Super hard to pay for something. Slow line and not enough cashiers. Not good customer service.

Macy's North park is the BEST I can ALWAY'S find something cool there and the staff is really AWESOME in helping you. I found some really great shoes for my Sister/THANKS to the Ladies helping me out in the department. Keep up the AWESOME Work and my Charge card will stay MAXED OUT!!!!!!! read more

Came here again and there was this rude lady named Jennifer in the jewelry department. I cannot stand her. She slammed the door in front of me twice, kept speaking under her breath and when I asked her to repeat herself because I didn't know what she was saying, she would get all aggressive. She is the most unprofessional and disgusting person I have ever came across with. She definitely acts like a child. read more

Very bad customer service. I wanted to buy a skirt from last act department, however the skirt didn't have a tag. 2 different employees refused to look up the item in tge system and said I'll have to go find something else from the same brand. Bad customer service. read more

Worst customer service! Bought a movado watch and went back to have them put the links back on. I went 2x!!! The first day lady seemed like she didn't want to help me. She even told me to go to one of those shops to have links put back on. I told her no! Why would I pay additional money if I got the watch here. I still stayed then she told me it would take some time for me to go and kill some time . I said fine I went and killed a couple of hours. I come back and then she tells me to come back another day that her "tool" broke.. wow! I take my watch and come back a couple of days later. Same lady again tells me "well my boss said I can't put them back on" I was so upset! I wasted my time and gas again to come up here and for what!!! Macy's movado watch section is the worst! Last time we spend money here if we're going to be treated like this! read more

Went to the beauty department today around 7:50PM - I was looking at the Estée Lauder foundation and I picked one up & Malena I think was her name - came towards me and gave me an ugly sarcastic look and put up the sign not to touch stuff. My bad for touching the products but don't be rude and make ugly faces when your signs are not up. Not my fault you're not doing your job! read more

Macy's is horrible. I have been flagged TWICE while trying to checkout at the Northpark mall location in Dallas using my Macy's card. I have immaculate credit (800+) not even close to maxing out this card, pay off all balances each month. On top of that, I was unable to use my "rewards cash" when they ran me through the ringer and finally approved me over the phone. I am DONE with Macy's forever. So embarrassing to be treated like a thief when trying to buy clothes. Goodbye Macy's. read more

Macy's is HORRIBLE! I bought 10 rugs in an online sale. All were of poor quality. I have not spent 3 hours trying to get these returned. The stores won't answer their phones. And when I show up, they won't take the rugs because they don't sell them. The online customer service is being manned by Philapinos that you cannot understand and they cannot understand you. They have lied to me. They have set up my returns incorrectly. They have put me on hold for 30 minutes and then hung up, or transferred me to another person. (Probably because my return will take so much effort and they are rewarded on number of calls.) I'm beyond frustrated at the total incompetence and extreme lack of customer service. I will NEVER buy another item from Macy's as long as I live. I'm now a Nordstrom customer. read more

I keep reading about the financial trouble Macys is having. Knowing that, I expected to find friendly and helpful sales associates. I was wrong. Ellen and her partner in the Ralph Lauren women's department were not helpful. Turns,out that waiting on customers is not a priority. We had a much better experience at Dillards and so I was happy to spend my $600 there. read more

Excellent customer service associate! She helped a clueless husband find his wife the perfect Ray Ban sun glasses and Coach purse! read more

This store has a furniture store and an outstanding housewares section. I ended up buying about 5 small home appliances for a great price. This store is very clean also. Clothing needs help though. Macys clothing is similar to Ross Dress for Less. read more

This store is really hit or miss. I have found that any visit to the cosmetics department is a good one. Always staffed with great knowledgeable associates. The other departments are hit or miss. I have noticed the store is really understaffed lately. I know Macy's is having financial trouble at this time, but not having an associate to ring up someone is a problem. read more

Incompetent staff, need a manager to do anything, manager cannot rum the entire store. Granted we only had to deal with 2 associates but could not change the price of an item marked on sale. Checking out at the register took 20 minutes for a manager to make their way. read more

Went in to exchange some shoes and met Mila. She was so helpful and friendly! When I realized an exchange order that she placed for me had the wrong mailing address, I went back to her and she promised to take care of it right away. read more

