The geriatric sales women need to get themselves educated about fragrances if they're gonna work the fragrance departments there. Went in last night, was approached by an elderly sales woman at the Men's fragrance counter. I asked if they carried Pure XS Night. She asked who's it by. I said Paco Rabanne. And showed her a picture on my phone of the bottle and box. She proceeds to tell me " oh! That's been discontinued.". I told her it just came out THIS YEAR. If you absolutely must buy fragrances from Macy's avoid this one in Torrance. Those chicks are clueless. Go to the one further up on Hawthorne Blvd in Redondo. The sales people there know the fragrances pretty well. read more

I just spent over 250$ worth of clothes and the cashier by the name of Nicole was being super rude when speaking to me and other customers. Manager above her didn't even apologize. She is way too old and I'm pretty sure experienced cashier to be acting like this with customers. read more

Great Macys-- only complaint is that the shoe department needs more help and they need to put aside their commissions b.s. and help customers when customers need help. one gentleman helped me the whole time and was awesome (I think his name is Manny?) but Manny got super busy and swamped, so much so that he dropped several boxes of shoes. I felt bad for the guy but no one else wanted to help his customers because of commission drama. This doesn't help us customers. Other than that, this Macys has an awesome women's department (a lot of the stores like Santa Anita & Fashion Island have sad, sad plus size departments) It's well-stocked and was empty when I went. read more

If only there was an option for negative stars!!!!!! Macy's HAS THE WORST CUSTOMER SERVICE IN RETAIL. I WAS APPROVED FOR A CREDIT CARD IN MID-JUNE AND DID NOT RECEIVE A STATEMENT OR MY CREDIT CARD. I CALLED TO CHECK ON MY ACCOUNT AND THEY ARE CHARGING ME A LATE FEE AND PROCESSING FEE. THE PHONE REPRESENTATIVES WERE VERY, VERY, VERY RUDE AND NOT HELPFUL. I WILL BE SURE TO LET EVERYONE I KNOW HOW AWFUL THEIR SERVICE IS AND NOT TO SHOP THERE. NORDSTROM IS THE WAY TO GO!!!!!! read more

I came here browsing for a suit. I didn't buy one, but I have to say, with the easy parking, the extra help I got from Terrence in the Suits section and the amazing sale they're having... this was one of the best shopping experience I've had. I know! I know! and I didn't even buy anything. Terrence helped me understand how suits are supposed to fit and what the different fabrics are supposed to be used for (different weather cycles and the different occasions you would wear each suit in). Thanks Macy's and Terrence! I'll be back with money next time! read more

Macy's Macy's Macy's. I love the one day sale, whenever I hear it on the radio or get an email reminder I make sure to go too get clothes or whatever I need. Today I went in to buy some khaki work pants, original price is 50, got them for half off! Walked out of there with three pairs of pants. I know you have a lot of patience when going through racks of clothes during a sale but I didn't feel like doing any of that. I usually just go in and get out with the things I need and not lolly gag around and just browse. I feel like it's a waste of time in my eyes. Everything in the store is conveniently located, but was a bit messy today most likely because of the sale. The workers are very nice and friendly, cash registers conveniently located around the store. There's two Macys so make sure to go to both. read more

This review is for the Home Section where they have bed covers, towels, small appliances, etc. I love the clothes/cosmetic section, but this home section always has AWFUL customer service. And it's sad because most family/friends has their wedding registry with Macy's in the home section. I went in to get 2 towels that were on sale. There was only 1 section with registers open, and there were 3 cashiers and they were all helping customers. There was only 1 customer in line in front of me, and I kid you not, we were in line for OVER 20 minutes. What the heck were all 3 cashiers doing for 20 minutes?! The lady in front of me timed them and her cell phone stopped timing at 20 minutes. When 1 cashier finally finished, the lady joked that the cashier was gonna leave; guess what? The cashier walked away, so we waited for another 5 minutes. WTH? I complained to the "manager" about the long wait, and he didn't even apologize. I wrote to corporate and I didn't hear back. Whatever, I just won't shop there for registry gifts anymore. read more

This location felt more like a discount store rather than a quality department store. Clothes seemed to be scattered in terms of department displays. There was no real direction of branding which made it extremely difficult to shop with ease. I don't recall seeing any visible associates in any of the departments in the event that I needed assistance. I know the shopping experience can be a lot better at this store but perhaps just not at this location. read more

