So I had to go into the mall and I usually don't go in through Neiman Marcus, but today I did. I'm glad I took this detour. This store has all your favorite upscale brands in one place. It was laid out in a manner that made a lot of sense and was easy to navigate. The displays were not over cluttered. You could actually see the products. They had a beautiful cosmetics department as well all your high-end brands that you usually don't see in other department stores. I will need to take this detour again. read more

Neiman Marcus - Shoe Stores Near Me - Dallas, Texas

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My first one star review. I'm usually very kind with my reviews but neiman marcus has one of the WORST customer service people I have ever met. I have bought and have gone with people who have bought thousands and thousands dollars worth of stuff. You go to make an exchange or return and they literally laugh in your face. read more

Neiman Marcus - Shoe Stores Near Me - Dallas, Texas

I love Neiman Marcus, and I will not deny it. Is it pricey, yes, but the quality is outstanding. Can I afford everything they offer - no. But I do shop here enough that some of the sales people know me. And the service you receive here is Amazing! Today I was shopping for my grandson, and the salesman was very knowledgeable about the new selections for the brand Purple, the brand my grandson likes. He helped me pick out several shirts, and when I showed my grandson what I bought, he was more than happy. read more

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Andrew provided exceptional customer service during my visit. Even though he worked in the fragrance department and my issue was unrelated, he took the time to help me find the right manager, brought me water, offered me a chair, and continued checking until he found someone with the authority to assist me. He was patient, kind, attentive, and genuinely cared about making sure I was helped. His level of service truly stood out, and I will definitely return to purchase my next fragrance from him. Thank you, Andrew! read more

5 Stars! Excellent customer service! Shoutout to Shawna! She did a phenomenal job in the men's department. Very attentive! I felt very valued as a customer. Great selection! Pricey merch at Needless Markup! Highly recommended! Overall, I had a fun experience!! read more

Neiman's is always such a fun trip. I usually get most of my clothes, shoes, home things & gifts at this particular Neiman Marcus. The service is great, but my favorite sales associates are Malcom in the Men's department, Karen in the makeup department & Rico upstairs on the third floor. These three are just the best & are always super kind, upbeat and eager to help! They are why I continue to shop at Neiman's Northpark. Gail is also great, she is in handbags on the second floor. Note that some sales associates on the 2nd floor will sometimes ignore you, one day I went in wanting to buy my mother a pair of Christian Louboutin boots, and was ignored for a pretty good amount of time. I now have Malcom or Karen accompany me to the second floor to avoid those associates. They have also treated mom the same, as she has spent lots of money at this particular Neiman's. No matter how much money you have, however, no one should be ignored or treated differently!! read more

Neiman's ALWAYS delivers a first class experience with their personalized service. Olga is one of the most outstanding sales associates I have encountered here. She remembers names, interests, etc for her clients. I am always impressed with their MacKenzie-Childs home decor selection. I try to catch them after Christmas and again on New Years when they have major markdowns, which add a lot of value to my purchases! read more

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The staff is most accommodating, holding true to the Neiman Marcus brand of high-end experiences! Wide selection of products online and in the store. read more

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Bought tickets for brunch with Santa and the food, drinks, entertainment and Christmas decor was very well put together! Attending their brunch was the beginning of a new annual tradition for my mom and sister. read more

Gladys in the women's designer area is an absolute God-send! Truly, she greeted us as we arrived and didn't flinch when we told her we needed the most fabulous and professional look for our daughter and fast, , as we have a big event over 3 days this very week! She set out like a woman on a mission, learning our preferences and style as we went. In 2 hours, she created a full, fabulous, incredible designer wardrobe for our daughter, even bringing in Diana, their expert alterations tailor to help us make our event deadline! She made an effort to find sale bargains as well, which certainly helped. Her knowledge of Neimans and the clothes available in each department is quite impressive. Gladys provided us with the ultimate personal shopping experience. We were so blessed by her! read more

very poor customer service , I'm surprised with NM being luxury departmental store but the Cs is most horrible experience . they are very rude , put you on hold for long time do not resolve the problem and don't escalate to their supervisor. I would give -1 rating read more

