I love this store. I do prefer shopping online for this store because it is always super packed in there and it feels as if there is never enough staff or changing rooms. If you need to go here to try things on (especially on the weekend) but forget about it. You will be waiting forever and if you need a different size it will take the staff forever to get it for you. The variety is good, the stock is good. In general, Aritzia clothing is amazing and I love it always, of course, it is a lil more on the expensive side, but in reality, you get what you pay for. I would rathe go to a different location than this one if I am being honest just because of how crowded it always seems to be. read more

The worst customer service experience we have ever had. Husband ordered a super puff a month before Christmas, we get an email saying it wont be in store to be able to pick up until jan 9. We go on the 10th to check, and they say the jacket is getting to the store that day and they can ship it to our home. We say awesome and leave. Fastforward to now, jan 29. Still no jacket, no tracking numbers, no call or communication from the store. We call and they explain that it has not arrived to the store and we can purchase another one or wait until the other one is delivered. Even-though three weeks prior someone at the store said that it was arriving that day. Not sure how a company doesn't have tracking numbers for their products their customers spend $300+ on, nor have the decency to call, message or email their customers. And unfortunately through all of our interactions everyone we talk to who works at the store has the most snobby, stuck up attitudes. If we ever get the jacket we will be returning it and refunding. read more

I have been to many Aritzia stores across the US and this one is by far the worst I've ever encountered. Granted, everything I'm about to explain happened a few months ago and there very well could have been staff turnover by now, but whoever manages this store needs a rude awakening. At the end of November, I ordered a coat through the Mall of America store location after they did not have my size. They call it a "special order" that is not the same as ordering via website. It comes into the store and you're required to pick it up. Anyway, I later received a phone call informing me that my order had arrived and was ready for pickup. However, when I arrived at the store, I waited for an hour only to be told that my jacket had been lost. The MOA store then placed a second order for the same jacket, at a small discounted rate and I was told it would arrive by the end of January. I patiently waited but never received any notification. Feb 1st I called the store to check on the status of my order and spent 40 minutes on hold, only to be told that the jacket had been lost AGAIN. A retail member assured me that the jacket was in stock and reordered it for the third time, stating that it would priority ship within 1-2 days. From my past purchases with Aritzia, I know that customers receive an email confirmation when an order ships, followed by an update on the expected arrival. However, I never received any shipping confirmation. When I called the Mall of America store to follow up, I spoke to a retail member who informed me that my third order had "bounced back." I was never contacted about this issue, after all they did have my money and I feel like that's the least they could do. She then told me I could either order the coat online at full price or take the risk of ordering a fourth jacket through their store. Since I truly want the jacket, I asked her to place the order yet again. Insanity huh? During our conversation, I asked for the name of a manager, but she refused to provide it. When I questioned why, she had no answer. I explained that someone in the store needs to be aware of this ongoing situation and be held accountable. I was simply looking for a point of contact while I wait--yet again--for my fourth order. The entire experience had been incredibly frustrating, and the lack of communication and accountability is unacceptable. After all this I'm shocked they didn't connect me with corporate. I did finally reach out to corporate, they were very nice but there was very little they could do. After all this rambling I just simply recommend to stay away from Aritzia MOA. They all need some serious training, and yes, I did finally receive my jacket. It only took 6 months of back and forth. read more

I went to Aritzia today and Tia was an amazing worker and lady! She was super sweet and helpful. She came up and introduced herself and asked my name. But there was 2 other workers gossip the whole time and kept giving me and other girls dirty looks. They didn't seem very nice and were kinda rude. There was a line of people and one of the girls walked away from the desk and Tia came up to grab my things and checked me out. The rudest girl was taller short black hair and was wearing a leather jacket. The other girl who was gossiping and didn't seem to do much work was dirty blonde and in a yellow and white dress. So I am giving 4 stars because if the 2 rude girls. read more

Just like all of the other reviews, I walked into the store recently, my first time visiting this location, and not one employee greeted me. I was the only customer in the store. I've never felt more judged walking into a clothing store before. Give me a break - your $17/hr retail job doesn't impress me. read more

Lol a joke. The girl working at the register today, her name was maybe madison....? Extremely rude. My sister and I waited in line for about 10-15 minutes (we were the ONLY people in line), then suddenly another employee girl walked up with another customer saying that this girl wanted to exchange something. The girl at the register took the other customer who had just walked up before us when we had already been waiting in line and says "by the way i need you guys over on this side cuz this is where the line starts" then continues to help the other girl who JUST WALKED UP...... after clearly seeing us waiting 1 foot away from "where the line starts" (there is no signs saying where the line starts btw). She was so rude about it. So bratty. And such an attitude. We put our stuff down and left without buying anything. 0/10 recommend just because of the employees read more

Absolutely awful to deal with. Bought some items for my daughter online on Black Friday. They don't fit, so we returned them. The only option was store credit. We are waiting to reorder until we get our credit. We called. They confirmed they received the shirt and pants back. However, no credit for the pants. Just the shirt. We have lost track of how many times we have called. They have confirmed they have the returns, but they must investigate before they refund the pants. After several calls, we still have no credit. Worst service I have ever received. Still no resolution or response. So looks like I'm making another phone call. Also working on disputing with credit card as that seems to be an easier route to get this resolved at this point. read more