I am reviewing the customer pick up section only. I've came to this area a few times already and every time the Macy's associate has been good and fast in getting me my items. The pickup area is all the way in the back of the store (Hawthorne Blvd side). read more

I like coming here I find all I need from shoes to dresses ,to kids clothing . They have good prices and good household items. What I don't like is you can never find anyone to help you, and when you finally find someone they have little or no information on items that are selling . Sad. I still enjoy coming here. Hope hinge get better and they don't find themselves like Sears Dept Store. read more

Soooo irritating that they employ people who are so freakin lazy....boot story no one...rushed down to manhattan beach Store to pick up a boot I already tried at the Del Amo store so I didn't bother opening the box or trying them on as I was in a hurry. I did however try them on when I got home they only had one boot in the box. Second-story I ordered another pair of boots online received the wrong pair completely,received an ugly pair of brown boots not even the right boots in the box! What happend to customer service?? It's so simple people!!! Make sure the right item is in the right box!!! Hopefully they don't have lazy relatives working at the Pharmacy counter can u imagine?? Wrong pill in wrong pill bottle!!!!!!!! read more

Macy's - Wrong boot completely!! Thanks macys!! - Department Stores Near Me - Torrance, California

SO DISAPPOINTED with the Women shoe dept. 11/17 came to Macy's to try on some Steve Madden booties. The sales lady who helped was super nice and got me 2 different booties to try on however, the second pair i WAS going to try on as soon as i removed them from the box they were visibly USED and RETURNED! The soles of the shoes were filthy, a small part of on of the booties rubber from the toe was missing!!!!! REALLY! How in the world did Macy's allow this return?? I was so annoyed by this. I just left and went to Steve Madden store and bought them there and paid $30 more but at least they were NEW. Macy's shoe dept please check the shoes before allowing a customer to return filthy, worn, used shoes and then placing them back on the shelf is disgusting!! Knocked off 3 stars for accepting used shoes 4 stars for the customer service read more

I don't like the mall or Macy I'm here due to a family member giving me a gift card. Good thing Macy is going downhill it's so confusing. Employees are slow and prefer talking than attending customers. read more

Be sure to open your bags and check your items before you leave the store when you have to do a curbside or in store pick up. I went in today (11/26/21) to pick up an online order but I got to my car and realized that one item (tetra power for Nintendo switch) was not placed in my bag. On my online account it showed that I had picked it up today. I went back to the store and the store associate who scanned my order talked to a lady I suppose was the supervisor and they went to search for my item. They both verified the number on the item and on the receipt and gave me my item. read more

Wow! Yesterday was the second time I have experienced OUTSTANDING customer service from BROOKE! Last week she assisted me with an on-line pickup in the men's department and yesterday it was a return in the women's department. Both times the lines were long and tensions were high. Brooke maintained her cool calm and engaged with every guest with a warm smile and friendly demeanor. She engaged with every guest making everyone feel important and special! Great job Macy's hiring FANTASTIC employees! BROOKE is at the top of my list! read more

Quite frankly, this place needs a major face lift. BUT what this place has going for it is space. Because the Mill/Del Amo Mall has two Macy's you're able to visit everything you want from couches to pens that look cool. They have it all. And if they don't they'll order it for you. My recent experience was my purchase of a Cole Hann bag. Originally I was planning on visiting a Cole Hann store, but I wanted to visit Macy's to see if I even liked it; and of course I did. It was the retail price, but I went there knowing that Cole Hann was rolling out the next line soon that the bag was going to be on sale on their website. Macy's said they'd honor that. And they did! Plus I went during the President's Day weekend and they honored both discounts. I couldn't have had a better experience in the finance department. Although, what I didn't appreciate was the fact that they don't take care of their products like they would in a Cole Hann store. Don't leave a beautiful bag out like that please, it's ruining the leather. read more

I received the best customer service from Lynette down stairs in the home dept! She was great! Sweet ...kind ..and VERY helpful! I wish all their employees were like her! I purchased a matress pad cover and am very happy with my purchase.! ------------------------------------------------------------------------------------- I had gone upstairs to the matresses..and was hoping to buy the extended warranty for the matress set I had purchased 3 days prior. (My matress had not arrived yet) My sales person was not there...this other guy starts to help me... when he pulls up my matress on the computer. ..after telling him my concerns about the warranty. ..he actually starts to say...this matress will sag..I said well its within my budget....then he says...we have other matresses that won't sag within your budget. ...I mean REALLY! JUST BECAUSE HE WASN'T MY SALES PERSON 3 DAYS AGO...HE'S GOING TO CRITICIZE MY PURCHASE? IS HE OFFERING TO HELP IN ANY WAY TO GET A BETTER MATTRESS? NO! ....so as he helped some other lady while I THOUGHT ABOUT what warranty I wanted ...I didn't want to put up with people like that. Went down stairs and was helped by Lynette. ..she was awesome! Ps. My matress arrived and so far so good! We love it! read more

