its a messy store. Sizes not sorted properly, hangers in a tangle. Hard to find anything to buy.

DO NOT go to this Macy's...the merchandise is always out, the customer service is terrible and the manager "executive in charge" are terrible...GOD forbid you get a gift that you want to exchange for a big/smaller size they might have to call the 4 managers to help spit ball ideas in how to take care of you then never come to a conclusion on how to do it...enter at your own risk!! read more

Love coming here because everyone is super helpful and friendly. Only thing I don't like is the Macy's Corporation how they scam you and say Oh clearance is an additional percent off however you can't use clearance coupons for it. What's the point of having coupons if they don't work on doorbuster deals of the day supervise sales or clearance items. Because then if it is full price its nothing nice because they always exclude the nice brands!!!!!! Writing this makes me more and more bothered by it I'm dropping another star read more

Me and my wife were there last Friday getting some items. When we purchased them I went to my store and my employees had a friends and family coupon. Oh snap! Let me go back and get a price adjustment. Why is it you have to go the same department to do that. Also the lady that works in the purse department was rude. She was like " oh, you have to go down stairs for that". for a price adjustment. I wasn't looking to return the item. I just think Macy's should really partner up with there sales staff and see how good of customer service they are really providing. Also, Macy's should change there policy in doing price adjustments at any register. That's good customer service. read more

I love this Macys its huge, they have a separate mens store and probably the best selection of any Macys store in the bay area. I buy most of my clothes here. The staff is ok, but during holidays it gets super busy. read more

THis is a great place to shop!! It is very conveniently located next to the movie theater and there is usually plenty of parking. I especially like the bedding, men's department and cooking area! Rebekah in the bedding area goes above and beyond to help you out!! I think she is a manager. If not, she should be!!! She went through all the bedding selections with me, helped me load everything in my car and when I came back to do returns, she was just as helpful, understanding and considerate as she was when I first met her!! They do have a good selection of items even though it is a smaller store than Valley Fair! There is way less hastle and it is a breeze to go in and out!!! The customer service is awesome and if they don't have what you need, they will locate it and help get it to you!! Overall it is usually an A Plus experience!!! I'd go again and I highly recommend it!! read more

Never buy furniture, beds, or anything which needs to be delivered. Macy's salespersons will promise you a specific time and day which fits your schedule just to make the sale and to take you money. Macy's did not deliver. Their warehouse personnel expect customers to reschedule even if Macy's fails to deliver. Canceling my Macy's card. TERRIBLE CUSTOMER SERVICE!!! read more

Excellent staffs, amazing choices, funky colour, one of my fav place to shop, never to miss the valley fair mall if in and around San jose

Wayne and Zane helped my brother get into some serious Sport Coats and at a killer bargain. When Macys drops prices it is literally a steal. I thought it would break the bank----NOPE 5 sport coats UNDER $400! We Found the right size, and the right silhouette and we were done in under an hour. It was like magic! I thought only the stuffiest people knew about suits... No, actually some very down to earth people can dress you quite sharply. This was a Good Trip to the mall. Thanks Wayne and Zane! read more

I went to Macy's the other day. The women's side this time, I was looking for a piece of expensive (looking) jewelry for an upcoming event. To my surprise and excitement the sales guy Thomas was there. (from the men's side) He is such a nice guy! He helped me with finding a nice necklace and matching pair of earrings that were just perfect. It was a much better experience than last time I shopped here :-) read more

Beware and be warned: Never buy a mattress from this store. I paid $2500 for a mattress that began sagging after about 6 months. I called my salesman, who had assured me that they stood behind all their products. He sent out one of their contracted "inspectors" who pronounced that it did not sag enough for them to do anything. End of discussion. The salesmen say anything to make the sale, then say it is out of their hands if there is a problem. Worse than any fly-by-night mattress store. They don't deserve one star. C. Fisher read more

