANTASTIC in helping us get back on our road trip! THANK YOU, THANK YOU, THANK YOU! S&MM

Service for a tire rotation took seven minutes! Beautiful work done…read more I would highly recommend anyone visit the shop.

Always the best service And I've never been over Charged. Always very kind And crazy Dave Is…read moreawesome.

Today was my first experience with Discount Tire. I stopped at the Orem store first and the…read moreemployee I talked to was condescending right off the bat. I asked him if some tires I was looking at online were in stock. He retorted, "What does it say? If it says in stock they're in stock." I was like, "Oh... okay... I think I'll try your Lindon location,"and left. Then I stopped at the Lindon store and met Jonathan (Jony). Dude might be the best sales person I've ever met. Took his time to explain everything. Verified that the tires I had been looking at were, in fact, NOT in stock in Lindon or Orem (as opposed to what the website said) and recommended some alternatives that were in stock. Took time to come look at my truck, brought the tire out to look at next to my truck, and found a discount for me to boot! We'll see how the tires ride and wear, but so far I'm very pleased with the value. And he saved me $900 on a set of tires over Les Schwab.

I had the pleasure of meeting with both Hope and Skyler. They were both so personable kind and…read morehonest!

Took my 2016 Audi A6 in for an oil and filter change Nov. 13, 2025. After 0nly 372 miles I saw an…read moreoil puddle of clear oil on my garage floor. I called them to report this, they said bring it in for a diagnostic steam clean and dye to the oil for I think $130 or so. I feel they should have look at it for free seeing as though I told them there was no leak before they did the oil change. Took the car into another auto repair to have them look at it. the problem was the wrong oil pan plug and washer was installed resulting in the leak. I would like a refund of the cost to have it diagnosed and repaired with the proper plug and washer was $160.43. I won't charge you for my time.

To be fair, I haven't actually gotten a service from this place, but that's kind of the point. They…read morewere honest and transparent about what I needed and did not need. I came in because my car was squealing when I started it, but it did not do it on the day of the appointment. Rather than blowing me off or charging me for something I may not need, they opted to make sure my car was safe to drive and inspected the engine. They noticed that I had some oil build up, so they taught me how to check my oil and educated me on how to take care of that in both the short and long term. They made sure my serpentine belt was safe to drive and answered all of my questions, despite not charging me. No one works on commission here, and they really seem to do right by the customer. I will for sure be back with any of my auto mechanic needs!

I'm writing this review as we're about to move out of Utah. Jeff and his team have worked on our…read morecar for the past 5 years and they are honestly nothing short of phenomenal. Their service is top notch, I've had no problems with any repairs and maintenances, and they are very knowledgeable. Aside from the routine oil changes, I've requested two major repairs from them- one being a carburetor replacement and one being a full detailed inspection and replacement of connecting rods. Both times, they gave us a thorough explanation, reasonable prices, and flawless repairs. Thank you guys so much for keeping our car in top shape for the past decade. We will miss you guys!

I recently had an excellent experience at this mechanic shop. The communication was great, repairs…read morewere quick, and the attention to detail was impressive. Jeff, the owner, is not only kind but also incredibly knowledgeable. Highly recommended!

I have always hated going in to mechanics/ anything to with car shops because I am scared they will…read moretry to take advantage. I have gone here multiple times and Ive always had a great experience. They have never used scare tactics, and half the time they have said that the thing the mechanics at Hyundai told me I HAD to replace, didn't need replacing (and they were right.) I really appreciate them and their honest work/ great prices

I'm always reluctant to send my wife to get anything done on our cars, because she's easily…read moreconvinced that the car is gonna explode into smithereens if she doesn't take people up on their upsells (air filter, coolant flush, blah blah blah)...nothing to worry about with these guys. Also, I've waited outside the restroom for my wife longer than it takes these guys to finish an oil change!