I had purchased a brand new 2024 Nissan Sentra at Maguire Nissan of Ithaca, located in Lansing, NY…read morein August of '24. A week ago, I had my winter tires changed to my all-season tires, and went grocery shopping afterwards. When I got home, I noticed a scuff mark all along the body of my car. Thinking this may have happened at the dealership, I immediately drove back. I spoke to the General Manager, Brian Vorhis, who reviewed my video taped visit. It showed me driving away in an unscathed car. He said that it appears that while I was shopping, someone recklessly hit the side of my car with their shopping car. Since my car insurance has a $500.00 deductible, Brian suggested that it might be wise for me to stop by Maguire Chevrolet Cadillac Body Shop next door before involving my car insurance, to get an estimate of cost repair there first. I took his advice, and dealt with Edward Rogers, the Body Shop Manager. This gentleman took a look at the damage, and immediately said that it appears that the paint was scraped off, he would like to see if he can buff it out. And, amazingly, it worked! When I thanked him profusely, Mr. Rogers said "I always do the right thing by our customers", and refused any payment. Thank you, Brian Vorhis and Edward Rogers for your honesty, and excellent customer service! Monika A.

Terrible. Went with my son and as they were talking about the Extended Warranty, I gave my opinion…read moreof saying not to get it. Katie, Assistant Sales Manager, looked at me and said "Are you going to help him pay for repairs then? Took that as a snotty comment and basically none of her business. She talks too fast and when he was going thru the agreement with Victor, she went over and started scrolling it for him, bypassing paragraphs. She had her coat and purse in her hand so obviously she was ready to go home. They didn't have the Title when he went back to pick up the truck. The truck already needed a full transmission flush when he brought it back within a month of the purchase. Oil was low...why didn't they notice that when they did the flush? Now, the headlights just decide to turn off when driving at night. Even a local business said not to go there. I guess it's a known thing....

24 hours later - Happy owners of a new Prius V Two…read more Had a great experience shopping at Maguire Toyota. Ryan Salino, the gentleman that greeted me, was very helpful and willing to take the time to explain the dealership policies and the great level of care that they take to ensure clients are satisfied with their purchase (3 days return policy, financing selection and 3-day possible change, not working for commission, lowest advertized price possible (no haggling), etc.). I initially went to the dealership simply to have a look at a used Prius V Two that was advertized on their website, but after discussing with Ryan and seeing the great incentives that Maguire was offering on a specific new Prius V Two, I took the latter for a test drive in the surrounding countryside and loved it. My wife and I ended up visiting the dealership again the next day where Ryan walked us through the processes (insurance, financing, extra protection, etc.) and, a few hours later, we drove away in our brand new car! Excellent experience - we will recommend to our friends!

Maguire isn't a dealership. It's a lead-farming operation disguised as a dealership…read more I called ahead to ask about a test drive and was told, "Just come in." No name, no appointment needed. When we arrived, there was no receptionist, no welcome, no engagement--just a showroom full of sales staff glued to screens. No one looked up. It felt like walking through the Borg Collective--if you're not pre-scanned or tagged by their system, you don't exist. Eventually, I politely asked a salesperson (who was texting at her desk) if anyone could help us. She scolded me for interrupting her texting. Not a joke. When someone finally did help us, she launched into a checklist-style interrogation--what trim? who did you speak to? how much can you afford?--before even offering a test drive. She actually said: "We just want to make sure that if you fall in love with the car, you can afford it." I half expected her to hand me a feather boa and call me Vivian from Pretty Woman. I told her we'd already done the research, knew what we wanted, and just needed to sit in the vehicle and drive it. She didn't like that. We didn't fit the script. She got visibly irritated, tried to talk us out of test driving more than one trim, then left the desk without a word. Just walked away. We left. Later, a "manager" called. She sounded young, inexperienced, and totally unaware of what went wrong. She defended everything, including the texting salesperson, saying I had interrupted her. Her version of an apology was an excuse. They don't see a problem because they don't care. Their whole model is built around trolling the internet for leads and jamming people into a rigid, impersonal sales system. If you don't cooperate with their funnel, you're not worth their time. Maguire isn't set up to sell cars to people--they're set up to mine online clicks and process you like data. They're not interested in relationships, needs, or experience. They're fishing for suckers, not building trust.

