So glad that they haven't changed their floor plan in 20+ years. When nature calls, imperative I answered. So grateful the restrooms are still on the far left of the 2 nd floor by the elevator. Just in the nick of time. Thankyou Macy's Kahala. read more

The place for everyone... Literally as this type of "department" stores that anchors many malls are where we all go whenever you need anything at all as it's a one stop shop for your home, personal, gifts, or just some retail therapy and I do remember and did have salon services done here as well that's sadly gone but what is nice to see that they didn't change much with the inventory they carry including a Toys R Us section as finding something for the little ones or yourself (ahem!). With always some type of promotion or sale happening it's never a dull moment shopping here at this Kahala Mall location along with restroom is always appreciated as well though leaving here without finding something is hard to resist as the sales as well makes it such a great place to find it all. Thank you! read more

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2 recent online orders were packaged to reduce damage to the products. The same products were not packaged with the same care at a different location. Truly appreciate the patience & knowledge to correct errors made by a different location. read more

Super excited about Friends & Family weekend and the SA Angel Tree for Kupuna! Side note: The Angel Tree tables are right outside Macy's Shiseido and makeup entrance, staffed with many volunteers. Tags are distributed by girls, boys, and kupuna (male/female). Found one of each for kupuna wishing for blankets, comforters, or bed sheets. Entered Macy's, went right up their escalator to their bedding department, and, as I hoped and expected (from past Christmas tag years), there was a large variety of prints of Twin to Cal King 8-piece (eight!!!!) sets regularly priced at $100 for only $39.99!!!! They have handles for easy carry, and include two shams, cases, bedsheets, a bed skirt, and a comforter! So excited for the Christmas kupuna surprise, courtesy of Macy's excellent sale! Still happening tomorrow, so head on down ASAP!!!! Mahalo Macy's, for the great Friends & Family Sale! Also received excellent customer service - on both floors (!), despite the down-sizing, causing the limited availability to one cashier check out station per sales floor. The second floor cashier is at the top of the escalator ewa side. The first floor cashier is at the diamond head side exit just past cosmetics and across petites. Christmas gift wrapping is also offered on the first floor. Sorry, I didn't check for prices. I did see the plain gift boxes being offered at the cashiers check out, but didn't request any. There are many sizes to choose from! Again, great service and a huge selection in every department! One last thing - I met a fellow shopper wheeling five luggages!!! I just HAD to ask....! He was thrilled, they were 50% off!!! read more

Macy's - Kupuna Angel Tree Wish - Department Stores Near Me - Honolulu, Hawaii

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Macy's long time anchor tenant at the Ala Moana Shopping Center. Wonderful selections in every department. Staff members are always very helpful and attentive. We went there to look for a dinner jacket and dress shirts for an upcoming event. The sales person Jennifer was Outstanding. She helped us navigate through the whole process and we came out with exactly what we were looking for and within budget. We also were shopping for new luggage. The salesman (sorry we didn't get his name) was Awesome. Helped us pick out our luggage . Loved the level of service and the quality and selection of merchandise. read more

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My daughter was yelled at first service worker for just walking down on the upwards elevator when nobody was on it or trying to use it. She was very surprised off, taking about it and in a bad mood for the rest of the day. Plus, their prices are way too high. And they have very small selections of items. read more

A visit to Kahala mall warrants a visit to Macy's. I wanted to look at the Holiday decorations and sales in this store. I was not disappointed. Smaller in size compared to the Ala Moana one. Easy to walk through and travel upstairs to see the Christmas and holiday decorations for sale. The restrooms are located on the second floor. Lots of free covered and open parking spaces near Macy's. There was a One Day sale going on as well. Time to get more bang for your hard earned buck during a sale. Today was window shopping for me! read more

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Kahala Macy's Salesperson Karen in jewelry dept racial profiles people to determine how many necklaces you can try on at the same time. Other locations don't treat you the same. Selection is good less the descrimination. read more

Exceptional Customer Service from Macy's. I returned a nesting 3 piece luggage set today. The wheels on the luggage seemed to be a little stiff. It didn't glide like it should have. There was no problem in returning the luggage for a cash refund. A pleasant greeting, I answered a few questions, and I was on my way with cash in hand. Enjoy read more

