Do not get this service! Tried calling three times because my internet went down. Sat on hold for…read morefive min each time I was the. Then the phone would ring forever and then they dropped my call each time. In my 10 years with spectrum I never had service this bad. Going back to them. This is unacceptable. The low prices are not worth it if their products doesn't work and nobody can help you. Updated: I finally got through to someone. My internet was down for 4 hours. They said it was my equipment that was bad and they'd send someone out to look at it, but they weren't sure when they would be able to get someone out. I let them know. I work from home so it is very important. Also, I was disappointed that after only three months their equipment died. The next day I waited nobody ever called me. Nobody ever reached out but about 24 hours later somebody finally showed up at my door without even calling or communicating they'd be there, by then I had already had spectrum set up and running in my house. I had called and cancelled my service and they still sent someone out to fix it!

The worst!!! That's why they offer you cheaper price!!…read moreCancelled all the time on you!! I expected to them twice and they cancelled on me. I lost 2 days of work! And they only asked me to reschedule! Not anymore!

One month service now and it's mixed. Installation went smooth and the employees I dealt with were…read moretop notch. Today we have an outage and it's going on 5 hours with no update. Have two people that work from home and it impacted us. Can't reach a live person to see if it will be down tomorrow in order to make work plans. Understand everybody has glitches but need a better system on informing people about outages. Still won't go back to cox.......yet.

Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

Sam has the fastest internet around and is always on call if you have a question or need something…read moreresolved. He is always updating to get you the fastest internet he can offer at a fair price. I would highly recommend.

When I purchased my home I wanted a solid, fast, and reliable internet connection that would…read moreaccommodated my needs working from home while my both kids attend online school, game, and ALL of the above. To achieve this I wanted to have hardwire/Ethernet connections in every bedroom and WiFi connect ability through out the house. Cosmo network solutions provided and delivered on every request that I asked. What I really appreciate about their service is that they initially made a thorough inspection on my property and created a an action to achieve what needed to be done in my home. I also appreciate that they look at the least invasive ways (breaking downs walls, ceilings and etc) to get a connection. They are honest and provided high quality work. THEY DO THINGS RIGHT!!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

Short wait and helpful efficient team! Very welcoming and friendly. The staff completed the task…read morequickly and had me on my way!

Was trying to install fiber. They said they will call 30 min ahead of the appointment. They called…read more5 min prior to let us know they were there. This was from dispatch. The driver never called us like they were supposed to. I rushed home from work to open the door but they left because no one was there. The worst part is that they use vendors and vendors can care less about customer satisfaction.

This location was decent in my two most recent visits. The staff was helpful and friendly and I was…read morepretty in and out while getting an upgraded watch from Gizmo to apple for my child. I took a star off because the employee told me setting up the new watch would be simple and done and home and that was NOT the case. It was a huge pain actually. I recommend setting an appointment before you go to avoid long waits. My second visit to drop off my trade in was super easy and took less than 5 minutes.

Spoke to Verizon on the phone and they said I could trade in my phone with a cracked screen. Went…read morehere and waited over 30 minutes just to find out they can't do that. Will never be back. Apple Store at Brea Mall is 1,000,000 times more helpful.

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

Justin, the cable installer for Giggle Fiber, did an outstanding job from start to finish. He took…read morethe time to understand exactly how I wanted the line run and followed my requests perfectly along the eave, into the attic, and straight into my electronics closet with a clean, professional finish. I was previously with another provider whose service constantly dropped, so I had high expectations for both the install and the setup. Justin exceeded them. He was friendly, extremely polite, and very respectful of my property. He worked neatly, cleaned up after himself, and made sure everything was done right the first time. He even wiped down the attic door to remove fingerprints before leaving. I am OSHA 30 certified and have worked as a foreman, so I pay close attention to how people work. I could tell immediately that he was highly experienced and worked safely at all times. He used the proper ladder for each part of the job and rotated through three ladders, two extension ladders outside and one A frame ladder inside, which showed real professionalism and attention to safety. It is rare to get an installer who really listens, works safely, and takes pride in the quality of their work. If you get Justin for your install, you are in great hands.

We bought Giggle when they advertised 800Mb/sec, now it's 80Mb/sec. Ookla verified…read more Internet goes down every night 1a.m. resets at speeds 40Mb/sec. Throttling and shutting down. Thumbs down.

San Diego Broadband seems to be one of those local companies really trying to do right by their…read morecommunity. I've seen how committed the team is to helping people stay connected, especially in areas where other providers fall short. It's clear they care about service and take customer concerns seriously. That kind of effort deserves recognition. Cheers to the folks behind the scenes making it happen.

Outstanding reliability and customer service. They provide solid internet for a great price. Very…read morehappy with San Diego Broadband!

All around terrible company. The speeds are horrible. The…read moreprice is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received.

This is the worst internet company. The Employee/ owner or whatever he is Martin is terrible at…read morecustomer service and is rude to my family on the phone. The speed and connection is absolutely AWFUL. We pay over a $100 for internet. The proof of the speed is in the picture. Please refrain from this company Martin doesn't care about good service just your money for horrid internet that can't even load tv. EDIT: The passive aggressive response from Martin is just the cherry on top. To reply to your sarcasm, not that you deserve it of course we contacted the "facility" and it's just the internet you provide is garbage. Us and our other family members are already changing Internet providers. We have EVERY right to post a review. We don't need you to contact us anymore. It was a terrible experience both through you and through the service provided.