I LOVE Macy's the selection and the price point is great! Generally I'll shop online but it is fantastic to have this store in case I have an event and need outfit, shoes, purse and makeup yesterday. They have an excellent selection in all departments and almost always the staff is super helpful. The store could use a little TLC but the bottom line is the merchandise, selection is here and the price is right! Returns although I hardly ever do are very easy, I really appreciate having Macy's right in my back yard! read more

I just had to write a review about our experience today in the Macy's women's Dept. My Mom and I were dress shopping for my daughter's wedding . Yes we found very lovely dresses. But the 5 stars really go to Dina. She was the bright light that worked there. What a wonderful helpful caring person. I can't say enough nice things. Having a positive shopping experience like that really makes you want to return. read more

Poor service in the women's shoe department. Staff was rude and took 15 mins to tell me there are no sizes available. I might as well buy online read more

Thank u so much Rezki Boumoula who helped us for finding the nice sofa with perfect measurement 8f u r looking for quality furniture I n a reasonable price Guys this is worth And special thanks to Macy's who delivered early than what they suppose to Thanks Alapatti and Anthony for quick delivery and assembling I would love to give them 5 stars read more

I bought a gold jewelry 3 weeks ago. It was worth 350.00 minus 50 % and it came to 145.00 with an additonal 15 % off. After 3 weeks of wearing the pendant, the pendant tarnished. The receipt and the return label says it is 14K. i did not receive the other 10 % while shopping and they did not tell me about it. I also bought a swarovski worth 50.00 and when i return to get an additional 10.00 off the cash register is not accepting the coupon. it was not specified in the coupon that swarovski is not included in the sales read more

Okayso i had TWO bad experiences here. Let me tell you about the HR manager who works at the macys valley fair location. Shes sooo mean and rude! seriously whats wrong with you? You need an attitude adjustment. That troll nose and that gel bra aint workin for ya. Go see a plastic surgeon and dr. phil. My 2nd bad experience was when I was trying to get help from this lady about this shirt i wanted. I asked her if she can help me find my size and she just searched it on her computer and said "its over there, I cant help you look for it though you would have to do that yourself." WOW.................what is this world coming to? seriously..If there was a law about people like this then MANY people would be charged of rudeness. read more

This is about the Junior (downstairs) department area. As many times I went there week-days or weekends, always messy and long line to the fitting rooms. Every time I come there, I spend way too much time. read more

I admit, I got soured a bit on Macy's for a while because I worked there for one horrible holiday season. Starting seasonal employees on Black Friday is possibly the dumbest move ever, and was completely traumatizing, For the record, sales associates are forced to ask if someone needs help, so if we seemed excessively pushy just because we asked if you needed help during the holiday rush, it's because we had our managers breathing down our necks to do it. Same goes for the Macy's Rewards Card push... That said, I'm totally addicted to the Bridge Handbag department. The trick to shopping here is to wait for the extra discount days and WOW passes and such, but remember that you can't be one of those morons who comes in with an expired pass and expect them to honor it, that's just rude. read more

Please train your staff better (all of them) - better yet, your managers. No quality service to the customers. items are all over the place. One of the messiest and rudest department stores ever. It's also very uncomfortable to have security follow you just because you have multiple shopping bags - I went up to one of your security staff and just asked why they kept following me. They didn't say anything and just walked away. read more

We bought some furniture from this store. It's been 4 months and I still couldn't get my delivery. Their customer service is just as horrible as their delivery service. When we bought the furniture, they said that we would get the first half of the delivery in about 1.5 months. We would get the remaining in about after a month after that. After 1.5 months passed and I didn't receive anything, I gave them a call but after waiting for about 20 minutes on the phone I gave up. Then after 3 months passed (when all delivery was due), I received a call saying that my delivery got delayed. I could reschedule the delivery to 3 weeks after that. The delivery arrived at my apartment after 3 weeks, but they sent a too large truck! They couldn't park on the street and blamed me for not telling them what size of a truck they should sent, and tell them where they could park. I have never heard of any other delivery service that asks their customers to plan for their truck sizes and routes. I have had deliveries from Crate&Barrel and Room&Board to the same apartment. They all arrived on time, finished their job in less than 20 minutes, and all without my help surprisingly! My delivery got rescheduled again. However, this time, I didn't receive a time frame. I took time off work once, and now they expect me to waste another full day. I am not cancelling my order just because I want to get done. However, I will try to avoid buying anything from Macy's furniture again. read more

