FURNITURE DEPARTMENT REVIEW: My wife and I went to the upstairs furniture department and we were quickly greeted by Suwanee. The floor is expansive, and there are plenty of style and color options for any room. Suwanee was polite, knowledgeable, and had great details about the furniture. We came with some preconceived notions around what we wanted for our living room, Suwanee helped clarify what we were considering and cemented our opinions. We walked out completely satisfied with our purchases. Having purchased Macy's furniture before I can attest to the quality and durability. I'd suggest you consider the extended warranty package, best part, they will refund the cost of the policy when it ends, for a future furniture credit, assuming you never made any claims against it. Thanks for a great experience Suwanee I'm looking forward to movie night and our new couch set-up, read more

This is strictly for customer service to resolve a shipping problem. Since when can't a shoe be SHIPPED TO CALIFORNIA??? Okay, so you call Macy's and you get forwarded to the . Philippines. I request a U.S representative. They tell me they can't, I insist I want a US rep. After a wait, I get a person who says they can help me, I ask three (3) times where am I calling before he tells me, the Philippines. These unproductive calls took me 30 minutes, attempting to call back again. Then, I call a local store. Lakewood at least attempted to look up the Kenneth Cole shoe . She offered a customer service number and you guessed it...same number I'd been calling. MACY'S ...I want to talk to a US rep! Do you have any of those? You lost a large sale. read more

Well, while my wife and I were happy with our experience in the store. It was after we got home that the problem arose. We had bought a 6 qt Martha Stewart cast iron pot that we were so happy to use it. The next day when we opened the box, we found out that not only was a returned item, but it was covered in a layer of grease, part of the inner enamel was chipped off, there were bits of food inside the pot, and on one side of the pot was a crusted on layer of food. Gross!! Does this store not check items before they put them back on the floor? I mean, all you would have to do was open the box to see something was up! I've never had an experience like this at any department store let alone Macy's. We'll definitely not be coming back to this location. read more

These are a pair of fairly strong Macy's stores in a big mall. There's a women's store and a men's/furniture store. Both have a good selection but inconsistent customer service. read more

I ordered a Dress from Macys this week. It arrived today and when I lifted it out of the bag, it reeked of body odor. Under the arms, it was vile. How can a store send something out like this? A Tommy Hillfiger design! read more

When did Macy's become such a dump? My BF went to Macy's for 2 reasons: 1. The price of his sports jacket dropped in price from $110 to $89.99, and I wanted to adjust the receipt and 2. He needed dress pants, and they had their Super Saturday "one day" sale I guess no one cares about the men, because crickets were chirping in their corner. No wonder men hate shopping! I grabbed a variety of pants for the BF, and had him try them on. In the dressing room, there was no "rack" to put your discarded clothes, so no wonder the dressing rooms look like crap! I was nice, and put back the pants that my BF didn't like. A sales clerk poppped her head into the dressing area, looked around (not actually stepping into the dressing area) and signed off the sheet saying she inspected, and cleaned out the area. LIAR!!! What a lazy clerk!! She didn't once knock on the dressing room doors asking to see if they needed help, nor did she ask for discards. Finally we made our way to the shoe department to pay. That's like 2 sections over, no where near the men's clothing. (No wonder people try to shoplift! Its a hassel trying to be honest and pay). I handed the sales girl the receipt of my BF's jacket and told her its now on sale, and wanted it adjusted. She said "I need to see proof". Uhhhh, Lady, the sale is from YOUR store, and so I said "Don't you have access to the internet?" A young man was using the other register and started searching the Macy's site for the jacket, and said "here it is: $89.99". The lady was NOT pleased about it, and began processing the discount, by taking back the jacket, "returning it", and retagged the jacket to adjust the price. Yes, its a hassel, but hey, it was a savings of $22.10... which basically covers 1/2 of the pants that we were getting. After we got the jacket adjusted, we rang up the pants. The lady did not want to ring it up, so she hollered for the young guy to come back, and he had to complete the transaction. Seriously, how come she couldn't do it?? Was she the manager on duty who doesn't work?? I don't shop at Macy's, and don't think I ever will. My BF seems to like this place, but I will stick to Ann Taylor Loft, or the non department store type stores for my clothes. Very disappointed in the service, and the way the store is managed. Even the dressing room was disgusting. I grew up at Del Amo, when this store used to be The Broadway. Now that was a classy department store. Macy's has run this into the dumps, and no wonder they need to offer "Super Sales" to lure suckers into their place. read more

Came in to return a cologne. Cristela helped us out, she was very rude and impatient, she never made eye contact. Seemed like the return was something she didn't want to do as if she was bothered by it. If you need any service I suggest you go someone else other than Cristela. Management please help her with her people skills. read more

