I came through to the R.H Macy & Co jewelry store to get my engagement ring and other jewelry cleaned before my wedding. I met with Armine and she was super helpful! She made sure she got all the details down prior to working, such as what metals she was working with and what type of cleaning service I wanted. Needless to say the jewelry came out sparkling as if new. Not to mention she was very sweet and humble. I give Armine two thumbs up and recommend people to work with her, if they have any questions. read more

Shopped the furniture store on-line first, saw a few bedside tables on clearance that looked great in print, and went into the Del Amo Mall Macy's to see in person. When I couldn't find them, salesperson Stacy offered to help. She listened to what I was looking for and showed me their in-store options. None were quite right. I needed a specific size and color. She looked on line, quickly found tables she was already familiar with and thought would meet my requirements. The price was reasonable. Success! They arrived at my home a few days later. The delivery was on time and the men handling it were friendly as they carefully unpacked and placed them in my guest bedroom. They pointed out the USB ports that were discretely built in and I didn't even know were there. The tables were well made and of excellent quality. Thank you, Stacy, for your excellent white glove customer service. read more

Macy's - Bedside table - Department Stores Near Me - Torrance, California

I'm annoyed. I went to Macy's in the Del Amo Mall yesterday evening to exchange a Nike sweat suit ( hoodie and pant) for a different size, it was a Christman gift from my son. After talking with the young lady at the return counter, she instructed me to go pick out the correct size, and then complete the exchange. My son had sent me the original email with the order# and items listed. Well, I went to the area looking for the correct size I needed, but it wasn't in stock in that color. I eventually found another color in my size, and it was actually a color that I needed for an event this upcoming weekend so that was cool. I'm now packing to leave to go out of town for the event, while putting the hoodie in my suitcase, I noticed a small whole on the side. It looks like it could have been made by the sensor that was attached to it. I'm bummed! I don't have time to take it back (it was actually the only one in that size left) and I need it, and there isn't a Macy's where I'm going. The young lady that assisted me at the register was very professional and friendly but I think the sensor was the culprit when she removed it. read more

Macy's - The Nike hoodie - Department Stores Near Me - Torrance, California

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Wish I give a zero, me and my mom went back Friday shopping this morning, we went our separate ways to shop, I was in the kitchen department never was I greeted, or ask can I help you ? It's was really anyone in that area. My mom was in the shop department and she was never greeted as well, we both decided not to spend anymore here. This company definitely need to work on their customer service skills I will not be returning. read more

Anna In the men's department was so sweet!! She's great!! Got us signed up right away ! Smooth operation! Got a great suit at a hell of a discount! Thanks again ! You made us feel like VIP read more

The women's shoe department is the best. I went to get my mother a gift, and Letty was super helpful. Place was organized and the team is helpful from start to finish. read more

Terrible online and customer service. So very unhappy with the way things have gone downhill with Macy's. Completely unacceptable, poor selection and poor quality for the high end furniture. REMEMBER PEOPLE. THEY ARE COMMISSION DRIVEN. read more

I've had 4 experiences in the last month. I've only ever shopped here a total of 5 times. 15yrs ago for a mattress which I liked very much. It lasted 11yrs. About a week maybe we could have a go I came there for the first time in 15 years and I purchased a dress. It was a beautiful dress. I'm not a namebrand person doesn't really allow me. If I like the dress or item that's all it counts. It has made really well. That's all that counts well this was made very well and yes, it was a Calvin Klein. Price was wonderful. It was $39 down from $150. I was there today, looking for a small clutch purse to be an accessory for my dress. I guess I was in the mall at 9:40am and I saw the doors open. I wasn't really paying attention to the time and I walked right in to Macys, rather than snap at me and tell me that they're not open yet and to come back in 20 minutes, I was greeted by a very pleasant man named Junior. He allowed me to come in and browse the clutch purses with my service dog told me to not feel rushed and to take my time. Also told me to be careful because not all lights were on yet. And then at 10 o'clock, I will see cashier starting to come to their stations and if I was ready to purchase, feel free to walk up to any of the cashiers. It felt great. I walked to the elevators. He advised me to go down to go to the clutches there I found the table filled with tons of 30 to 60% off merchandise perfect for what I needed found a $50 clutch for $12 a $40 clutch For $18. I was able to bring it to.TyJae, a cashier in the purse department. He held onto the items as I enjoyed browsing other items until his register was ready and open at 10 AM. As soon as it was registered, he gave me a little wave and told me no rush. If I was ready that he was ready for me if not, feel free to take your time and brow some more. At the register, TyJae was great. He didn't pressure me for a credit card. He showed me how to add another 30% off. Saving me almost $6 more. Told me at any point I could come back and sign up your card and I would receive another discount on my purchase. Help me put my email in so that I would receive my receipts through email. It's been a while since I've enjoyed a shopping trip at a large chain store. I will definitely return. Yes some prices are a little high price but if you wait things out, you can get a really good deal. That's actually better quality and cheaper than target and even Amazon. I'm actually going to cancel my clutch that I purchased from Amazon and return it. I had a very hard time, not leaving with a bunch of different purses. The 20 minutes I saved by coming in early, helped me be able to get to two of my appointments that I had set up after the mall so I truly appreciate that little time that I was given. it allowed me to shop with my service animal so that I was left alone, which is a rarity people do not leave me alone when I have my service animal. They always want to come up and pet her all the time. have to leave stores because I can't be left alone enough to shop so this was a huge treat! Thank you Junior. I hope you have an amazing weekend ahead. read more