I placed an order on February 28 for an item and was given a shipment date of March 15. Later when I checked the status it said it was on back order for which I was not informed when I placed the order. Now I checked the status and was given a date of May 15. In light of the issues Saks Global has had with fulfilling orders I am led to believe the vendors are not supplying merchandise. I will go to the boutique or see if it can be purchased directly from the source. read more

Overall, I've always had pleasant experiences shopping at Neiman Marcus. In November, I purchased a Tom Ford perfume gift set that was on sale. The sales associate informed me that I would receive a $50 gift card with my purchase. The combination of the sale price and the gift card offer motivated me to finalize the purchase--it's simple girl math! I was told the gift card would arrive in 6 to 8 weeks. However, now that it's been 8 weeks and after multiple calls to Neiman Marcus at NorthPark Mall, I've been informed that my purchase was ineligible for the gift card because the item was on sale. This feels incredibly unfair, as the sales associate clearly stated otherwise. Despite this, they've doubled down and refused to issue the gift card, leaving me feeling penalized for something entirely outside my control. read more

If you're ever at Neimans looking for a new bag, you must ask for Shazia!!! She was so helpful and amazing!! I love my new Christian Louboutin bag!! read more

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Went in to get a refill of Victoria Beckham brow gel. No one at counter, which also looks sparse. Three employees standing at the end of the Tom Ford counter to my right chatting it up. No one acknowledges me or asks if I need help after standing at counter for 3-4 minutes. Leave to check NM site and verify that they still carry product, which they do online. Go back in store and ask employees still standing around the Tom Ford counter if anyone is working the VB counter. Asian man asks what I'm looking for and walks over to VB counter. He says they only have the products on display left (it looks like a garage sale of leftover makeup). I ask if Neiman's is no longer carrying the line. He ignores my question and mutters "let me know if you need anything else", clearly annoyed at having to wait on me. I reply that I'll check at Nordstrom's instead. No suggestion of alternative brands or products. No offer to order the product online for me. Just dismisses me like I'm yesterday's trash. No wonder sales are down and they're losing money. read more

In my research for a new fragrance, I discovered only Neiman Marcus sold the Acqua di Parma brand in store. North Park is one of the few DFW locations to have Colonia Essenza in stock. After trying a newer scent suggested by the sales lady, I ended up purchasing the Essenza. I was paying attention to the multiple prompts on the card reader rather than to her. I only noticed no samples were provided with my purchase when I left the store. Because she retrieved a sample when she had me try the newer scent, I knew Acqua di Parma samples were available. Does Neiman Marcus no longer provide samples to the customers with their fragrance purchases or just this employee? read more

My wife loves Neiman Marcus and we do not have one near us in Florida. We had to walk through. They have a nice place to eat called the mermaid ‍ cafe. A champagne vending machine near it as well. Plenty of items to look at on both levels. The spa is down stairs with the salon. read more

Neiman Marcus - Champagne vending machine - Shoe Stores Near Me - Dallas, Texas

As a girl born and raised in Dallas (Lake Highlands), I've been shopping at Neiman Marcus my whole life. I don't think I knew it was a Texan institution until I moved out of the state it was gone! If you aren't familiar with Neiman Marcus, it was founded in Dallas in 1907, and it's remained a luxury department store ever since! The chain has since expanded outside Texas, but it's definitely a Texas institution! The location in NorthPark is large and great for luxury shopping: lovely dresses, shoes, handbags, and jewelry. It also has 2 restaurants (NM Cafe and the Mermaid Bar). I would say it's most similar to Nordstrom or Barneys, so if you enjoy shopping at those stores, you'll probably enjoy a shopping trip at Neiman Marcus! Check it out! read more

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Placed an online order but had to pick it up in 2 parts. 1st time it didn't even come in a bag. 2nd item came in a bag and when I asked for an extra for the 1st one (it was a gift) she told me no and said I could only get a bag if I bought another item.... It's a paper bag. And I DID buy another item. For such an expensive store for them to be so stingy with the bags is actually comical to me, didn't even have the energy to argue with the woman at the counter. You got it girly next time I'll just go to Saks. read more