So I saw an amazing outfit on my friend who had been to this location roughly 2 hours before me, and he had gotten a friends and family extra 30% off on the clothes. I drove all the way down on my Father's Day to pick it up, and try to purchase the outfit. Found it in my size and was ready to purchase it... until I noticed that they did not give me the 30% off for friends and family discount. I called my friend who had just bought the outfit and had him send me a copy of his receipt that clearly shows he got the discount on the exact same items less than 2 hours before me. The sale woman doubled down on her position and refused to give me a discount that CLEARLY was there. I called over a manager and she backed up her sales woman and told me that I was wrong and there was no discount. I showed her the receipt and she told me to go screw myself she was not going to give me the discount that my friend had gotten less than two hours before me. Macy's you clearly have hired racist representatives and they discriminated against me. I have been in customer service for 10+ years, this is not how you treat your customers or have your sales women treat the people who would buy from you. Worst company every, trying to preach unity and your own people discriminate who gets a discount or not. read more

I only buy my suits from Macy's because the quality is high and you get great value. When there is a sale going on...you can get an incredible deal. My brother and I went in to get him sized and look at some suits. Deshone took great care of us, got us sized, and recommended suits Even though we didn't buy suits on this day, she was not pushy and was genuinely invested in us and making our event special!! Thank you Deshone for being awesome read more

Del Amo Mall has been beautifully remodeled, but it looks like this Macy's is still the original way it was. In the middle of the mall, this place has been my go-to for makeup for years when I used to live in the South Bay, and I finally decided to come back to check it out when I was in town, because my sister-in-law had recommended Shiseido makeup. I booked an appointment for a makeover a few days prior over the phone and went on a Saturday morning to get it done. The Shiseido counter is a bit small and in the back of the beauty department, so it was a bit hard to find at first. I wasn't too impressed with the makeover itself, and I felt that the application was really thick and cakey. I did end up purchasing two products so I could try them out at home with a lighter touch later, and I had to ask if they had any promotions with purchase, as none were advertised nor offered to me up front. One thing I found interesting was that the girl at the makeup counter was doing double-duty at another counter, so she actually used another brand of makeup for my brows, LOL. Guess they aren't brand loyal there. They do offer Plenti points now, so I opened up a Macy's AMEX credit card to take advantage of 20% off my first purchase. read more

I had the best experience I've ever had at this Macys in the dress department. I should've gotten the sales associate's name, but she helped me find the perfect dress for the special event that I was going to. She kept pulling things for me, things that I wouldn't normally pick myself, and she'd have me try it on, go show other associates, and they helped me get the perfect outfit. I had so much fun which is pretty crazy since I normally don't have fun shopping. The women gave me tons of idea for my dress as far as accessories and makeup. They even recommended some people downstairs to help, in addition to a really good eyebrow person. I was able to use a coupon on a shawl that I got for my dress, and the associate tried to get me the best discount that was offered by the store. I normally like Macy's but I really love this one. They also have some really good inventory here. read more

I'm leaving a review for the men's cologne department. We were asked by a woman what cologne I was looking for. When I told her the name the sales women with gray highlights and a slightly younger woman than the one with the gray highlights giggled because that cologne was discontinued at Macy's and said I might be able to find it at Kohl's. I felt belittled by them with their giggle. On a positive note the sales woman Nancy from the men's cologne department has great customer service. She made us feel comfortable. She has great communication skills. We are definitely going back to buy a cologne from Nancy!!! read more

These people are a JOKE. I bought a jacket for my son and they forgot to take the sensor off. Being a teenager, he didn't tell me and then he outgrew it! Took it back to Macy's since it was never worn or used in any way-- still has the price tag on it with the Macy's sticker on it! They said they would not accept it back for a store credit , refund, trade in, partial credit or anything because it's been over 180 days! First of all, it's just a FEW days over 180, it's never been used and now it can't be, and I wasn't even expecting a full credit-- just let me get a discount on something that will fit him! After all, THEY forgot to take off the sensor and made this item un-usable! Asked for a manager, got Rhonda who proceeded to TAKE OFF YHE SENSOR for me--- great, thanks Rhonda, you're a lot of help! Why didn't the salesperson remove the sensor when I purchased the damn jacket-- wasn't that part of the sales process? Never again will I shop at this or any Macy's store , I just cut up my credit card after being an account holder over 30 years and will be sure to let everyone I know of this ridiculous experience. Another stop on my returns today? Nordstrom, in the same mall-- returned two items purchased WELL OVER 180 day's and got zero slack, just a full refund with a smile. Love Nordstrom-- Macy's should take a lesson in customer service from them. read more