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Met up with salesman Jesse to go over some great new options for both queen and king size beds. This guy was sharp, dressed to the tea, super professional, kind, and went out of his way to show various price points, extras, you name it. I informed Mr Jesse that come February 1st, I shall return! Ask for Jesse on the third floor here at Macy's (mens and furniture toward the southernmost end of the mall) if your in the market for new beds, sofas, recliners for love chairs. read more

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This was such a weird experience! I just had to share it! We came in to exchange a ring that didn't fit my fiance and to exchange it for a different style. There were three ladies who saw us waiting but didn't try to approach. They just kept talking. Then my fiancée goes up to them and ask for help they all three start arguing with each other that they don't have keys and no one wants to be the one to help? Okay then the lady who had to stay is rushing us and being pretty snappy. It was all just a strange experience! read more

Macy's - Department Stores Near Me - Torrance, California

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My Bday is this August 30 (8:30 the significance of numbers is aka the ministry calling of supernatural) Saturday and I decided to walk the mall especially check out Macy's here today with my childhood bff M. Cohen. I don't shop at Macy's as often as my very wealthy banker owner Mom. I hardly come here because I have friends that I always buy stuff from since they always give me discounts and best services etc. :-D Today, I have to give 5 extraordinary stars each to sales associates team Christine Gibson-Briers, Rosio, and Matthew in the women perfume section. They are such refreshingly lovely people who were very helpful and informative. Very nice people that I just had to buy from. Wasn't going to leave without buying from them since their customer service was superb. Thank you so much for your assistance and greatness, Christine, Rosio, and Matthew! I shall be back! read more

The Macys Men perfume counter offers the best selection of men perfumes. The sales associates are very friendly and knowledgeable of your needs and fragrances . Salvador was great he walked me from the women cologne counter all the way to the men's side. That's what I call great customer service. The Men's store is beautiful and great selection of not only perfumes but men clothing. Macys have the best sales and offers. They also provide you with samples to make you try other colognes. They also have gift offers that are a great value as well. read more

Macy's - Salvador Camarena Macys Men cologne - Department Stores Near Me - Torrance, California

I like there selections very organized but I do not like that the store is divided into two stores and they are on end side of the mall so if you don't go to the right one you have to go a across the mall to get to the part of the store. for instance, the men's and furniture and appliances are in one store than women and kids and everything else is in another store.but it's Macys so i'll be back lol read more

For years, I've been shopping here and they kept telling me I was getting points and it never showed up on the receipts. Not one sales person took the initiative to figure it out finally today I figured. Let me see why it doesn't show up. I spent $300 today. Some bogus manager tried to help, and then the person was on the phone had me on hold forever and some bullshit story that it was tied to an old account which I no longer have therefore, all these years I was thinking I was getting points by purchasing there, I never got any points. Total scam no efforts to try to offer something in lieu of the scam. I'll never ever shop at Macy's again never ever total total incompetence sounds like a total total scam. I'll shop anywhere else from now on read more

Good but not great. Macys is one of Del Amo's large anchor stores. They have 3 floors and are very large. If you want to go from one end of the mall to the other end of the mall, you will have to walk through Macys. My opinion is that they do very little to put up great products along the walkway to lure customers further into the store. Better yet they are old school and their clothes and layout of the store does not cater to the newer generations. I came here on black friday to buy hugo boss suit. Their selection is very little in store and offers more online. More sizes are available online and very little, if not, no available sizes in stores. I tried out their suit in the fitting room and it's a complete mess in there. So many needles everywhere like on the seat and the floor. Like i need to take off my shoes to try out the pants and the needles are all over the ground. The needles came from the nicely packed dress shirt that uses needles to hold its shape in its packaging. The cashier was not friendly and monotone. It seemed a bit depressing inside Macys from the atmosphere of the store and from staff. But the price is good. You can find deals at Macys and you can get discounted Macys gift card at various places. Macys have some good brands in their stores but better selection and sizes online. read more

Macy's - Black Friday sale. Came here for hugo boss suit. - Department Stores Near Me - Torrance, California

