24 hours later - Happy owners of a new Prius V Two…read more Had a great experience shopping at Maguire Toyota. Ryan Salino, the gentleman that greeted me, was very helpful and willing to take the time to explain the dealership policies and the great level of care that they take to ensure clients are satisfied with their purchase (3 days return policy, financing selection and 3-day possible change, not working for commission, lowest advertized price possible (no haggling), etc.). I initially went to the dealership simply to have a look at a used Prius V Two that was advertized on their website, but after discussing with Ryan and seeing the great incentives that Maguire was offering on a specific new Prius V Two, I took the latter for a test drive in the surrounding countryside and loved it. My wife and I ended up visiting the dealership again the next day where Ryan walked us through the processes (insurance, financing, extra protection, etc.) and, a few hours later, we drove away in our brand new car! Excellent experience - we will recommend to our friends!

Maguire isn't a dealership. It's a lead-farming operation disguised as a dealership…read more I called ahead to ask about a test drive and was told, "Just come in." No name, no appointment needed. When we arrived, there was no receptionist, no welcome, no engagement--just a showroom full of sales staff glued to screens. No one looked up. It felt like walking through the Borg Collective--if you're not pre-scanned or tagged by their system, you don't exist. Eventually, I politely asked a salesperson (who was texting at her desk) if anyone could help us. She scolded me for interrupting her texting. Not a joke. When someone finally did help us, she launched into a checklist-style interrogation--what trim? who did you speak to? how much can you afford?--before even offering a test drive. She actually said: "We just want to make sure that if you fall in love with the car, you can afford it." I half expected her to hand me a feather boa and call me Vivian from Pretty Woman. I told her we'd already done the research, knew what we wanted, and just needed to sit in the vehicle and drive it. She didn't like that. We didn't fit the script. She got visibly irritated, tried to talk us out of test driving more than one trim, then left the desk without a word. Just walked away. We left. Later, a "manager" called. She sounded young, inexperienced, and totally unaware of what went wrong. She defended everything, including the texting salesperson, saying I had interrupted her. Her version of an apology was an excuse. They don't see a problem because they don't care. Their whole model is built around trolling the internet for leads and jamming people into a rigid, impersonal sales system. If you don't cooperate with their funnel, you're not worth their time. Maguire isn't set up to sell cars to people--they're set up to mine online clicks and process you like data. They're not interested in relationships, needs, or experience. They're fishing for suckers, not building trust.

I think the practice of withholding labor fees from price quotes on repairs should be illegal. I…read morebrought my Subaru to Maguire this week to get one of the seat belts fixed, because its was twisted and stuck. The person at Maguire told me they could fix the seatbelt, but they also recommended that I change out the air filters. I knew the air filters were unnecessary, because I just had the car inspected at Midas, and they didn't mention anything about the filters. But the Maguire people said they would do it all (seatbelt + filters) for $135, so I figured it was worth it just to get it fixed and get out of there. I made sure to confirm the price, saying, "$135 for everything?" The person confirmed, "$135 total." Here is what they ended up charging me: Labor to untwist the seat belt: $100 Cabin air filter: $32.35 Labor to replace cabin air filter: $45 Engine air filter: $36.25 Labor to replace engine air filter: $40 Total, including tax: $273.78 Is it unreasonable to assume that "total" includes the price of labor? It felt very dishonest to me. I'm giving two stars instead of one, because they did fix the seat belt at least, which Midas wasn't able to do.

Purchased a 2025 Subaru Outback yesterday. Our sales rep was Chris Merilahti. He was excellent to…read morework with. We did the test drive. He answered all my questions. We got a tour of the facility. Set up appointment for first oil change. He contacted my car insurance company. The actual buying of the car happened quickly compared to my previous experience in purchasing a vehicle. Very pleased with the service Chris provided.

I'm almost at a loss for words for how pleased I am with this dealer for service. Treated me like a…read morereal human being. And they honored the first free oil change even though we're from out of town. Well guess what...you've earned my business for our next Honda purchase, and I'll be spreading the word. You all are doing something right. Truly made my day.

I worked with Jeff Philip at Honda of Ithaca to purchase a new car Dec. 2025. Jeff was…read moreexceptional. I highly recommend Jeff.

I have to say we have taken all of our cars to Pritchards for inspections and repairs. In the past…read morefew years with warranties we have had to take our cars elsewhere - like local Subaru dealer and were astonished that they tried to tell us work that was needed on the car that IT DID NOT NEED. Took it back to Pritchards after having the recall work done and had Pritchard's go over the car thoroughly - Whew - glad we did. Not only did they tell us what we did NOT need to do they also told us what we needed to do at a substanally lower cost almost $1000 less (!). I trust what they tell me and feel assured they will not tell us to do more work than we need on our cars.

We have been taking our cars there for about 2 years. They have the best service! They are honest…read moreand do not try to sell what you do not need. They also are reasonably priced!