I can't speak yet to the quality of the furniture i just bought because it's still so new, but the service I just experienced was incredible! Ed from the furniture department was so helpful and so sweet. He mentioned that he had been with Macy's for over 35 years, retired, and then came back to Macy's after eight months of retirement because he missed it! He was so personable and clearly knew a lot about the furniture he sold me. That guy needs a raise and a hug :) The furniture was delivered today, and even the delivery guys were so lovely! We just moved in to a new house, so we have had a lot of different deliveries come and go, and it just seems like there are a lot of scam artists out there right now, trying to just get more money out of you. These guys were on time, put the furniture together quickly and even gave me a tip on how to better install a head board onto our metal frame. Then I see a voicemail on my phone, and it was Ken calling to make sure the furniture arrived ok today and that if I need anything in relation to the furniture, call or email him at any time. Guys - he called me on a Sunday! Ken, if you're reading this - you are the best! Go to Macy's furniture at the Del Amo mall, ya'll. Worth it! read more

I bought a expensive mattress from Macy's and the delivery has been canceled twice without warning. I sit around waiting and no show. They took my money and I have nothing. I am ready to cancel my order but this was the one mattress that worked for my needs. Macy's delivery is HORRIBLE!! DO NOT BUY A MATTRESS FROM MACY'S. read more

BEWARE, when you think of buying Macy's brand jewelry, it is a complete waste of money, I purchased a diamond ring that is turning into less than the quality of the cheapest fake rings. The ring cost $1900, the diamonds are turning cloudy or milky, no one can believe that it is actual diamonds, I went back to the store to replace it, the manager wants to sell me a protection plan and force me to buy something that is 50% more expensive instead of apologizing for such terrible quality. This is such a shame for Macy's not to back up their products and on top of it, trying to rip customers off more. Never will buy any jewelry again, try Costco for way better quality and pricing plus respecting customers and backing up their products. read more

Macy's - Look how nasty the ring looks - Department Stores Near Me - Torrance, California

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I don't really like this mall or this macys too much bc everything is so confusing. But today Jenni at Bobbi Brown made my day! She really knows her stuff! She just transferred there and finally someone was able to match my color correctly! Thank God for Jenni! read more

I needed a suit for my son's wedding and we decided to try Macy's in the Del Amo Mall. They had a great selection and a sale for Calvin Klein suits!. William as our sales associate and he was great He helped with my suit, shoes, ties and belt! One of the best associates I have ever worked with in a clothing store. He has a great feel for fashion and is very attentive read more

Today February 17, 2019, I returned two items one was fine, clerk returned without complaint. The second item was an in-store clearance item, (it was a mug, the design washed away) she said they do not return past the 30 days. She returned it. But for the future I wanted to know the difference, (clearance item) she got nasty and said that even though the item was defective, that it was not Macy's fault, and that she did not have to return it (basically doing me a favor) I felt she was unprofessional and disrespectful, very ugly personality. Yes other customers were present. I smiled and said thank you, have a blessed day. I love Macy's, it's my go to store for my home and gifts. This was the first time I have ever had someone become this way with me. read more

Hi ladies...... Tonight I went into Macys on Hawthorne Blvd and my focus was finding a foundation for my wedding this Friday (4-07-17)!!!. I was helped by the amazing make up artist Melissa Nash!!!! She put together a great foundation mixture, concealer matching which high lighted under my eyes and brow bones. My transformation was very refreshing. Soooo ladies!!!, if you ever visit Macys at the Del Amo Mall ask for Melissa Nash! She's patient and very helpful for your make up needs and as a personal make-up artist enhancing you outer beauty!!! Thank you Melissa I love it!!! Muaaaa Love Monique Huizar!! 4-05-17 read more

