Everything went well .... I can't imagine how Tim could get any better! Because I was hospitalized for over a month, I asked a friend if she could return a few pair of shoes that arrived while I was in the hospital. ENTER TIM......Tim works in the salon shoe department at Nordys. Upon hearing of my plight, he offered to drive to my house after work yesterday to pick up the shoes for return to Nordstrom's! Unbelievable is what I thought! Who does that? Tim does, that's who! Ladies who love beautiful high end shoes AND fine service, it's time to get yourself over to Nordy's to introduce yourself! read more

Customer service was taken to a whole new level, with all thanks to Bird, who helped me in Ladies Contemporary. I told her what I was looking for, and Bird found exactly the fit and style of denim I had been looking for. So great not to have to spend a lot of time shopping for the "right fit," and Bird selected three great options. I purchased one pair, and Bird ordered the other for home delivery. Bird knows not only how to guide a customer, she is also so knowledgeable about the lines in this department. "Thank you, thank you," Bird. What a great, easy experience, having a truly helpful associate! It is employees like that make Nordstrom my first choice when shopping. Bird is such an asset to this retailer, and it is thanks to professionals such as she that I will continue to support Nordstrom. read more

I came here in search of boots, which I knew might be a lost cause because it's already March and boots are being phased out of stores to make room for Spring and Summer items. They had a few sales racks but nothing in my size. Nordstrom is always a beautiful department store and I appreciate how the sales reps are helpful and available without breathing down your necks you really are never bothered. While I was there the gentleman offered to measure my foot because I mentioned that my size seems to go up an down all the time ever since Covid. I assumed it was because I was barefoot a lot more due to being home more. He said that could be it, but that shoe makers are starting to come up with their own sizing (like vanity sizes in women's clothing). He did he often wears a different size depending on the shoe maker. That was a nice tip to keep in mind. read more

Nordstrom NorthPark Center - Jellies are back for SS26 - Department Stores Near Me - Dallas, Texas

Always enjoy the beauty department here. I'm a huge perfume fan and I love that they have many of my favorites available. Recently I got two fragrances from Gucci's Alchemist's Garden and I also got D&G Velvet Zafferano at their beauty event. Everyone was helpful and kind. Overall a great experience! read more

Nordstrom NorthPark Center - My fragrance collection! - Department Stores Near Me - Dallas, Texas

The sales ladies up there know me because I visit often. I love their bralette collection and last time insisted I look at the pants and tops. I'm glad I agreed! I got a black pair of high waisted jeans with a cute belt and a powder blue scoop neck top. I said, I would think a white top would go better, she said, "But look at this!" and showed me a perfectly matching powder blue purse to match my top. I fell in love with the outfit immediately. Then she asked, Still thinking white?" I said yes and she me a size 12 slim Jean that fit perfectly and looked adorable with my white scoop neck. Since then I've seen that my straps show from time-to time but doesn't everyone's? I do not care. I am an "A"cup and have every right to wear a bra as any other woman. Who wants to walk around with their nipples showing? I sure do not. read more

I went in today prepared to purchase fragrance for myself and came out withore than just a product. Today I had intentions on purchasing from a major fragrance house Maison Francis Kurkdijan . I was greeted by an amazing fragrance customer service representative Shanda. I've titled her my"Fragrance Fairy God Mother." I knew coming in I wanted 724. But she introduced me to a couple of other fragrances just to try something out of the norm. I'm beyond grateful she did. Almost everything I smelled was delicious with the exception of 2 fragrances , yet again everything will not be for everyone. Nevertheless, Nordstrom NorthPark (not sure of store #) please give this woman her flowers. For all those in need of fragrance and want to try something new .... "Go see Shanda!" read more

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I never leave Yelp reviews but the last few times at Nordstrom have been disappointing. Aggressive older lady in the kids' section who kept pushing clothes at my daughter and wouldn't leave us alone after we repeatedly said thanks and walked away from her. It was like she wouldn't leave us alone until I bought all the things. Today I had a weird interaction with someone in the women's section. She seemed to have a really negative attitude as soon as I approached the counter to pay. Laughed in a derogatory tone when I said I couldn't remember the name of the person helping me, had an overall disrespectful disposition, and quite literally threw my purchase at me. Oh, she also left the security tag on my purchase. I only found out when leaving the mall, and because of the way she talked to me I feel as though it was intentional. Nordie's used to be known for excellent customer service. But I don't think so anymore. I'd rather shop online or drive to the Galleria than deal with NP employees. read more

