I booked an oil change with Patterson's last week. During the time my car was at the shop they let…read moreme know that one of my lights on the back was out and offered to replace it. I said yes, thinking the cost would be worth the time it would take me to go buy the bulb and figure out how to install it. The oil change with the bulb replacement was $160. If that wasn't bad enough when I got home I realized the light on the back wasn't even installed properly. I went back to the shop to get it fixed, something that took 30 seconds. This was insane to me. A task that they initially billed .3 hours for to take 30 seconds to redo told me I was being exorbitantly overcharged. I was able to get a refund on the bulb but I feel as though they thought I wasn't smart and didn't understand I was being scammed. Do not go to Patterson's! I will not be returning and nor should you !!

I have become a fan of this business. I have had extensive work done on my car , Control arms…read moreneeded to be replaced and they took fotos and showed me the deteriorating condition prior to doing any work. I've had brakes done and they gave me information to get a rebate. Mike Sealy is extremely honest and a great mechanic! I asked him to check several things as suggested by another dealer and he showed me that half of those were unnecessary. Elizabeth and Ruth are no ordinary receptionists, they are also well versed and actual mechanics themselves. The atmosphere is friendly, honest and positively a good experience.

First snow happened and my college kid got a nail in the all season tires. Grateful to the reddit…read morecommunity for suggesting Wilcox Tire. Good tires and brakes are everything for Ithaca's hills. AAA put the spare tire on. Wilcox patched the tire, put the spare back under the vehicle and put on the Bridgestone Blizzaks Snow tires. They were able to get the tires the next day and get them on the rims and balanced. Total cost was just under $1k, but these are the best tires on the market. Wilcox even gave a 1/2 off tire repair. They put the seasonal tires in the back of the car nicely wrapped in a plastic tire bag and said to come back in Spring to put them back on. Wish they had onsite tire storage, but found a small 5x5 storage locker at Bolt Storage for $20 a month in Newsfield, NY (20 minutes south of Ithaca and 1/2 the price).

I brought in a rim to WIlcox for their repair/straightening services. After a few days I was told…read morethat they couldn't straighten the dent. I received my wheel in the exact condition in which I left it--didn't even buff out the curb rash, nothing--and the bill was $545. They did mount a $200 tire as I told them too, because the wheel does hold air just fine. I paid it and left-- I wouldn't go back. They wouldn't even mount it for me because "the compressor was shut down."

We were very happy with the repairs performed on our vehicle. The communications from Geena were…read moreexcellent and the work was done on time. Very happy with the way everything worked, and can recommend the shop to anyone. Also, their office is clean and modern. it was a pleasure to be there.

Just had fender repaired elsewhere for a fraction of what Winks quoted. Winks estimate included…read moremany unnecessary repairs that exceeded value of car. Even if you have insurance, look carefully before committing to have work done there. There ARE other places that do collision repair, keep looking and trust your gut.

I aem a senior citizen while drivng back to our hometown, the car display reported tire required…read moreair. I was scarred and wasn't sure I could get home with low air pressure. It wasa real emergency and i was stressing. I happened to be driving by Teierno Automotive and stopped for assistance. The owner, John Tierno was extremely gracious and quickly assisted this senior citizen and checked my air pressure and filled the tire. I was so relieved knowing I would get home safely. I would like to COMMEND John for his outstanding assistance. John is awesome. Tony Watt

I can't recommend Tierno Automotive LLC enough! John has taken care of my car several times over…read morethe years, and I've always had a great experience. He's honest, fair, and extremely knowledgeable. He takes the time to explain what's going on without ever pushing unnecessary repairs. It's such a relief knowing I can bring my car somewhere I trust and know it will be taken care of the right way. If you're in the Cortland area and looking for reliable, quality service, I definitely recommend Tierno Automotive!

My husband and I recently purchased our third Volkswagon at Maguire Automotive. Colby excels in his…read morerole as a representative of the Maguire sales team. Colby is friendly, polite, and most importantly he has an awesome sense of humor. A sense of humor is essential when working with my husband. The Volkswagon Passat is perfect. We love the car and especially the color. Thank You Pearl Jayne.

They get the jobs done and they do it well. When I asked for tire rotation with my oil change, he…read moretold me my tires could make it through the summer but then I'd need new ones so he didn't rotate them. Honesty counts!

Amazing service on my brakes, quality parts and fair prices, I'll be back, also they have skilled…read moremechanics

Varna auto is a great little shop near Cornell University. I have several vehicles and have most of…read moremy maintenance work done here. They typically get me in right away. The mechanics working there seem top notch. The owners are friendly and I've never had an issue with the quality of work done there. When I leave; I feel like the work has been done correctly and I'm safe going down the road.

I brought my vehicle (Mazda CX-5) to Varna Auto because the brake warning light was on and I was…read moreunable to disengage the Electronic Parking Brake (EPB). After diagnosing the car, they told me both rear EPB actuators and calipers needed to be replaced. I approved the repair and paid $1,124. They later called and said the car was fully fixed and ready for pickup. However, when I arrived, the brake warning light was still on and the EPB was still not functioning properly. I immediately informed them. The next day, they re-examined the vehicle and told me the parking brake control module had lost communication and that they could not fix the issue. They referred me to a Mazda dealership for further repairs. In other words, after charging me over $1,100, the original problem remained unresolved. When the vehicle was returned to me, the brake fluid reservoir cap was missing. The reservoir had been temporarily covered with plastic, and I had to return the following day to obtain a replacement cap. This raised serious concerns about the level of care taken during the repair. I spoke directly with the owner, William Chen, who has been very unprofessional and dishonest throughout the process, about my concerns. During our phone conversation, I explained that I was disappointed and did not want to keep parts that did not resolve the issue. He initially stated that he could return the aftermarket parts (though not the OEM actuators). However, after speaking with someone else at the shop, he changed his position and said he would not return the parts or issue a refund. Overall, I paid for a repair that did not fix the problem and was then told to take the car elsewhere. Based on my experience, I cannot recommend this shop.

Matt was extremely friendly and knowledgeable. He greatly eased the headache of all the paperwork…read moreassociated with buying a car, explained everything clearly, and had my car ready ahead of schedule. I love my new-to-me Ford Explorer!

I bought a car from Cody and Matt, they are fantastic here. Easy, quick, and very hands on with…read moretheir work. I would highly recommend going to Matt if you ever need an affordable vehicle, that have new like quality. Can't thank them enough for their help with getting me my Crosstrek!