Macy's - Department Stores Near Me - Torrance, California

I have significantly lowered my rating for this particular Macys because of how I was treated and what I encountered at the Home and Furniture store. A lot of the sales people here have really bad customer service now. It used to be very nice in every department you went to at Macys Del Amo. This past Black Friday week, especially Friday and Saturday. the lines and service was just a horrible mess to put it simply. The sales people here do not know how to organize the lines. Many times, you do not know where the line starts. Some rude people also just cut in line and fabricate that "I was in front of you" when in truth it is just a big lie. What makes it even more horrible is that there is only one register open in the cookware and service ware section and there is like 12 people in line with a lot of stuff!! What angers me the most is this sales woman with a lot of attitude in the cookware section. She is just downright rude to many of the customers including me. She sees a lot of people in line and she just walks away from the register and leaves one cashier to take care of the customers. Furthermore when a customer asks her to do something or for a gift box or extra shopping bag, she looks at you as if she's angry. She doesn't even say hello or smiles when a customer approaches her. The bathrooms I encountered in the Home and Furniture store is downright FILTHY and DISGUSTING!!!! In the ladies room, there was absolutely no toilet seat covers or toilet paper--fucking gross!!! I hope the Board of Health cites them!! I ended up just holding it. If I were the Board of Health, I'd declare those bathrooms not safe for human use!!! The woman's clothing and beauty department or store which is the original Macys where the old Bullock's used to be is still superb service but the Home and Furniture store really needs a lot of drastic improvement. And that is why my rating is significantly lower!! read more

My daughter needed an item in the Intimate Apparel department, so we went to this Macy's. My daughter and I were given excellent customer service by Rebecca in the Intimate Apparel department. We were there for quite a while, trying to get the right size. My daughter tried on at least 20 or more items, and Rebecca was going back and forth getting the items. She was fantastic and made sure we were satisfied customers. Thank you so much, Rebecca. You are the best!! Good job, Macy's, for hiring her. read more

Went here today shopping for men's shoes. What a disappointment! Store floors looked worn out with some tiles cracked. Men's shoe department almost non-existent . Very few shoes. Salesperson looked clueless. Went to kohls next door and store was much much better. read more

Don't expect much from this Macy's! There are never any salespeople to assist you. I walked all over the store to buy something in the men's dept and found nobody. I did see 4 salespeople in the fragrance dept and asked if someone could possibly help me. They all scattered and one said she will ring me up. Turns out they think it's social happy hour in fragrance and have no care in the world to actually do their job! So don't expect to get any assistance in this ghost town...I only go here if I'm desperate read more

I was looking to get my wife a Mother's Day present at Macy's. I looked online and found the item I wanted was located at this Macy's. They had 2 in stock. I drove 11 miles and passed a couple different Macy's in the process. I go to the big Macy's and realize it's for ladies only. I need the men's and home store which is located a couple hundred yards away. I go downstairs and talk with an employee asking if they had this item in stock. I could not find the Kitchen Aide Belgian Waffle Maker I was looking for. The employee went in the stock room and could not find it. She called another store and they put her on hold for an extended period of time. Eventually, I ended up having it delivered to my house. I could have done that from home. Grrr! I did not have the Mothers Day gift I wanted for her on Mothers Day. Grrr! I am not happy! read more

Macy's - Department Stores Near Me - Torrance, California

My wife and I bought a couch from this location back in January, delivery promised by March...After numerous delays, the couch is finally delivered to the local warehouse 2 weeks ago, with delivery scheduled for mid August. I call the day before the delivery to find out what time the delivery will be made and come to find out that they cancelled the delivery to get re-authorization for the product we purchased back in January. No email, no phone call. Macy's customer service has become atrocious, I called the "customer service" call center and was told that we should have known to call and re-authorize and that it was our responsibility to reach out...not theirs. After being hung up on 4 times for asking for a supervisor, they finally connected me to a local supervisor who said they would try to expedite the delivery...needless to say I will not hold my breath. It is disappointing to see a company like Macys fall so far from the customer oriented company they once were. With service like this it doesn't bode well for Macys physical locations. They have lost a long standing customer over this debacle and show no interest in customer retention. read more

Macy's has always been a favorite store of mine. I like to shop for handbags, towels, shoes. I've enjoyed nice discounts on clothes, sandals, and jewelry. Everything is well made and not overly priced or too trendy. I always find something I like to buy. The styles they carry are the ones I like. read more

Let me say a very positive experience. Pedro was the salesman. He was very friendly and remembered us from years prior when we purchased something else. He went out of his way to make sure we were getting a quality sofa at a good price. We tried several and sat down and took our time choosing one. They custom make them. This is quality. They are made here in the USA. You have to wait around 6 weeks I would say. That's ok with us. The delivery guys were outstanding too. Their names were Rigo and Marcos. Very nice hardworking men. I could tell they enjoyed their job. The had it wrapped in plastic and were very careful with it. Macy's you are the best. Great sales great people and you make us happy. Thanks again p.s. we chose the Torrance Macy's at the Del Amo Mall. read more

I'm writing this a bit late but I wanted to take a second to thank Kawana for her help! She was absolutely amazing and went above and beyond to help me out during the Holiday season! There was an issue finding a christmas tree that I wanted to purchase and Kawana took the time to not only help me locate it but to contact others to figure out where the item was! She is amazing! Thank you so much for your wonderful customer service! read more

Love the location not a big fan of the split stores... and it's across the way to ... over all they have a little more variety then the one in Lakewood read more

This Macy's isn't as organized as other stores I've been too. I was not impressed. The clothing selection isn't very good and the store is big so you don't know where everything is. There is not a single service employee in sight. I checked all around and couldn't find anyone! I wasted a lot of time! I bought a dress in the end which was very highly priced. I won't come back here. read more

Don't expect a quick experience if you're picking up something that you ordered online. Ridiculous.