We got our furniture from macys, 100$ account opening discount was a lie. They trick you with all the stupid offers like "Thanks for Sharing"and "Plenti" . I am planning to close my macys credit card. It is a pain dealing with department store. read more

I'm in a hurry I need to buy a dress shirt and belt for a funeral tomorrow. The line is ridiculous and the cashier walked away from the register. The service at this store sucks. If you are every in a hurry give your business to another store this Macy's does not deserve your money ever. I tried to give them no stars but Yelp would not allow me to rate this store that low. Go somewhere else where they are attentive to your needs. read more

This is specific to the furniture department! DO NOT purchase their warranty for their furniture cleaning. They will deny your claim NO MATTER WHAT!!! Unethical and scamming! I will be filing a complaint against them with the BBB to recoup my money back! read more

In Jan (about 20th), Macy's cashier asked me to apply a Macy card when I was gonna buy a wallet for my dad. I asked her if I need to pay anything to apply, she said no. I asked if I need to pay anything for the card in any situation, or I need to purchase stuffs monthly. she said no, it was free. Great then I applied one. After 2 months I came back from China, it was just yesterday, it's about 9am. I got calls from Macy's, they told me I didn't pay for monthly fee for 2 months. And what they asked was my check number check number check number. I was so so so so so so so DAMN surprised because I have to pay fee. I asked them if I could get e-mail instead of calls, they said they didn't have my e-mail address( here is the point). Then I closed the stupid account and it cost me about a hundred dollars for the total late payment. That really sucks. First, I was cheated, by a female cashier who looked nice. Second, I was 100% sure I wrote my e-mail address when I applied, but the nice lady didn't send my complete information, or I could check the fee or whatever from my email box. Third, I got discount when I purchased and saved me about 20 dollars, but I paid much more to the great damn card. Fire her. read more

Ordered sofa 3 month back. Received today with 2 month delay and one of 3 sections is different color!!! Return everything back and called customer service! Guy yell at me over the phone!!! Unbelievable!!! Ended up cancel my order at all!! 3 month of waiting, no follow ups at all from salesperson! 4100$ sofa! What is that??? No even sorry??? The worst experience what ever had in my life!! Never ever I will go there. Big thank you to Karen, furniture salesperson, for doing nothing!!! read more

The customer service is very bed in Macy's!! I bought there dress and after one week I went to return it because the sequins on the dress are fell And they didn't agree to bring the money back!! Only after one hour when I tried to explain them ,the manager come and told me we are give you part of your money but we going to flag you "!!! Since this I'm not buy in the Macy's any more!!! They have to change they customer service read more

5-stars for our mattress shopping experience, thanks to Vincent. Before Thanksgiving, we bought a mattress for our new guest room. He was very helpful, showing us different options and what was on sale, with no pressure and no steering us to more expensive options. The mattress arrived on time with notice ahead of time. After the holidays, when we needed to replace our mattress, we went back to him. He again helped us pick out what was right for our needs and budget. He's there on Saturdays. Worth seeking out. read more

I bought a Micheal Kors purse when I first opened a card which gives me a discount. Then I bought the exact same purse online for even cheaper. At first I thought that returning the first purse I got was easy but it's not. I was definitely confused and angry because usually the price that you buy it at, you return it and get the same amount....but they took away 65 dollars. I'm not worried about losing or gaining money but this shows that macy's is not responsible. So this does not make sense. When I return something, I expect to get the amount of money that I paid originally. After several calls to customer service, they told me the money would go back to my card but I've been waiting for 5 months now and nothing is back. I actually tried calling 5 times and at all four calls they say it will be back but it's still not so... Macy's get your act together or this shopper won't come back and I've been shopping at Macy's for a long time now and this just got me dissatisfied. read more