Macy's - Customer Service - Department Stores Near Me - Honolulu, Hawaii

My wife and I had some time to kill before our movie, so we decided to go to Macys. As the store was mostly empty, we were just walking around casually. Associate Tyler approached, answered our questions re: bathroom items, and kindly took our towels and other items we were carrying to the counter. Awesome service! Mahalo Tyler for being so attentive and approachable to your customers. read more

Macys Kahala has redesigned their floor space, bringing in the men's store from the separate location near CPK. For Christmas, they have added a Toys R Us shop. Amazing how much they can pack into the space now. I rarely buy anything at full price, just wait a week or so until there is a sale and then its like a scavenger hunt for bargains. Amazing finds and so handy now that if you have a Macys card you don't have to bring all those coupons with you. I also like how they have the return department at a counter by the front door. My kids roll their eyes at me, but Macy's is like the old Sears store, where they have a little of almost everything in one place. read more

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I love Macy's Kahala. I tell everyone to shop there, because I don't want to ever see the Kahala location close. I've been shopping there regularly for 20 years, as long as I've lived near the mall. I am a platinum customer and pay off my bill every month. Imagine my disappointment yesterday when I tried to return an item, and Minda told me that they have a special register to take returns because they are "busy." This is the same person that I have purchased numerous items from throughout the years. I was very calm and told her that the other register is busy with a line. Minda did do my return begrudgingly. There was NO ONE in line after me during the entire transaction. I did not see a sign that said this register is for purchases only. And even if there was a sign, wouldn't common sense tell you to help the customer since no one else is in line? I'm not going to check out with Minda anymore, even if I have to walk upstairs. Heck, I might start shopping more online. read more

Convenient location and friendly service. Selection: typical department store Value: there's always something on sale . read more

Not much customer service representatives to assist. Also, don't even try contacting them by phone, the phone disconnects after so many rings then disconnects. There's only one number to contact all Macy stores! read more

This Macy's location is inside Kahala mall at the far end. Michelle R. and myself decided to go look at the last act clearance rack and I managed to find a DKNY light green shirt for $5.00! A steal! Too bad I couldn't find any other nice shirts for $5.00! The quality of the clothing here is high end and great quality. I love looking at all the name brands. There were items on sale especially jewelry and other items. The customer service here was excellent! I didn't like the fact that the other Filipino lady shooed us away because her line was apparently long and she said she was closing. What a way to draw in customers. We decided to go elsewhere to pay for our items. I only picked up two items that costs me $10 total. Not bad! Better to buy stuff on clearance and on sale than regular price. The store was clean and their fitting rooms were open. read more

Macy's - Cute tank top - Department Stores Near Me - Honolulu, Hawaii

Sizest. Don't come here if you're not slim with tiny feet. Poor selection regardless.

Big mahalos and shoutout to Steve and Tari at the Kahala Macy's Women's shoes section and Soo and Clif at Ala Moana's Macy's . I was at Kahala Macy's on Friday 1/21 to find a pair of heels for an unfortunate upcoming viewing. The heels were clearance , looked nice and professional, had comfortable padding, however it was not my size. It was a 9.5 when I had needed an 8.5. Steve took an extra step in helping me search for any other locations that had this correct shoe size and he was able to find me one last pair at Macy's Ala Moana. He had spoken with Sol who had held this pair for me for 24 hours. When I went to pick it up at Ala Moana, Clif had helped me ring up my order, but then the price was not the same as I had at Kahala. It was marked up to full price (roughly 70$ instead of the price I had found it at Kahala. Clif had told me to try see Steve again to have a possible price match. I rushed to Kahala's Macy's today (1/23) but Steve wasn't working, luckily Tari was and she had remembered me 2 days ago. She had helped me out so much and I was able to get my shoes at the price I found it originally (a one time thing) . Thank you Steve, Tari, Sol and Clif for all of your wonderful help. I wish I could say these shoes were for a happier event but things happen for a reason. I really appreciate that y'all went above and beyond. P.s.Steve has always been really helpful, every time I browse shoes at Kahala's Macy's , he's always the first to approach and inform me of sales , coupons and savings. Thank you! read more

Macy's - Department Stores Near Me - Honolulu, Hawaii

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Question: Where can you find a Michael Kors dress (original price:$125) for $20? Answer: the clearance section of Macy's in Kahala Mall! I had a couple of gift cards and it was 4x Hawaiian Airlines Miles day at Kahala Mall. That meant that it was shopping time! I was so excited to get this great deal! I hardly ever shop at Macy's! However, these gift cards were urging me to make good use of them! On a prior visit, I discovered this "Last Chance" marked down area (aka Clearance Section) in this Macy's. I was looking forward to returning when I had more time, and this was it! I felt so lucky to find something that I liked and that I fit! read more

