I am a disabled veteran and was completely taken advantage of at this shop. I bought a new jet ski…read morefrom them. The trailer I bought ended up having a broken tail light and failed when I launched. I was told that I must have hit something. Not the case. Please never go to this place. A complete disaster. I was lied to several times and they never did anything for me except give me a discount on my first service. Over $200 to change the oil. He told me it was because they had to siphon the oil....no kidding, much easier that way. Anyway, I knew I should have done it myself. I am a 100% disabled veteran and was completely taken advantage of. I will say that the new service manager wants thing to change, but even he said there was nothing he could do because of corporate.

Do not buy from this location…read more I purchased a brand-new rear window for my ATV. When employees loaded the box into my vehicle, glass shards were already falling out, yet they acted as though it was not a concern. Once I got home and opened the still-sealed box in my garage, I discovered the window was completely shattered, leaving broken glass scattered across my floor. What made the experience even more frustrating was the response. I was given a lengthy explanation that another customer must have broken the window, returned it, and that Honda had re-shipped it without inspecting it. Regardless of how it happened, I was the customer who received a damaged product and was left to deal with the mess and inconvenience. The solution offered was a $100 gift card that could only be used in-store. Unfortunately, there was nothing in the store that we needed for our ATV, making the gift card of little value to us. We then had to make an additional trip to return the shattered window and yet another trip to pick up the replacement. Mistakes happen, but selling a shattered item as new and then requiring the customer to spend additional time and fuel to resolve the issue is not acceptable. The entire experience was disappointing and unnecessarily inconvenient.

Go see John, Johnny & Seth for a great experience!…read more We worked with John for a few days while we figured out what machine we wanted. We had never owned a side by side before and honestly started out looking at four wheelers before we finally landed on a Polaris General XP 1000, with the help of John and his patience in answering all of our questions. Never once did we feel like we were being pushed or rushed like other places. Seth and Johnny the managers were great as well and went above and beyond to get us the exact machine we wanted from another location. They all made it a good time and it felt more like bantering with friends than dealing with sales people. A great group here. We highly recommend taking your business to this specific location to look for your next adventure!

Layne Boren and the team at 'Karl Malone Polaris' & powersports are the top motorsports…read moreprofessionals in the state of Utah. Utahs #1 Polaris dealer is in Heber City! Truly competitive pricing, amazing service and the best ATV warranty in the State; Highly recommend. 5 star service is something to witness in person.

These guys are awesome! They truly take care of their customers at a moments notice. I have bought…read moreplenty of gear from them and they do excellent work on my bike. Shoutout to Carson in service and Wells for their help and excellent customer service. I will be back!

Terrible experience. I waited too long for someone to acknowledge my presence. The salesman was not…read morefamiliar with the bike I wanted (no big deal) but rather seemed to try to convince me a bike on the floor was the same thing. Nope. Tried to order the bike as a cash buyer, came back with finance terms and figures asking me to pick which payment I want? Tired of "go see my manager" games. The manager should have came out to greet me. I left and will buy elsewhere.

They are awesome here and are really fast! I got my bike in at 10 and Korey was done by 4 the same…read moreday. I will be going back next time I need work done.

This dealer needs to change their hours on Apple Maps. Apple Maps shows they are open 7 days a…read moreweek, but when I showed up, they were closed. Their actual days are Tuesday-Sat. EDIT: Due to the dealers response, changing the review to a positive one so that it doesn't negatively affect their ratings. Glad to see that they are attentive and responsive to reviews. That goes a long way!! :)

came in genuinely excited to buy a new bike and was ready to finalize the deal pending confirmation…read moreof my loan rate with Cyprus Credit Union. I was upfront about everything and never tried to hide my intentions. I even planned to come back the next day to finish the paperwork once financing was squared away. But as soon as I said I wouldn't be signing that night without the confirmed rate, the tone shifted. I was pressured in front of the entire team, questioned on whether I had talked to other dealers, and even had a sarcastic offer of a $500 check if the rate wasn't what they insisted it would be--right in front of everyone. It stopped feeling like a professional transaction and started feeling like an ego contest. After I left, I received multiple texts that became increasingly guilt-trippy and unprofessional--accusing me of backing out, being dishonest, and placing blame over a "40-cent monthly difference." The reality is, I walked because of how I was treated, not the rate or the money. Everyone has the right to pause and confirm financing on a major purchase. If a dealership can't respect that, it says everything. I ended up finding a better experience elsewhere--no pressure, no theatrics, just transparency and respect.

Justin Moore is extremely knowledgeable and helped me with so much during my visit. What a great…read moreexperience! I'll definitely be back :)

Justin Moore is my go to dude at summit Harley.! Very knowledgeable when it comes to bikes I'd def…read morerecommend anyone to go talk to him with any questions! He txt me back on a Sunday when I had questions about my Roadglide immediately!

I bought a new tire and had it mounted by these guys. They were fairly priced professional and got…read morethe job done quick.

I've been going here for almost 20 years. They support the local race schools, road racing, street…read moreriders, stunters, and off-road. Great prices and friendly people. None of the big shop BS. They seem to always have bike inventory when other shops don't. Customer for life!

I stopped in on a cross-country motorcycle trip with a problem with the cruise control on my…read moreGoldwing. I didn't have an appointment but the service department squeezed me in and fixed the issue in very little time and at a very reasonable cost. What could have been a major disruption was avoided thanks to this dealership.

Worst purchasing experience I've ever had. I've bought many motorcycles over the years and it's…read moresupposed to be reasonably quick and fun. This place sucks the fun out of it so you just give in after 6+ hours. I don't normally leave negative reviews, but hopefully this saves others a terrible experience.

These guys are professional and offered me great service, they had a good inventory of electric…read moremotorcycles. They were very knowledgeable and answered my questions respectfully and honestly. I would recommend these guys. Thanks

Don't bother. Everything is electric in there now. You can't even buy an air filter anymore.read more