Cute clothes, awful employees. The extremely judgmental environment in which the workers are all mean girls. I've visited this establishment multiple times and gets worse each time you go. The clothing is fine and very overpriced but trendy and marketed towards young, affluent/upper-middle-class, white women. Going forward, I'll be shopping online because of their degrading customer service. Not to mention their "group" dressing rooms where there are no mirrors inside the actual dressing room, just outside where you have to see complete strangers. This aspect might've been mildly ok if it weren't such a judgmental environment. I don't recommend going here if you want to be welcomed, supported, helped, or acknowledged. read more

Worst experience ever. We went in to try on clothes and the girl working the back dressing rooms gave us a room and forgot about us. She was fully engaging in conversations with three other people plus two of those people were workers not helping us either. Our other friend had to get different sizes for our friend in the dressing room. Just no help at all, shitty service and didn't even get anything. Don't go to this one unless you want to get treated terribly and just get stared at. If I could give them no stars I would. Bitchy and lazy workers. read more

Sadly I've never felt more unwelcome in a store. I was never greeted, and the employees shot me looks as if they thought I shouldn't be in there. I made the entire loop food store looking at products throughout without one person saying a word to me. I want to know if it was a very slow day also. It was extraordinarily offputting, and being judged was not what I wanted during my shopping experience. The clothes and products are so cute, but I couldn't justify spending money here. read more

Beautiful store, clothes are amazing. Staff seems nice but very immature. Tried on a couple of outfits and felt very judged by staff and did not feel confident with the items I chose. Not the best atmosphere. read more

I rarely write reviews but this store is awful. The employees are rude and glare at you like bullies. I waited in line, during a very slow day, to return an item while 4 employees stood around buying their own clothes first. There were at least 8-10 employees working at the time and one register open. Awful customer service. Maybe hire girls who treat people with respect versus look the part regardless the price of your items. read more

Loved coming here in the past but this experience was an automatic one star. It's like coming into a group of mean girls and being stared up and down without being greeted or asked if we needed help. Would not recommend coming here unless you're dressed up or look like you have money. read more

I am not one to write reviews but wow I did not have a good time. Aritzia is having their sale now and only ONE employee talked to me and was nice to me. There is no mirror in the dressing room itself, only in the dressing room area. This is uncomfortable if you don't know what the clothing item looks like on, not for me. I have never been in the dressing room before so I didn't know what i was doing or where i was going. The lady who works in the dressing room was not nice and told me to "get out of the way". I just felt very uncomfortable and unwelcome the whole time. For the price of their clothes I would have hoped for better customer service. Ended up buying a sweater for $30 more dollars than i thought it was because i can't say no under pressure. Overall, I will not be coming back. read more

My whole shopping experience was anything but pleasant. I am a Latina-American woman in her 20s who hadn't experienced such racist and most unpleasant customer service in a very long time. I understand this store tries to set its standards at a high point with its overpriced modern-chic clothing but you all need to work on your racist issues as a store. This is coming from a place of critique and maybe this store should learn how to treat its customers of COLOR. In my in-store experience on Saturday, I mainly saw all white women as employees - no representation whatsoever - as well as predominantly white women shopping. I understand your catering needs are for white women, clearly, but when a PERSON OF COLOR walks into your store, shops, AND makes a purchase of over $100 that person should be treated just like every other white woman who shops and walks in to your store. I was helped about 20 minutes into my shopping experience when I noticed left and right white women being helped every 2 seconds. It signifies a message of the value of a white woman's penny being way more valuable than mine, as a person of color. Are they living in the 1950's when segregation was allowed in the United States? Do I need to walk in next time with a blonde wig in order to be noticed and be helped AND treated with respect? Second point, I don't need your employee to be mean mugging me when I step out of the fitting room either. I'm not a fucking alien. That was unnecessary and uncalled for. All in all, the customer service was shit towards a person of color and I WILL be passing my feedback and experience to my PEOPLE OF COLOR about this store's very old-fashioned take on racism and customer service. Never again. It is 2020, get your racist bullshit out of here. read more

Amazing!!! I was so happy to learn about the opening of Aritzia at the Mall Of America. I woke up early with pep in my step and headed there for the opening this morning. I have been a long time fan of Aritzia ever since I had the pleasure of living near one. Going into this store was a treat! I was immediately greeted by many excited employees. The store is very large, which meant that as I walked around I picked up over a dozen pieces that caught my eye. Luckily a very nice employee, Greta, was always catching up with me to take my things to a room. The dressing room was very spacious and a great environment for trying out all the clothes. Greta continued to check on me to grab other sizes and styles. It wasn't just her, I could hear and see all employees treating customers with this same amazing service. I will definitely pop into this Aritzia every time I'm in need (or wanting) of some new clothes!! read more