Macy's - Rooster purse! - Department Stores Near Me - Honolulu, Hawaii

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Eva, the store manager, and her Sales Associates are so helpful & friendly. Sam in Home & Thomas in Jewelry are great too! read more

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The customer service at the Kahala Macy's is a lot better than the Ala Moana one. That's why I need to give a shoutout to Steve at the Women's Shoes section. He's truly a one of a kind who goes above and beyond to help customers and ensure they're satisfied. Steve has helped my wife and I with numerous things. We love the fact that he offers to help. He cleaned a pair of shoes that my wife wanted because the only size available was on display. He also helped stretch out a pair of heels that was tight in the front. Additionally, he's always looking for ways to help us save money with either coupons, card savings, or other promotions. We get none of that at other Macy's. Overall, this Macy's is very convenient located in Kahala Mall. It is a lot smaller than the gigantic Ala Moana one and carries less items and brands. The set up is clear. Second level is home and kids things, first floor is women, and off on a separate side across from California Pizza Kitchen is the smaller men's section. This Macy's also has a lot more clearance and "last act" items when it comes to clothes. Kahala Macy's is definitely more low key and doesn't carry any super high-end, luxury brands. It's more for business and casual. read more

Very unprofessional customer service. I went to the store today and purchased a pearl necklace, I was looking for a birthday gift and trying to compare the style and price. The lady who helped me she was very very inpatient. I asked to check price for me, she didn't look happy and her attitude didn't make me feel good. I picked a sale pearl necklace and when she helped me checking out, I wanted to check another style, so I asked if I see the other necklace, I was told " you have to finish this transaction first". I was confused, do I have no right to compare and think about which one to get?? I asked again if I can I still see the another necklace, seems like she is very irritated at me for asking to show different style of necklaces. I was in a rush to leave, didn't get her name. Hoping my feedback can bring up some attention. I'm very very disappointed at her unprofessional customer service and her attitude. When I came home, think about my shopping experience. I'm really upset. Macys at Kahala mall. Not too sure if the number below was her employee number.  10724832  0040  6:08 PM  4/05/2023 There was one review I just saw 1 year ago, with 1 star. I think we had the same salesperson. The way she said " the price tag in front of you " That sounds like the lady who helped me. read more

ADORE the keiki section !!! ...way better than Ala Moana & the sales here have been SUPERB lately with all the discounts being offered on brands like Hello Kitty, Roxy, and Carters - little girl clothing for like 60% off plus another $10 with your Macy's card - yay ....and I like the staff at the MAC counter here ,,, very friendly !! note: Mens department has the best bathrooms read more

The store is smaller than the Ala Moana one so the selection is not that great. The women's clothing selection is respectable, but the men's store is very limited in their offerings. There is a fair island wear and surf wear selection, but designer clothing is lacking at this location. The shoe choices are minimal, even for a satellite branch. There is a fair selection of housewares so this would be a place to try if the other stores do not have a product you are looking for. Yes, I have seen some decent deals on items they have here. But the selection (at least for apparel) is limited, so pickings are kind of slim. read more