Pretty much everything at Northpark Center is nice, including this Macy's. They have the same good sales that other Macy's have but this location does other special events also. For example, they participate in the Susan G Komen Race For The Cure event every year. That's a lot of fun. read more

Clean store with pleasant associates who did not pressure us as we looked around. Not really my favorite store to shop at (or my wife's), but it is where we park when we come to the mall. read more

Will never shop here ever again. If you go to their HR office to asked to print out a detailed statement because your house just got robbed and you need the statements to report that to your insurance, they will tell you that you have to bring an officer to do so. What cop will come with to macy's to print out a statement. She still refused to print out my statement after I showed her my police report. Then she told me to call macy's customer service and they can print it out, which I did and they were going to charge me $25 to print out 6 months of statements. My house just got robbed and now macys is robbing me too. Just heads up in shopping at this store. They will not help you, even if you're dying. Oh also I went to best buy and jc penny and they just print my statement out in 2 minutes read more

Damn I hate shopping... around and around I went to find a nice business suit and felt like goldy locks looking for a bed. This was my last stop... I walked in and looked around thinking, damn... these clothes are out dated, old looking... ick. Then, I saw a suit jacket that was ok. But the real plus happened with a sales clerk spotted my frustration and helped me out. She went and pulled my size in like 4 brands and brought them to me in the dressing room. Wow... she was awesome. I DID actually find a suit, no shirt, paid and went on my worn ass out way home. If it wasn't for her I would think it would be hard to sell in this place... They have their presentation all wrong. They need to separate out the hip, younger from the OMG older... read more

This is probably one of the better stores I have been to. They have a huge selection spread over a couple of stories. I was in there picking up so facial scrub and as usual the staff were friendly and helpful. Maybe too helpful as I left spending a lot more than anticipated (LOL). I guess that happens a lot though. This Macy's has a small sushi place in the store which I have never see at any other store. read more

Condescension in the home store! When I presented a coupon to a male manager with horn rimmed glasses (middle aged with greying hair) 10minutes ago, I was informed of company policy, in company language with attached company condescension which explained I could not have possibly had a coupon without an attached Macy's account. I have received coupons in the mail for years. I have not had a Macy's account for over 10 years. I was made to feel inferior and stupid for not knowing the company policy of 15% off in the home store... "Always 15% off in the home store". As if to say, duh! This is a classic example of wretchedly consistent sub par experiences in this store and most other Macy's stores. Well done Macy's. You've created employees with falsely inflated egos that have no idea of what customer service and treating people with dignity looks like. read more

Macy's is one of my favorite place to shop. The sales are better then buying at thrift stores and much better quality. I also like buying on line. read more

Great store but smelled awful! Hard to shop when you're holding your breath. Smells like a combination of toilet sewage & restaurant food. Seriously, remove that smell! read more

Made an order online, came to pick it up. Stood at the counters for about 20 minutes before being acknowledged. Would rather had just paid for shipping. read more

I like Macy's in general. I only just discovered with this location that the name brands (like Jones New York and such) actually carry plus-size clothes. Hey...be nice to me! I grew up in a really small town 6 hours from the nearest city of any size. So I was super excited to find the selection here! However...I will not let that excitement cloud my judgment. While all the employees I came across were helpful and pleasant, they were clearly overworked and exhausted. One lady was clearly on her way to end her shift, but walked us over to check us out anyway. Thanks! However...disorganization! I know, it was the after-holidays sales, but WOW was this store disorganized! Especially the homegoods and clothing departments. Stuff was thrown EVERYWHERE and not organized by size or anything anymore. It was just chaos. I get it; it was the after-holidays sales. BUT...there was NO ONE organizing or correcting the mess anywhere in the entire store. I have higher expectations than that for you, Macy's, in Northpark no less. Target does a better job at keeping the store organized and clean than you do. read more

The employees are adequate, not too helpful. Selection of merchandise is fine; always a little haphazard and chaotic, especially sales racks. But the women's restroom always smells and feels disgusting. read more

Ordered my nutribullet online late last night and picked it up first thing this morning! No hassle order just showed receipt and ID. She went straight to the back and picked it up, less than 5minutes in the store. Thanks Macys! read more