Well I found everything and needed so the selection was great. And if you go for quality as the main component of value, not cost, there is great value to be had at NM. As for the service, as per usual at a department store, I got white-ladied again. I was standing in line behind the customer being checked out. In the meantime a white lady came to the counter and spoke to the cashier as she was finishing up the customer was front of me, they obviously knew each other as they addressed each other by name. When she finally finished ringing up the customer ahead she f me, she turned to her friend and said what can I help you with, and never acknowledged me. Luckily for the merchandise, the friend told her, she was here first. Hey sales lady! I'm Black, not transparent! Anyway since the friend didn't take advantage, I didn't knock over any tables of merchandise! Come on y'all , it's 2023 and you still playing oh I didn't know who was next games? Really?! read more

Cologne is the reason I stop by here. No issues with customer service. They always treat me right while always doing their job and trying to upsell you. Part of the game. I enjoy the banter and wit. If your looking for high end scents check this place out. read more

Neiman Marcus - Original Santal - Shoe Stores Near Me - Dallas, Texas

There is definitely history! Did you know that Stanley Marcus was the CEO and President of the famous Neiman Marcus Retailing Store that is famously and worldwide known for its extravagant and unique. Posh style, sophisticated and trendy too. Sales reps are very knowledgeable about all their inventory. They carry a nice selection on perfumes and colognes. If you need to make a grand entrance, they have exquisite dresses for all events! read more

I went to the Balenciaga area first. The guy helping me was an absolute Saint! Tony Mata, he went above the call of duty and brought me more choices than my original options I had asked for. Thank goodness because I would have walked out without finding the shoes I actually wanted. This review would have been 5 stars had it been for him alone. But this is for my whole experience. And had it been for this next lady I would never come back to Neiman Marcus ever again. Honestly I started to walk right out of the fragrance department never to return. I literally only came to NM to get this perfume. I had came here back in February and bought 3 different high end fragrances. The guy had put a sample in my bag. My husband loved it so much he told me the next time we came back to buy a big bottle. This was my intention. I got here, had an excellent experience with Mr. Mata and then he gave me directions to get to my original destination I was in route to before seeing the shoes I had no intention on purchasing. He is a great salesman. I got to fragrances and this woman walks up and asked me what I needed help with, like I pulled her away from the conversation of a lifetime. I smiled and told her "Portrait of a Lady." She says, "Yes we have it." She Went to spray it on a card. I told her I didn't need to smell it. That's what I had come for. Then proceeded to tell me the price like I would scare me off. "Uh.. ok." I said. She then snatches one off the wall and walks to the register. She rings it up and didn't even ask for my telephone number which is funny because I'm an InCircle rewards member. Not through NM but through AMEX. So... I'm sure they will be happy to know this info as well. She didn't even put any sample into he bag.. Anywhoo... she told me the total and I said "my telephone number"? She said "What for??" It took everything I had not to loose my temper. I said "is there a sales person in this store." She said the black guy was a vendor and the other lady was a sales lady. I said "awesome, good." Got the other lady's attention and asked her if they worked off of commission. She said yes. I said "ok. I would like for you to ring me up and make sure to put your info. I don't want this woman getting one red cent of my hard earned money." The other lady's mouth dropped and she slammed down the perfume and walked away. So.. my husband walked over and asked me if everything was OK. I said "yes, it is now." But I was completely shaking. I've never been so insulted in my entire life and I just granted her the favor of instant karma. Attitude is everything with me and I won't accept anything less than great. I really hope this review will bring light to this woman and they fix hers. I will continue to shop at NM because of people like Mr. Mata who needs a raise for keeping customers like me when associates like her run us off, Because this mall is full of amazing stores for potential new customers like ME! Thanks for reading. read more

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Beautiful Store! I appreciate the little touches of loveliness throughout the store. An orchid or plant here or there. The welcoming bright lighting. The flattering mirrors in the large dressing rooms. Incredible Merchandise! I love their buyers selection of collections for this store. I do check here first when I have something in mind for an occasion. Nine out of ten times I find it here. Hit-or-Miss Service! This is where I waiver from buying or not from here. I've always enjoyed buying from the sales associates that I have developed a rapport with. As for the spur of the moment need, well, I have walked out empty handed due to the unpleasant attitude of the salesperson many times. CHEERS! read more

