I have shopped online and in person at Macys Walnut Creek for year which makes me extremely bummed to write this review. If my experience was about $100-$200 in merchandise I would let it go. Actually, I did in the past when having a bad experience with the Clarins line but.... My most recent experience was hands down the MOST DISAPPOINTING experience. I purchased a new bed, box spring and frame from them. The gal talked me into the mattress cover to ensure the "10-year warranty" would be valid. 2 days after sleeping on the mattress, we noticed uncomfortable lumps in our NEW BED so I called to let them know. The mattress inspector came by to inspect our bed and said our bed shouldn't be so lumpy for such a new bed and agreed it was out of the ordinary that the bed was in the condition that we received it. I then received a call from someone who had such a hard accent I couldn't understand 90% of what he was saying. Then I receive an email saying there is nothing defective with my new mattress. The customer service line has a 10+ minute wait time and it'll be easier to drive there to ensure a language barrier is less likely to happen. I'm hoping when I do that they will make this right since our new bed cost over $3,500. Next time I will purchase my bed from Amazon and I advise everyone to never shop at the Walnut Creek Macys if you expect a product to include customer service if their product is defective. Such a waste of money and disappointment. Since this, I have paid off my Macys card and will not spend another dollar there until they make it right. read more

Love this Macys! Not the craziness of going to the City and still great selections and brands! The shoe department is huge and well organized! The purse department has several of the high end bags and great selection as well! The china and kitchen department is wonderful and very well organized. Love that they still carry Waterford, Lenox and some Mikasa items! Large variety of coffee makers and kitchen appliances! Staff is helpful, friendly and knowlegeable! Parking was easy and close! read more

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Let me start by saying this is my favorite Macy's out of all of the Macy's in the East Bay. They have the best selections (I can always find my size) and excellent customer service. Unfortunately, customer service was very poor on Saturday, Jan. 15th. I went to the Dress Dept.'s Fitting Room to try on several items from the Clearance Dept. The Sales Associate followed me into the dressing room then said, "Excuse me. You can use that room, but take those things back. Don't put them on the rack." I was quite shocked, so I just said, "ok...". I did return the items to the clearance racks, but it was quite inconvenient. I have never had an associate tell me to return items to the floor at any store before. Although, I usually take things back if I was going back to the same area. Anyhow, the Fitting Room in the clearance area was closed, so the Dress Dept.'s Fitting Room was the only one open on that side of the store. I don't know if she was asking everyone to return things to the floor, or if it was just me. I did see her returning coats to the Coat Area later. I thought returning items to the floor was a part of a sales associate's duty. Either this person is new and wasn't properly trained, or Macy's Fitting Room policy has changed. I was quite put off by the whole experience. read more

Great customer service at Macy's in Walnut Creek, CA. Getting close to Christmas and most stores are a mess. You cannot find anything because all the clothes are all strewn together. Not the Macy's in Walnut Creek, everything is organized and well laid out. This store has been remodeed recently so it looks so much nicer then the SF store. I was impressed by the customer service I received from Edward, a personal stylist whose job is to help you find that special clothing item and to ensure it fits properly and looks great on you. I noticed he had a green sweater on from Michael Kors that looked fabulous and the right shade of green. I said that was the same sweater I was looking for myself. He helped me find my size and showed me some other fashion brands that could serve the same purpose. I tried on the sweater, looked in the mirror and thought fantastic. That is service at it's best and you know when you work with Edward you will be looking your best. 5 stars to Macy's for staffing talented stylist. read more