Shoe Dept: John helped us yesterday & went above & beyond searching the other floor to get a shoe model so my daughter could take her shoes home! Then had all the patience in the world as she changed her mind because she fell in love with a different pair while he was on the shoe hunt! Then we found a an amazing treasure on clearance as we were checking out & he ran & got those! All while providing us tips on how to care for our shoes & what shades to avoid! His attention, patience & customer service was everything we needed & his AMAZING attitude as he provided it all was something rarely seen these days! Nordstrom...,you have a great one!!!!! read more

Update 4/20/24 I went in to see about my online order and noticed that they listened to my concerns. The store looked totally different. It was organized and clean. Even the staff was more attentive and professional. This is how I remembered it. I do wish there were more plus sizes 14+ sizes in the store. I usually have to order and come in to pick up so that I can try it on and see how it looks. I love the style, quality, and labels but I hate the inconvenience of buying an outfit first before I know how it feels or fits. I am a person that likes to touch the fabrics. But again I was very pleased with my recent visit. read more

Customer service in Men's shoes is outstanding. Helpful and friendly staff willing to make suggestions to someone like me needing advice. read more

Nordstrom NorthPark Center - Greatness - Department Stores Near Me - Dallas, Texas

Wow,2018 was my last review here? The store is back and looking great. I've always loved this particular store. So when it's time for new mandatory back to the office threads, Nordstrom North Park Center is the obvious choice. Here I go and you should too! read more

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Great location in Northpark Mall. The sales reps are very friendly and polite They are very knowledgeable and are always showing a lot of options and products. read more

Nordstrom NorthPark Center - Department Stores Near Me - Dallas, Texas

As you can see from my frequent check ins, I LOVE Nordstrom. I shop here for clothes, shoes, makeup, decor, accessories purses, perfume and the list goes on and on. It's my go to for most things. Customer service is always topnotch and they always have what you need when you need it! read more

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"BIG APPLE, BIG FASHION! I'm thrilled to report that I've just returned from my very own "New York Fashion Week" experience at Nordstrom's Beauty Trend Show at Northpark Mall! Front row and center, I witnessed the most incredible display of exclusive lines, deals, and giveaways, featuring the hottest trends in Fashion, Skincare, Beauty, and Fragrance! ‍ Let me tell you, it was a JOY and HAPINESS OVERLOAD ! I wouldn't have missed it for the WORLD . And, I'm still reeling from the excitement... I mean, who wouldn't want to get their hands on the latest and greatest from the likes of Creed? I'm thrilled to announce that I scored the Large bottle of "Queen of Silk" - talk about a luxurious treat for myself! I know a lot of people will say that this is such an expensive brand, but it's worth every penny, And, trust me, it's going to be the perfect addition to my beauty routine. If you need anything, please go see Kurt at the Creed counter--He is Amazing ! If you're a fashionista like me, you know that events like this are truly unforgettable. And, Nordstrom's Beauty Trend Show did NOT disappoint! If you're lucky enough to attend future events like this, hold onto your hat (or should I say, hold onto your fragrance?) because it's going to be an experience you'll never forget! #NordstromBeautyTrendShow #QueenOfSilk #Creed #FragranceLover #BeautyObsessed #FashionWeek" read more

Nordstrom NorthPark Center - Great Brand ambassadors. Great energy. - Department Stores Near Me - Dallas, Texas

Today we shopped for 3 hours looking at just about any and every shoe store at North park Mall in Dallas, and finally we found a pair of Jeffrey Campbell to match one dress! Wow wow wow! The hassle! But we conquered. Monica was so helpful! All stores had too many shoes designed to cater to woman with skinny narrow feet! my patty fatty feet wide like little wrapped tamalitos could not find a home! I'm exaggerating on the width of my foot but seriously can we get more options! Thank you Nordstrom for carrying a good selection on stylish shoes. read more

Nordstrom NorthPark Center - Department Stores Near Me - Dallas, Texas

I am a big fan of Nordstrom's! Nordstrom Northpark is always a treat to shop at because of the customer service and the great selection. Whether you are shopping for yourself, your kids, or your friends, this place has it! Today I was here to get my granddaughter some new shoes. She is at that age where she is outgrowing shoes every few months. I have been a big fan of the quality of the kids shoes here and they have been my go to for all of her shoes so far. read more