This review is specifically for Nick and Jason at the Louis Vuitton section of this Neiman Marcus. Phenomenal. Been in here numerous times and these two gentlemen NEVER disappoint. They are both nice, friendly, knowledgeable and great sales men. Highly recommend this location. Typically has a shorter wait time than the big store down stairs (in north park) read more

While I've always liked Neiman Marcus, it wasn't until both Saks Fifth Avenue and Barneys New York left the area that I became a big fan. It has now become my go to store whenever I have a clothing (or shoe) void to fill. I will often search their website and find items. If it's a designer I don't frequent, I call up my associate and head into the store to try it on. This said, beware as the online selection can vary from what is available in the brick/mortar store. On the days that I venture into the store, I always find the associates to be very friendly and helpful. In the event I miss this associate I normally work with, there are always others willing to step in and assist me. Another part they get right is the associates are just that, associates; there to help when needed but otherwise they mostly stay out of the way. I have yet to come across an associate with 'stalker/pushy sales person tendencies'. My shopping experience here is always relaxing. Superb product quality and amazing service is what I have grown to expect from Neiman Marcus. They continue to meet/exceed my expectations in both areas which keeps me coming back. read more

My favorite place in Dallas to buy shoes. Their service is spectacular and Andy is the MOST AMAZING human ever. I'll admit that every time I go, I just plan to window shop, but Andy is so charming that I will usually walk away with at least 2 pairs of shoes that I love. I never go wrong when I shop here. read more

My daughter went into Neiman Marcus at Northpark to purchase a new fragrance. She choose Baccarat Rouge 540 . The sales associate at the counter was very rude and gave the impression as if she did not want to help us. My daughter completed her purchase and asked if she could have a sample of the newest fragrance by Maison Francis Kurkdjian and the sales associate gave her a sample of the men's fragrance. I purchased a travel set of the same fragrance from Nordstrom's on Saturday and the sales associate placed 4 samples of different fragrances of Maison Francis in my bag. I am very disappointed in the customer service at this well known luxury department store and I will not be shopping here again. I encouraged my daughter to return the unopened fragrance and purchase her item from Nordstrom's. read more

I would like to commend, May and Wenn! They are in the cosmetics section, LaPrairie to be exact! They were helpful, kind, patient, & knowledgable! They were diligent @ their task: of pleasing me, their client! I will be happy to speak with you about Wenn or May @ any time. read more

Terrible customer service for the mens department. Crazy to think people who work for commissions are the ones who act entitled! No wonder the company filed bankruptcy. read more

I am giving this location 3 stars simply because of May Abdo in Cosmetics. Love her energy and helpfulness, and she pays attention. I will return to buy from her. Everyone who shops at NM has a preferred salesperson. However it can take some time to find one that vibes with you. And actually it's how you vibe with them lol. Like yeah they work in sales but you dunno how great it is to be able to see a familiar, friendly face and not get stuck waiting for someone to say "polo" whenever you say "Marco" ya know? The Mermaid Bar has tasty food and strong cocktails but their customer service is odd. The waitstaff is kind of gruff but they're not necessarily rude. Idk.. maybe they've had one too many ritzy lady bark for a sandwich and martinis a few too many times? I like eating there even if the vibe is odd lol. read more

Sunday December 4 around 3:30pm at the men's shoe section where they have off white and Prada was two white workers being very micro aggressive to a person of color including making my partner feel uncomfortable. I witnessed it and left because of how upset it felt listening to what these two employees said. You would think after that Dillard's incident that happened at the same mall would make them think twice of saying rude remarks with customers around. read more

so in my tradition the groom's mom gets the bride's wedding outfit, which includes the shoes! I have always wanted a pair of Manolo Blahniks to add to my designer shoe collection, and I thought that would be the perfect opportunity! I wanted some ideas, and did not want to purchase anything yet. The salesguy was super friendly in sizing my foot, and telling me he can get anything shipped for free to me if we needed to. He understand my situation and how I could not decide the color of shoe yet because I did not have an outfit, but he did give me his card with his info, my size, and also the styles I loved so I can go back and purchase the shoes from him! read more