Macy's - Department Stores Near Me - Walnut Creek, California

Out of the entire women's floor - they have a small corner next to the "At your service" desk that is plus size. Half of those plus size selections are work out wear. If that's not a slap in the face I don't know what is. This fact leads to some of the rude people in there. Manager was wanting to help me by going online together and pick out a dress since they didn't have any in store, but the manager had a meeting so she passed down the duty. Long story short, manager had told this person to help me and she scoffed and repeatedly said there was nothing she could do to help. Someone took me and said that the particular woman is not nice and she's normally like that.. they helped me and I moved on. My husband was buying a suit and I wanted to pay both my dresses and the suit together. The person from the men's suit department stated we couldn't pay for it in the women's section. I told Trisia, the lady helping me, that the person didn't allow us. She said - that's not true. She's doing that because she doesn't want to lose her commission. Lo and behold, I go down stairs to retrieve my husband's suit and confront the lady and she tells me that she won't get commission. I get it; but I have my purchases upstairs - they can make sure you get it. And that's what Trisia did. She made sure that rotten lady got her commission. Geezus Macy's Walnut Creek. You're as bad as everyone says. On another note, ZOE and TRISIA were so wonderful. Thank you for treating me like a real person. Stay away if you're plus size, they're discrimination is present and upsetting. read more

I came in excited to shop . I went straight to the shoe department . Didn't see anyone for at least 10 min . When I finally did a Filipino short boy came out so I asked him if he could help me . He let out a big sigh and said I guess. I said OK thank you can I please have that shoe in a size 8 and does it come in a size 4. He says I don't know. So I asked can you look that up his response I don't know OK can I take that other shoe in a size 8 and his response was I don't know and his arms are crossed at this point so I said OK I see I'm bothering you I will not bother you anymore and then he walked away. So I walked out the store . I couldn't believe what had just transpired. Never going there again! Get it together Macy's . Yo can't charge what you charge if your employee's aren't even willing to do there job! read more

Last night my friend calls me. "What are you wearing to your birthday?" ... "I have no idea." "Well I bought this awesome dress at Macy's, they're having a sale. And I just called to make sure I don't one up you at your party." "I was ginna wear jeans, but I think I'll drop by tomorrow and see what they have." So not to be one upped, the next day I dropped by and found the most GORGEOUS green silk dress. I am so in love with it. When I tell people what I paid for it, their jaws drop. That's mainly why I shop at Macys, the price. My friend and I also dropped by the mens section later to buy cologne for her grandpa. Suffice it to say, my friend and I left smelling of men. read more

This five-star is for yesterday - 12/05. I needed to exchange a couple of shirts that I received for a birthday present. After I wandered around a bit, I saw Maria, who was working on folding some clothes. She proved very patient and helpful and we got things done eventually. When I return to Macy's, I'm looking for Maria. read more

This review is for Macy's online order pickup and returns area. I often shop online and then return the items I don't like in-store, and I have never had an issue. I never have to wait in line too long, and the process to pick up or return an item is very quick. Also, anytime I order an item and pick up in-store, it's ready very quickly! read more

This is my favorite Macy's to go, they have a section with a lot of ball gown dresses it is really nice and they always have a lot of sales. Shop at this Macy's It is very clean and the workers here are very nice. I like the set up and how everything is displayed. read more

Macy's - Shoe Sale - Department Stores Near Me - Walnut Creek, California

Pretty good selection of clothing for women and men. Associates are helpful and there is plenty of parking.

One of my favorite Macy's so beautiful and big! The shoes department is amazing and the best! Carlos the shoes manger and will make sure you are taken care of as a customer! I drive from far just to go here! 5 star service and product! read more

Macy's - Rose gold shoes! - Department Stores Near Me - Walnut Creek, California

I'm super surprised that they downgraded me from a "platinum" cardholder to a lower level cardholder because I didn't spend $1200 last year. And they made a big deal about it with a preliminary letter, then when I got my lower level card, they explained it too. I have spend so much money at Macy's over the last 50 years!!! I will never shop at Macy's again! How tacky to reduce your status and make a big deal about it in writing to the person ! Who manages Macy's? Also, no one wants to help you in the store. It is really despicable. read more

This place is messy. The clothes are not organized on the racks and the overall appearance was disturbing. But it was the service that through me off. I was just buying a simple pair of sunglasses and the cashiers didnt know how to ring it up. After two people, someone knew how and took forever because the other cashiers just kept talking. very unprofessional. After, she just handed me a cloth and a case and said oki here you go and just kinda left. is it too hard to ask for a little bit of courtesy and customer service? read more