I was one of those growing up with Liberty House (LH), which is now Macy's. Headquartered in Honolulu, LH was founded in Hawaii as H. Hackfield & Co. in 1849 and became Hawaii's oldest and largest retail department and specialty store chain. It was a place where you could find men's, women's, and children's clothing, accessories, and shoes; toys; bedding; towels; kitchenware; small appliances; gift boxes of candies and gourmet food; luggage; bridal registry; stationery; and more. With stores throughout the Hawaiian Islands, Guam, and several Mainland cities, LH filed for bankruptcy in 1998. The Federated Department Stores purchased LH, which became part of the Macy's chain. Yes, Macy's had more buying power that resulted in an increased variety of their goods. However, I had many good memories with LH: their semi-annual Zooper Sales, which we all looked forward to with really good buys; going shopping the day after Christmas when hordes of people were waiting as the doors opened so that we could select prime Christmas wrapping paper, ornaments, and accessories; getting purchased items gift wrapped with high quality wrapping paper and bouffant ribbon bows; and seeing the iconic hibiscus flower logo on their paper bags, boxes, and ads. One of my fondest memories was the building of relationships of the sales staff, as the sales staff would recognize the regular shoppers, and we knew each other on a personal basis. LH was a household name that meant great quality of things that we could purchase. When Macy's came on board, perhaps it was the sign of the times. With other department stores on the islands, there was more competition, and store sales occurred frequently. However, no more free gift wrapping of items purchased, with sales staff being "floaters" and assigned to departments that changed each day, there was a lack of personal relationships, other than superficial ones....until a few weeks ago. I needed to buy a bridal registry gift for my niece, whose bridal shower would be held in a few weeks. I checked online as to her registry items, and found the last two items, a knife, and a knife sharpener, that were not yet purchased. Having had prior experiences of wasted time looking for specific registry items among the large varied inventory of goods, I decided to call Macy's to see if they had them in stock. I was surprised that they no longer have a bridal registry department, as the registry is farmed out to the department where the item is located. I was connected to the Housewares Department, and the sales person said she would check and call me back right away after she completed her transaction. In a few minutes, I received her call, and she said that she had them and would hold them for me at the sales price. As she was checking further, she told me that the prices would drop further in a few days. She advised me to come in right away and purchase it so that the registry would show that the items were purchased, and that I could purchase it at the lower sales price but would not be able to take them with me until the first day of the sale. Wow, I couldn't believe my ears! She was trying to save me some money! I went down in a few hours and purchased them from her. I am so glad that I did, as if I had gone to someone else, it would not have happened that way. Now this is what I call customer service, as she was so kind to go out of her way in making this sale. It was so effortless on my part, as all I did was make a single phone call. No need to go looking for the right gift. She made this purchase so pleasant that I wished I could make all my future purchased through her. Not only the purchase, but also when I picked it up a few days later, she provided a box and gave me more than enough tissue paper to wrap it. Her name? KATHLEEN OTANI at Macy's Kahala. Found out that she is a floater, so she may be assigned to a different department each day. If you see her name on her nametag, you know that you are getting the best service from Macy's. Now, if Macy's executive staff is reading this, Kathleen Otani definitely deserves a raise! What an exemplary example for all their employees to follow! She is a model of kindness and the superb customer service that are much appreciated during the busyness that we face daily in meeting life's challenges. Yes, Kathleen Otani brings back memories of LH....which is now Macy's. Thank you, Kathleen! read more

This Macy's was no different than the others. We were in the kids section and it was messy and do even picked up a bunch of clothes off the ground. read more

Macy's - Department Stores Near Me - Honolulu, Hawaii

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Friendly, helpful Sales Associates. Wish stock or items were more as Ala Moana.! However, glad it's at Kahala Mall.

This Macy's seems to always lack employees at this store. There's usually only 2-3 registers open on the second floor and a line of 3-5 people. And it takes forever to ring each person up. Recently, I had an issue where I couldn't return an toddler item because the register said it was past the time for return, which I knew was ridiculous, given the age of my son. The man working the register insisted the return period was 6 months, which was contrary to what I knew which was that the period was a year. Also, it says a year on the sign in front of his register and 365 on the website. Nevertheless, he couldn't tell me when I purchased the item. I went home and found the receipt. Sure enough, I was will within the time frame for a return, even if the return period was 6 months. I went back to return the item and a manager had to process the return. She also said the return period was 6 months. Why does it say a year on the signs in front of multiple registers in your store?!?!? You would expect a manager to know the policies of her store, and, if in fact she wad correct, she should do something to change the signage. This is an aside, however, since I bought the item within 6 months. I just can't believe the manager and employees of a store don't know their own return policy. I only come to this store because it's convenient for me. read more