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It's my favorite place to shop for high end fashions. Neiman Marcus sends me perk cards that I use towards their yummy food they serve in the cafe. I've been to all the Neiman Marcus locations in the the DFW area. My favorite is downtown Dallas because they have a Chanel boutique inside read more

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While not suited for everyone's comfort level, this stalwart of Big D shopping is re emerging as the go to for luxury goods purchases. Once the bastion of the wealthy, almost anyone can find something here that turns them on. With a new leader at the helm, it feels like the ship is again sailing in the direction Stanely Marcus set decades ago. Hey, if you are a Dallasite you almost have to shop here once, right? read more

Neiman Marcus - Shoe Stores Near Me - Dallas, Texas

Try calling a dept.. like say womens fragrances.You won`t get them.If you leave your ph# for automated call back..won`t happen.you can fight all you want with maybe an ans svc out of USA and never get help.I miss the old hometown Neimans. read more

I can't believe Neiman Marcus sales MacKenzie-Childs stuff, knowing that they stole the original designs from Victoria and Richard MacKenzie-Childs. You are selling stolen goods, shame on you!! read more

LINGERIE DEPARTMENT "0stars"!!!!! They are AWFUL!!!!! Twice bad experiences. Friday I came in to have my daughter fitted for correct bra size. No one spoke no one offered help they just looked at us. So I asked if my daughter could be measured. She just starts walking to the dressing room. Deep breath!! We followed. Not a word amongst us. She brought two bras in. She adjusted one and stepped out to get another size. We waited for awhile chit chatting and I realized she hadn't came back she is outside assisting a gentleman and his son. Just left us! I had my daughter get dressed no way I was purchasing after the blatant disrespect Twice!! The time before...... I am right in their faces they don't speak, they don't offer assistance, they don't even take the items out of my hands while continuing to shop. I had 5 bras a lady just walked pass me. I asked about a size in a bra she said she was going to check then never came back I see her walking away. I asked another lady who also didn't address or assist me can she ring me up and she said you can come over here No hello no nothing and I carried my items to the register. She couldn't get it to work and said you can come over here still me carrying the items. Not sure why I went along with this I think I was shocked and hoping she would snap into salesperson mode eventually. I asked about the original salesperson she said she went to the restroom. Smh So she leaves me and doesn't at least find someone else to assist CRAZY! Rude, inattentive, unhelpful, very bad customer service skills! Wouldn't spend a dime in this Lingerie department again. They need to be trained by this location's shoe department. They have very good personalities and customer service skills read more

This Neiman Marcus is located at the North Park Center, across from Tiffany's (if you are on the 1st floor) and Lenscrafters (if you are on the 2nd floor). Neiman Marcus is currently having their end of year designer sale, that include brands like Christian Louboutin, Channel and Gucci. These sales will be lasting for a few more weeks, according to a sales associate that was helping me. This Neiman Marcus has 2 stories, with the shoes and handbags on the 2nd floor (where I was primarily shopping in... with so much shopping in Dallas, I have no idea how I will be able to take back everything that I am buying on the plane... is it wrong to like such pretty things?). My husband and I, along with our little girl dog (yep, Neiman Marcus allows you to bring your little pup with you when you shop, along with Nordstroms, that is also in this large mall) walked into this store and were warmly greeted by employees (well they were mostly excited to see our little girl). As I was looking for a particular shoe in my size, 2 sales associates were actually helping me (1, in particular, was asking me questions about my little girl while I tried on my shoes). After making a purchase in the shoe department, I walked around to browse the purses. There is a Gucci boutique in this Neiman Marcus (but there is also a large stand alone Gucci Store in this mall as well, located on the 1st floor, between Michael Kors & Salvatore Ferragamo). If I lived in Dallas, I would most likely become a regular because I just love shopping and especially love the brands that Neiman Marcus carries. Service from all employees we interacted with were very friendly (not just in the purse and shoe department). read more

Andy in the shoe department is phenomenal! He knows all the sizes of shoes and which run big, small, or true to size. Always ask for Andy! He will find your fit!! read more