I would rate a zero, but I'll give this Macy's 2 stars for variety. They have a great product variety here, the clincher is that you have to accept horrible service. Particularly in the "impulse" or makeup counters. There were literally four employees standing at the register chatting about music etc as I shopped the makeup stands looking for foundation. Not one of the approached me or even greeted me and I makes me want to shop anywhere else but here. Even as I selected my foundation and approached the counter it was intimidating because it felt like I was interrupting them! So uncomfortable. Such horrible service. You'd expect more from a store that caters to a higher end crowd. I wish Macy's employees were trained to actually provide service. read more

jen was amazing! had a question about a belt and she showed me so many options and helped me pick one out that matched my shoes! super sweet and one of the reasons this is my favorite macys in the bay read more

Oh my, where to begin. We went to look for formal dresses for a wedding back east. They have a lot of dresses, which is a plus. However, the department is a mess. Sizes all out of order, dresses here, there and everywhere. No organization at all. The fitting rooms were a mess, no attendants anywhere to help with sizes. The clearance rack was crammed so tight you couldn't get the dresses out. Hands down the worse Macy's department I've ever been in. These aren't cheap dresses and they're being ruined. The thing is, this is the 3rd time in a couple of years I've been here. I guess it wasn't a one time deal, because it just keeps getting worse. 3 strikes and your out. Bye bye Macy's Walnut Creek! read more

Three story tall maze is this place. I cant find out!! Hospital white walls and ceielings work well as designer offerings pop. Not satisfied with Mens department. Jeans are for example nothing special. For better offerings go to SF or buy online. Attached to the new big mall, but good luck getting out of here to find it. Free parking until early next year. read more

The only reason I'm taking the time to write a review is Christina in the lingere department in Walnut Creek, CA. I am plus size and she brought so many options it blew me away. I doubted anything would fit, but all her choices fit and I chose 3. I was also looking for summer pajamas and a lightweight robe. She quickly learned what I liked and I was pleasantly surprised I didn't have to go to 3 or 4 different stores to find what I was looking for. Thanks Chistina! read more

Wow! This Macy's is awesome! My experiences with Macy's from the Bay Area to NYC have been pretty "bleech", but whenever I have a great Macy's experience (like this one), I become a fan again... I went to the home department to pick up a bridal shower gift and the staff was super helpful: telling me what was on sale, which were the best deals for the money, and even offering to find a coupon for me to save more. In addition, they had almost everything in stock that was on the registry (as opposed to Newpark Mall Macy's in Newark that had none of it). Given that it's a relatively standard sized Macy's, I was impressed with the stock on hand. read more

I am sharing two contrasting experiences with Macy's bedding department (Walnut Creek & Union Square). I met Jazz at Macy's Walnut Creek. She was professional & patient and helped us choose sheets and a comforter for our new bed. She educated us about our options and was very attentive. Jazz attempted to order us some sheets that were in stock @ Macy's Union Square. Unfortunately she was unsuccessful because no one would answer her phone call. Why a modern company like Macy's doesn't have a better form of corporate communications is dumbfounding! I chose to go to Union Square on a Sunday and asked for assistance in the bedding department. After waiting ~ 10 minutes someone showed up and informed me the sheets were not in stock. I asked them to look it up on their computers a second time and she said maybe they were in the back somewhere. She took her fellow worker to search. After more than 35 minutes they emerged with the items. By this time there was a line of 4 disgruntled customers. This doesn't include the other half dozen customers who gave up and decided to shop elsewhere. Unlike my Walnut Creek experience, the Union Square staff were unprofessional and insensitive. If Macy's is to survive as a brick and mortar shopping destination in this competitive environment they need to provide a consistently high level of customer education and offer a positive in-store experience . read more

Well what do you know, the TAG watch battery ONLY lasted 1 month after it was supposedly replaced with a new one... WTF is wrong with MACYS and Corporate?! I am filing another fucking complaint for the Hayward Store. This is a bunch of bullshit & waste of my time! TO ALL THE CUSTOMERS WHO SHOP @MACYS: DO NOT BUY LUXURY WATCHES THERE! GO BUY THEM AT THE SOURCE IN-PERSON! read more

