all macy's customers: if you have a "special event" charge to your macy's credit card, please pay attention to this message! i have just discovered that macy's conveniently, either apply only a % of your payments or none whatsoever, to your special event charges in your credit card unless you tell them to do otherwise. remember that if you don't pay your "special event" before the time agreed upon, you will incur in very high interest rates. it me took several month to clear the big mistake macy's made with my special event charges back in 2015. after dozens of calls and even mistreatment from customer care reps, all around the states and asia, macy's agreed to reverse the over $1800 in payments i had made, and that they were conveniently allocating to my revolving charge throughout the entire 2015 as oppose to my special event charge. when i thought everything was cleared, i discovered that as of dec. 30th the debited by revolving charge with over $800 because, and i'm not kidding you with what they told me, "they couldn't take the money from my bank account." the problem was that i never made a payment for that amount. you would think that i had learned my lesson, right? no i didn't. actually i just made another "special event" purchase in macy's chicago for $1871.00. last friday i made payment for $1500. when i checked my statement this morning i found out that macy's, and again, very conveniently, applied only less than half of the payment to the special event. so be careful and check your special events charges, payments, etc. in your macy's credit card and be aware of this kind of "convenient" (for lack of a better word) practice from macy's. i actually opened a case with the better business bureau and i'm getting questions from the media as this all very suspicious. so watch out! if you would like to contact me through fb, please do so. i'll be happy to answer any questions as i'm wondering who else is having this same issue. read more

Still the worst customer service in the city. Do you just not pay these people or do you love to hire rude, unhelpful people? I stopped by today to the basement-level yogurt/juice bar. I'd been here once before, a few months ago, in search of a carrot juice. Bizarrely, they only have a carrot-celery-apple-ginger combo on the menu, but the people waiting on me that day just made it a carrot-apple-ginger juice. Today I got a super surly, rude woman who flat out refused to make the juice I wanted, saying something about "they want us to follow the recipe." There's no recipe- they have all the ingredients in jars, ready to go. All she would have to do is throw out the celery and mix the rest up in the blender and then charge me the full $4.50. WTF?? So bizarre. Anyway, I'm totally done with Macy's. It's so unpleasant and uninviting and obviously, "they" don't care so much that they are turning down sales. read more

I know exactly why retail is failing in the US. And anyone else who is curious need only step foot in this Macy's. The sales associates are too busy chatting en masse to ask if you need help finding anything. The dressing rooms are a sty a self respecting hog would turn there nose up at. And don't try finding any specific items as the racks are a shambles. This is why the internet is crushing brick and mortar stores. The brick & mortar stores have simply given up and don't care anymore. And that, boys and girls, is why retail is failing in the US. read more

The store and service was OK but the prices are easily beat. I bought a down comforter there regularly at $800 and by opening a Macys credit card got it for around $300. Great deal, right? It was until I got home and saw it new on ebay for $125. Likewise, the cookware set I bought for $400 regularly at $600, only $275 new from ebay. read more

Love this location. Sometimes my friends and I go to the carpet room on the top floor and act out Alladin. I always play Jasmine.

This store has everything. No store in LA matches this Macy's. Checkout Holiday Lane on the 7th floor for Christmas fun, and the food court on the 7th floor. It offers a great view of State street. read more

I did not think it was possible, but somehow Macy's managed to ruin an iconic Chicago landmark. Thanks to Macy's, this store now operates on the same level as Sears. This store is in a horrible condition and needs some attention. On a recent visit to the store I noticed several broken and messy displays, cracked and worn-out floor tiles, several burnt-out lights, and dressing rooms that look like a hurricane past by them. Also what's up with the employees? A majority of them do everything possible to avoid human contact, while the rest of them just look down at you like you're not good enough to be shopping there. Macy's, please give your store some much needed attention, and please hire employees that actually give a hoot about the customer. read more

bring back marshall fields! macy's is horrible. bad styles, poor service. read more