went to macys torrance womes perfume.my wife was looking for a certain perfume and a hispanic looking sales lady approach my wife and my wife said that shes has a distinct allergy on most perfume and ask this sales lady if she has this specific perfume but she rudely told my wife " NO i sell that brand" which means that we have to patronized the only brand she sells. this is a absolute very poor customer service on macys company. this staff needs to be educated. read more

To the Chanel counter at Macy's Del Amo, accusing your customers of "grabbing" your products and being aggressive was unnecessarily rude, certainly not customer-friendly and even less professional. I understand there are protocols related to covid 19 and am happy to follow them but there were no signs stating to the restrictions. FYI, COVID 19 restriction does not preclude professionalism or politeness. read more

Excellent selection of jewelry, watches, shoes, apparels, cosmetics - fragrances etc. They always have great sales.

I have a love/hate relationship with this Macy's. Is there really a need to have TWO (or three counting the home/furniture section) in the same mall? Couldn't they put in a Nordies or something in the other location? I go here mainly to pick up my staples from their Philosophy counter but, I really loathe how the sales associates try to get you to buy other things or sign up for this or that while ringing up your purchase. How many times can one say no and still be polite? Just ring me up already so I can get on my way! Anyway, what I do like about this particular location (and I'm talking about the one nearest the food court) is the fact that they've started to sell Marc by Marc Jacobs handbags and anyone that knows me well enough knows that I love Marc Jacobs! ;) That in itself makes me forgive them for their pushy SAs. read more

Never again. Came for a men's return in the women's department because that's where I parked and was sent to men's for a ridiculous reason. Come to find out I could've returned in woman's. Then there are only 3 registers for the entire floor. Nice knowing you Macy's. Lowest stock rating in 5 years. Incredible decline! read more

Want to know why I don't shop at Macy's? Their customer service is horrible. Exchanged a shirt last night for a pair of short that were $10 cheaper. $69.50 vs $59.50 we had the receipt and spent approximately $200 of which $47 was a gift card. Instead of full $10 credit back we were going to get $8 credit back to debit and approx $2 on a gift card. Stupid had to make an issue before getting all $10 back to debit. Then they left the security tag on the shorts, no alarm as we exited, had to return back to store with receipt the next day and no apology to me the customer for having to come back to remove, no more Macy's that is why I shop at Nordstrom's. read more

First off, I love Macy's. I really do. Heck, I always come here when I don't know what to get for my boyfriend. That's exactly what happened this holiday year. I didn't know what to get him for Christmas and for his birthday which is only two days apart. I usually go to the Macy's in WLA, but since I was in the area, I thought what the heck. I can't go wrong w/ any Macy's. MAN I WAS WRONG. First I got him a really nice shirt for Christmas, and this I got it at a great deal and had no problems with. Then I went to the watch section to get his birthday present, and there were two watches I just fell in love with. The ladies at the counter were so nice helping me out (so OBVIOUSLY they knew I was giving the watch to someone special) and I was finally able to decide on the perfect watch. so far so good. Two days after Christmas I gave him the present, and he really liked it but this fallowed: "Baby, you didn't have to do much..." HUH?? I didn't understand what he meant by that until I saw the watch very closely... yes... THE PRICE TAG WAS STILL ON THE WATCH!!! I was speechless... Until then the day was perfect, but now I was so embarrassed, upset, humiliated, ...you get it. Yes, maybe I should have paid more close attention when I was wrapping the gift, but forgetting to take the price tag off a merchandise when you clearly know it's a gift??? Plus, they put the gift receipt (or a bar-code sticker) on the tag!! How can they miss the detachable price tag??? I do like Macy's, I will still shop at Macy's, but I'll be extra cautious when I shop here... read more

Mac Counter Makeup - Aldo is the best! Really friendly and did such a good job on my makeup! Would highly recommend

At the MAC cosmetic counter Shelly is the most helpful and kind MAC make up artist I have met!!! She was polite and helped me with everything I needed.. Out of all the MAC associates from any MAC store/counter she is the nicest. The rest are rude and bring horrible service. Thank you Shelly for the awesome help! =D read more

Was here looking for work shoes and did not find...HATE the mall my visit was short to avoid all the holiday crazy

Great service all the time. And am pretty happy with the one-day sales they have each year.