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Only purchase what Nordstrom has in-store do not place an order for an out of stock or online only item. In the last few years Nordstrom has moved from UPS to shipping via several less than reputable carriers. When you complain, their solution is for you to ship to store and go through the inconvenience of picking up your order in store. It can 30-45 minutes to pick up an order at the store, not to mention drive time to/from store. Nordstrom's renowned customer service is clearly no more. read more

I shop at Nordstrom for the free alterations. Everytime I take something to alterations, they always tell me they can't do it. The simplest sewing requirement and they tell me they can't do it. I'm thinking what can you do? Because you guys always seems so busy but can't do anything. I took a dress to be alter into a skirt, minoosh was the alteration specialist and she let my dress sit for two weeks. I came by to pick it up today and it was still in a dress. What did she do for two weeks? The laziest and the worst communicator. Let me know if you don't know how to sew. I'll go somewhere else, stop wasting my time read more

Extremely grateful for the safety precautions, clean layout, and kind customer service at the Nordstrom's at NP. I needed to get some measurements taken for a dress I'm ordering and Nordstrom's was the only place I called to let me know they were gladly taking walk-ins. The in-house tailor, I believe her name was Ramona, was so sweet and quickly took my measurements with no problems. I even tried handing her a tip but she insisted it was her pleasure! So odd that most alterations places I called in the area were quick to say no when I asked if they could take my measurements. Thank you Nordstrom's for the professionalism and efficiency! And shoutout to North Park mall for being consistently one of the best places to shop at. read more

Nordstrom NorthPark Center - Department Stores Near Me - Dallas, Texas

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Made two order with Nordstrom. BOTH orders had the wrong product inside the boxes.Customer service for the returns was not easy ! Told I needed to return to the store and it would take two weeks to re ship the correct items. Trust me I will NEVER purchase from Nordstrom. Why give a company with poor service any more $$$$$ read more

Looking for the absolute best makeup artist, and beauty consultant? I suggest you ask for Savannah Chavez in Tom Ford beauty department, she is very knowledgeable and genuinely cares about the best products for your personal skin type. She asked all the right questions and knew exactly what I needed and would like. I will never use anyone else. Also, I will never use another perfume after trying out the Tom Ford perfumes that she recommended. read more

A nice store to lol around for a wide range of items. Staff was pleasant when you had questions. Prices are on point for other Nordstrom stores. I did find it odd that they separate the restrooms by floors (men 1st floor and women second). Overall a nice place to shop. read more

Brightly lit and well designed store. Wonderful selections of every day affordable casual wear. Spacious dressing rooms. Clean powder room. Cramped display of non-designer labeled clothing. Fabulous policy of no questions asked with returns. 4 Stars Rating it would be with the consistent great service I have received in their SPA, MEN and LINGERIE departments of this Nordy. Enthusiastic and helpful is the staff. Lovely to be treated nicely. Yet, not so in their shoe department. Nonchalant and unknowledgeable of the fit is their recent sales staff. So, except for buying flip flops here, if I find other pairs of desire, I take iShots and go elsewhere in trying them on and purchase them there. Shame. Cheers! read more

Nordstrom NorthPark Center - Yeah - an array of flip-flop sandals for 6 days of the week - heels for the remainder 1 day but of course - HA! - Department Stores Near Me - Dallas, Texas

Associate Trenton (BP/Upper level) went above and beyond for me today. I was having issues with my card due to restrictions due to me being a victim of identity theft and fraud so I wasn't able to complete my transaction. Trenton was understanding, calm, pleasant, and accommodating. I returned to the store a few hours later and he was even more welcoming and understanding. I still encountered some issues but he never wavered and was so pleasant. You need more people like him in retail and customer facing environments. It made all the difference due to me already in a terrible situation. Please let him know that he has a forever customer with me. read more

I would stay away from online ordering. We ordered a pair of car seats that were never delivered and still having issues with my credit card company because Nordstrom didn't deliver to correct address so I'm out the cost, still disputing it and having to deal with it. Definitely not worth the headache when it comes to online ordering. read more

Alterations were ridiculous; took a week to have $150 dress altered which cost $40 and had to have it redone twice and still not right.