Neglected. Dirty carpet, broken tiles, peeling paint-can't help but wonder if lead-based-out of order escalators and bad customer service. Gives the appearance of a store ready to close. Truly sad. My first and last visit. read more

The store is just a former shell of itself; gone is the special feeling and aura that was Marshall Field. Instead, cheaply made knock-off brands, along with red stars and neon grace the once glamorous store. Service is now non-existant as just one depressed sales person seems to be in a department.......and the shopping carts.....apparently Macy's wants to compete with Wal-Mart! I used to travel to Chicago many times a year just to go to Field's. No more....which is really depressing. It was something I always looked forward to. There is (or was) no place like Field's. If I want to shop for shoddy merchanise with bad service, Wal-Mart and K-Mart are available anywhere, anytime (kinda like Macy's.....oops...just like Macy's). read more

As a native New Yorker, this pains me to write this. I held Macy's in such esteem, it was a great place to shop when I was growing up. Maybe the NY ones are, I don't know anymore, but the ones in Chicago certainly are not. First off, as others have said, the selection was not so great. But what really bothered me was a vulturous sales clerk in the women's department who circled and swooped on me like fresh meat. I had already been offered help by one older lady and politely declined, as I just wanted to look, and to give her credit, she left me alone except to suggest an item that actually was somewhat akin to what I was eyeing. But another one trailed me like I had a magnet in my ass and would not stop suggesting items to me even though I kept politely saying I just wanted to look. Finally, when she turned around, I made a run for it. She totally ruined the experience for me. I understand these are tough times, but if a customer asks for breathing room, GIVE IT TO HER. You didn't only lose a sale for yourself, you lost it for the store, because I was looking to buy something. read more

I see that many people have issues with Macys', but I guess I'm lucky. Though I'll tell you that I would only ever shop at Chicago Macy's or the one in Troy MI (that one is extra nice because the man who founded Victoria's Secret owns half the mall and all their stores are really nice). I've only not been able to get help once there, and that was because they were focusing on an event the next day and preparing for it. I never have a problem with returns and they rarely ask me why I'm returning something. Yes, I definitely miss Marshall Fields, but I have given in (mostly due to really good sales). Most of my shopping is done in the contemporary section and I find the sales people there to be really helpful, whether it be finding me a garment, taking the clothes to the dressing room for me, or helping me decide if something looks good on me or not. I find them to be honest as far as that goes. They're not paid on commission so they aren't going to sit there and tell you something looks good when it doesn't. Instead, they'll find you something they think would look better on you. If it does, they'll tell you they think so. If not, they'll try again. Yes, it is a huge store and getting lost in it can be easy if you rarely go there or if you're not from around here. I haven't lived in the city that long, but it only took a few visits to learn the layout. Though I did get lost one time in part of the men's department while searching for a present for my boyfriend, but that was more likely due to me not having slept for 24 hours than anything else. Having said all that, I wouldn't shop at a Macy's elsewhere. The only reason the merchandise is good here is because it's Chicago. I've been to the Macy's in Kalamazoo, MI and one in Ohio, and they never have anything I want to buy because they don't stock the good stuff. The good stuff is only reserved for *classier* cities (or rather, the cities where the population usually has a good amount of $). I remember when both of those stores were other things.The one in OH was a Kauffman's (a dept store in OH and NY) and the ones in MI were Marshall Field's. When the Marshall Field's in Troy MI became Macy's, most of the merchandise stayed the same. When the Kauffman's in OH and the Marshall Field's in Kalamazoo MI became Macy's, their merchandise went downhill. read more