I shop at this location frequently for Ladies clothing, but I am getting to the point where I am tired of the selection, which looks like it's always the same except for occasional new items. I bought three Fall pieces that coordinate today, even though I usually wouldn't buy Fall clothes in July. I was pleased to be told that I get 25% off this transaction, as they were full priced new separates. That's the good part. The not so good was that when I first went in with a return, the tiny lady at the counter on the 2nd floor seemed annoyed to have to help me. Then I began browsing around for a long time and found a lot of things to try on, but then went to the large CS desk to ask them to hold the clothes for ten minutes so I could go to the restroom, and the nice lady said yes. Sadly, one of the big security tags on a long dress hit me on my big toe and hurt me, so I mentioned it to her. She confirmed what I said, and asked if I'm ok, and I said "no it hurts". I wish that she had offered to give me a way to report the injury from the tag, but then she at least then offered to take the pile of clothes on a rolling rack over to the dressing room for me. I thanked her, and was surprised at her kindness. When I was done trying on way too many items, I went to the counter and the other lady there rang up my sale. She was very kind, but (not her fault) my Macy's card was declined at first, so she had to call the credit #, so then I was a bit frustrated. Eventually it got ironed out and she was able to complete my sale. I spoke to the man on the phone at one point, and he was very tough to understand, but I had to try to be nice to wrap it up already. I was going to go over to the main counter after that to ask to fill out a form or something about my toe injury, but gave up for the day since my feet were in pain otherwise too from a condition that I have with numbness. Oh - I also at first, spoke with a few shoe associates, one of whom was friendly, the next seemed offended that I was just browsing and then when I walked over to ask a simple question about a certain brand, she acted like I was bothering her. I think that some employees would improve with better training and "present" management, and more staffing. I worked at a few Macy's on the other side of the country, many years ago...and it was super busy (I worked Holidays). I remember that we could rarely saw a manager to get any help when we associates needed them to show up, so I feel for them having to work solo at a counter nowadays. I liked having coworkers to make the time go faster. It can feel weird to only see ONE associate at a counter, plus, sometimes it feels like I'm the only person shopping there! I don't really expect sales help at Macy's anyway, I like to be left alone most of the time to browse and then buy what I like. They also should clean up the clothes racks, because some hangers are twisted together, items are in the wrong spot, blocking another rack, hanging off the hangars, just messy looking at least part of the time. It can get aggravating to have to spend 5 whole minutes looking at each tag to find your size, especially when the items are entwined with each other! Also, please vac the dressing room floors because it was very dusty/dirty and I was afraid to ever let my feet touch it. Grose. Also, I was given a room with a door that did not lock. I should have switched it to one with a lock. Sigh. So yeah, Macy's has some nice associates, but they vary with mileage, the stock could use fresh items weekly, clean up the displays, take some pride in your store, and hire more people! I may stop going in and just order online to save gas and frustration from now on. read more

Just left Macys and I would like to thank Perla for being kind and so informative if you guys are looking for a fregrance ask for perla.

To associate 71960985 in the mens department. Thank you for taking care of my son and helping him exchange the jacket. I don't know your name but he said you walked him through everything and really good care of him. Thank you thank you thank you!!!! read more

Customer Lifetime Value thrown away for $23.93. Tons of negative feedback to be provided in the future for $23.93. AMAZING how poorly trained people are in the Macy's Retail environment. My wife bought "summer" shoes a few months ago ....during the winter and never wore them until now....during the "summer". 1st time wearing them, walking from the shuttle to the airport door both heels were cut from the poorly designed shoes. Stickers are still in the shoes. Shoes have obviously not been used previously to the 40 steps she took. She took them off and put them in her bag for the rest of the trip. Thought it was a great deal...which is why she bought them. $23.93. Took them back for a store credit. Unfortunately our 40 plus years of business is not worth $23.93 at the Walnut Creek Macy's. Hey Macy's....we actually made a trip to your a Manhattan flagship store since we were such big fans and customers. Your Walnut Creek Store just killed that for $23.93. CLV. read more

