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Chanel - Dallas

3.4 (57 reviews)
Ultra High-EndAccessories, Shoe Stores, Watches
Closed 10:00 am - 6:00 pm
Updated 2 months ago

Chanel - Dallas Photos

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Reviews With Photos

Grabbed some Black nail polish that's been sold out Everywhere.
J B.

Love this location and staff. I went here recently to drop off of sunglasses for repair and I was greeted at door with a smile and a thousand "Welcome to Chanel's" I had an appointment. But I don't think it mattered. The staff showed me so much love and took care of me. I don't see the reason for the negative reviews. I definitely can not relate to a negative experience. The store was actually busy when I was there and everyone was taken care of. I'll be back soon.

Front view of the store
Dee M.

My husband and I were greeted as soon as we walked in the door. Our sales associate was very nice! I told her that I was looking for a particular brooch that I saw online and she advised me that due to the Coronavirus she could not reassure me that my shipment would ever arrive. However she did show me a few nice pieces and my husband ended up selecting one that was perfect! Happy Anniversary to me! This location was very nice and clean.

Chanel wallet
Claire S.

I came in having a specific item in mind, but not sure about the size and color. It took a minute for one of the SAs (Wendy) to approach me but once she started to help me, it turned to be a great experience. she was very nice, knowledgeable and patient. I tried on a few purses until I found the perfect size and material I wanted, then I debated for a bit on the color and finally decided to be on the wait list for the one I really wanted instead of purchasing the one they had available at the store. Wendy was very attentive, showed nothing but professionalism and respect even after I decided not to make a purchase that day. Then as I was walking out of the door, I remembered I wanted a wallet as well, and she happily helped and worked with me to find the perfect one. I ended up walking out the store with a pretty wallet that would fit perfectly in my up coming purse :) now that I have some other items I'm interested in mind, I will definitely return.

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3 months ago

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2 years ago

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8 months ago

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1 year ago

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4 years ago

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3 years ago

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13 years ago

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5 years ago

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6 years ago

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14 years ago

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10 years ago

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5 years ago

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13 years ago

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6 years ago

Went there and the manager didn't let me in. There were 3 assistance just standing around on their phones

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5 years ago

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8 years ago

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13 years ago

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7 years ago

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8 years ago

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9 years ago

Rude staff. Basically ignored me while I was trying to inquire about bags. Would never come back.

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6 years ago

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12 years ago

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15 years ago

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12 years ago

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Ask the Community - Chanel - Dallas

Hi. Should I need to make a appointment or just walk in if I wanna buy a bag?

You can walk in but there is a line. I'm not sure how busy the line is on weekdays, but it stays packed on Saturdays. The wait is not terribly long but 30 mins to an hour. Like waiting for a popular ride or a new movie! I wasn't able to find… Read more

Don’t See Your Question? Ask Away!

Review Highlights - Chanel - Dallas

Summary: ASK FOR CALY, CALY DESERVES A RAISE Highlights: She's patient, considerate, and thoughtful.

Mentioned in 5 reviews

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Neiman Marcus

Neiman Marcus

3.5(127 reviews)
3.9 miDowntown
$$$$

Iconic Store with and Iconic Past, Here today, but may be gone tomorrow…read more... This is an amazing store with amazing architecture, but sadly this store may be in the past very soon. Despite preservationists efforts to save the store, along with the Dallas City Council itself, it appears this store's days may be numbered. If you want an amazing shopping experience with amazing selection and service, get there while you still can!

This is the OG Neiman Marcus store in downtown Dallas, since 1914. I've always been a big fan of…read moreNeiman Marcus, especially the Beverly Hills location, which has long been one of my favorites. While staying at the Adolphus Hotel in Dallas, my friend and I decided to stop by this flagship store, especially knowing it's a legendary location and currently at risk of closing. My friend was interested in buying some shoes and a purse as she lives abroad and was doing a lot of shopping (time to rack up on InCircle points) but once we walked in and realized how quiet and silent the store was, we decided to just have a coffee and then proceed to another store later. While I understand that the building has undergone architectural changes over the years, the ground floor felt underwhelming in terms of interior design. On a quiet Tuesday afternoon, the store was practically empty. We decided to grab coffee downstairs at the Expresso Bar, but the atmosphere was a bit off. A security guard in a bulletproof vest, visibly armed, stared at me for a second, which was somewhat unsettling. He moved on, but it made the space feel more tense than welcoming. We were dressed nicely--my friend had on a Chanel top, I was wearing fancy Italian loafers....so it likely wasn't about our appearance. There's nothing signature "Neiman's" or luxurious about the Expresso Bar or its presentation. Two iced lattes and a cookie served at a counter in plastic cups came to $20 with tip, which felt pricey considering the overall experience. The only other people in the bar seemed to be employees on break. I've read wonderful things about the Zodiac restaurant upstairs and wish we had time to check it out. I truly hope this iconic store stays open, but it could definitely use some fresh energy and warmth to bring it back to life. Some good energizing or soothing shopping music (even a piano) could do wonders.

Photos
Neiman Marcus
Neiman Marcus - 1st floor.

1st floor.

Neiman Marcus

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Chanel - Dallas - accessories - Updated May 2026

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