The customer service here is really poor. Had three different situations - two with furniture and one with a fitness watch. In all three scenarios, I was given the run around. I have been a loyal customer for many years, but that ends today. I gave some feedback to the people at the "At Your Service" counter about the situations. My final statement: I really hope "At Your Service" means something to you because there are other companies that are providing quality customer service experiences. Goodbye, Macy's. read more

This Macy's is clean and has a good floor plan, BUT I could not find a SINGLE person on Level 4 to help me. I circled the ENTIRE floor with my toddler, and there was literally ZERO employees visible. I went down to Level 3 and the SAME thing happened! I FINALLY found someone to help me after recircling around Level 3. I left in a bit of a huff. What a terrible shopping experience. read more

I enjoyed my shopping experience at this Macy's shoe department on all time favorite end of the season sale/clearance on selective item in store. My review is based on Saturday late afternoon when shopping for a date night in a overly crowed store. I stop by the shoe department and was greeted and help by friendly staff can't quite remember her name but it starts with A. The shoe department was crowed with women and sale racks where full of shoes. I would of thought shoes would be thrown everywhere but the team on duty are efficient and neat "excellent job staff".The Del Amo mall has made a come back on Macy's building with some remodel and new staging on all their departments that are more organize then before. The changes are great and finally be able to walk threw with minor contraction! read more

I grew up in Torrance and back in the day, this mall was the bomb. And the Macy's used to be Bullock's with really nice options. Then it was Macy's. It was still good. But I would have to say the last 5 years or so it just keeps dropping dramatically in the selection. I couldn't pick out something in the baby area if my life depended on it for a baby shower gift. Everything looks cheap. And the place looks horrible. Like a Ross store or something. Stuff everywhere and all disorganized. The women's dept has some good things. But for the most part, I'm not getting anything special there. I used to get incredibly cute dating clothes here. But that's been awhile. (especially since I've been married for 5 years - ha) I hope with the remodel that this place can reinvent itself. We need a good department store in the South Bay. read more

Well went here to pick up some item's the wife seen on sale and wanted.We went early to make sure the items were in stock and available and they were. But there was only one checkout open and the line was long and slow seems they scheduled most of the cashiers to come in at 1pm .Management Get your scheduling together it's the Holiday season read more

The geriatric sales women need to get themselves educated about fragrances if they're gonna work the fragrance departments there. Went in last night, was approached by an elderly sales woman at the Men's fragrance counter. I asked if they carried Pure XS Night. She asked who's it by. I said Paco Rabanne. And showed her a picture on my phone of the bottle and box. She proceeds to tell me " oh! That's been discontinued.". I told her it just came out THIS YEAR. If you absolutely must buy fragrances from Macy's avoid this one in Torrance. Those chicks are clueless. Go to the one further up on Hawthorne Blvd in Redondo. The sales people there know the fragrances pretty well. read more

I just spent over 250$ worth of clothes and the cashier by the name of Nicole was being super rude when speaking to me and other customers. Manager above her didn't even apologize. She is way too old and I'm pretty sure experienced cashier to be acting like this with customers. read more

Why do people even shop here? I was taking care of ALL of my Christmas shopping in one day. I was shopping for everyone on my list, and they all wanted very different things. After filling up my arms with different merchandise from different floors of the department store, I decided to finally call it quits on the fourth floor. The lady behind the register, who declined to share her name with me, glared at the array of items I placed on the counter in front of her. She then proceeded to tell me that I am not allowed to pay for different types merchandise in one department. Apparently they make commission off their sales, which I was unaware of, and I'm "taking money from Macy's sales people." I was completely caught off guard by her snarky remark. Not only was I'm embarrassed due to the fact that she, loudly, accused me of taking money from her coworkers; but I was also annoyed by the fact that she had the nerve to be angry with ME after I was the one who waited twenty minutes to wait in line to check out at a store. Ugh! I left all of my merchandise on her counter and told her that I'd rather spend my money elsewhere. This is not the first time that I've had a HORRENDOUS customer service experience at a Macy's. I highly doubt I'll ever be back. read more