In general, Macy's is a 3.5 star review--one can get nice/decent stuff, often for cheap. This one at MOA is pretty bad. The men's area always looks like a tornado went through it. For real, I'd put it on-par with Burlington. I've also had an in-store pickup cancelled on me a few times. In these cases, the other local stores didn't have my color/size and item wasn't available for shipping so I chose to do in-store pickup only to have the order cancelled. I'll ass-ume this is bc the store is in disarray and they can not locate the item. Lastly, I find the apparel mostly off here. One would assume they'd have more adult and on-trend clothing due to the tourist factor but it's mostly very young/urban. read more

This store is a mess. Clothes crammed onto racks too close together and in no apparent order. Hard to find anything. Dressing rooms full of clothes. Does not have the variety of merchandise that many smaller Macy's have. When the size I needed was not on the rack but was on the mannequin, the salesperson went to search other stores to find one and ship it instead of offering to take it off the mannequin.too lazy? I had to tell her to take the one off the mannequin so I didn't have to wait for it to ship to me. I could not wait to get out of there. Very unpleasant atmosphere for shopping. read more

Macy's is just becoming an old department store with little to no innovation. What offered a special shopping experience 20 years ago, today delivers a nasty , "thrift" store experience. Dirty and crowded stores , old dusty displays , untrained staff, grocery store grade bags, dingy bathrooms. Macy's went on to purchase all retail competition in all American cities leaving the American public with less options to shop from and less effort from their part. read more

Macy's - The store is a mess. The employees don't care. Crowded mess. What happened to Macys? - Department Stores Near Me - Bloomington, Minnesota

See all

I went to Macy's at MOA and stopped to buy makeup at the Lancôme counter. Reggie was helping me (5/8/19) and she went above and beyond. It's difficult to review employees at a dept store because your interaction is so minimal but she really was great. She should be recognized because pleasing the customer was her goal. read more

I never shop at Macy's. However, my brother loves it here. I get in, get my Clinique, and get out. I don't know why they hog their paper bags but they do. My Clinique products were heavy and after asking for a paper bag I got a plastic one. I went to another check out line and asked for a paper bag. Again, I was given a plastic one. A bigger plastic one. Maybe she thought the bigger bag would better hold the heavy products. It didn't. And, of course, by the time I got home, on the handles tore. read more

I don't know what to say, as my experience with this store is so bad that it deserves negative 5 stars. Inventory: terrible. Service: beyond terrible. Pricing: criminal in that they advertise one thing and don't stand by it. Macy's is not doing well. My experience screams as to why. read more

I was absolutely WOW'd by the customer service at this Macy's. My fiance Cullen H had purchased a shirt, tie, and belt for our upcoming wedding weeks ago, threw the bag in his closet and forgot about it until last weekend. He pulled it all out to try on the combo and UH-OH no tie. It must have been left on the counter at Macy's way back in July..ooopsie. He called and explained the situation to Alex in the men's department and within an hour I was there and back with a new tie in hand. They were SO accommodating and made this little wedding stresser into no problem at all. read more

BY far, the best place in the twin cities to shop for shoes, clothes, body care and home! Where else can you get all of this with such quality and, if you know how to shop, prices?! No where. Period. If you can find a better spot that is not price jacking for cheap thread let me know. I will be happy to have a go. read more

Our first time in Mall of America and we went to this Macy's to purchase a gift for my sister. There was a pricing issue based off of what was on the display and when it was scanned. We showed the cashier the sign and she went above and beyond to get us the right price.I believe her name was Brenda? I hope I'm right. But she definitely made our trip there worth our while! Thank you! read more

If you need your watch adjusted come here and ask for Ernie! He is amazing! The nicest guy I have met in the Mall of America! And he will adjust your watch until it's a perfect fit! read more

Has horrible service. had a coupon for 25% off and the code wasn't working; the person was typing it in wrong but refused to acknowledge it. She told us we had to pay full price. We asked to speak to a manager, and she said "go ahead," not telling us where. We asked her to go get the manger, and with a huff she went. The manager just told her to give us a manual 25% off and do that if this happened again; easy fix, and the manager apologized and was super kind unlike the cashier. Will not be going to her for help ever again. read more

I went into Macy's this past Sunday bought a suit and three shirts the woman that measured me in the suit department was extremely friendly. Unfortunately she measured me for the wrong size suit and wrong size shirts partially my fault I did not try on the jacket or the shirts before I left the store went on my business trip took the jacket and two shirts with me when it's time to go to my meeting I put one of the shirts on it's too small The jacket was too big I had no choice but to wear them because they were the only close I took for my trip. I came back to visit the store after I came back from my business trip literally was told by the manager there's nothing they can do for me as far as an exchange I understand I did wear the shirts I didn't even get a chance to wear the jacket because it was too big she literally told me she can't do it at this point I feel like she just didn't care to help me I had my receipt my tags and everything and the service that I received after returning was completely horrible I usually buy all my suits at Macy's and after this interaction I refuse to shop there anymore I spend hundreds of dollars every year buying suits and dress shirts for work throughout the year and to get this kind of service is unbelievable and it's unacceptable I can't believe a company runs like this no wonder they're shutting down so many stores. read more

Macy's doesn't know what good customer service means. All the clerks stand at the counters or at the racks talking to each other; and no one asks if they can help you. I found something to try on and knowing they are bad at customer service, I asked the saleswoman if she would check to see if I needed another size or color in a few minutes. Never saw her again. I just as well have been shopping at Target for far less. But, I'll stick with Nordstoms where I can find salespeople willing to help and still value good customer service. read more

Came by last week awesome service by the perfume area found what I wanted and even got a discount !

I'm not normally a Macy's shopper, but found a dress for my brother-in-law's wedding and fell in love with it. Unfortunately it was too long. I went to Macy's MOA alterations department (in the Men's section) on a busy Saturday. The tailor, Carol, was amazing! Not only was she able to work with the delicate overlay of the dress, but she did it very quickly so I was able to wear the dress at the wedding. Don't hesitate to go there for tailoring! Ask for Carol. :-) read more

Very poor customer service. The employee's are rude, they lack the knowledge of the departments they work in. I even witnessed a woman working in the jewelry department sitting on the floor during her shift. They complain and spend more time talking to fellow employees than assisting customers. Discounts and holds are given to other employees in front of customers. read more