We recently bought a car through Bill Card at Automotive Consultants in Ithaca. I have never felt…read moreso taken care of in a car buying experience! Every step of the way, we felt very confident that we were getting the best deal and the best customer service. We learned so much about the car buying process, which was very helpful especially during these uncertain times when every industry is affected by Covid. It's a priority of his to get his customers a quality, reliable car, and he makes sure of that. We knew we weren't going to get the run around, or risk buying something that wasn't as reliable as it appeared. Bill is an excellent communicator and made us feel like we were his only clients. He made the whole process very smooth and easy, while getting us exactly what we were looking for. I highly recommend Bill Card and Automotive Consultants for your next car purchase! They will take care of you like you are family - which is a really great way to buy a car :)

I have to say we have taken all of our cars to Pritchards for inspections and repairs. In the past…read morefew years with warranties we have had to take our cars elsewhere - like local Subaru dealer and were astonished that they tried to tell us work that was needed on the car that IT DID NOT NEED. Took it back to Pritchards after having the recall work done and had Pritchard's go over the car thoroughly - Whew - glad we did. Not only did they tell us what we did NOT need to do they also told us what we needed to do at a substanally lower cost almost $1000 less (!). I trust what they tell me and feel assured they will not tell us to do more work than we need on our cars.

We have been taking our cars there for about 2 years. They have the best service! They are honest…read moreand do not try to sell what you do not need. They also are reasonably priced!

No, I promise with my Nissan rogue and I came here and I bought it through Carvana and they seem…read morealmost offended that I brought a car to a Nissan dealership to get service that came from Carvana and I just thought they were rude. They're very very cutting me off And I actually went back so I can speak to someone in person. I got the same girl she was very rude. Her tone is bad like who knows I might've wanted to replace my car and get a brand new one you know and she probably just lost that sale. Is this other guy in the service department had to come in and save the day when he saw how she was talking to me so he actually came by got up out of his desk and approached me like a customer with generally concerns and I appreciate that but the woman who is in front man she probably kill sales for this place cause honestly I was going there to buy a new car if I couldn't get my current one fixed, cause it was a transmission. But honestly, I was done before the guy approached but I appreciate him coming over at least. Most people tell me not to go here because they're a monopoly here and exert leverage on customer. Yeah I would go out of town as advised to me.

Once again I visited Ithaca and immediately the tire pressure warning lights popped up on the dash…read moreof my 2019 Audi A5. Apparently I visit Ithaca only when there is a massive cold snap that causes problems for tire pressure monitoring systems. Again, I reached out to Audi Ithaca to see if they could help, and once again they were awesome. They checked all the tires, reset the Audi interface, and had me on my way in 10 minutes on a Saturday morning. Nice people.

I have prepaid maintenance included in my lease and scheduled a Saturday appointment @ the nearest…read moredealership (Maguire Audi, Ithaca NY). The dealership sent me 2 email reminders to confirm my appt for the date and time selected. The dealership is an hour away from my home and these appointments are incredibly inconvenient to begin with. I arrived on time and as scheduled, only to be told by the attendant that they are not able to help me, as they are only doing Volvo service on this day. I was turned away without any assistance. I have 6 months left on my lease and will not be getting another Audi vehicle, because of this. I have 2 appointments with nearby BMW dealerships who are much too eager to help, why should I stay with this brand? I think this dealership dropped the ball and should be talked to about the way they do business and treat their customers.

We had an outstanding experience working with Brad. We enjoyed the previous S60, but our S60…read moreInscription is even better!

I'm almost at a loss for words for how pleased I am with this dealer for service. Treated me like a…read morereal human being. And they honored the first free oil change even though we're from out of town. Well guess what...you've earned my business for our next Honda purchase, and I'll be spreading the word. You all are doing something right. Truly made my day.

I worked with Jeff Philip at Honda of Ithaca to purchase a new car Dec. 2025. Jeff was…read moreexceptional. I highly recommend Jeff.

I brought a 2001 Lexus last year in September since then I've been having so must trouble with it,I…read morepaid a little over 8,600 for it then come to find out the book value is only 1,500 I'm still putting money it

Purchased a 2010 Yaris 5-door in 2020 and the car has been perfect. Highly recommend Bob for his…read moreexpertise and focus on getting you a good value car.