I am only reviewing the Macy's wedding registry. The hubs and I registered with them a couple years ago when we got married. Their rewards program was great and we always got coupons and money back to make purchases. It was also very easy to exchange things. The staff was also incredibly helpful and friendly. We hadn't dealt with them again until recently. We had a huge plate setting delivered a couple years ago, but because we were living in a tiny condo, we hadn't opened the package. We assumed that everything would be ok. We moved recently and personally carried the huge box of plates to our new home. I opened the box the other day to find a broken plate. I thought, "maybe we weren't so careful and one broke." I was willing to purchase a replacement. I then opened the other side of the box, where the other set was packaged. And I found the same broken plate in the same spot. I then thought, there might have been something faulty with the way they packaged it. My hubs called the Macy's customer service a couple days later and the person on the other line suggested we go to Macy's and attempt to get it replaced. If they couldn't help us at the store, then to call her back and she will help us replace it with a discount. So we went to the Water Tower location. Unfortunately, they no longer had the China and stemware section there. But Ruby who was sooooo pleasant and apologetic led us to the State St. location. We made our way to State St. and walked right into the registry section and Rosa was able to help us. I explained the situation, she checked inventory, and brought us 2 replacement plates. The value of the plates had gone done since we registered for them, so it wouldn't have been such a hassle to buy the replacements ourselves. But the customer service was just soooooo amazing, we were incredibly impressed. Afterall, we got married 2 years ago and they were still able to accommodate us. Now we're living in our new house, with our beautiful plates displayed for the 1st time!!! Thanks read more

I grew up with Marshall Fields as the primary department store in our area. I always loved everything about it. I have to admit that I was disappointed when Macy's bought the stores and moved in. But, I'm so pleased that they have maintained the flagship store on State Street in Chicago. This part of town had been running into the ground with few patrons and deteriorating sidewalks and streets. But Macy's stayed on target for keeping this building as a showpiece. Amazingly, in the past few years there has been a turn around and it is now a bustling place with many shopping venues. The gem on the area is Macy's. Go into this store and it will take you back to the days of Marshall Field and Selfridge -- two businessmen who gave new meaning to customer service. Field knew how to attract customers. One way is to provide a setting that is appealing, supportive of buying, and comfortable. An example is the cosmetics department. The space is huge and the building supports the notion of sunlight and vastness ... you will not feel closed in. In about the center of the cosmetics area you will find an space in the ceiling that opens up to several of the upper floors. At the top you'll see a dome that is completely made of mosaic tiles. This dome was created by Tiffany. Field felt open spaces were important to comfort (not feeling trapped or closed in). You will see that in the center of the building where multiple escalators take people to various floors and the look of an atrium is evident -- even with display windows. I could go on, but go to see this magnificent building yourself. I understand that Macy's will be creating items in the near future that will reflect the Marshall Field merchandise, so you may want to do some shopping while there. If you have car and drive in, consider parking over at Millennium Park and walking to Macy's -- much less expensive than the places along Randolph. read more

This is an updated review, but I'm still giving 1 star due to my terrible experience trying to pick up an online order yesterday 12/13/18. I ordered 4 items, 3 were ready for pickup two days ago and 1 was ready yesterday. I waited until all my things were there to avoid making more than one trip, which the site even suggests. When I got there around 6:15 p.m., the pickup area was completely overwhelmed with a very long line that made a 30 minute wait. Only two people working the department. First of all, it's the holidays, so I'm not sure why they weren't prepared for a high volume. So eventually another associate grabs a few of us to a register to get our pick ups. They were only able to find one item of mine, the one that arrived yesterday, but not the other 3 items that were ready 2 days ago. I was waiting so long just for them to tell me my package is probably lost "under other packages." So they try to find the items in store. She comes back with one item, but it's not the color I ordered. The other two weren't in store. I didn't leave until 7:30. It's worth mentioning that a customer who didn't even have their email with the barcode to scan (which they're supposed to have) was able to get their order while I wasn't even though I had all I needed. Then myself and that customer had to ASK for a bag for our stuff. They literally just handed her a coat on a hanger and me my bare package. This pickup service has never been a smooth experience when I've used it here. The last time I picked something up, they were taking forever to find my order and they always have to open your package to see what else they need to find. I'm going to try once more before I have them refund me for my package that's IN THIS STORE, but they don't have time to sift through to find. SMH. How about Macy's do like Nordstrom and only offer pick up for items already in house to cut down on the packages? read more

Great customer service. They didn't have Gucci Envy in stock, but they pointed me to a place I could find a great replacement.