TLDR: If shopping clearance, check online first... otherwise you might get scammed / pay double! - - - - - - I walked through the clearance section for childhood nostalgia, but I was disappointed to discover that the piece I eyed was a bit damaged. Specifically, it had a few loose stitches that were visibly coming loose. Outside of the stitches, what was disappointing was how the price listed on the piece I wanted was TWICE as much as the price that I looked at online! Imagine if I didn't check online, I'd be paying double! Thankfully, the staff were able to manually price match their website, though they did make a fuss about it not scanning correctly in an attempt to get me to pay full price. read more

I was given a Macys gift card ($200) as a Christmas present in December. Needless to say I was overjoyed (thinking that I'll use for upcoming birthdays the following year); however when I tried to use the card a few months later I found out ( via Macy's customer service) that the card had been used months prior.... So I asked " what's my recourse"...as I'm being told that a purchase had been made using the gift card but not by me! Hmmmm... long story short I received the "run around" from Macy's customer service regarding a reissuance of the gift card( or at least some compensation because they indicated that they had information of a purchase and the order showing I didn't make nor receive because my purchase /order summary history is documented). There has been no resolution...I'm feeling "some kind of way" about the lack of due diligence by Macy's regarding the fraudulent use of my gift card. Customer service "hinted" that this was the case therefore I asked " if you're aware that fraud took place( as records indicated) then why am I not receiving an appropriate response...?" I'm "done" with Macy's gift card- no more...no accountability! Macy's "scored" because a purchase was made(records show not by me)- I was left "high and dry" because I didn't get the opportunity to enjoy my $200 gift card. I've was told by my gift giver -" use it or lose it " someone beat you to it...! read more

I don't usually leave reviews, but I felt it was important to share our recent experience at the Macy's fragrance department in Torrance -- specifically with an employee named Angela. My dad and I were shopping for a birthday gift for my mom and initially appreciated the offer to include some extras in the gift packaging. However, we weren't shown what those extras were. When my dad politely asked what would be included, Angela responded by rolling her eyes at him -- something I saw clearly. When I brought it up, instead of taking accountability, she dismissed it and said, "I'm sorry you think you saw that." The lack of professionalism and courtesy really left a bad impression. Because of this experience, I won't be shopping at the Macy's fragrance department again. read more

The whole time my son was shopping for a suit, we didn't see a single sales associate. And when he tried on shoes, they didn't have the right size. BUT - he bought a suit that seems about 75% as good as the one he liked at Brooks Brothers, at about 1/7th the price. Wow. Macy's doesn't do alterations anymore, but since we saved so much money, he'll get it altered at an independent tailor. It's nice to have a store (near the food court) with such a robust men's department. read more

Terrible customer service in the women's fragrance department. Only willing to help customers who want to make a purchase . Shrugged us off because we wanted to make a return. Magically all their cashiers went on break at the same time. read more

I don't usually write reviews, but I had to after such a great experience with CeCe at Dior in Macy's Del Amo Mall! I was looking for a gift for my best friend and wasn't sure what to get. CeCe was super helpful, walking me through their fragrances and helping me pick one that my friend ended up absolutely loving. Her expertise and friendly demeanor made the shopping experience enjoyable and stress-free. I could tell she values her customers - I actually had another friend recommend her to me, so I was really happy she was there to help. If you're looking for top-notch service and great recommendations, ask for CeCe at Dior. Highly recommend!! read more

Tis the season to be jolly! Christmas is in the air! I was surprised to see how prepared and well decorated the store was! Absolutely beautifully designed X-Mas trees! Beautiful ornaments :) read more

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Ordered 3Qt Viking 5ply sauce pot on sale. Picked up order at store and it was a 2 Qt pot. The associate order a second time and the same thing happened. When the 2 qt pot arrived the second time the associate offered to try again but she confirmed that the UPC was listed incorrectly. She called someone and was told nothing could be done since the item shipped from a 3rd party vendor. I tried on line customer support and got little help from the bot and no help from the live agent. The pot was not accepted and money was returned. Wasted a lot of time trying to save money but it turned out to be FALSE ADVERTISEMENT! not worth pursuing...I let the issue and Macy's go​ read more

Went there today to buy four specific items. Found them and went to cashier. Sign said closed. Tried 4 other registers with same result. Finally found one open on the other side of the store. Long line of a dozen people waiting ... and waiting. Cashier was having a personal conversation with a customer and, after easily 15 minutes, everyone in line including me left our merchandise and departed. I shopped at another store where they had great, attentive assistance. Not going back to Macy's as long as they are this understaffed. read more

Be very careful with women's fragrances. I bought a set, and the two girls who "helped" me stole two items from the three-piece set. When I got home and opened the set, only the main fragrance was there. "Rats" read more