Two polar opposite experiences in the same visit. The good one blew away the bad one. = The Goods = I came to the home/bedding department for a bathroom scale, and a twin bed sheet set. = Service = I found Martha Stewart's Whim series with super cute sheets. I browsed until my eyes landed on the hedgehog (porcupine?) pattern. I looked through all the ones available on the shelf and I could only find twin XL. Based on my college experience, there is a huge difference between Twin XL and Twin. I asked a staff member at the check out services if they could find a twin size of the pattern and she looked in the back and told me there were no more when she came back. That's fair. What I didn't like was how she pressured me to buy the Twin XL set in my hand, saying "What size do you need? Twin? Just get this one, it will shrink, don't worry." Lady, that's not what I wanna hear! I'm sure someone buying a Twin XL set wouldn't wanna hear that either... She didn't want to seem to let up until I said I'd just pick a different pattern. :/ I ended up getting the hedgehog pillow cases with a matching color sheet set. Later, I approached the same service stand with a different attendant to ask if they had any bathroom scales. She thought for a moment, and looked around the floor. And then when there was only some clearance/used/undesirable ones, she said "Yeah, don't get those. I'm SURE I saw two new ones in the back." And she set off to find them in the back. She would occasionally pop back out to give an update. "My coworker told me they got moved to another spot, so be right back!" The amount of extra work she put in was so amazing. After about a 7 minute wait, she emerged with a newly packaged scale. Victory! During checkout, she didn't pressure us to sign up for a Macy's card (like most do!). She also asked us if we had this or that to try to maximize our savings. She worked her math magic and managed to knock about $50 off our total bills. (Ex: Our bill was $49.xx and she said "I don't want to push you to buy, but if you buy a chocolate bar, I could knock off $20 your total.) To the lady with the on-point eyeliner and snazzy glasses, thank you so much for going the extra 10 miles to help us that evening and letting us experience the magic of Macy's! read more

This store is huge. You need to take your time to get through it. The dress selection is amazing. The have a lot of petite size dresses too. I was so happy to find an awesome bridal dress section with very affordable wedding dresses. I tried on about 50 dresses with no sales pressure from anyone. Opened a macys account and used a coupon on my dress making it a steal. This is my go to store for dresses. Yay macys thank u!!! read more

I came out to San Jose to pay my mom a visit; it was an important time since we were looking for a mother-of-the-bride dress for my wedding in a few months. After settling on a dress that she adored, we were unable to find the same one in a size that she wanted. I asked Nilly, the sales associate, if she could check with other stores to see if they would be able to ship one to us. Nilly called the store in Pleasanton, CA (1300 Stoneridge Mall) to see if a sales associate could help us there. Miranda, the sales associate at Pleasanton, kept on putting her on hold several times while she worked with another customer. Miranda hung up on Nilly in the middle of conversation after we had been waiting for 20 minutes for her assistance. Nilly, being persistent and determined to get the dress we wanted, called Miranda back a second time. Miranda didn't even apologize after Nilly got a hold of her, put Nilly on hold again, and hung up 10 minutes later. Nilly called again and asked that Miranda not hang up on her since she was with a customer (my mom and me) that needed their help. After giving the item number for what seemed like the tenth time (I'm probably not too far off on my guess either), Nilly handed the phone over to me to provide Miranda with my information. After speaking to Miranda for about 20 seconds, Miranda hung up on me (the customer). This was ridiculous. Nilly called one more time and provided us with a list of other stores that carried the same dress in the size we were looking for. Miranda actually stayed on the phone line to finish her order. It took about 5 minutes to provide the information and finalize the order. It was that simple but yet Miranda could not spend that much time helping us out. Granted, there may have been a number of people in line, but other sales associates could have been there to provide support. It's not that big of a store. And I kid you not, the whole ordeal took an hour. After we finished our purchase, I walked around the store looking for accessories to go with her new dress. I opened up the e-receipt to find out that Miranda had charged me 4 charity donations without my consent. I did NOT authorize her to do such a thing. I walked back to the dresses and asked Nilly to help me again. Fortunately her manager was there as well and was also disappointed at the situation and had someone else help me out to fix the issue. I am very pleased with how the sales associates at the Fashion Valley Macy's handled the problem and will not be dealing with the Pleasanton store anymore. All in all, I am very appreciative of Nilly and the Valley Fair team for sticking around and helping us out. And hopefully there are no more sales associates like Miranda that I will encounter at Macy's, because this experience left a bad taste in my mouth. I don't think I'll be coming back for a long while. read more