I bought my wedding dress here and they kept telling me that my dress would not be falling down on my wedding day. Needless to say, my dress fell down the entire night of my wedding. Starting at the church, I was constantly pulling it up. Most of the pictures throughout the night I hate because my dress is falling down. I thought it may be a fluke until I had to buy my bridesmaid dress from here for my sisters wedding. I'm sorry but I would not but from here. And I think there saleswomen make it worse. read more

I miss Marhsall Fields way too much still to have an affair with Macy's. However, the selection and vendors have come a long way.

Came here to look for a beach hat. Spent ten minutes looking for an employee so I could find out how much the hats I like cost. Myself and several others were roaming around in search of a Macy's employee. There are several small boutiques within Macy's and they are sure tell to tell you that they cannot help you in any way. Not a great store. Everything is disorganized and it feels like a ghost town in several areas of the store. I'm embarrassed for foreigners that come and experience our nation's most popular department store. Not a good look. read more

Bought a bed here! had problems, but they resolved it for me, in addition they let me exchange it! Highly recommended now... Conrad Hirth from Macys was very helpful read more

Love the State St. Macy's store in Chicago because of 1 employee, Derrick, who works in the Men's Suit Department. No man should buy a suit unless they have consulted with Derrick. He is amazing and will save you a lot of time and money by telling you the exact suit that will look perfect on you. He will also tell you the color shirts that would look best with it, ties, and shoes. You will look like a million bucks. We have bought 3 suits with Derrick's help. 1 for my husband and 1 for each of my sons and they all love how they look. We travel an hour from the suburbs, just to get Derrick's expertise; it is well worth the trip. He is very kind and knowledgeable, you won't be disappointed. read more

I always appreciate the knowledgeable staff in the home departments. They are always willing to help and they help you to get the best deals too. We purchased some furniture and had an experienced assistant and are very satisfied with the price and quality. If something is not in stock, they order it for delivery. read more

Never ever use their wedding gift registry. Bought items to be sent for a wedding, when the wedding was cancelled and the items returned, Macy's failed to credit back the gift card I had used to pay a portion of the cost. First hour with customer service they assured me the credit would be back in 10 business days. Three weeks later, they decided that they gave a gift card in that amount to the person making the return?! What a joke. And they make you spend an hour while they talk to "supervisors" who then come with these dubious responses. I seriously doubt anyone got a gift card out of this. What stupidity and lack of "service". Nordstrom's here we come. read more

I went to macy's on state street to purchase makeup for my Xmas present. The only makeup that I was interested was on purchasing chanel products but the service did not meet the standards. I was looking at the makeup that I was interested in buying but sales clerk did not show any interest on helping me out. She was taking care of other customers and I just assumed that she would ask me if I needed help after she was done with them. Instead she decided that she needed to clean up her station and completely ignore me. I had to approach her to ask her questions and she was short in her answers and not even pleasant. She did not try to describe or sell me any of the products. I was very disappointed with the service and decided to not to buy anything. So I went to lancome and purchased alot of the makeup that I needed and the service was perfect. She described the makeup a d tried different shades of concealer and I even bought an gift set. I also went to urban decay and again the service was up to standards. My last stop was bare minerals and she was also very helpful. It's a shame that chanel was a huge disappointment. I love that brand like no other but I'm not going to spend money if I don't feel comfortable. I'll just try a different macy's that has more qualified staff. read more

This is more a comment on Macy's.com. I made a large order on line, they charged my credit card, refunded my credit card and then split my order up into 5 or more separate charges. My credit card flagged two of the transactions as fraudulent because of the flurry of activity. When customer service for the credit card added up it appeared as though they charged me an extra $700. I tried to get in touch with Macy's customer service to cancel the whole order because I couldn't make sense of the charges. After waiting 15 min on the phone I was told it had been more than 30 minutes and he couldn't cancel the order... I was shopping on line because I work, have a 4 month old at home and I don't have time to go to the store, I also don't have time for incompetent retailers. Not only has Macy's lost a $1000 sale but they also lost a customer for life. I would suggest you get some better developers who can write code to process orders in a better way. Thank god for Amazon! read more