We recently bought a car through Bill Card at Automotive Consultants in Ithaca. I have never felt…read moreso taken care of in a car buying experience! Every step of the way, we felt very confident that we were getting the best deal and the best customer service. We learned so much about the car buying process, which was very helpful especially during these uncertain times when every industry is affected by Covid. It's a priority of his to get his customers a quality, reliable car, and he makes sure of that. We knew we weren't going to get the run around, or risk buying something that wasn't as reliable as it appeared. Bill is an excellent communicator and made us feel like we were his only clients. He made the whole process very smooth and easy, while getting us exactly what we were looking for. I highly recommend Bill Card and Automotive Consultants for your next car purchase! They will take care of you like you are family - which is a really great way to buy a car :)

Once again I visited Ithaca and immediately the tire pressure warning lights popped up on the dash…read moreof my 2019 Audi A5. Apparently I visit Ithaca only when there is a massive cold snap that causes problems for tire pressure monitoring systems. Again, I reached out to Audi Ithaca to see if they could help, and once again they were awesome. They checked all the tires, reset the Audi interface, and had me on my way in 10 minutes on a Saturday morning. Nice people.

I have prepaid maintenance included in my lease and scheduled a Saturday appointment @ the nearest…read moredealership (Maguire Audi, Ithaca NY). The dealership sent me 2 email reminders to confirm my appt for the date and time selected. The dealership is an hour away from my home and these appointments are incredibly inconvenient to begin with. I arrived on time and as scheduled, only to be told by the attendant that they are not able to help me, as they are only doing Volvo service on this day. I was turned away without any assistance. I have 6 months left on my lease and will not be getting another Audi vehicle, because of this. I have 2 appointments with nearby BMW dealerships who are much too eager to help, why should I stay with this brand? I think this dealership dropped the ball and should be talked to about the way they do business and treat their customers.

I brought a 2001 Lexus last year in September since then I've been having so must trouble with it,I…read morepaid a little over 8,600 for it then come to find out the book value is only 1,500 I'm still putting money it

Purchased a 2010 Yaris 5-door in 2020 and the car has been perfect. Highly recommend Bob for his…read moreexpertise and focus on getting you a good value car.

I had purchased a brand new 2024 Nissan Sentra at Maguire Nissan of Ithaca, located in Lansing, NY…read morein August of '24. A week ago, I had my winter tires changed to my all-season tires, and went grocery shopping afterwards. When I got home, I noticed a scuff mark all along the body of my car. Thinking this may have happened at the dealership, I immediately drove back. I spoke to the General Manager, Brian Vorhis, who reviewed my video taped visit. It showed me driving away in an unscathed car. He said that it appears that while I was shopping, someone recklessly hit the side of my car with their shopping car. Since my car insurance has a $500.00 deductible, Brian suggested that it might be wise for me to stop by Maguire Chevrolet Cadillac Body Shop next door before involving my car insurance, to get an estimate of cost repair there first. I took his advice, and dealt with Edward Rogers, the Body Shop Manager. This gentleman took a look at the damage, and immediately said that it appears that the paint was scraped off, he would like to see if he can buff it out. And, amazingly, it worked! When I thanked him profusely, Mr. Rogers said "I always do the right thing by our customers", and refused any payment. Thank you, Brian Vorhis and Edward Rogers for your honesty, and excellent customer service! Monika A.

Terrible. Went with my son and as they were talking about the Extended Warranty, I gave my opinion…read moreof saying not to get it. Katie, Assistant Sales Manager, looked at me and said "Are you going to help him pay for repairs then? Took that as a snotty comment and basically none of her business. She talks too fast and when he was going thru the agreement with Victor, she went over and started scrolling it for him, bypassing paragraphs. She had her coat and purse in her hand so obviously she was ready to go home. They didn't have the Title when he went back to pick up the truck. The truck already needed a full transmission flush when he brought it back within a month of the purchase. Oil was low...why didn't they notice that when they did the flush? Now, the headlights just decide to turn off when driving at night. Even a local business said not to go there. I guess it's a known thing....

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and…read morealways have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.

Great service on my Infiniti Q60. The repair was quickly done, at a good price. The waiting area is…read morecomfortable and all the staff were very nice. My car was washed for free after the repair. I asked and found out they service all makes and models, I'll be bringing my other cars there. I highly recommend this place.

Where is the option for a zero review? I had purchased 7 autos over the years from this dealership…read morebut that has ended with my most recent experience this past week. When I contacted Michael Strobel to convey my concerns over their complete absence of basic professionalism via Facebook, his response? He blocked me and ran into the cyber closet to hide. No response from anyone there on a simple transaction request and not a lick of professionalism or ethics to be found in the lot...(no pun intended... yes there is... it is a pun) Stay away from this dealership... whatever they used to do that kept me as a customer is long gone... leadership comes from the top and so does lack of leadership; as in this case. See pics below for the rest of the story and note on the final pic that "Michael Strobel is not available on messenger..." He blocked me rather than doing the right thing and addressing the concern. FYI all.. not good business by any measure.

Do not go here to buy a car. We called 3x to confirm price and availability, and drove 2 hrs to…read moredealership and test drove car and completed all the paperwork. Less than an hour later, they cancelled the sale and said we had to pay $3,500 more. Don't fall for this scam. Please don't waste your time, gas, and effort to come to this dealership.