I shop online so frequently that I haven't visited this store in a few years. It is much better than the Macy's at the Lakewood Mall for sure (this is the closest Macy's to me). I appreciate trying on clothes in a dressing room where the store does NOT feel the need to watch you dress/undress. Who still does that??!!! Oh, Lakewood, that's who! The selection of clothes is completely different from what is offered at the Lakewood mall as well. There was many more items on the racks and more variety to pick through. The store was clean and despite other reviews, a friendly cashier rang up my purchase. Maybe management made some positive changes? read more

Macy's review huh? Man. Sales galore on almost every weekend so it's hard to decipher whether or not you are getting a good deal or just a regular deal. There are coupons all the time and the infamous 1-day pass that you can print out online or cut it out in the Saturday/Sunday paper. If you happen to want an item that isn't on sale one week, chances are it might be on sale the following week. If the sales clerk is attentive, then you can buy your item on presale. You just put your info down and they will hold your item in the back until the actual start of the sale when you can come back to pick it up and pay for it. Pretty sweet. Service is definitely hit-or-miss. Some are very helpful and attentive. Some just let you stand at the counter and go about their daily gossip. Some clueless clerks actually interrupt your transactions to talk to the clerk helping you because their business is obviously more important than ours. Go figure. Some people don't belong in customer sales. The one store that seems to be consistently good is the Home store above the Joann's. We registered here for our wedding 8 years ago and it was pretty seamless. Well, 5 years after we got married, we finally decided to use our nice silverware for a special dinner. (I know, right?) We found one of the pieces in one of the sets was wrong! Wuh? How did it get in the box? Anyway, we went back to see what we could do since it had been 5 years already. They were skeptical to help us at first but it seemed when we were alone with the lady, she went in the back and got us the correct piece from a loose set that she found. (This series was discontinued from their stores just before we came back) She threw it in the box and told us not to worry about it. We were happy and shocked. We left liking Macy's Home a little bit more. The worse departments seem to be the clothing departments. Never anyone to help at the ready. We always have to hunt someone down. Jeez. I don't understand. All in all, Macy's might monopolize Del Amo Mall but we will continue to patronize since it's close and we can get in and out very quickly if we have to. read more

Extensive area with all the level arranged orderly and jewellery arrangement looked very alluring.....Yes it is expensive but you really get what you pay for...They have restrooms located on the 3rd floor and water as well....I spent more than two hours shopping here and never felt bored......every level has something exciting and new .... take your own time to decide what you want...its nice that they are open half hour after close time for their customers........Some staff made us feel like we were a burden at eve hours of night (I can understand and I'm sorry it wasn't easy to come out) !!! read more

Macy's - Pretty little things - Department Stores Near Me - Torrance, California

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This Macy's is large, but it's split up into 3 different locations - north, south and home. Ugh! As usual, service is hit or miss. On a recent home store visit, I found the service to particuarly annoying. Would much rather shop one more notch up for better service. read more

I called in for a pair of shoes and the sales lady joy was very helpful! Although their phones weren't working for their department they found a way to make sure I was helped thank u! Very very happy read more

The Petites department is on the smaller side, there is a pretty large women's and dress section. A 'finer' clothing section takes up half of the second floor, all of the ways in the back. On the garage level the juniors and mens departments take up the entire floor. I like how there is a discount-discount jewelery section where you have to really dig through it but can come up with some ridiculous deals. Very large handbag section. Mediocre shoe and cosmetics departments. I am not too crazy about Del Amo mall but this Macy's does have good customer service. May be because it's older women working than teenage mall rats, who knows. In the middle of Del Amo mall is another Macy's (one of the buyouts years ago) and they do have a different selection of items. And at the other end of the mall is the housewares section for bedding and kitchen. read more