Is there ever a day that Macy's don't have a "once a year sale"? Came in for some new dress shirts. However the Calvin Klein shirt I was looking for is not the same as the one purchased last year. The fabric is thinner and cheaper. I ended up with a whole new brand of shirts. The savings was 40% off of list. A good deal, but I couldn't imagine ever paying list price for these shirts. The service, well it is a little lacking. I had to walk all around the men's department for someone to check me out. What did I learn today? Want something from Macy's and it isn't on sale? Wait a couple days and then it will be. read more

Terrible customer service, you might as well shop Wal-Mart. And forget about asking for help, the floor is understaffed and the staff does know the products carried in the store. No one is ever in the dressing rooms, so it's best to bring multiple garments if unsure about size. The store is an absolute mess, clothes all over the floors and dressing rooms. The 3 stories of floors are difficult to navigate, cluttered racks everywhere, not to mention the sea of discount racks. Macy's is a relic, their reputation for outstanding quality and service is of the past. For a quality department store on budget, Kohl's and Target are a better bet. For unique brands, products and exceptional quality and customer service, go to Nordstrom's (for luxury goods, try Neiman or Bergdorf Goodman). read more

Your employee Hanne Jeppesen is a nightmare. The WORST customer service and a total joke of ineptitude and combativeness.

Granted, this may not be the best Macy's as my heart will always be tied to the Stoneridge and Valley Fair Macy's, however, upon being dragged here dress shopping on Friday and Saturday, I fell in love with a pink Ralph Lauren dress, that I HAD to have! I checked online first thinking I could just find it there but go figure, they didn't have the dress online. So on Saturday I went back and tried it on, fell even more in love with it and put the dress on hold, being that it was a $200 dress, I figured I'd better ask my mom to help me on this purchase, being she gets a Macy's discount and all. On Sunday we return to pick up the dress, mom in tow, with coupons and a gift card. For those of you experianced Macy's shoppers sometimes you cannot combine gift cards, coupons and employee discounts on one bill. But to our surprise the lady helping us hooked it up! She tried all the different coupons available, knocked off 15%, then in a separate transaction she credited my $50 gift card, so that and add in my mom's discount and the dress probably only cost us $100, yay! 5 happy and content stars here for what seems like rare quality customer serivice! read more

First time in the store since March. There were some great deals on bedding and linens. Store had sparse salespeople but they were helpful and nice once you found them. Glad they are back. Bathrooms needed a little help and it was before noon, so they need more cleaners I think. read more

Man, people love to b*tch and moan, don't they? Okay, Macy's isn't a "luxury" department store like Nordstroms but you can find quality merchandise and good sales. I've purchased everything from tuxes, to suits, to shoes, to gifts (cosmetics, housewares) at this store, which is by far the best one in the East Bay. I've found the staff to be helpful (of course, with some variation) but overall they've been pretty good. Give this store a try. Patronize brick and mortar stores instead of Amazon before retailers become a thing of the past. read more

This Macy's is huge! So if there is something you are looking for you are sure to find it here. Plus parking is so easy. Just use the parking garage that is attached to it. The first hour is free and walk right from the parking lot into the store! I am a bargain lover. This Macy's is great to find expensive brands at cheaper clearance prices. So you can have the high end look with a low end budget. That's a deal in my book. The place is always clean and the cash registers are always manned. So the lines are pretty short! You could have a short trip theoretically if you don't get distracted by the racks of clothes! Another great thing about this store is the starbucks inside on the bottom and its location near loads of different restaurants. read more

By far the best Macys in the area. Came yesterday to make a return and was told i could not make a return without tags? Well that was a LIE! Thank god i ran into a woman who happened to be the manager. She quickly helped me and told me it could be done since i had receipt and my macys credit card. Love the remodel but i have had multiple poor customer service experiences with the sales associates. The manager was great, though! Organized store with higher quality brands. read more