We came here to buy a necklace for my mother-in-law. Seemed like a simple enough thing. Boy, was I wrong. When we first arrived the woman working the counter was helping someone else. So we browsed around looking at different necklaces. When the salesperson finished with the other person, rather than walking to where we were looking in a case, she yelled over to us from the end of the counter, about 10 feet away and said, "Yes? Can I help you with something?" So we had to walk over to her to say, "We'd like to look at some necklaces." And lead her back to the case where we were just standing. I pointed to a necklace in a case on the counter nearby and asked her what the difference was between that necklace and the one in case below. She said coldly, "That one is sterling. These are gold." Full stop. So I asked her how much the gold one was and she replied, "Whatever that sign says in front of it." Yes, she actually said that. Hang on...it gets better. And in my defense, there was just a sign with a price on it but it wasn't clear which necklace it was for. So we chatted amongst ourselves for a minute and she interrupts us and says with a huge, impatient SIGH, "So which one do you want to see? This one or that one?" Really?! After looking at these, mind you, we spent less than a minute, we asked to see some others in another case. So she doesn't say anything and just walks over to the other case. Again, I ask her a couple questions that she responds with, "Yes, they're the same. That one's white gold and that one's yellow." She was incredibly dismissive. She robotically pulled them out of the case and took out a calculator and said, "This one is $$$" and then "That one is $$$". No words left her mouth after this, even when we thanked her and left. There was no way in hell (and trust me, we were in jewelry hell) that I was going to give this woman any of my money. She treated us like nothing so she earned nothing. When we walked away, shopping partner said, "What was that?!" It is a shame that Macy's has devolved into this. But with service like this, I can understand why Macy's is tanking. So much for the myth that brick and mortar stores provide better service. At least my computer doesn't treat me like I'm wasting its time. read more

Terrible service, slow as hell. This why Amazon is winning the race. I would avoid shopping here unless you absolutely must. read more

Whenever I'm in Kahala Mall (which is VERY often), I always love to browse in Macy's. If you have their credit card you can earn a store certificate based on a percentage of your purchases. They also almost always have an additional percentage off if you are a cardholder, and send out really great coupons. Macy's has an awesome return policy, as long as you leave the return sticker on the tag. (Even better if you have the receipt as well). Even though Macy's Kahala has 2 floors, it's tiny compared to the Ala Moana and Pearl Ridge locations. I still think they have a great selection to choose from. I'm not sure, but maybe the Waikiki location may be smaller than Kahala come to think of it. The bathrooms are kept pretty clean, and it has a diaper changing area near the sinks. I used to always go to their bathroom to change my daughter, as it was cleaner than the other diaper changing station near the theaters. Right in front of the women's bathroom entrance is an ATM machine. I think the name of it is "Kalabash"? Which is great if you have a Credit Union account like myself that accepts deposits (checks) and or you can withdraw from without being charged. (Check with your financial institution if there is a fine for using the Kalabash ATM's. The Sales People are pretty friendly, I've only come across a couple that were crabby. See Picture Uploaded: http://www.yelp.com/user_local_photos?select=TG-86w-OyfKTiFbwL_pj9Q&userid=Z4SGsP8l5mEAV-pmmnyTyw read more

Macy's - Macy's, a store I always pop into to browse at in Kahala Mall. - Department Stores Near Me - Honolulu, Hawaii

During BF expect no customer service, only reps at the register. I see two reps per cashier, which I don't understand. One person can ring and bag. Don't waste labor on that. Their coupon system is lame. You never can tell if your coupon will be valid until you get to the register. Just plain stupid. Selection is great, as well as their prices when there are sales, so 3 star for that. read more

Steve is wonderful!!! Fabulous customer service!!! So personable and cheerful!!! Actually, appeared like happy to work!

Macy's at Kahala Mall is comfortable and familiar and just the right size so as not to overwhelm! When they have markdowns of markdowns, you can buy things at ridiculously low prices! Frango mints in delicious flavors is an old favorite. And Eileen Fisher separates on sale are a bargain. Not to mention the myriad of coupons that arrive via mail just about every week to give you additional savings on purchases! read more

Just wanted to give a shout out to Clark in the fragrance department! I needed to purchase a special cologne for my son for his birthday, but Clark informed me that they no longer sold it there. He checked the other stores for me and said it wasn't available. I felt a bit deflated, until he told me he could special order it for me to be delivered to my home! Yay! Mahalo, Clark for your genuine pleasantness and patiently dealing with me! You gave great customer service and I really appreciate that! Mahalo! Lynn read more