Is it just me or does Macy's in general have the ugliest displays? Who dresses the mannequins? Okay so I have to admit that I am fond of the store's "surprise" discounts. I mean the items are already cheap, plus they are always on sale, and to top it all off....you walk up to register and it's an additional 30%. Wtf? As far as fashion, I have to say that the company is really going downhill. Plus, the place is always a mess and oohh those mannequins. Whoever dresses them needs to sign up for what not to wear. Poor things. read more

Damn it, I hate it here... I must plan on coming here for something, and almost walk directly to the item I need, because otherwise, I get so sidetracked in their huge selection of shoes, purses, makeup, dresses, waaaaaaahhhh!! You know, all the stuff I can't afford? =( It's a great, huge, helpful Macy's. One day, I'll be the CEO of some company, and buy all the shit I cry about now. read more

Thrilled with the service I received at Macy's Women's Shoes section. Beverly was helpful and patient. There were a BUNCH of people she was servicing, but whenever anyone asked her for shoes, she would get them faster than any other sales person there. Despite the fact that there were so many people trying on shoes, I was able to get my 2 pairs in less than 20 mins! I just looove my new Joan & David's! Thanks for the service with quickness, Beverly! Update: On 10/13/07 Macy's had the shop for cause promo. I went to Macy's with every intention of buying a pair or two of business shoes. I found a few shoes I was interested in trying and not one of the guys working there approached me (Stuck up S-O-Bs)! They kept passing by and even pretending like they don't see me (real, customer service-type-guys!). I've even made it obvious by carrying a 2-3 shoes that I wanted to try on around withe me while I shopped. I kept shopping when BEVERLY...yes, the same BEVERLY from my previous review - walked by and asked if I needed help. I was so happy. FINALLY service! I bought 2 awesome work shoes...If only that Joan & David pair worked out...Oh well! At least I know that BEVERLY - the awesome girl in Macy's Shoe Department (business shoes section) is still there for great service! MACY'S - you should give Beverly a RAISE! The 4 stars is for HER awesome service! read more

It's one of the bigger Macy's stores around. I like this location due to the fact that there is a large Petites section. Good selection and be on the lookout for deals. read more

They got all the name brands here, I enjoy shopping here and Macy's enjoys Emptying my bank account. Life of a shopaholic I guess.......

Such a great selection but employees aren't helpful and are definitely nothing like Nordstrom. Make sure you listen when they say they close at 9... all the registers shut down and they literally close all the mall entrance gates. They must get paid to clock out right at 9. read more

Went here looking for men shoes. very good selection. Victor sales associate was top notch. Very knowledgeable and friendly staff at this location! read more

This is for the Macy's men's perfume department. The associate there is rude and condescending. Doesn't have basic manners. Also she charged way more than what was in Macy's website. When I asked her, she said "better buy online because I don't need your business". So rude! So disappointed in you Macy's. Would be sticking to Nordstrom in future. read more