We went to the store early the first week of June and bought matching recliners. They were supposed to be in stock for Fathers Day to be delivered out of Houston to Dallas. A couple of weeks passed and nothing but crickets did I hear. So called and were told only one chair came in and waiting on arrival. Emailed another week later and no reply. So we called and someone (other than our salesperson) was short and condescending. I emailed corporate customer service more than a week ago --- again crickets---. So it's been over a month and still cannot seem to get firm answers. These items paid for at the time of sale!! Seriously how do businesses like this stay open? read more

DO NOT GO HERE. Jewelry department is a scam. Appalling customer service. Confusing deals. Avoid at all costs. Spent the little extra money and got to zales next door. Trust me, you will thank me later. read more

Customer service was superb. Thank you to the young gentleman who even removed a dress from a mannequin at the end of his work day for me, since it was the only one in my size. It is greatly appreciated to always encounter helpful and friendly representatives like this. Will be back soon! read more

I've purchased two gold chains for my wife. The first one broke shortly after purchase. Returned it. Sorry. No receipt. The second one also broke shortly after. just fell apart. I returned it. With the receipt. Sorry. It's been more that thirty days. You should have bought the extended warranty. NEVER again. read more

Try to get the guy with the monopoly mustache and samurai hair style. He's white and tall and provides amazing customer service. I met him in the men's department upstairs, I think he's a manager. He really helped me out choosing clothes and styles to better my business casual attire at my new job. Serious customer service and fashion experts here!! read more

I generally purchase my clothes and suits at Macy's, but do not use their Tuxedo Shop to rent your formal wear. After having to drive back and forth from Macy's on 3 separate occasions because the coat that they selected me had two different length sleeves, they sent me--an adult male--away with a Youth Small bow tie. Upon returning the suit and explaining this, I hardly got so much as an apology. Lots of hassles and frustrations to get the same job done I've had done elsewhere. I've had much better luck with Men's Wearhouse. read more

I really like this location based on the women's department. They have more of a selection than some of the other locations, and plenty of fitting rooms. I also like that it is easy to park outside of the entrance or in the garage (except for Saturdays). read more

Last time i came in, my girlfriend wanted to try on some dresses and i was carrying them for her. Since they were alot, i tried to drop them off in the fitting room and one of the ladies screamed at me saying "Dont go in there." That if i stepped in the room, she was going to call the police on me. read more

My boyfriend took me took me to buy a dress and him being a gentleman was carrying all the 8 dresses I picked out to try on. He walked me to the fitting room area where he was about to go in to my stall just to drop off my dresses so I don't have to carry them before this lady yelled at him saying "That's the lady's fitting room" in a rude tone as if we were dumb. She was not polite at all not even at the beginning nor did she carry the dresses inside my stall (she could of at least walked me and my boyfriend inside to make sure he just drops the dresses off and walks right out), but she did nothing. While I was trying on the dresses, my boyfriend said he heard the lady talking out loud to her co-worker on purpose about how next time she was just going to call the police instead of security and other things. That is very rude of her to talk out loud of a customer, especially when they are there. When my boyfriend told me this afterwards, I was too mad to buy anything from there and just decided to leave. I was not going to let him buy me a dress from a place of disrespectful lazy people. *By the way I am from Dallas, TX, not from San Fran (I'am not sure why it says that)* read more

Typical Macy's...nothing thrilling at this location. Decent Polo Ralph Lauren collection for men...I give it three stars because I neither love nor hate Macy's. If you go to Northpark for Macy's, then you'll probably love it; I'm typically using the Macy's parking garage entrance to get in and out of the mall and nothing more...a purchase here and there, but nothing more than that. read more

This is a fairly impressive Macy's. Huge selection. Pretty good deals if you come in on sales. And every single employee I've had to deal with has been very friendly and helpful. read more

I wish the Fort Worth Macy's had this kind of selection and customer service. We're always greeted and made feel welcomed--without feeling hassled. And the selection of men's fashion is worth going to the mall. And I LOVE the sales! read more

Amazing. I bought a watch for my husband and the experience was incredible, Becky and Cindy the ladies at Citizen was wonderful, a true angel. I'm comings back for sure! read more

Worst sales staff ever. Rude, uneducated and inexperienced. No basic sales training and little to no knowledge of products. Save your time and go somewhere else. read more