I was shopping for a bra today and as luck would have it, Tatiana was working today. To set up this story, I need to fill you in. I've been shopping for a few weeks and nothing seems to fit well. I tried on about a handful of bras at Macy's today and was about to settle on one and then saw a measuring tape in the fitting room. So I went to the registers and asked if I need an appointment for a bra fitting. Tatiana was busy ringing up customers and she found someone else to run the registers and came to help me. She made the whole process so easy. I have been wearing the wrong size for so long. I've been fitted before but either I wasn't fitted correctly or my size has changed. Oh well, I'm feeling so much better now and the fit is so much better. Call Macy's and make an appointment with Tatiana!! She'll also show you how to adjust by holding the cup and lifting your breast after you put it on too! Thank you Tatiana!! read more

Macy's is a great place to shop. Nice energy and presentation. The clothes and shoes are cheaper than Nordstrom"s. But I like their prices. Much better deals here and still the same items for the most part. But of course they have different items. read more

I needed some help with choosing some makeup to cover up small tattoos but the lady working at the Mac department was very disrespectful ignoring me when I asked her for help pretty sure she was racist. read more

Went in to return a couple of shirts. The first lady I spoke to on the first floor said she couldn't return it and I needed to go to a cash register in a clothing section, the second lady on the first floor told me to go to the suit and fine clothing section and then that person told me to take it to the second floor. When I went up to the second floor I went to the cash register directly in front of me, near the exit doors above the jewlery and fragrance secrion. The younger girl there was fairly rude or stuck up and told me to take it to the register on the opposite end of the store. The final lady was really nice and returned the clothes no issue, but the others had really irritated me since we spent almost a grand on clothes and had to go through a fair amount of time and issues to return. I think the "last nail in the coffin" was that a friend of ours, who works at another local macy's, informed us since it wasn't a specialty clothing all registers or sections should and could have done the return, especially the men's clothing section. Our friend also informed us the people most likely were either on commission and didn't want to waste time and/or the people were just being lazy. This store used to be fairly good, within the last 6 months or so it seems to have gotten bad with customer service, staffing and stock facing. There are still great employees, just hard to find them (I'm assuming due to low pay, i have overheard an employee explain that they dont pay well). It has become easier to shop at walmart or stores like khols. Atleast at those stores I don't get the walnut creek attitude and I can return my stuff at the front. read more

My wife had a birthday coming up, and I knew she wanted a new bathing suit, so I went to Macy's to see what I could find. It may not sound like much, but it was a big trip for me because I recently got a hip replacement, and it was one of my first times walking around on my own since the surgery. I went up the escalator to the women's department with no problem. Before I even reached the top, I saw the perfect bathing suit! There was no need to keep looking; this was the one! Unfortunately, they didn't have the correct size. I was disappointed. But a nice sales lady, Mariella, helped me order the right size to be sent to our house. She did an excellent job, and I was impressed with her helpful service. But what really impressed me occurred after we had said goodbye. When I got to the escalator to go down, I just froze! It was moving so fast! I was afraid to get on it! Mariella must have seen my hesitation because the next thing I knew, she was at my side, offering me her arm. With her to steady me, I was able to step confidently onto the escalator, and we rode it down together. It was a true act of kindness on her part and much appreciated. Now, I just hope my wife likes that bathing suit as much as I do. read more

For the record, shopping is not my most favorite activity. The less I could do of it, the better. I do like Macy's because of their vast selection and a large clearance section. If you are looking for good deals and have time to scan through racks and racks of stuff, then come to clearance because there are some great deals. At the 11th hour, I was looking for a white dress for my parent's 50th anniversary party. After looking around the store, I ended up in the clearance section. There was a dress I found for $20 that was originally $138 dress. So, I bought it. Not my favorite and will not wear again, so spending the $20 for it was perfect. I found a register open that had no line, so I was outta there within 25 minutes. If you're looking for this Macy's, it's located at the Broadway Street mall. Customer service was good and the lady who helped me was super sweet and very informative about returns, exchanges, etc. If I am in need of a dress again in the future (when visiting the bay area), I will go there. read more