I visited Macy's today at 1:37 in the afternoon. The store was not very busy when I was there. The entrance I used was off to the side. They opened at 10 am and the trash can was completely full with some trash spilling over. Come on folks get your business together. Amazon is a real threat and they deliver. People may not buy from your nasty environments and pay top dollar. Create an environment that is clean and we will shop there. Plus whomever laid out the tables in bedding needs their head examined. This table is in a walkway blocked product. read more

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Typical Macys location with good selection and nice staff. Make sure you check out the last act section. I just wish the store wasn't split up and pick up wasn't so difficult (pickup for some items is in one part of the store and to pick up other things you have to go all the way to the other end of the mall). read more

Del Amo Mall offers military discount, but when you ask At Macys they say no. I asked at a few stores and they all said no. read more

Lost my wallet and the girl just answered, "no." Without even checking! Talk about laziness

I went to check out the Disney Collection and there was this older African American lady as soon as I put something in my hand, she's asking me do I need help. I said no I'm just looking thank you so then I had two things in my hand and I start walking towards some purses in and she says "there's a register right here" and I said ok well I'm going keep looking and she says oh well I can hold it for you. I just walked out the store. read more

I love the three ladies that are always in the children's section(one has been Geoffrey and the other was the spotter).Always a pleasure. Then you have Darius and Julian at your Pandora location. They are perfect. Darius cleaned by bracelet so well that the charms I went in to return. I kept.! The greatest. The best customer service ever.! read more

I would like to comment the cherry Juna and Robert at the cashier section of the children's clothing. Me and my husband bought a couple of clothes,make- up ,shoes, sandals etc ..We were tired and grumpy as it took a couple of hours to choose. But with Juna's and Robert's pleasant customer services ,it made our long hours at the store happy with their excellent service. Thank you and we greatly appreciated your phenomenal service. read more

This Macy's is better than most. I like the Customer Service area on the first floor. There's a few smart women/men who do returns quickly. I shop a lot online due to my size so it's nice to have the area next to parking for returns. I think as a get older I have less patience to shop in the store. Also the variety of merchandise is good. This Macy's is 3 stories. Women's department is downstairs, then Shoes, Purses and Beauty on the second floor. Lastly, evening, sleep and undergarments on the top floor. The Men's, kitchen and bedding (Home) department is completely separate on the other side of the mall. Parking for that is the first/second floor across Carson. I've never had to wait too long to get checked out unless it's the holidays. read more

I wanted to acknowledge an employee named Sylvia who rang me up downstairs in the women's department. She was so personable and while she was helping me, she let me know that the Last Act department was giving an extra 20% off just for that week! I really appreciated that she gave me that information and she was very efficient too! Thank you, Sylvia! read more

Worst costumer service. While I was waiting for a transfer to tech support after chatting a long time with an agent who was not able to solve my issue. She asked me to wait for the transfer. I waited and waited and what I got was an end of chat on her end with a diplomatic sentence of " Thank you for your valuable time and patience." Such a waste of time contacting costumer service. Rude agent. read more

Trying to find someone to ring you up in the jewelry department is impossible. It wasn't even anything they had to get behind the counter. It was just something on a rack. I practically begged THREE different employees to ring me up and they all "couldn't do it." After 15 minutes I gave up. I also got the impression that if you're not the same nationality as the ladies working in the jewelry department they don't want to help you. I am so offended. Not coming back. read more

I was in Macy's today in the Ralph Lauren section behind a couple trying to buy a couple items. The woman working there asked the man if he'd like to save 20% with his Macy's card, so he gave it to her. She then said she had to update the information since it hadn't been used in more than a year. This turned into a phone call to Macy's somewhere to verify him, and also called him on his cell phone. At around 20 minutes the guy just gave up and paid in cash. If that's how they treat customers, then no thanks. I'll never go back again. Absolutely ridiculous! read more

Worst retail experience EVER! I went into the home store specifically to buy a comforter at 7pm tonight. I asked the lady at the register if I could get some help and she told me that she was too busy and had to count out 3 registers. It's 7pm and I'm wanting to spend $$ to buy a comforter ! I asked if there was a manager and was told he was gone. I don't think I would've take. Much time figuring out which comforter I wanted but no one could help me. Couldn't even get a manager to help.... Never been to a store that didn't want to help to profit. Horrible, horrible service. I don't even want to leave 1 star. I left tonight with NO comforter......horrible and sad. read more

Diana's help was truly Amazing . She has great customer service . She is so great she working in the woman's intimate apparel . Way to go girl read more

Wanted to give a shout out to Juan Carlo, a nice and helpful employee. I appreciated him helping me and my friend at the cash register. Thank you Juan Carlo! I also was impressed with how organized this Macy's Last Act section was. I've seen other Macy's have pretty disorganized looking Last Act areas. The rest of the store looked good, too. My friend was able to browse with ease and found something lovely. read more