I have been here several times and most of the time it is because I am buying a pair of salon shoes. I am never disappointed by the service and attentiveness to my shoe designer needs. However, sometime last year over the summer I did feel that my needs were not well taken care off (just one star off for that one occurrence). One time is somewhat okay, but this is my go to place for my salon shoe brands. It still won't stop me from getting my shoes in this particular location. Today, I decided to stop by to try on some Christian Louboutin pumps. I thought I would walk away with nothing, nope! I ended up ordering what I tried on. Needless to say, I am one happy customer. Alex helped me out and was fabulous. I was so surprised with his knowledge about the shoes and the brand itself, Christian Louboutin. In addition, he helped me picked out the design, since I was about to go with another black patent and I have enough black shoes within my collection. read more

Nordstrom NorthPark Center - New Very Prive 120 Degraloubi Red Sole Pumps - Department Stores Near Me - Dallas, Texas

Awful experience. Zero customer service!! 7/6 8:30 pm Brunette Lady in 3rd level Sportswear area (Free People)was too busy with her nose down in her phone to help me. She saw me shopping did not greet me. I gathered several items to try on.I had to go up to her and disturb her from her social media on her phone to get a dressing room. She opened up the door and didn't say a word to me! I came out of the dressing room again nose down in her phone, then went down to first floor to look at sunglasses finally picked out a pair and again nobody could be bothered to help me so I left without purchasing anything! This store has really gone downhill, their staff does not care about customer. Trying to gRav last minute stuff for a vacation, next time I will go Somewhere else! read more

What more can you want other than a huge Nordstrom in a huge mall? There are other Nordstrom's closer to Fort Worth, but I think this NorthPark Center Nordstrom is worth the drive. I'm a Nordy girl. I have a Nordstrom card. I kind of exclusively buy my clothes (and sheets and gifts and handbags and shoes and jewelry and phone chargers) from Nordstrom. This Nordstrom is pretty impressive solely because it has a Nordstrom SPA! What!!? In addition to all the shopping (from clothes, shoes, makeup, jewelry, men's, athletic wear, handbags, baby stuff to home decor, Bose earphones, lingerie), you can take a rest at the Nordstrom spa and get a massage or facial or mani/pedi. You don't even have to venture into NorthPark! It's a cool mall though! read more

After being a victim of fraudulent charges, I went to Nordstrom after my gift cards got stolen from me. They lied to me multiple times about my money and lost me $1000. Never trust them with your information, I'm never shopping here again. read more

Just moved to Dallas and this is my favorite Nordstrom in the area by far. I am a little biased because I decided to book a (free) personal shopping experience and had a blast! If Leila is available, I highly recommend her. Compared to the recent experience I had at Nieman Marcus, I was very impressed by the staff at this location. Still wish they carried a few more shoe options in my size (I unfortunately have very small feet) but otherwise this store is great! read more

This was my first Nordstrom's experience...and it was amazing. Yes, it's expensive, but they have a great selection of men's shoes and clothes. The staff is helpful and if they don't have what you're looking for they will order it right to you're door! Also, Brian from the Cologne department was an awesome sales associate! read more

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The Nordstrom customer service of the past is gone. I was told to rush over to alterations to only sit for 30 min waiting. I ultimately returned the jeans I had driven all the way from Fort Worth to have cut and left. I worked for Nordstrom 10 years ago and I cannot even imagine if I had ignored a customer the way I was repeatedly ignored today. I'll be sticking to Neiman Marcus. read more

Jeff in the suit dept deserves a grand shout out for his superior commitment to customer service. He was helpful and very welcoming. I asked him to fit me for something that I could attend a funeral in and then a wedding a month later. Certainly up to the task he presented me with a plethora of charming options. Didn't go for the blazer but opted for a pair of pants and a button down that he's getting pressed for me. Inquired about what color shoes and he was confident in brown so I perused the shoes and he didn't bother, loom, hover and of those qualities we and consumers find distasteful. I wound up getting a pair of boots, a belt and several pairs of socks. Cheers Jeff! read more

Snooty staff in Cosmetics need to remember that they work in retail - thanks. Why I continue to come here is beyond me. Maybe I'm a dumbass with a penchant for getting annoyed by bad attitudes (could be)? read more