Huge store with Lovely Christmas decorations! I could spend all day looking at the window displays! I even visited Santa and they treated me like a kid. I was actually with a friend and was excited! I walked in where Santa was... And was a little weirded out. He was Indian. I have nothing against the Indian culture but they don't believe in Santa so I was really thrown off. I have to admit he was very professional and nice. But I guess he was a little weirded out by two grown women coming to see Santa! Ha Ha! read more

I vowed never to buy from this place since Marshal Fields. But over the years I've given into buying online, which has been an great experience. This weekend I visited the brick and mortar on State street, and I was seriously disappointed by the lack of staff. The first floor was very well staffed, and I was excited to see the rest of the store. I went to the women's department on floors 3 and 4 and had to walk around asking people at the register if anyone could help, and I told "I'm the only one here in this area, and I can't leave my register. Sorry." She wasn't rude or anything, in fact the workers looked like they wanted to help, but were too busy to. I grabbed some clothes and went into the fitting room, and there were clothes EVERYWHERE, even in the rooms. I had to go to three different rooms before I found a door that worked properly, and there was paint peeling off the walls, and stains on the ceiling. My husband was veey disappointed because on the mens floor he found a few great shoes, but no one to help him with sizes. For these prices I should be able to shop in a beautiful downtown Chicago store! read more

Massive and lots of stores, but definitely have to watch out for unsavory characters always seem to be lurking. Parking isn't too bad, although a little expensive. read more

Anyone else disgusted by this year's window displays (or lack thereof) for Christmas? I was there this past weekend and was disappointed in what used to be such a great holiday tradition. There was literally no one stopping to gaze at the displays. It is just one more thing in a long line of Marshall Fields traditions that they've royally screwed up. Shame! I think this store will be closed within a few years! read more

I just wanted to say how impressed I was with Macy's customer service. There was an error made by an associate regarding a mail-in rebate... but I called Customer Service, spoke with a manager, and she straightened everything out for me. I really appreciated her going through the trouble to fix things. Besides that, the store was massive, and I really enjoyed shopping there for the experience in itself (as touristy as it may sound)... I just loved it! read more

Really like the furniture department at the State St store. Purchased a bed and mattress set from Joey Wozniak and it was the easiest experience. Customer service in furniture is excellent. read more

If I could give no stars to this place I would. This place is terrible.... They have awful customer service and the people that they hire don't want to be there either.... When you first walk through the cosmetics department you are overwhelmed by associates standing in the aisles trying to get your attention but once you get on the rest of the floors, the employees are very hard to find. This place is a dump. Everything is disorganized and customer service is non existent. One day I was shopping at the cosmetics department picking few things up and the associate who tried to check me out needed manager's assistance, but manager was no where to be found. Once she found the department manager she came back to tell me that she would be with us soon but the manager took her time to get there. There was no urgency what so ever and these people know nothing about customer service. Once she arrived she didn't resolve the problem, so I just walked out and decided to shop at Sephora. I will not be shopping here any longer. It wasn't the associate's fault as she seemed very uncomfortable the whole time as we were waiting for this manager. I am sure nothing will be done with this problem, because you can see that the general manager of the store is aware how the store is run and is not doing anything about it. I will tell you this, I was at JC Penny's recently and their store is much aesthetically better looking than this dump. Do yourself a favor and avoid this place. read more

Just left Macy's woman denim department and had the most pleasant experience . Was with my wife and was helped by.Mia she was fantastic. It made shopng for my wife much more enjoyable very helpful asked my wife.questions to.beterr understand her needs . read more

I like this location much better than the Michigan Ave spot. I'd go because the building has a lot of history, but I wouldn't go if you were set to buy a bunch of new clothes. You can do better at other department stores and boutiques and get better service there too. read more