The worst customer service in my life and they scared my minor daughter into letting them in house to deliver new $4300 mattress set n left it like u c in pictures No such thing as white glove service they did nothing on the checklist but were honest n left it blank at my house at least The two things I stressed to sales man n he said he copied into order, was to call pls half hour to fifteen minutes prior to delivery and that as I had a shattered arm if they would pls put on the allergen cover on the mattress which their sales rep said they would as a courtesy bc of my disability. They of course wanted to sell me their mattress cover for several hundred as an actual warranty scam. Their own white glove checklist attached even says they will put on bed skirt n mattress protector. But some unnamed "Mgr" told my sales person when I called to complain that they would not be coming back today to correct the missing work, they wouldn't put on anything I didn't buy from them n they didn't know when they would come out. All these calls started when the delivery guys had just left my home 10 minutes after the delivery guys left st about 1 pm today. Plenty of time for a dispatcher to get someone over here today. So now I don't have abed to sleep on and it cost $4300 When I called the store general Mgr of course was told he's not in today n I said ok I'll speak to whomever is his back up and after being on hold for a long while was told o she is here but in a mtg for another 45 minutes would I like to call back? I replied no thank you I've had enough calls to you today your Mgr can call me when she gets out of meeting at 4:00 pm today. read more

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Stefanie the mngr in the Furniture & Mattress dept. turned me into a FAN! In the beginning, my purchase for a nice mattress was a disaster (long story)but she quickly took over & acted in a professional yet with genuine concern with the whole situation. . Stephanie turned my whole experience into a pleasant one. I was really impressed! Thank you Macy's. I also like this store and the Manhattan Village location coz' you can shop in peace, especially when there's a HUGE sale, you don't see people get Nasty & bump into each other. read more

This is strictly for the wedding registry and the staff in the home department. Future brides and grooms, please beware. We started a universal registry back when we first got engaged so we would be able to register at multiple department stores, given that we like different things from different places and we knew our friends/family liked to shop at certain places as well. I came in to exchange a knife set my fiancé's grandparents had gifted us for my bridal shower because they came so damaged and scratched like they had been sitting on display for the last 10 years (that was my first warning). Well when I went to exchange them for a new set or even a different brand but same price, the manager informed me that they had purchased these knives with multiple coupons and on a sales day. And I get it, I'm all about saving a dollar, and that's why I registered at so many different places so my loved ones could get the best price. BUT not at the price of me and my husband not actually getting an item we registered for or one of equal value. So before being at a price point of $99.99 dropped down to $39.99. Would they honor the original price that we registered for? Nope. That's strike one. Well I was annoyed, but accepted this without making a complaint and decided to splurge for us and paid the difference, which had the original price been honored I would have only paid $40 more for nicer knives, but instead had to pay $100. The manager asked where else I was registered at and I explained my universal registry (should have never told him) he then found it online, and took it upon himself without me mentioning or wanting him to do this in any way and added items I was already registered for at the other places and added them from Macy's! Fast forward a week later, and my fiancé's mom calls me to let me know I have double items on my registry. Some from Macy's, crate and barrel, and bed bath and beyond. I thought, "that's strange, I would never register for the same items at different spots" One of our big ticket items was purchased, which was exciting. But my stomach dropped when I saw that it was from Macy's. Well I go online, delete all the items that this manager added, come to find out someone else purchased us a toaster that we don't even need!!! I haven't even registered for a toaster at any other store cuz guess what, we have a perfectly good one and this manager just added random items. I go in tonight to exchange the stand mixer we got for a different color, and wouldn't you know. Item was on sale, AND they don't even carry that color anymore. All they could say was "there is a sale happening July 31st and you could get it for only 30 dollars more then what your guest paid" I don't want to pay 30 dollars more, in FACT I didn't want this stand mixer from you guys! What killed me even more, was I added a le creasuet braiser from Amazon for $300, this guy added it from Macy's for $499.99. Please take my advice from this review and NEVER register here. The last thing you need during the most stressful time in your life, is dealing with people like this. read more

I've just came from Macy's today feeling so terrible that I am Asian. I tried to buy gifts for my family and willing to spend money there. but there's no one help me they are just talking to each other and standing there. Even the annoying perfume lady totally ignored me and go talk to only American people. Such a racist place to shop in del amo torrance cosmetic area! read more

I was just browsing. But Eve made me feel welcome and didn't pressure me. I ended up with a full knowledge of Dior fragrances as well as the men's Sauvage and Women's Joy Dior. Thanks again Eve! read more

This review is for the MAC cosmetics counter. I had my makeup done there for the first time for my prom by Shelly. She is super nice and her work is amazing! She knew just what to do, my makeup was perfect! I got so many compliments from everyone! Even the other makeup artists at the store seemed to be always asking her for her help and opinion because she knows her stuff! Definitely going back again with Shelly! read more