Went to Kahala Mall Macys for a change in scenery. Windward Mall is my go to store since it's closer to my home but we wanted different options so we went out of our comfort zone. Came specifically to Macy's to purchase Shisedo products. I recently ran out and needed to upgrade since Shisedo stopped their Benefiance line I was on. Got to the counter and stood in line with the rest of the ladies that were already their. I hear an older woman in front of me say she wanted to try a new product. I mention to her that she could ask for a sample. From the look on her face you could tell she didn't know Shisedo offered samples. That's how expensive it is,lol... The counter girl gives her a few samples and the woman makes her purchase and leaves. My turn now! I ask a few questions about the products I'm about to purchase and I ask for a sample as well. The face wash from the new line: Future Solution LX is $68 so I definitely wanted to know the difference between the 2 lines they carried. Virgie the Shisedo counter girl tells me they don't give samples. I ask her if there's a reason why I couldn't get a sample after the woman in front of me got hers? Virgie tells me because of COVID-19 they no longer can give samples. With little effort she skims her counter and tells me they have none. Another sales girl Christine comes over from another department and reinforces Virgie's COVID-19 excuse on why they don't give samples. I am a long time Shisedo customer and know that samples are not made at the counter. They are packaged, sealed and sent from the manufacturer. Virgie and Christine was acting as if samples were scrapped from open bottles like Sephora. Maybe because I was a young dark skin Native Hawaiian woman who looked to ordinary to purchase high end products they decided to discriminate me on this day. I was so disappointed and angry at their actions towards me. I ended up going to Pearl Ridge and purchasing my products from their. I will NEVER purchase anything from Kahala Malls Shisedo counter again and will make it a point to tell my family and friends about the discrimination at this counter! read more

i have shopped at Macy's for over 60 years. Visited the Kahala store today and the dressing room in the women's section was dirty. stained carpets, the slats on the doors to the dressing room was covered with dirt. they must have cleaners as the general floor area look ok. Really has gone downhill read more

Ok Macy's... what is going on with your Women's clothes? I received four generous gift cards for Christmas and am anxious to use them, but I found nothing at the Pearlridge store a week ago, and nothing again today, at the Kahala store. I used to be pretty successful in finding GORGEOUS, envious dresses and tops, but somehow both stores... aged... The bright, pretty, sparkly prints have now been replaced with my grandmother's clothes. Very sad! I understand that you are still in the Winter season and need to purge the winter clothes, but really? I really couldn't find anything in TWO stores? I will not give up on you yet... read more

I shop at macy's for two things: make up and household goods. I'm a sucker for promotional gifts and Macy's often has make up promos. I realized recently that a lot of stores do these promos, but for some reason, Macy's remains to be my go to place for Clinique and benefit products. The make up counters don't always have the friendliest workers (I think they're paid half by Macy's half by the make up brand, something weird like that...). The Macy's MAC counter is also kinda small and seem to have the rudest workers of all the counters. Household appliances? I don't know where else to buy stand up mixers and blenders, other than Costco. Macy's also has some pretty good sales on household goods. I've bought some wedding gifts here as well as my mixers. If you walk towards the back of each section, there's also usually some clearance items. The household department has nicer workers than the make up counters. I don't usually buy clothes, shoes, accessories, etc. but I hear there are pretty good deals, especially if you have a Macy's card, which I don't have. I'm not in any rush to get one though. This Macy's is conveniently located in Kahala mall. It's smaller than the ala moana location, but it has what I need. It's a little weird that the men's department is separate, and very small, but I hardly ever go to that side. read more

Josephine the cashier in women's clothing department was so very nice to me today! Exceptional customer service, very friendly and personable :) She showed me the way to the fitting rooms and also rang me up. Offered me to open a Macy's card as well. Keep up the great work! I haven't had a good customer service at this location before so I held off a review until now. Thank you for making me feel so welcomed here at Kahala Macy's :)! read more

Macy's in Kahala Mall is a staple. When in the area, I come here to look at shoes, kitchen wares, and household items. Or use their bathroom. Don't make that face, we all have done it. This location is always clean. I have never walked in there and the place was always organized and clean. Props to the housekeepers and salespeople. This location never seems to be busy. At least when I walk in. I think that's why the place is in order. The sales that they have can be really good. When used in conjunction with their coupons, you can save additional on already marked down prices. I believe if you have a Macy's card, there is additional savings, as well. I often come to look at the sale items. I think that's how I got my waffle maker... Customer service is a hit and miss. There have been times where I have received the most excellent service. And other times, I can't find anyone around to help. It happens at all times of day, so there is no way to pinpoint when to go for great service. Overall, Macy's has its niche here in Hawaii. I will always find myself coming back to see what is on sale. So if you are a fan of the sale and what you may find, this is place for you. 45 read more