Born and raised in chicago, so the name change is still a problem with me. I noticed to customer service is about 40% worse than before the change... yet still... love the store. read more

The staff member I encountered seemed very friendly, her name being Kelsey, despite being a little overwhelmed with her work, but the reason I am rating this place so poorly is due to the fact that I gave them a pair of Chanel glasses to replace lenses in for which they made me sign a waiver because apparently Chanel has a licensing issue, and then I waited a WHOLE MONTH for my glasses to return only to call THEM and find out that my glasses were returned from the lab without their lenses replaced because apparently the lab was UNABLE to replace Chanel glass lenses! Amazing. She had told me to sign a waiver and everything, the copy of which I still hold in my hand. They did offer to refund my money, which is the least they could do. read more

It has taken me years to forgive Macy's for taking over Marshall Fields. I now can thanks to a salesperson in the coat department who helped me over and beyond the call of duty. Mary Kinney has the quality salesperson skills that Marshall Fields used to have! I had 15 minutes to find a raincoat. I normally avoid salespeople in clothing stores, I know what I want. She did not use the typical "May I help you?" but instead noticed it had to have pleats; my size in every designer she was aware of and compensated for. She also found the coat (she recommended) in another store for me and worked very hard to get it for me. If I still did costume design for the movie industry I would have hired her on the spot! I believe she would make a wonderful personal shopper. If you ever need a coat, ask for Mary!!!! read more

Department stores kinda freak me out. There is just so much going on!! Ill go there for bags or dresses cause I can walk in and find those sections...but for everything else its a mess! Theres really not that much juniors stuff either. I go there when I want something very specific. sometimes I'll shop online but seriously macys just needs to get with it. read more

Santa Visit was so disappointing. My kids (6 and 8) each separately told me later that his mustache and beard were coming off. One of my kids saw the adhesive part and said Santa kept pushing his beard up. My six year old was singing in the car all the way to see him, and was so excited, wondering if Mrs Claus would be there too. I think this visit may have killed off the magic and belief in Santa. If I can convince my youngest that Santa was ill and had to send a sub for a day, she still may be doubtful about the whole myth and details. I suspect that my older child will not buy any of this. Additional notes about Santa at Macy's: - Took an hour in line to see him. - There are two Santa's, so you never know which one you'll get. You could try to talk with the person holding the curtain and ask for the best one. Babies will have no clue. - We heard NO Ho Ho Ho's at all, and every kid hopes to hear one. Not mandatory, but great. - Our Santa was a bit strict on the kids. He basically said be good and help your parents more next year. It seemed to imply they weren't that good and need to be better. My kids aren't perfect, but they were good last year. Since Santa won't know unless the parent gives him a note or clue (and there realy isn't time to get a note to him, as you are rushed over to his area), I think Santa should say something to imply the child is good or that he know they work hard to be good...keep trying to best the best you and also try to help your parents too...nicer words from (ahem) "Jolly Santa." I think my youngest was almost as upset that Santa didn't seem nice as she was that it might not be the REAL Santa. - In hind sight, I now recommend to people with little ones that are 3+ that they check around and find a friendly, realistic Santa (wish I could help you..some have been realistic looking but also VERY serious; we saw great ones in some smaller towns in the past) and go to that same Santa every year. My older child said this year's Santa (in addition to his fake beard etc) was "like 30 years younger than Santa" and "had a different accent". He's now old enough to compare from year to year. read more

Macy's downtown furniture store and rug center are excellent in product and customer service. I purchased several items, using the phone order service. I got great deals on mattresses and bed furniture in November. Macy's accommodated my delivery schedule to get furniture to me right after Thanksgiving in time for a party, approximately 10 days after purchase, despite an original later delivery date. These were great deals on quality furniture and the salespersons were super nice. I remember Marshall Fields providing such great customer service and it seems Macy's is trying to do the same! I will continue to purchase great furniture and rug items from there as their quality customer service continues. read more