I was in Nordstrom at NORTHPARK center this past Saturday and purchased three black sweaters. I requested my invoice be emailed to me. When I got home and looked at my email invoice, I realized I had been charged for a $300 dress that I did not purchase. I have called them three times in two days and they have either 1) assured me that someone would call me back or 2) not answered my call! I just want someone to call me back so we can resolve the issue. I can assure you if I charged one of my clients $300 for a service they did not receive, I would attend to the situation immediately! Here is my promise, I will never go to the Nordstrom's at NORTHPARK center ever again! It is a hot mess!!! read more

Everything you expect a Nordstrom to be, and then some. Maybe it's because I'm not from Dallas, but everyone was uber nice! Every department I strolled through stopped to say hi and dote on my little guy. I already love Nordstrom, but the friendly service was icing on the cake. The children's department was a great size, with plenty of space to navigate a stroller. They also carry Honest Co diapers - a major plus for me! The women's lounge offered a space with comfy chairs where I could nurse my little one and a dedicated changing space to get him all clean. Very child friendly! They also offer a spa/salon on the top floor. Where else can you get your nails done, have a 5 star lunch AND have your newly purchased jeans hemmed all on your lunch break?! This is my new home away from home. I love it here! read more

Nordstrom NorthPark Center - First Pair of shoes! Thanks Nordys for being so helpful! - Department Stores Near Me - Dallas, Texas

This is specifically about the shoe department at NorthPark. I have shopped there for 30 years. The store used to employ seasoned shoe salespersons who were know for professionalism. I walked in during the post Xmas holiday week. Maybe the good people were on vacation, but I had two young male associates who tried to help me that were so pushy. I told the associate I was only looking. In fact they did not have the color or material I wanted so I was only trying for size. So young male gets the shoe, and doesn't even help me with it but wanders off. Then he comes back and asks if I want it to which I said no thank you and I really couldn't afford it right now ($265!). Young male went into this weird used car low class salesman spiel about why couldn't I use a credit card? Seriously? Duh, you don't put more stuff on your credit card. And regardless as a senior three times his age, I darn well know what I can afford. I would have said something but I kind of felt bad for him he was so clueless. Regardless, if he continues to do that with this class of customers, he won't be there long. Nordstrom is not what it used to be. read more

I came with my mom and best friend to look at wedding dresses at the sample sale Sunday at 5pm, and was told the staff could not help me in the room (understandable with Covid), so I didn't blink an eye. What I didn't appreciate is the lack of any form of attention or aid. Another bride had an entourage and the sales lady was occupied with her, pulling dresses for her, standing with her. When I was looking through dresses another lady walked up, and the sales lady asked how she was doing, what style she wants, etc. To only be told Hi, we can't help, is so sad. I was looking for my wedding dress. Nordstrom, will never be getting my business. As we walked out, the sales lady said, "Thank you!". I'm still trying to understand why she even bothered. read more

It all happened in the make-up department. An associate named, Maria H. - name of the person involved, according to my receipt. She was very rude and extremely unprofessional. Been shopping Nordstrom stores for decades. I have some physical limitations now. I was looking for a light pink lipstick. Naturally, you have to try a few shades before picking a winner. I tried one then removed it with a tissue so that I can try another shade. I then handed over the used tissue to "Maria H." To be clear, this is a practice that I am accustomed to, for as long as I have been shopping at all Nordstrom stores....which is decades. I had not heard of or had I been informed of any changes in policies, as it pertains to skin care buying process. But "Maria H." rudely pointed at the tissue disposal box...which was literally inches away from her, and said, "put it there." So I, with my physical limitations, had to get my ass off of the bar stool, to walk 2 steps over to the tissue disposal box (which was inches next to Maria H.) to toss my used tissue. "Maria H. was also fully aware that I was still in search of that winning shade of a pink lipstick, she turned away from me to help someone else. I did not make a fuss [then]. I just patiently waited like an abandoned puppy, while seated back again on the bar stool... after tossing my tissue in the disposal box that was literally inches away from "Maria H." To be fair, "Maria H" was not aware that I had physical limitations. Regardless, her actions were not something that Nordstrom stores are known to project. It was a very disappointing experience to a branch I visited for the very first time. Update: was asked by store owner to message them privately here on Yelp. There's no option to do so. But for your reference, "Store Owner" - Store #723 Transaction #7945 Register #4204 Ringing Employee: Maria H. read more